4886 results found
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threshold wildcards
Make it so you can use wildcards when monitoring service names. Different versions of Windows use different names for services. For example:
Microsoft Defender Antivirus Service
Windows Defender Antivirus ServiceIf we could enter wildcards we would be able to look for:
*Defender Antivirus Service
As long as something matched you wouldn't get an alert. Same issue with the firewall. There are different names between different versions.The next step would be to add logical operators. So I could look for Microsoft Defender Antivirus Service OR Windows Defender Antivirus Service
1 vote -
Remove calendar for business hours
Allow us to delete unwanted calenders for business hours. TY.
1 vote -
using the Description filed to setup automation ru
it would be awesome if we can use the description field in the ticket to setup an automation rule, for example > if the description filed contain a word > assign to technician
1 vote -
Widget
This is not a original idea or though, but one I would like to see implemented in your software suite as I know having this feature will enable better logging, auditing, and tracking of jobs by technicians.
I would like a chart/graph ability or widget that I can then customize to track certain metrics. For instance, I would like to make a pie chart of all the tickets I've worked.
I would like to do this for all technicians so that the organization as a whole can see who did what, what kind of ticket, etc. If you need a…
1 vote -
API: Include Ticket # in response when I create a ticket
As it stands, if we want to use the API to create a ticket and then interact with it, we need to create the ticket and then constantly poll the API to find the ticket.
Since any API request has to involve a response from Atera servers regardless, could the Ticket# of the created ticket be included in the response?
This could be expanded to other API calls, i.e., when you create a customer, alert, contact, device, etc.1 vote -
Multi domaines
Working with multiple email addresses, I would like the ability to send emails from multiple outgoing domains via SMTP to ensure the ticket response is redirected to the correct person.
1 vote -
Change default ticket type when ticket is logged
Good Day Please let us change the default ticket type, as when someone emails a ticket, its an incedent. Can we choose the default
1 vote -
Assets Log and Per Company
Can we please under Assets of each company have a log who it was assigned to previously if pulling a report to show as an example screen was at user 1 from 2009 until 2010 as well as assign asset groups to certain companies? We dont want 100 boardroom devices showing part of dropdown, just selected groups as a example, screens and desktops
1 vote -
edit password
On the password manager tab for devices. Add option to edit already saved details, instead of needing to delete and re-add
1 vote -
1 vote
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A script to send a Message to all active users.On screen.
A Script to send a Desktopmessage to all active users.For example: Downtime or force the users to log out because of updates or maintenance on serverprograms etc...
1 vote -
Send out a mass message
To have options to send out a mass message through the atera client or splashtop
1 vote -
Device names cut off in new UI
The most recent UI update is causing the device names to be cut off and unreadable. That column in the device list also seems to be the only one that can't be resized. Can you please update the new UI device list so that the full device name is readable or so that the column can be permanently resized? Another improvement to help with this would be to get rid of the AI icon that now shows up beside each one. We don't need this and it further restricts space for the device name to be displayed.
1 vote -
Unable to View Long Passwords
Password filed now only shows aobut 13 charachers.... so you have to copy and paste the password somewhere else to see what it is entirely. When logging into windows remoteley for example you cannot paste the PW so you need to know what it is!
1 vote -
Mass Ticket Responses
The ability to select multiple tickets at once and submit a single response for all of them. Typically we have to copy/paste the same generic message when onboard or offboard tickets come in, saying they will be finished by a certain time. With this, we'd be able to type out a single message and be done with it until we are able to work on the ticket.
1 vote -
Bulk On-Demand Software Inventory update
The platform is missing the option to update software inventory manually in bulk.
Currently it is possible to update the software inventory manually per device by clicking on Manage > Software Inventory but this is not feisable if one needs to quickly update the software inventory list on many devices.
For example after attempting to remove an application or list of applications from all devices and checking the results.
An alternative would be have a shortcut to the next agent in the Devices list on the Agent console so that one does not need to go back to the Devices…1 vote -
Return the Ability to Type and Search for Product in New Ticket UI
This is regarding the New Ticket UI.
In the previous 'classic ticket page' we could select the dropdown for product family and then type the product which would get selected/filtered.
The new ticket UI has removed this feature, it's very frustrating when crucial time saving features like this are removed from the new UI.
1 vote -
ability to search type and search for product families like in the old ticket UI
This is regarding the New Ticket UI.
In the previous 'classic ticket page' we could select the dropdown for product family and then type the product which would get selected/filtered.
The new ticket UI has removed this feature, it's very frustrating when crucial time saving features like this are removed from the new UI.
1 vote -
actualisation des informations de l'appareil
bonjour,
un bouton pour forcer l'actualisation des informations présentes sur la page de l'appareil.
1 vote -
ZDS
option to schedule an open ticket instead of creating a new one
1 vote
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