5089 results found
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BeyondTrust Remote Support Integration
would like for Atera to integrate with BeyondTrust Remote Support
1 vote -
Add a link to the ticket as a snippet in the email template.
Add a link to the ticket as a snippet in the email template.
1 vote -
What should I do if QuickBooks closes unexpectedly during use?
If you are facing the issue when using the application and notice that QuickBooks closes unexpectedly during usage, then try out the following solutions. You can download the QB Tool Hub to run the Quick Fix my Program utility or update your application and Windows operating system to the latest version. Moreover, you can use the QuickBooks Install Diagnostic Tool to fix any issues with installation files. If the problem persists, then ensure that your system meets the minimum requirements and configure the antivirus settings.
https://proadvisorsolutions.com/blog/quickbooks-closes-unexpectedly/
1 vote -
Splashtop global setting
a way to globally or automatically disable the following setting in splashtop:
3 dots -> Keyboard Shortcuts -> Enable Splashtop Shortcuts.
this setting intercepts the button combination for entering a backspace and causes the screen to zoom out.
1 vote -
standard ticket filter
Ticket lists often start with standard filter Status:open/pending
Thats not really helpful because of our self added statuses, like "waiting for material (pending)
So ist would be better, instead of filtering status:open/pending, it would filtering status of type: open/pending
1 vote -
Tagging knowledge to tickets
Have the option to tag related existing articles to existing tickets customers have opened.
Allowing managers or leads to tag possible related articles to tickets to expedite troubleshooting or client resolutions.
Might even suggest a step further, where you can suggest an existing article as a built in response within your reply. Essentially, "Hey customer- have your tried #tag existing article here, as a resolve?".1 vote -
Patching having a bandwidth restriction
Need an option that when a site/folder is selected you can restrict bandwidth used by the agents to pull in updates/patches. We have remote sites that have limited bandwidth, patching has already overloaded the WAN links at the facilities causing an outage. Need to be able to say patch x number of agents in the folder at a time, and restrict the total bandwidth being used by the agents to ensure we do not impact the WAN link of a facility that operates on a 24 hour schedule.
1 vote -
What are the steps to download and install the QuickBooks Migration Tool?
To download and install the QuickBooks Migration Tool for moving from the Online platform to QB Desktop, go to your QBO account and sign in. Then, click on the Gear icon and select Export Data. Now, go to the Export Overview section and select Download tool. Lastly, launch the installer file and follow the guide on your screen.
https://proadvisorsolutions.com/blog/quickbooks-migration-tool/
1 vote -
time increments
Allow the setting of time sheet increments specific to a customer, some customers are billed in 15 minute increments while others in 20 or 30 minute increments, increments per customer can vary based on onsite or remote work, some customers have travel time for onsite work,
1 vote -
Allow more choices in ticket increments specific to each customer or group of customers
Not all customers have the same billing incremetns, some are in 15 minute increments some are in 20 minute increments, also some have minimum time charge per tickets, allow the entry by customer of these options
1 vote -
Zapier new trigger-based on Entry of a new time entry to a ticket
Zapier new trigger-based on Entry of a new time entry to a ticket
1 vote -
Please add zapier integration trigger new time entry
Please add a new trigger based on a new time entry being entered
1 vote -
Add / Remove agents from Automation Profiles
Add / Remove individual agents directly from the Automation Profiles Assignment page.
1 vote -
minimize
I do a lot of remote PowerShell to work on various PCs. I have to open multiple tabs of Atera to work on different PCs at the same time. I would like the ability to open a remote PowerShell, then minimize it and open remote PowerShell on multiple other PCs at the same time within one window. That way, it can continue to run the command minimized while I work on something else, and can check back on it later to see if it finished.
1 vote -
How to fix the QuickBooks payroll update error PS038?
If you want to fix QuickBooks error PS038, check if there are any online paychecks that might be stuck; if there are, then resend them. Alternatively, you can use the Verify and Rebuild Data utility on QB application to fix any underlying issues. If the payroll update error persists, then confirm that you have an active payroll subscription. To verify the validity of payroll subscription, click on the Employees menu and select My Payroll Service.
https://proadvisorsolutions.com/blog/quickbooks-error-ps038/
1 vote -
Show device count of all customers in one report
So far getting this information needs manual filtering of the manually downloaded "All devices" file. It is crucial to have a report which can just print all the device counts per customer in the whole atera environment.
1 vote -
Feature Request – Ticket Numbers with Leading Zeros
Hello Atera Team,
Currently, ticket numbers in the system are displayed without leading zeros, for example 2025-3.
For our internal workflows and improved readability, it would be very helpful if ticket numbers could be standardized to four digits, e.g. 2025-0003 instead of 2025-3.
Further to this, the year value would be nice as a prefix too.
We would greatly appreciate it if this functionality could be added in a future version of Atera, either as a configurable ticket number format or through placeholders (padding).
Thank you very much for considering this feature request.
Best regards,
1 vote -
Atera agent install window
The new agent install wizard window is rather large and when running split windows, even in 1080 resuoution, the "next" and "back" buttons are offscreen. It's just a minor annoyance, but would save a lot of time in the long run if the window was more compact.
1 vote -
Script Secrets Management
I would like to propose another type of variable for scripts that is more secure, for things like API keys.
There could be a secrets manager area with names for each secret, for example, "atera-api-key". Then the script could have something like {[secret=atera-api-key]}.
This would help us automate scripts that have sensitive information and ensure those keys aren't saved in plain text within the script.
1 vote -
How do I download and install the QuickBooks Tool Hub safely?
To download and install the QuickBooks Tool Hub, first download the most recent version (1.6.0.8) of it from the official website. Then, open the QuickBooksToolHub.exe file you downloaded, and follow the guide on your screen to install it.
1 vote
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