4885 results found
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action type to add comments
Able to automate to add comments to the ticket
1 vote -
Automation Profile Filters
Automation Profiles should include filters AT MINIMUM for device type like server or workstation. Additionally folders should include automatic inclusion filters so you can automatically assign workstations or servers (at minimum) to folders.
lastly, bulk manual addition of devices to folders should NOT be under "edit relations", that's for moving devices between clients, you should be able to easily move a device into a folder within a client without the opportunity to move it to another client.1 vote -
Gocardless
Go cardless (in the UK) is one of the only ways to set up direct debits (automated monthly payments)
For customers with contracta this being integrated, even linking their account to the customer and if they cancel it limits there benefits1 vote -
knowledge base imbed pdf in email instead of download
It would be amazing to be able to embed the pdf document in the email instead of attaching a link and making the users download the file.
1 vote -
export tickets specifically with comments left alongside ratings
export tickets where users have left a rating along with a comment, so we can specifically see what they were satisfied or dissatisfied with
1 vote -
Deferring Tickets for Later
I appreciate the ability to schedule tickets when a tech creates them, but i'm also looking for the ability to defer tickets that come into the helpdesk by users if work is to be completed at a later date.
Example: A manager opens a ticket to have a staff member offboarded, or there's a change of staff a couple of weeks down the road. Currently we have to delete the ticket and create a new scheduled ticket manually, whereas this would be a lot easier if we can defer the ticket to a later date and remove it from view…
1 vote -
Scripts to prompt for input
Have scripts to prompt for input. for example, if I wanted to create a new local user and add to the administrators group. I would run a script but have it prompt for the username and/or password.
I have a script created and I can either have a set password for all my clients, BAD, or edit the script for each client I would like it ran on, not ideal.
1 vote -
Lineup tickets / requestor advise
When a "requestor" adds a ticket in the system, it is quite very helpful to be advised by the number of already opened tickets in the system , so he/she will know how many cases the technicians have to deal with before start working to theirs.
1 vote -
System to handle email notifications to copied recipients on tickets, not rely on "Reply All" from email client
No notification sent to copied parties on ticket if primary customer does not use "Reply All" when they respond to a ticket via email or if they delete email recipients from email response.
You cannot rely on the customer to click on "Rely All", if you do and there is another party that needs to be included for example an escalation with their manager or a "cover your butt side", they will not receive the communication reply to the ticket.
I have had a recent incident whereby the primary removed their manager from the "Reply All" email, so it wasn't…
1 vote -
reminder
It would be nice to be able to add a reminder for non-important issues whenever I remote into a end user's system. There might be low priority items like "purge folder X after x/xx/xxxx." or "Reminder: This user has a static IP set."
As of now I'm using the notes, but it would be nice if I was somehow able to be reminded when I'm logging in so I can address outstanding non-urgent issues.
1 vote -
Make a larger selectable area around the check box
A lot of spurious tickets and alerts get created and are intermingled among legitimate tickets and alerts. Selecting all, although easy, is out of the question. While clicking through several tickets and alerts quickly, the check box is easily missed. The check box size itself is fine, but it would be nice if the hot spot around the check box were larger.
1 vote -
In Devices Screen add "Notes" Column
Add a column option in the devices list that shows the "Notes" custom field
1 vote -
Edit and Export Passwords
The Ability to Edit Existing Stored Passwords is Paramount!
ALso the Ability to Export stored Passwords to .CSV file.These two features should be implemented as they are commonly needed.
1 vote -
Patch Management & Automation Reports
We have many endpoints that are covered by Patch management and automation profiles.
The profiles notify us and generate a report which tells us which computers have succeeded which is fine.
The issue is if a device is offline it will outright mark it as failed, please can there be a section added for offline devices so if a computer has not booted/ since X it is not marked as failed it could be marked as offline/skipped
1 vote -
Software Report
Microsoft Teams reports incorrect, We expected Microsoft Teams report from Atera, like other software’s report.
1 vote -
Scripts
We should be able to lock down certain scripts for Tech's only, keeping Admin scripts out of view. (Add a check-box or something to the Script Create\Edit screen)
It would be nice if we could re-sort the scripts list by Script Name and have a check-box to select several scripts with an option to MOVE them to a different Category
1 vote -
Recent processes
We should be able to lock down recent processes by Tech. Our Techs should only be able to see the recent processes from Running Scripts, to those they have ran themselves. Alternately, Tech's should not be able to see when I have run a script against their computers.
1 vote -
IPadOS Safari Support - Splashtop RMM
This should be a simple enough request. Atera on iPadOS Safari actually works quite well however, one critical function does not work; it does not launch Splashtop RMM successfully. This does work on Chrome on iPadOS however, the formatting of the site is not great. Would be a real plus 👍
1 vote -
Increase customer panel logo size
Can we have a larger logo on the customer portal please? We're currently scrunched down into a 32px logo with unnecessary padding added to the logo image (source image doesn't have padding added). Without the added padding our logo could be 90px high and properly viewable instead of the tiny blob it is now.
1 vote -
Scroll bars are useless on a laptop
MAKE THE SCROLLBAR WIDER!!!!!!!!!!!!!!!!
1 vote
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