4885 results found
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Atera 'new' ticketing UI is a cluttered mess
That new ticketing UI is atrocious, vulgar and nasty.
Not only is it a visually unappealing eye sore that leads to actual eye strain, it is full of bugs and far harder to work with then the current 'classic' UI.1 vote -
Align OS Patch Approval levels with OS Patch categories
OS Patch Approval settings should be at the same level of granularity as OS Patch Management, i.e., provide the ability to set postponement for Security Updates, Definition Updates, Update Rollups, etc. independently rather than just at the Critical vs Noncritical levels.
1 vote -
Deployement
Being able to deploy the Acronis agent + default protection plan on a customer level or at least on folder .
Instead of per agent.
This would avoid added computer with no protection and mainly boring setup ...1 vote -
Patch Management and IT Automation
Add option to limit a Technician's access to see only specific IT Automation Profiles, depend on his access rights to customers.
1 vote -
password field
I use alot scripts in atera, and have done the following script to retreive the LAPS password.
$username = "{[nomeutente]}"
$password = "{[password]}"$hostname = $env:COMPUTERNAME
$cred = New-Object System.Management.Automation.PSCredential($username, (ConvertTo-SecureString $password -AsPlainText -Force))
$admPwd = Get-ADComputer -Filter {Name -eq $hostname} -Properties ms-Mcs-AdmPwd -Credential $cred | Select-Object -ExpandProperty ms-Mcs-AdmPwd
Write-Output "Admin Password: $admPwd"It would be usefull that when i have to write the password in the variable request {[variablename]} using it's placeholder it shows asterisks while i write it and not showing it in plain text. Maybe you could create a specific placeholder for password fields like {*[password…
1 vote -
Lite WSUS Internally (Atera agent)
You will be able to make a computer, through Atera, a lite WSUS to download the updates and use that WSUS as a repository for the LAN.
1 vote -
Windows alerts for user-created tickets
There needs to be a way to have Windows desktop alerts for when a customer submits a ticket, not just for alerts generated by thresholds. It will greatly improve resolution times and productivity (and is something that ServiceNow has had enabled for at least ten years).
1 vote -
Search box for custom made filters, or filters in general.
A search field that applies to whatever filter view you're currently in, for users with a lot of tickets in their queue.
Example, Search Unassigned Tickets, or seach Closed Tickets straight from the ticket view tab.
1 vote -
Microsoft Dynamics 365 Business Central Full Integration
- Sync customers and contacts.
- Sync services and the GL accounts.
- Sync time entries as the invoice lines description.
- Sync invoice numbers (Dynamics providing the numbers)
- Sync Contracts with expiration dates and service items
- Sync the number of active devices to the invoice or service bundle.
- Ability to format Atera invoice template as needed to be used as our main document for clients.
1 vote -
search closed tickets
Ability to search through closed tickets while under the customers page.
This will enable you to find previous issues easily and therefore not waste time scrolling to find a previous resolution for an issue.
1 vote -
1 vote
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server profile Threshold
Apply an Alert Threshold by agent type. IE only apply to servers or workstations
1 vote -
suspend alerts
Currently, you can suspend alerts from device > manage > suspend alerts. It would be really great if we could do the same thing on a selected set of devices, rather than going to each device when we need to run maintenance on several workstations or servers at the same time.
1 vote -
calendar event on top of new GUI
New interface has on the right handside on the bottem the Calendar event option.
would be realy helpfull to have on the topStatus -> Assign Technician -> Type -> Activity Status -> Calendar Event.
It can be shown with only the Date and if not planned in the button "New Calendar event"
This way it is a little bit faster to work with and you can directly see if an ticket is planned.
1 vote -
Asset Management - Statuses, Checkin/Checkout, and History
In order to switch from our current asset tracking/management software we would need the following functionality implemented:
-Statuses (Eg. 'Ready to Deploy', 'Deployed', 'Pending', 'Pending Collection', 'Sold/Donated'. 'Ready to Recycle', 'Recycled')
-Archived statuses - ability to designate some of the statuses listed above as 'archived' statuses (Eg. 'Ready to Recycle', 'Recycled', 'Sold/Donated') - assets with these statuses are separated from the others so we can easily tell which assets are still in our inventory/fleet and which are not
-Ability to checkin and checkout devices - when checked out they move to a 'Deployed' status - when checked in the new…
1 vote -
1 vote
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Ticket Mail - Integration BCC: Field
I would like to request the ability to integrate emails sent via BCC to the Atera ticketing system into the ticketing system.
In the current setting, emails sent with BCC to the ticketing system are not integrated. The email must be sent to the ticketing system via the To or CC field.
I occasionally contact various service providers via email. When the communication pertains to a specific ticket, I include the ticket number (e.g., [#541]) in the subject line.
This works well when the email address "AutoMail11111111@ticketing.atera.com" is included in the "To" field and the email is forwarded.…
1 vote -
view emails from users even thought 'Ignore Emails From User' is selected
We would like to be able to see what emails were sent from users who have the 'Ignore Emails From User' option selected even thought we don't want tickets created from that user/email address.
1 vote -
Exclude patch configuration on customer
When connecting a configuration profile to a customer sometimes you want to disconnect the profile to one system.
Only way to archive this at this moment is by not selecting the customer and then per device selecting the profile. Imaging a cusomer with 50 systems and one exeption. You have to manual connect the profile to 49 systems....1 vote -
select by wildcard of unwanted patches, like *java* & >"4.5" on specivic devices
We are using a java based tool for connecting PIN paying devices. The tool is build on a specific version of java, any other version will brake the interface. So it woul be cool if we could select blocking based on a partial description of the patch.
1 vote
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