4750 results found
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Ability for technicians to respond by email to ticket contact
Request the ability to correspond with customer tickets via email only. Replies from the contact can be delivered to the technicians, but when non-contacts like technicians reply by email to the ticketing system, while the notes update on the ticket, the contact is not notified and there is no automation rule condition for 'ticket notes updated' or 'ticket reply by technician'.
Or the native ability for this by a setting to notify contact (and CCd recipients) when ticket replies occur by email.
Currently only public notes posted from within the web portal/app deliver to the contact.
This is very important…
1 vote -
Validation de tickets
Il faudrait pouvoir ajouter un statut de ticket "A valider" ce qui permettrait aux techniciens de soumettre à leur responsable le ticket avant de le résoudre.
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3rd Party Software Updates
First of all, It would be nice to have either detailed documentation on how to setup and use IT Automation and Patch Management. I have not been able to find anything that goes into fine grain detail on how to setup IT Automation and Patch Management. I have kind of had to experiment. Not a good way to learn or use a product.
Second, More needs to be done to help with updating 3rd party software, e.g. Google Chrome. I know how to create a bundle to push Software Bundles out to new devices, but I need a way to…
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Favoris
Bonjour
Serait t'il possible d'avoir des Favoris par rapport a Techniciens d'Atera et non par rapport au compte?1 vote -
cisco
Would be nice if you did a VERY generic monitoring of networking and WAP's.
just to see utilization and up down alerts.would help understand where major slowness issues could be.
1 vote -
QOL improvements to search results
when I search for devices? I get 3 or 15 devices.
can we just display more info? like local IP address? - maybe make it configurable as a default?
I might also want to see a custom field contents so that we dont need to click through
1 vote -
Improved search for customers
Something that would be useful to me is an improved search function. For me it would help a lot if I could search for customers using business ID number or the custom number field I have added for our customers. Actually being able to search for anything more than customer name would be awesome.
1 vote -
Change Control Ticketing
It would be nice to have a change control workflow that would go to the client to capture approvals and have full documentation within ticket flows.
It would require submission of a ticket on either the technician or client side and then would push to the client owner of a system for the approval. Once the approval is made it would be up to the technician to perform the change at the designated time.
Fields of the ticket would be time of the change, implementation plan, and roll back plan
1 vote -
Add Contact Information of the User/Contact assigned to the device
In the Get Alerts API, some sort of Contact information should be shown so there is a way to notify the final users about the alert. If at least the Contact/User ID is shown then we can retrieve the contact information needed from the Get Contact by ID API.
I've reported this to the chat support and they told me so far there is no possible connection to match the data. It would be great to add this as this will help to make more use of the alerts, otherwise its some manual work to go and look for the…
1 vote -
Integrate with QuickBooks Desktop & Enterprise for posting invoices
Integrate with QuickBooks Desktop & Enterprise for posting invoices
1 vote -
General Ledger accounts for importing ticket invoices
add general ledger information for importing invoices into accounting systems
1 vote -
Atera 'new' ticketing UI is a cluttered mess
That new ticketing UI is atrocious, vulgar and nasty.
Not only is it a visually unappealing eye sore that leads to actual eye strain, it is full of bugs and far harder to work with then the current 'classic' UI.1 vote -
Search box for custom made filters, or filters in general.
A search field that applies to whatever filter view you're currently in, for users with a lot of tickets in their queue.
Example, Search Unassigned Tickets, or seach Closed Tickets straight from the ticket view tab.
1 vote -
Microsoft Dynamics 365 Business Central Full Integration
- Sync customers and contacts.
- Sync services and the GL accounts.
- Sync time entries as the invoice lines description.
- Sync invoice numbers (Dynamics providing the numbers)
- Sync Contracts with expiration dates and service items
- Sync the number of active devices to the invoice or service bundle.
- Ability to format Atera invoice template as needed to be used as our main document for clients.
1 vote -
search closed tickets
Ability to search through closed tickets while under the customers page.
This will enable you to find previous issues easily and therefore not waste time scrolling to find a previous resolution for an issue.
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1 vote
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Asset Management - Statuses, Checkin/Checkout, and History
In order to switch from our current asset tracking/management software we would need the following functionality implemented:
-Statuses (Eg. 'Ready to Deploy', 'Deployed', 'Pending', 'Pending Collection', 'Sold/Donated'. 'Ready to Recycle', 'Recycled')
-Archived statuses - ability to designate some of the statuses listed above as 'archived' statuses (Eg. 'Ready to Recycle', 'Recycled', 'Sold/Donated') - assets with these statuses are separated from the others so we can easily tell which assets are still in our inventory/fleet and which are not
-Ability to checkin and checkout devices - when checked out they move to a 'Deployed' status - when checked in the new…
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1 vote
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view emails from users even thought 'Ignore Emails From User' is selected
We would like to be able to see what emails were sent from users who have the 'Ignore Emails From User' option selected even thought we don't want tickets created from that user/email address.
1 vote -
Exclude patch configuration on customer
When connecting a configuration profile to a customer sometimes you want to disconnect the profile to one system.
Only way to archive this at this moment is by not selecting the customer and then per device selecting the profile. Imaging a cusomer with 50 systems and one exeption. You have to manual connect the profile to 49 systems....1 vote
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