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  1. It would be great if we could, when running a script like Powershell, input specific parameters that are requested within the script. Or, if the script calls a User Input like a Read-Host, Atera could pick that up and prompt a response on the website.

    1 vote

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  2. We have setup a custom role in our environment and would like to have that role only have access to a specific form template.

    1 vote

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  3. Integration for Invoicing for Sage 200

    1 vote

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  4. if you work with sub-support (providers, ...) and you want to documentat an eamail in the ticket (send it from your mail-account to the ticket-number) the customer is getting this email from the ticketsystem forwardet... (public answer)....

    this is very bad ... and should be possible to turn off

    1 vote

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  5. Hi
    We are interested in the option for the service call manager to be able to see which technician is currently working on which call.
    Is there such a thing?

    1 vote

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  6. On the mobile app be able to select all or multiple alerts to resolve. Having to do this one alert at a time sucks.

    1 vote

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  7. Services /Providers page where we can manage contact, account, contract/client for our services, support, etc.
    We as an IT Dept , manage ISP,backup ISP, VOIP, Harwardare or lease devices, paid platforms or software that we need to manage , pay monthly or yearly, know wich kind of agreement or package we have and if wee need support gather all that info to contact them like account number, provider, support phone or agent phone, address, webpage, whatsaap, agent email or support email etc that we can manage in atera for quick response.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  8. 1 vote

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  9. 1 vote

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  10. [+] Group ( by Customer )
    - Device 01
    - Device 02
    - Device 03

    1 vote

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  11. Hi. I have an idea. We may know how to bulk assign contacts to Agent so that it makes efficient time. Atera could create bulk assigm contacts feature. Thanks

    1 vote

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  12. It would be really helpful for unmonitored workstation alerts to provide some relevant information such as an IP address, MAC address, or name. The current alerts give no useable information for identifying the device.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  13. To have the possibility to deactivate Chocolatey for certain customers

    1 vote

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  14. When creating an automation profile there is no clean way of creating an automation that runs every other week.
    For example I wish to run a secondary backup every other Friday. Currently you have to choose Friday for weekly and disable it every other week.

    1 vote

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  15. It would be great to fetch a lot of tickets for a given date range.
    We have tools for analytics and currently have to send a lot of fetch requests to generate statistics for specified month.

    Please add a from and to date for the request and increase the returned items per page on the response.

    Thank you very much

    1 vote

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  16. It would be useful to be able to keep the internal note at the very top of the ticket just beneath the most recent message.

    Also if we could use the same note/notepad for each internal note entry created.

    It's very frustrating having to scroll through the entire thread just to compare an internal note that was created at the beginning of the ticket.

    It would also help other technicians reviewing the tickets to be able to see all internal notes a tech created in a ticket. It gives them a quick recap of the troubleshooting process that was taken…

    1 vote

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  17. Would be great if it automatically alphabetized the knowledge base categories. It would make looking up important information a lot quicker than having to scroll up and down constantly trying to find an article, especially when your kb has a huge amount of info articles

    1 vote

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  18. When disk space goes over my 80% threshold I get a warning, that's great. But 79.999% doesn't constitute "Resolved", I'd like to set the hysterises level (say to 5%, it's defacto 0% right now) so the warning comes in at 82% and is considered resolved at 78%. By adding this degree of hysteresis, the flood of Alert Problem / Alert Resolved messages is reduced.

    1 vote

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  19. All engineers to be scheduled for Install or onsite visits
    creating a work ticket for the work and adding it into their diary - (Atera Diary)

    1 vote

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  20. Currently, when using splashtop and chatting, the agent has no fallback of what was discussed. It would be great if you could integrate that into a current ticket, or if there is no ticket, create that for a new ticket as well. Also, tickets have a tab that can be listed as chat as an example

    1 vote

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