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  1. As there are very few systems for billing available and I am working on private sevdesk integration, it is very bad, that API endpoint /billing/ only allows GET. I would love to get a POST method which allows to set the status „exported“.

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  2. Add an option in the Quickbooks sync wizard that allows to select the specific products, taxes and rates that will show in Atera after the sync is done, instead of having all the information from Quickbooks show

    1 vote

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  3. When responding to a ticket, automatically save drafts of your response so if you navigate away from the screen you can come back and continue where you left off.

    1 vote

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    1 comment  ·  Mobile App  ·  Admin →
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  4. Currently, the insertion or update of additional fields of type dropdown via the API is not supported; only boolean and string fields are supported.

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  5. Currently, the insertion or update of additional fields of type dropdown via the API is not supported; only boolean and string fields are supported.

    1 vote

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  6. We get some tickets from our voicemail system. The user's message is attached to the email. It would be great if Atera's AI could transcript that message as an Internal Note. We sometimes use third-party transcription tools such as TurboScribe.ai to do the transcription and paste it in. It would be a great improvement if Atera's AI could do that automatically.

    1 vote

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  7. We would like to see a customer read status updates for when a customer opens the email containing a ticket response sent out of atera as a ticket update. This could be accomplished with read receipts or even better as a pixel tracking just like email marketing companies use to show statistics.

    1 vote

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  8. For recurring scheduled tickets, it would be nice to have the ability to insert variables into the title.

    i.e. For a monthly on-site ticket we'd like it to automatically use the month and the year in the title "Monthly On-Site January, 2025" by using a variable such as "Monthly On-Site {Month}, {YEAR}" (obviously I made up the variable name/format, this is just an example of how I'd imagine it will work).

    Other helpful variables might be:
    Week Number
    Current Date
    Current Time
    Current Date +/- #Days
    Current Time +/- #Hours:minutes.seconds
    Scheduled ticket recurrence count (i.e. Tech Review #22 would be…

    1 vote

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  9. Ability to allow you under email settings to add a Reporting SMTP server and, as a example invoicing SMTP server so we can whitelable our reports as we cannot even use in the public / goverment sector due to reports still mis aligned and the server its sending from, would be nice to add your own sending server

    1 vote

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    0 comments  ·  Reports  ·  Admin →
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  10. Fixing the advanced reports to fit onto a PDF or letting you drag what you build so it will fit, it looks great when building it, but you can't send it to a client as half of the information does not fit or does not look anything like it when building. Reporting is a customer's way of looking at what is in the IT environment, and currently we can't use the reporting for any clients; we can't even export it to HTML or MHTML.

    1 vote

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  11. The ability for the network discovery tool to be added on a device, to the audit of a potential new company (Computers, printers, etc) and then the ability to do a security assessment of the current network, even if it's a basic security assessment, and then get it on a report that is actually working even on current clients as well

    1 vote

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  12. An ability to create a calendar invite and send the invite from the synced calendar to a client as an example of of when to remotely support, call back or be onsite as an example, so they wont forget (meeting Invite)

    1 vote

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  13. It would be great to have the ability to add a logfile to "monitored" devices.
    In that case you could any change (p.e. userrights, diskspace, firmware update, ... ...).
    Just to have a complete overview of the changes that were made during the time on any device.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  14. Could we create a multiple ticket forms.

    I would wish to create multiple ticket forms. Like 8 for SR's and serprate on for Indecents.

    1 vote

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  15. Notifications are too long to effectively read on mobile devices. Please adjust or allow user to adjust/customize notifications. One thought is create a nickname or abbreviation or acronym for customer name and allow user option to select this nickname (if available) to display on notifications. Example, AE as nickname for Applications Etc. Next the title of notifications start too long. “New warning alert” or “new critical alert” this could be shortened to “(W) Alert for Applications Etc.” or “(C) Alert for AE”. Also with notifications when selecting a notification it would take you to that notification in the app. Currently…

    1 vote

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  16. Is there a roadmap for AIOPs ?

    1 vote

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  17. Is it possible to attach a contact to a client by using a phone #? We have a lot of clients that have multiple contacts at a club but only one email address.

    1 vote

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  18. Hi,
    Please consider changing:
    in Hebrew, instead of שמור change to שלח
    Instead of כותרת change to נושא

    1 vote

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  19. Please add a button for the Chat in the device page (like the wake button). It takes a long way to get to it from the manage menu on the device page.

    1 vote

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  20. If I open a ticket on behalf of a user, the public comments entered on the initial ticket form will show as being posted by the user rather than the technician who opened the ticket.

    1 vote

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