4885 results found
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Bulk Ticket Deletion
Being able to delete tickets in bulk, especially when there are thousands of tickets, to avoid the browser crash scrolling down
1 vote -
1 vote
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antispam
What about to propose an ANTISPAM solution ? a great one :)
1 vote -
Customizable Dashboard for metric tracking
I would like to be able to see tracking metrics per tech, response time, etc in a dash board. How many tickets were closed per tech per day. Currently it only shows bulk tickets / open closed with out any details.
1 vote -
Enlarge Metrics
This is a very useful tool. The recent change shrunk the size of the Metric widget on the dashboard. When viewing 1 week or 1 month it gets jumbled and is about useless.
1 vote -
Separate temperature alerts by hard drive
We need the ability to monitor hard drive temperature alerts differently for different drives.
We can separate drives for disk USAGE and need to be able to for temps as well.1 vote -
making custom fields that can automatically populate information
In other RMMs we were able to create a custom field in an agent and then define registry keys to automatically populate those fields. Can we have something like this?
1 vote -
Deploy Atera Agent via JAMF PRO
Currently, I am not able to deploy Atera Agent using the command privided via JAMF PRO due to some permission issues.
We need a way to deploy the script through JAMF PRO
1 vote -
Advanced reports and utilization
like to build out a report/ dashboard that shows devices per organization or a full overview on hardware utilization. this would be looking at a set percentage over the course of 24 hours, weeks months just like the devices page for metrics. what the percentages would be in an example is CPU to 50%, RAM to 60%, Network 80%. etc. and can see a list of any of those devices that go above to show in the report/ dashboard and not as an alert but as a way to identify possible upgrades or attention that will be in need. i…
1 vote -
Customizable Device Type
So I would like to have ability to define a device type beyond a server or workstation for availability monitoring. We use jumpboxes (devices we deploy to clients networks) with advanced tools and such on them and i would like the ability to define that and have a Single pane of glass as it were into the availability of said jumpboxes. I would be able at a glance to see how many of my jumpboxes are online across my clients. Only having servers and workstations does not give me the ability to monitor anything else easily. Additional types may be…
1 vote -
Ticket Creation Alert
For IT techs that don't sit in front of a computer watching the Atera dashboard waiting for a ticket to be submitted, it would be nice to have an optional audio alert that can be toggled on to alert the technician(s) that a ticket has been submitted.
1 vote -
Highlight a ticket on ticket board
It would be neat to see a feature where one could "highlight" a ticket on the ticket board. Sort of a way to remind yourself or others about a ticket.
1 vote -
Change default ticket view
Allow to change the ticket view to open on the conversation tab instead of resolution
1 vote -
Make a generic agent for devices
Have a generic Atera Agent. This would speed up time having to select the correct business for the agent. The generic agent should be tied to the users Atera profile and prompt, in the app, to select the customer for the device added (displays device name).
1 vote -
download images in comments via api
Download the images and screenshots from comments. The current API only allows us to see the text in each ticket's comments, whereas we have screenshots and additional info in images which are missing when we use the API.
1 vote -
Show SSID and Signal Strength
Is it possible to show the current connected SSID and associated Signal Strength for devices?
This can be useful in troubleshooting
1 vote -
Export scheduled reports as CSV in the detailed formats
I want to be able to send scheduled reports to techs as CVS instead of links to reports. I want to do this so a batch file can process the report without having me going into the report myself.
This would be best in the detailed format.
1 vote -
Log Report for attempts / retries for offline device
We understand that the 'Run on offline' setting will keep the profile in the queue based on the set time. However, we would like to see Log Reports to sho if any attempts have been made. Currently, we can only view report logs for scheduled reports and not a way to check for attempted actions.
1 vote -
Deactivate a User Account Like on the Front End
Would be nice if the Atera API had the ability to deactivate users just like the front end portion of the website.
1 vote -
Integration sync prefilled main contact name and surname
When synchronising contacts, e.g. to BitDefender, not only should the e-mail address of the main contact be pre-filled, but the first name and surname should also be transferred directly.
1 vote
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