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  1. The agent program would need to be equipped with a watchdog process. It typically breaks down regularly in an undersized environment on a memory weak client machine. If the program has not communicated for 1 day, restart it automatically.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. It will be nice to be able to send our customers a report in a way that they can zoom in or collapse different features. For example the "Agent Health Report", the customer will receive a weekly report and will be able to zoom in the Memory and CPU graph.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  3. The ability to pin most used systems to the top of the customer's device list. This would be very convenient.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  4. Monitor and Detect Threats before they attack your network infrastructure or systems.

    2 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Have you noticed that the fields are reversed on the sign-in dialog? That one has to check the 'Keep me logged in' box first, so it should be on top, and then fill in the TFA code, so it should be on the bottom?

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  6. I would like to chain Patch Management items to one-another.
    Meaning I would like to create (for example) A "Linux-upgrade" item which will be followed by "Linux cleanup" item, that only takes place after the previous item was finished.

    1 vote

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  7. Make [Dashboard] tiles customizable, make each tile having interchangeable categories you can combine.
    Example:

    Tile 1:
    [Tickets: Open] + [User Name] + [Connect]

    Tile 2:
    [Tickets: Pending] +
    [User Name] +
    [Comment: Internal/External]-[Send]

    Tile 3:
    [User Name] + [Patch Manage/Software Installation] +
    [Monitor: Memory Usage]

    Tile 4:
    [User Name] + [Ticket #] + [Date Created] + [SLA]

    Make it to where the user can set rows of categories for each tile or columns. That way scaling is dynamic for each screen resolution and size.

    This has 3 major quality of life improvements
    1: Reduces repetitive page refreshes jumping between different…

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  8. Include the filter / table setting - OS and Security/ Security - Anti-Virus, Anti-Spyware and Firewall.

    1 vote

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  9. To improve security and limit the impact of compromised accounts, it would be highly beneficial to implement a per-client password confirmation mechanism. Technicians could freely view and consult agent data across clients, but any critical action — such as remote console access, file transfers, script execution, or administrative changes — would trigger a password prompt specific to that client. This additional layer of protection would help prevent unauthorized actions in case a technician account is compromised, and ensure sensitive operations are intentionally validated.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  10. It's not smart to set a ticket frequency to a numbered day, because that are changing weekdays.

    A schedule like "first tuesday", "second wednesday" or "last friday" would be much more important

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  11. Hello, is it possible to create a report about this or add this information in the API?
    Today I want to check if BitDefender is installed on each agent and when I created a report with Atera, I got the list of computers with Bitdefender and saw that 150 agents are missing, but they don't have any other software. So I need to check which computers don't have BitDefender...
    A report that exports every computer with the main antivirus would be useful or any other way to do it!
    It would be nice to have this information via the API.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  12. I would like to see the "form factor" of the agent devices in the display and reports. When budgeting, we need to determine laptops vs desktops and currently need to discern what's what with a combination of excel formulas and manual entry. Having this readily available (without custom scripts) would be appreciated.

    Backend would ideally run (one-time):

    $ChassisType = (Get-CimInstance Win32_SystemEnclosure).ChassisTypes[0]
    switch ($ChassisType) {
    3 {"Desktop"}
    4 {"Low Profile Desktop"}
    6 {"Mini Tower"}
    7 {"Tower"}
    8 {"Portable"}
    9 {"Laptop"}
    10 {"Notebook"}
    11 {"Handheld"}
    12 {"Docking Station"}
    14 {"All in One"}
    23 {"Space-saving"}
    30 {"Tablet"}
    31 {"Convertible"}
    32 {"Detachable"}
    default {"Unknown"}…

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  13. I have a "Technician Performance Report" for each Technician that i get monthly to review with each technician. The reports all come into my email as "our Atera 'Technician Performance' report is here". But it doesn't tell me what technician the report is for? So I have to click on every single email link "See report" to actually see which technician the report is for? I don't understand that.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  14. Regarding the "Devices" view, under Filters > Advanced Filters, we’d like to have an additional option in the dropdown for "is in", allowing us to provide a comma-separated list of terms to filter the result set we need.

    This functionality becomes especially useful when we require more granular control, as is often the case in administrative tasks. We frequently reach a point where we need to generate very specific lists in order to assign tasks to devices in a more targeted way.

    A good example is when assigning Automation Profiles. If we need to do this on a per-agent basis,…

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  15. I'd like to suggest an improvement for the Customer > Devices view. It would be very helpful if the "Private IP" address could be added as an optional column via the "Edit Columns" feature. Currently, this information isn't available in the list view, and having quick access to it would streamline diagnostics and device management.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  16. Vaultwarden_RS is a free/open source implementation of BITWARDEN. - an awesome password/note management system

    well worth including as an app

    1 vote

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  17. To be able to display custom fields directly in the dashboard of the "Devices" view (and the Customer Devices view). This would simplify device search and management, by offering a dynamic, instantaneous view of the data in question, without having to generate an auditor's report (which can be a long operation for fleets of 300 or more devices).

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  18. When replying to a ticket, the CC field is off to the right side and in order to use it, it has to be selected first. If it could show under the To field by default, that would be helpful and save us time.

    1 vote

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  19. Please integrate with Incident IQ for K12 inventory.

    1 vote

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  20. Enhanced notifications could provide more clarity. Displaying the requester's name would be a valuable improvement. This would allow for quicker identification of the notification's source. A personalized approach often leads to a more efficient workflow. Thank you for considering this helpful suggestion.

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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