5044 results found
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Helpdesk Agent Additional Capabilities
One thing that one of our clients has been asking for is a report similar to the one he receives when he takes his wife’s car to the dealership. This report would be a 150-point check that uses a simple red, yellow, and green light methodology to quickly communicate the status of their IT systems.
I would love to see this as an extension of an app that runs in the system tray. When clicked, it would open a small window displaying a few major KPIs using the red, yellow, and green indicators for quick reference. For example, one KPI…
1 vote -
Real time user information.
The system provides real-time information on the current users who are logged in, allowing for easy monitoring of active sessions. Additionally, it tracks periods of inactivity, notifying administrators if there has been no user activity for a certain amount of time. This feature helps ensure that any idle sessions can be promptly addressed, improving security and system efficiency.
1 vote -
Patch integration with Trend Micro Vision One
Further to integrating with Trend Micro, leveraging the Cyber Risk Index section of the Vision One product allows us to identify actively exploited software, what devices has out-of-date products and start the process of actively patching software that is at risk.
1 vote -
freepbx
Write an API to monitor calls in and out of freepbx so it can auto link to tickets and show the activity in the Ticket. Also could do popup notifications and click to call.
1 vote -
xcitium
Are we able to integrate Xcitium security platform
1 vote -
"Custom field updated successfully" warning for adding custom fields.
When adding a custom field for a ticket, etc., can the warning or prompt "Custom field updated successfully " just pop up for like a few seconds then go away? Of if the field creation fails, can that just pop up for a few seconds. It's really distracting when making a lot of fields you have to constantly click on that warning to make it go away. They just pile up in a list.
1 vote -
Ticket Custom Fields: checkmark with multiple options
When you are creating a new field for a custom ticket form, if you choose the type as "checkbox you only have one checkbox with a title to check or not check. If you can create a "Title" or category and have multiple checkboxes to choose from, For example have a title as "Applications needed" and have multipe check box options to check.
1 vote -
multiple selectios in "dropdown" custom field
When creating a new custom field for tickets, when using the "dropdown" type of field, be able to choose multipe options. We want to use this for onboarding and a list of systems the new user needs access to. Right now you can only choose one option. We would like it to be:
Title: Systems Needed:
And then be ablel to choose multipe items under that title. Users could choose all the systems they need to have access to.1 vote -
Patch management
It would be nice to have a filter for the Patching Status widget. It seems like the patch status looks for all patches (OS, hardware ,etc) which skew the result. My team would just like to see how many devices that are fully patched but only OS patches.
Updated for clarity.
1 vote -
Pinned Ticket Filters
Description:
It should be possible to pin ticket filters so that specific filters, such as "Awaiting Customer Response," can be displayed at the top next to the "Scheduled Tickets" section. This would eliminate the need to select the filter from the dropdown menu each time, improving workflow efficiency.Benefits:
Faster access to frequently used filters Improved visibility of important ticket statuses Streamlined workflow without repeated filter selection1 vote -
Stop with all the ad popups
Stop with all the ad popups
1 vote -
Customize Tabs
Give us the ability to hide tabs in the side bar on the left and also re-arrange them.
1 vote -
Customer Portal
In the customer portal the description field can be set as obbligatory
1 vote -
rearrange kb article order
It would be nice if there was a way to re-order the KB articles so that they're easier to follow. If the ability exists already, I'm not seeing it.
Say I create KB articles with tips and tricks for OneDrive and I already have 10 articles. Then, I realized I should've created a "What is OneDrive" article. When I create that article, it just places it in a pre-determined order.
It would be nice to have the ability to drag and drop the articles into the order you would like to see them so that their easier to follow for…
1 vote -
Better role selection in profile assignment
Currently when assigning a patch management automation profile - you can't select required folders across all customers, it has to be done manually per customer which can become quite tedious.
Would be good to filter by folder name i.e. all 'workstations' or all 'servers' across all customers.
1 vote -
log in type preference
Please add a check box to set a preferred login method. It is cumbersome to have to repeatedly select password and token when logging in.
1 vote -
File storage to upload "loose" files
File storage to upload "loose" files which can be downloaded to the endpoints and run together with scripts.
Example: I need to push out a script to all devices which reads data from a config file.
How do I get the config file to all computers and THEN have the script consume it?
If there was a file repository, we could upload the config file, and then setup an automation which will include the file(s) and the script required and push the whole thing as a "configuration".
1 vote -
New (custom) ticket field can populate with Azure attributes
Have custom fields created for tickets to be able to populate with User attributes, like just the name to be used in Onboarding custom form, etc.
1 vote -
Custom "fields" populate with Azure User Attributes
Way to get a new field created for a custom ticket form to populate with User attributes that have been imported (sync) from Azure. Want to create an onboarding form, and would like to have a pull down with staff names from Azure. Would also help with other forms.
1 vote -
Snippets for Agent and Ticket Fields
I would love to have more snippets related to default and custom fields associated with agents, tickets, users, sites, and assets. Having this information is especially useful for templating information provided by the end-user or technicians.
1 vote
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