4840 results found
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Pinned Ticket Filters
Description:
It should be possible to pin ticket filters so that specific filters, such as "Awaiting Customer Response," can be displayed at the top next to the "Scheduled Tickets" section. This would eliminate the need to select the filter from the dropdown menu each time, improving workflow efficiency.Benefits:
Faster access to frequently used filters Improved visibility of important ticket statuses Streamlined workflow without repeated filter selection1 vote -
Customize Tabs
Give us the ability to hide tabs in the side bar on the left and also re-arrange them.
1 vote -
rearrange kb article order
It would be nice if there was a way to re-order the KB articles so that they're easier to follow. If the ability exists already, I'm not seeing it.
Say I create KB articles with tips and tricks for OneDrive and I already have 10 articles. Then, I realized I should've created a "What is OneDrive" article. When I create that article, it just places it in a pre-determined order.
It would be nice to have the ability to drag and drop the articles into the order you would like to see them so that their easier to follow for…
1 vote -
Convert a registered filter into button
Having the ability to convert a predefined filter into a button or create buttons for quick access to filters (e.g., unassigned, SLA breached, critical, etc.).
1 vote -
Add Auto Tag based on installed Server role.
Tags bassiert auf Serverrole automatisiert zuordnern. damit es möglicht ist update Zeite basierent auf Tags zu stuern.
zum beispiel Hyper-V Server erhalten Tag "Hyper-V" DHCP Server erhalten Tag "DHCP" usw.1 vote -
Fix Import from Azure AD Screen
Sorting should be consistent in Azure Import Screen. We have hundreds of sites (retail locations) and when new sites are created, we have to match Azure AD Office on the left to Atera Sites on the right. The first issue is that the Azure AD Sites list never removes entries that no longer exist (office, in our case). We are well beyond the 30-day deleted user retention period. The second issue is that the Atera Sites drop down does not sort at all. Most of our sites begin with a 4-digit number and these appear in a random order. There…
1 vote -
Receive a single alert per device and client
We have the alerts activated by mail when there is a problem or it is resolved.
Thanks to this, we have an automation so that when an email arrives, it makes an automatic opening in our ticketing system (we do not use ATERA ticketing option).
We are finding that sometimes, we receive in the same email several problems from different devices and customers and it does not catch it well.
Could ATERA be configured to send only one alert per customer and device, and the same for the solved ones?
I receive emails with individual alerts but also receive emails…
1 vote -
systray
I am coming from Logmein Central and GotoResolve and they both had an icon in the systray to show they were running (green icon). Could we please get an option to have a systray icon if we wanted it?
1 vote -
Make the search bar at the top of the Atera Dashboard search for custom fields in devices
It would be great to let the search bar index the custom fields of devices. We have Notes and other custom fileds that help us identify some devices. It would be great if we could quickly find them through the custom field values.
1 vote -
Syncronize invoice numbers
To be able to synchronise invoice numbers between Atera and Quickbooks, once the Quickbooks integration is done with the Atera account
1 vote -
Links to Tickets through login process
When sharing a link to a ticket with another member of the team, if they're not already logged into Atera, when they click the link, it takes them to the login page, but once logged in, the original URL isn't passed through, so they have to go find the link again and click a second time to actually open the ticket they wanted.
1 vote -
Information from agent tab to sync with as
It will be great if we could sync the information from the agent top with the assets
1 vote -
Run script against a list
Would like to be able to input a list of servers and run Scripts against that list. It is otherwise tedious to go thru each server individually to run the scripts otherwise.
1 vote -
Awaiting technician response on top
I would like to be able to able to see the tickets that are awaiting technician response highest on the list. At the moment you can only filter for these tickets.
1 vote -
BambooHR - Automation and Account Information Maintenance
BambooHR integration to allow automated on/off-boarding of user accounts as well as options for notifications to user account information.
Couple this with EntraID integration and you would have a seamless flow for user account maintenance.
1 vote -
Device notifications delay setting
So I have some systems out there that have a connection with an antenna and some with internet that isn't so good such as satellite internet and they have some intermittent internet hiccups. I would like to be able to set a rule or site specific rules for the sites to only notify if the device has been down say longer than 10 minutes at a time.
1 vote -
Service portal dashboard
As I know customer portal is not customisable at the moment.
Is it possible that we can make it customised as it looks too plain right now.May be some additional tabs and few graphics etc will be good to have a better view.
1 vote -
Change tickets
It would be great to have a new category of tickets which refers to Change tickets.
1 vote -
Activetrak
We need to have an integration with activetrak
1 vote -
Customer / User Import process needs dramatic improvement
I am a new Atera user, so far its an impressive platform and has a lot going for it however if Atera is going to grow in the small to midsized IT agency market it needs to make a dramatic improvement in a few things.
CSV User/Customer import process. - As of today you can only import users into a specific location (customer) at a time. Yet the CSV template has a field for "*Site Name" this is quite misleading. If you attempt to import with more than one site (say you are a IT team with more than one…
1 vote
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