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  1. So far getting this information needs manual filtering of the manually downloaded "All devices" file. It is crucial to have a report which can just print all the device counts per customer in the whole atera environment.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  2. Hello Atera Team,

    Currently, ticket numbers in the system are displayed without leading zeros, for example 2025-3.

    For our internal workflows and improved readability, it would be very helpful if ticket numbers could be standardized to four digits, e.g. 2025-0003 instead of 2025-3.

    Further to this, the year value would be nice as a prefix too.

    We would greatly appreciate it if this functionality could be added in a future version of Atera, either as a configurable ticket number format or through placeholders (padding).

    Thank you very much for considering this feature request.

    Best regards,

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  3. The new agent install wizard window is rather large and when running split windows, even in 1080 resuoution, the "next" and "back" buttons are offscreen. It's just a minor annoyance, but would save a lot of time in the long run if the window was more compact.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  4. QuickBooks payroll calculator helps businesses calculate wages, deductions, and taxes with precision. It automates complex payroll tasks, reducing errors and saving time. Employers can easily manage overtime, benefits, and compliance with tax regulations. By streamlining payroll calculations, QuickBooks ensures employees are paid accurately while improving efficiency for businesses of all sizes.
    Read about:- https://asquarecloudhosting.com/quickbooks-payroll-calculator/

    1 vote

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    0 comments  ·  QuickBooks  ·  Admin →
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  5. I would like to propose another type of variable for scripts that is more secure, for things like API keys.

    There could be a secrets manager area with names for each secret, for example, "atera-api-key". Then the script could have something like {[secret=atera-api-key]}.

    This would help us automate scripts that have sensitive information and ensure those keys aren't saved in plain text within the script.

    1 vote

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  6. To download and install the QuickBooks Tool Hub, first download the most recent version (1.6.0.8) of it from the official website. Then, open the QuickBooksToolHub.exe file you downloaded, and follow the guide on your screen to install it.

    https://proadvisorsolutions.com/blog/quickbooks-tool-hub/

    1 vote

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    0 comments  ·  QuickBooks  ·  Admin →
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  7. We’d like the patching status to be exposed via the API (e.g., per asset/group with timestamps and current state). This would allow seamless integration with external dashboards and monitoring tools, enabling centralized visibility, trend analysis, and alerting without manual exports.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  8. QuickBooks File Doctor is an essential tool that helps resolve common data and network errors in QuickBooks. It scans damaged files, repairs corruption, and ensures seamless connectivity for company files. By using this tool, businesses can troubleshoot issues quickly, minimize downtime, and keep their accounting processes running smoothly without interruptions or technical hassles.
    Also read:- https://asquarecloudhosting.com/quickbooks-tool-hub/

    1 vote

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    0 comments  ·  QuickBooks  ·  Admin →
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  9. A possibility of monitoring the availability of phonenumbers and SIP-Trunks would be great. You should also get a notification, if a number is unreachable.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  10. With Atera integrating more AI, I'd like to see it help determine legitimate tech logins. I use 4 devices to connect to the Atera console (desktop at work, 2 work laptops at home, work cell). While I occasionally need to access Atera via app outside of work/home, 90% of my access is from those 2 places/IPs, and yet I still frequently run into the "Security Risk" block where I need to wait for an email in order to actually log in.

    I'm sure I can't be the only one using multiple access devices that runs into this, so wanted to…

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  11. Dear Atera Team,

    We would like to request the ability to log time on a ticket via the API.
    Currently, your API supports many useful operations, but the option to register time entries on tickets is missing.

    This functionality would be very valuable to us, as we have several automated processes running outside Atera where we always register time. Being able to push these time entries directly into Atera through the API would allow us to keep our workflows consistent and fully automated.

    We believe this addition would be beneficial not only for us, but for many partners who rely…

    1 vote

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  12. Add the option to prevent the deletion of an agent for a specific group.
    ES: Group A, flag to enable or disable the option to delete an agent from the web interface.

    Thank you

    1 vote

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  13. Include the department as a sync'd field with Entra ID integration

    1 vote

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  14. Custom Field Device Notes Not Persisting

    Issue:
    Custom field device notes are not visible by default. To view them, the field needs to be expanded. However, once the page is refreshed or navigated away from, the field collapses again and does not remain in the expanded state.

    Expected Behavior:
    Device notes should either be visible by default or remain expanded after leaving and returning to the page.

    Actual Behavior:
    The field always collapses, requiring manual expansion each time.

    Impact:
    This makes it inconvenient to quickly review notes and reduces usability.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  15. We email into tickets renewals for services from suppliers then email to the customer on this ticket to advise on renewal pricing.

    If we just change the ticket to the customer they see the history from the original entry.

    We need to be able to change this to a private entry so the customer does not see the whole email chain.

    1 vote

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  16. Description: Add a native feature to calculate and track depreciation of IT assets based on purchase cost and age. Admins should be able to set depreciation method (e.g., straight-line), useful life, and view current book value. Include exportable reports for finance and budgeting purposes.

    Use Case: Supports financial planning and asset replacement strategies by providing real-time depreciation data.

    1 vote

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    0 comments  ·  Asset management  ·  Admin →
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  17. Description: Introduce a check-in/check-out status system for devices, distinguishing between permanently assigned assets and temporary loaners. Admins should be able to mark devices as “Checked Out” with user details and expected return date, and “Checked In” when returned. Include reporting capabilities for tracking overdue returns and usage frequency.

    Use Case: Streamlines loaner device management and reduces loss or misplacement of shared assets.

    1 vote

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    0 comments  ·  Asset management  ·  Admin →
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  18. Description: Add a native dashboard and reporting capability to track installed software per device, along with warranty status and expiry alerts. This should include vendor, version, install date, and license status. Warranty alerts should be configurable and visible in both the console and extractable reports.

    Use Case: Improves visibility into software compliance and asset lifecycle management, reducing risk of expired warranties or unlicensed software.

    1 vote

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    0 comments  ·  Asset management  ·  Admin →
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  19. Description: Enable native tracking of device issuance history within the web admin console. This feature would log which users or technicians previously had custody of a device, including timestamps of assignment and return. It should also be exportable in reports for audit and asset lifecycle reviews.

    Use Case: Helps IT teams trace device usage over time, identify patterns, and support compliance or internal investigations.

    1 vote

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    0 comments  ·  Asset management  ·  Admin →
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  20. 1 vote

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    0 comments  ·  User Interface  ·  Admin →
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