5083 results found
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Alerte Expiration contrat : 3 mois
Il serait utile de pouvoir configurer la durée d'alerte d'expiration des contrats à 3 mois (actuellement 2 mois maximum). Car pour respecter le délai légale d'information (hause des tarifs par exemple) auprès des clients, mon avocat m'informe que le délai est de 3 mois avant (et non 2 mois). La fonction existant déjà, je ne pense pas qu'il soit très difficile d'ajouter la proposition 3 mois ? ;) Merci par avance !
2 votes -
remove reasign option for technicians
Create new role/permission to remove reassignment of tickets between technicians. only admin must be able to reassign
2 votes -
open in new ribbon
often there are reports or popups like "monitored devices" of agents (example: if a device does do a generic check of an access point and so on) where you see lot's of devices which include an open link to them.
then it would nice to have an option box "open in new ribbon". so if not ticked then clicking onto this should open in the same ribbon, but if ticket the device should open in a new ribbon.but this could be done as a personal general setting too. means "always open device links in new ribbon".
example: i am…
2 votes -
Raw Data Exports
I would love the ability to export all my customers and devices into one big spreadsheet that I can then manipulate and create my own reports from. Maybe this is doable via API but that's outside my realm of knowledge. The last few RMMs I've used have all had something similar to this so it seems like it should be a pretty standard feature.
2 votes -
watchdog
The agent program would need to be equipped with a watchdog process. It typically breaks down regularly in an undersized environment on a memory weak client machine. If the program has not communicated for 1 day, restart it automatically.
2 votes -
Export HTML reports
It will be nice to be able to send our customers a report in a way that they can zoom in or collapse different features. For example the "Agent Health Report", the customer will receive a weekly report and will be able to zoom in the Memory and CPU graph.
2 votes -
Pin Systems
The ability to pin most used systems to the top of the customer's device list. This would be very convenient.
2 votes -
API - new parent/child ticket feature
Add an API field or endpoint (for example parentticketid on ticket create/update) to manage parent/child relationships
1 vote -
Solicitud de cambio de traducción de "Novedad" por "Nuevo" en la pantalla principal de Tickets
Quisiera solicitar que el término "Novedad", que aparece como menú desplegable en la pantalla principal de Tickets (adjunto captura), sea reemplazado por "Nuevo" para mejorar la comprensión de los usuarios en español. El término "Nuevo" es más intuitivo y se ajusta mejor al contexto de creación de tickets.
Adjunto imagen para referencia. ¡Gracias por considerar esta mejora!
1 vote -
Device Info History - Hostname, Logins, Reboots
There are many ideas like this one, but they are limited to very specific things - most of them targeting the user history.
We need more than just user history, we need ALL history. Most things on the Overview page should have their own history tracking. Sure, things might be tracked in the activity log - but sometimes we need very specific information that may not be logged at all.
First and foremost, every one of these fields should have a little icon next to them to display the history of the field. You will also note I have included…
1 vote -
Reinstall Produces Duplicate Devices - Merge Devices
When an agent is uninstalled, but the device is not deleted from the console, upon reinstallation the device is added as a duplicate.
This should not only re-register itself to the existing device, but the fact that a device can be deleted at all from the console is concerning. We don't have a need for a full lifecycle manager, but we do expect that our RMM is fully capable of maintaining strict device inventory based the serial number. It shouldn't be possible to "lose" a device. We need the bare minimum of lifecycle tracking to include the device creation, any…
1 vote -
file transfer threshold status on the admin dashboard
Add a file transfer threshold status indicator on the dashboard so admins can see if they are getting close to their allowed file transfer monthly limit.
1 vote -
Sending email to new user
Hi Atera team,
I saw Atera was able to create user and sending an email to admin for alert, is that possible if you create feature email user if they receipt the laptop/mac?1 vote -
Agent 2.0, the current one, is very error-prone under macOS.
Agent 2.0, the current one, is very error-prone under macOS.
We repeatedly encounter the problem with the current agent that the agent no longer displays an online connection. The dotnet process then appears to be down. Only a reinstall brings the device back online. Furthermore, various Atera processes repeatedly consume memory. There also doesn't seem to be an automatic update function for the Atera agent. It would be very helpful if macOS were also taken into account. At least the agent should run smoothly.
1 vote -
BackupPC
We would like to see some free options for backup/restore software, just like we have Splashtop or Anydesk for remote access.
1 vote -
Partner and intergrade with OneLogin.
It would allow easier integration for our SSO portal.
1 vote -
Automation
I’d like the ability to use adding a contact to a customer to send an email based on a template with a link to install the Atera agent
1 vote -
Email Encryption
It would be great if there was a third party option in the App Center for a solution that offers email encryption, not just security.
1 vote -
Auto remediation on HTTP alerts
It would be good if when we add a HTTP device, and the 'alert' pattern is triggered, if we could set it to run a script on a device.
Eg the HTTP site in question is run on a server monitored by Atera. If the pattern is triggered, then restart a service on the server.
Other platforms can do this :)1 vote -
Roboto font missing Central European (latin-ext) characters
The Atera web UI uses the Roboto font, but only includes the latin subset. As a result, characters such as č, š, ž, ć, đ (used in Slovenian, Croatian, Bosnian, and Serbian languages) are rendered with a fallback font, creating an inconsistent appearance.
Suggested fix:
Update the Roboto font import to include &subset=latin-ext — e.g.<link href="https://fonts.googleapis.com/css2?family=Roboto:wght@400;500;700&display=swap&subset=latin-ext" rel="stylesheet">
This adds full Central European character support with no breaking changes or visual differences for existing users.
1 vote
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