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  1. I would like to propose a feature that addresses a common issue encountered during maintenance periods. Currently, when multiple alerts are triggered, they generate individual tickets. This can become cumbersome to manage, especially when resolving these alerts.

    The feature I envision would allow users to batch resolve multiple tickets. This would not only streamline the process of resolving tickets but also enable us to add a resolution note simultaneously across all selected tickets.

    Implementing this feature would significantly improve efficiency and reduce the time spent on ticket management during high-alert situations.

    1 vote

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  2. When assigning tickets do a check to verify whether the ticket has already been assigned to a technician and if so provide a pop up that shows who it is assigned to and ask whether to go ahead and reassign.

    1 vote

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  3. When creating a new script using an .msi or .exe, it would be nice to be able to add in another step like adding in a PowerShell script that runs after the .msi or .exe installs.

    1 vote

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  4. I need to be able to process updates from the mobile app...

    1 vote

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  5. Audit report to show DNS servers in addition to IP for network connections. Useful for the Excel export.

    1 vote

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  6. So, is there any ways to have like 2 kinds (categories) of contacts : customers OR only-contact ?

    Email #1 ==> customers

    Email #2 ==> only-contacts

    In order to display both ?

    Because actually, we only have customers .. so if we wish to use ATERA like a small crm, it may be a good idea to separate CUSTOMERS and ONLY-CONTACTS.
    Thanks :)

    1 vote

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  7. Is it possible to add option for splashtop streamer to change session indicator styles?
    I would like to change popup to presistent banner with "Allow user to close the banner" option.
    Splashtop got that integration from their webpanel, but not from streamer app.
    its good for enduser to see that remote control is active and its also great option for security reasons

    https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/4416188445211-Session-Indicator-Persistent-Banner-Pop-up

    1 vote

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  8. Would love a similar integration for MacOS as exists for Windows devices with TeamViewer.

    1 vote

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  9. Our organization has separate devices for users for remote work and working from the office. We have all devices sorted by location along with users but are unable to assign users that typically work from the office and are sorted there to their work from home devices.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  10. With having to re-image computer quite frequently, it would be nice that the system recognized the same Serial number and not create a duplicate agent. At the moment you need to copy/past the extra data fields/custom fields over to the new one and manually delete the old agent.

    1 vote

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  11. Currently, there is no way to read survey responses if they are more than a few words. If someone writes a long response there is no way to read the rest of the response, due to the taskbar cutting of the response.

    1 vote

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  12. The ability paste a screenshot during a chat session with customer support. This way we do not need to save a screenshot, we can snip it and paste directly in the chat session with customer service.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  13. Separate Running Scripts from Remote Connection Under RMM Permissions.
    In an ideal scenario it would be great to have detailed permissions for every function.

    1 vote

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  14. we have a customer where a 3party software company is writing things into C:\Users\itwo\AppData\Local\Temp\1 the 3party company claims that due to limitations in .net this is the Standard/default path for reporting and can not be changed. so we would request the feature that we can exclude specific Path from the function Clean up Temp files.

    1 vote

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  15. We would like to add the ability to add a custom field under the Type, for training

    1 vote

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  16. 1 vote

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  17. Contacted support but its working as expected. Can we please have an exclude postponed patches on reporting, We are on a weekly rolling release for updates and constantly show behind on updates because of this, Which means we have to verify the missing updates are postponed ones manually

    1 vote

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  18. The following article describes how to delete an atera agent:
    https://support.atera.com/hc/en-us/articles/234734168-Delete-an-Atera-agent.

    One part explains:
    "Deleting the Atera agent while the endpoint is online will send an uninstall command to the endpoint."

    It would be great if this worked the other way around as well, creating a perfect sync between dashboard and real life installation status on the endpoints.

    Scenario:
    User uninstalls Atera Agent manually from its endpoint. Atera Dashboard removes the Agent or highlights it with a label like "Uninstalled".

    This would give us administrators a better overview of the clients and represent the true status on the reports…

    1 vote

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  19. When assigning an agent to a contact, it would be nice to be able to start typing the agent in to help find it. It would stop the endless scrolling of all the scattered agents allocated to a company.

    1 vote

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  20. Mac OS free diskspace is sometimes reported incorrectly because some machines use a large amount of "purgeable" data. The terminal-based disk usage utility does not account for this type of data and simply may assume the disk is almost full, when in reality Mac OS does not report it that way since it will delete this purgeable data as soon as space is needed by the OS.

    Atera Agent should be able to differentiate this data type to more accurately report available disk space.

    1 vote

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