5044 results found
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Ticket Custom Fields: checkmark with multiple options
When you are creating a new field for a custom ticket form, if you choose the type as "checkbox you only have one checkbox with a title to check or not check. If you can create a "Title" or category and have multiple checkboxes to choose from, For example have a title as "Applications needed" and have multipe check box options to check.
1 vote -
multiple selectios in "dropdown" custom field
When creating a new custom field for tickets, when using the "dropdown" type of field, be able to choose multipe options. We want to use this for onboarding and a list of systems the new user needs access to. Right now you can only choose one option. We would like it to be:
Title: Systems Needed:
And then be ablel to choose multipe items under that title. Users could choose all the systems they need to have access to.1 vote -
Patch management
It would be nice to have a filter for the Patching Status widget. It seems like the patch status looks for all patches (OS, hardware ,etc) which skew the result. My team would just like to see how many devices that are fully patched but only OS patches.
Updated for clarity.
1 vote -
Pinned Ticket Filters
Description:
It should be possible to pin ticket filters so that specific filters, such as "Awaiting Customer Response," can be displayed at the top next to the "Scheduled Tickets" section. This would eliminate the need to select the filter from the dropdown menu each time, improving workflow efficiency.Benefits:
Faster access to frequently used filters Improved visibility of important ticket statuses Streamlined workflow without repeated filter selection1 vote -
Customize Tabs
Give us the ability to hide tabs in the side bar on the left and also re-arrange them.
1 vote -
Customer Portal
In the customer portal the description field can be set as obbligatory
1 vote -
rearrange kb article order
It would be nice if there was a way to re-order the KB articles so that they're easier to follow. If the ability exists already, I'm not seeing it.
Say I create KB articles with tips and tricks for OneDrive and I already have 10 articles. Then, I realized I should've created a "What is OneDrive" article. When I create that article, it just places it in a pre-determined order.
It would be nice to have the ability to drag and drop the articles into the order you would like to see them so that their easier to follow for…
1 vote -
Better role selection in profile assignment
Currently when assigning a patch management automation profile - you can't select required folders across all customers, it has to be done manually per customer which can become quite tedious.
Would be good to filter by folder name i.e. all 'workstations' or all 'servers' across all customers.
1 vote -
log in type preference
Please add a check box to set a preferred login method. It is cumbersome to have to repeatedly select password and token when logging in.
1 vote -
File storage to upload "loose" files
File storage to upload "loose" files which can be downloaded to the endpoints and run together with scripts.
Example: I need to push out a script to all devices which reads data from a config file.
How do I get the config file to all computers and THEN have the script consume it?
If there was a file repository, we could upload the config file, and then setup an automation which will include the file(s) and the script required and push the whole thing as a "configuration".
1 vote -
Custom "fields" populate with Azure User Attributes
Way to get a new field created for a custom ticket form to populate with User attributes that have been imported (sync) from Azure. Want to create an onboarding form, and would like to have a pull down with staff names from Azure. Would also help with other forms.
1 vote -
Snippets for Agent and Ticket Fields
I would love to have more snippets related to default and custom fields associated with agents, tickets, users, sites, and assets. Having this information is especially useful for templating information provided by the end-user or technicians.
1 vote -
Convert a registered filter into button
Having the ability to convert a predefined filter into a button or create buttons for quick access to filters (e.g., unassigned, SLA breached, critical, etc.).
1 vote -
Filtering for devices by Disk Type
Filtering for devices by Disk Type doesn't seem to be an option - We can sort by size, free space, model, bitlocker status, but not by disk type.
We still have some spinning rust and are upgrading them as we find them. I would LOVE to filter out the device list by systems that need an upgrade.
1 vote -
Auto Tag depending on installesd Server role
Automatically assign tags based on server roles so that it is possible to control update times based on tags.
For example, Hyper-V servers receive the tag “Hyper-V” DHCP servers receive the tag “DHCP” etc.1 vote -
Add Auto Tag based on installed Server role.
Tags bassiert auf Serverrole automatisiert zuordnern. damit es möglicht ist update Zeite basierent auf Tags zu stuern.
zum beispiel Hyper-V Server erhalten Tag "Hyper-V" DHCP Server erhalten Tag "DHCP" usw.1 vote -
Fix Import from Azure AD Screen
Sorting should be consistent in Azure Import Screen. We have hundreds of sites (retail locations) and when new sites are created, we have to match Azure AD Office on the left to Atera Sites on the right. The first issue is that the Azure AD Sites list never removes entries that no longer exist (office, in our case). We are well beyond the 30-day deleted user retention period. The second issue is that the Atera Sites drop down does not sort at all. Most of our sites begin with a 4-digit number and these appear in a random order. There…
1 vote -
Devices View Colums
When opening up the Devices view from the menu, add the ability to include additional fields in the columns, such as
- Contact (so that we can see which user is assigned to the device, without clicking into it)
- Warranty Expiration Date (this can be looked up via API based on the Serial Number, and is included in many other RMMs already)1 vote -
Receive a single alert per device and client
We have the alerts activated by mail when there is a problem or it is resolved.
Thanks to this, we have an automation so that when an email arrives, it makes an automatic opening in our ticketing system (we do not use ATERA ticketing option).
We are finding that sometimes, we receive in the same email several problems from different devices and customers and it does not catch it well.
Could ATERA be configured to send only one alert per customer and device, and the same for the solved ones?
I receive emails with individual alerts but also receive emails…
1 vote -
Splashtop & SNMP for LINUX simplified
We would like a more advanced integration of Linux in Atera, specifically the ability for a Linux computer to retrieve SNMP information (like a Windows computer/server). Additionally, the integration of Splashtop on Linux is cumbersome and wastes a lot of time; it needs to be simplified. In our case, we use the RASPBERRY PI for controls, and being able to use the RASPBERRY as an SNMP listening device would be fantastic. Also, we cannot take control via Splashtop on this type of device. We need to be able to do that!
1 vote
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