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  1. We have saved filters on the webpage for tickets , it would be nice for the techs using mobile app to see these filters too.

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    0 comments  ·  Mobile App  ·  Admin →
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  2. It would be nice to have different default form templates for tickets created in the user portal vs. created in Atera by a technician without the tech having to remember to change the template. This would give the ability to add more technical fields automatically when the ticket is created by a tech. It would also allow more customization of ticket automation rules based on whether the ticket was created by a user or by a technician.

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    0 comments  ·  Tickets  ·  Admin →
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  3. Add true "device name" column option so that we can list devices by both Atera/friendly name and the PC name.

    I renamed a computer in Atera to be more easily identified, but the devices table only shows the custom name. It would be helpful to have them side by side.

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    0 comments  ·  Devices  ·  Admin →
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  4. For servers or computers that are used for specific purpose such as VEEAM or other reason like keeping a computer on older Windows versions for specific reasons, these computers are omitted from patch profiles and are not patched. These computers need to have an option to filter out of the patching dashboard and reports as they affect the reporting inaccurately due to this business practice.

    1 vote

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  5. Patching chrome, find all devices that need that patch and add hock deploy to all those devices. This can be used for any patch or cve vulnerability

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  6. It would be great to deploy Coro Protection with all necessary permissions to both Windows and Mac devices. Coro is an up-and-coming Cybersecurity Platform that may be a good partner fit for Atera since it is one of the most affordable but effective platforms on the market.

    A distribution solution for Coro that includes the activation of necessary permisions, run at start, and removal of existing security app would be great.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.


    Additionally, we offer many solutions that cover Coro offerings.


    Best regards,

    The Atera Team


  7. Get / amend Ticket tags via API. It would be great if we were able to view/amend/add the tags associated with Tickets

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    0 comments  ·  Tickets  ·  Admin →
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  8. Software dashboard where you can see a list of all software on devices that need updating and have the option to update all at once, like you can with the patching dashboard. It would also be great to have an end of life / support section where we can view this info.

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    0 comments  ·  Dashboard  ·  Admin →
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  9. Here's an idea to enhance automation:

    Idea: Implement a Copilot/Autopilot Feature that automatically closes alerts if resolved or creates critical tickets if unresolved. This feature would streamline alert management, reduce manual intervention, and improve response times for critical issues.

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    0 comments  ·  AI Copilot  ·  Admin →
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  10. I am finding a need for a built in virtual display adapter/driver with the Atera agent that can be utilized by any remote tool for headless machines or machines with their monitors turned off.

    This would be especially helpful in many scenarios and avoid on site support or alterations to enable remote capabilities.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  11. Redirect audio and video so that customers can use Teams and other applications on the VDI when accessing via “Work from Home.”

    1 vote

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    0 comments  ·  Work From Home  ·  Admin →
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  12. Automatically enabe "restore points" since they ae not enabled by default in Windows 11. Then, create a new restore point every month for all drives. Delete older restore points if drive capacity becomes an issue.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  13. Please make a 3rd party integration for Octiga. It will make Office 365 management way better and it will be valuable for Atera as a selling point.

    1 vote

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  14. Option to send a NEW email from within an existing ticket without including the previous email chain.

    Currently, when replying from a ticket or adding someone to the email chain via CC, the entire email history is included.

    For example, sometimes a ticket might be discussing confidential information with a manager, but later a staff member needs to be contacted about the same ticket. With the current setup, this means the staff member would receive the entire email thread, including sensitive details.

    Having a "Send New Email" option would allow us to communicate with new recipients without exposing prior discussions,…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  15. Direct integration with Cyberfox AutoElevate

    1 vote

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  16. It would be great if we can have an integration with Bootstrap as we wish to centralize all possible company managent at one place.

    1 vote

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  17. Integrate Atera and Webex so when a customer is calling their name automatically pops up

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  18. To be able to search for a customer by postcode

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  19. The side bar is text and Icons.
    I'd suggest you pick one or the other.

    It should be text when full size and it should collapse to Icons.
    See mock up on reddit.
    /r/atera/comments/1l8qivn/uilikeimachildsidebarandtickets_page/

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  20. See my post on Reddit for mock up picture.
    /r/atera/comments/1l8qivn/uilikeimachildsidebarandtickets_page/

    Ticket’s page.
    Remove duplication. Text or Icon. PICK ONE!
    Contrast on objects. Make things stand out.
    Resizing, things should be adjustable. (so we can see useful info.)
    Dead space, so much is wasted.
    Colour, even colour-blind people can see at least two colours and bits in between.
    BAN GRAY! If it’s a primary action make it black or a high contract colour.
    Columns would be nice if we could select / make our own page. (we can dream)

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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