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5042 results found

  1. When creating a ticket manually, no agent can be assigned

    This would be relevant for back-office ticket creating -> Technicians

    1 vote

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  2. Weekday & Time

    Server restart only at weekend ..

    1 vote

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  3. When using using tools like wufoo or jotform the email incoming is from no-reply@jotform.com (sender email). That creates the tickets and assigns the ticket to the user no-reply@jotform.com. Jotform/wufoo have the capability to use an email collected in their form to add as the "reply-to email". I use this currently with zendesk from both wufoo/jotform so the tickets are assigned to the correct requestor.

    Please add that as an option for inbound email tickets or the ability to run a ticket automation to update the requester based on this attribute.

    1 vote

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  4. Make a device retired with manual button

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  5. I have a question. Some of our users have noticed that when we close a ticket, it creates another email. Is it possible that when we close the ticket, it keeps the original email from the first creation?"

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  6. could we implement something where if a device was offline for 60 days for example it would automatically retire the device?

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  7. We have to install software remotely on new devices, we cannot install these without elevated or admin access on Mac's. Can you add this to the software installation section? We have the option to create software bundles but when we run the bundle, it wont install applications that require admin/elevated permissions.

    1 vote

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  8. We face issues with the current patch management options. We try to schedule our patches at night to avoid impacting users, but this doesn't work for many laptops that are powered off in people's bags. The new automation queuing feature helps with this quite a bit, but takes too long to apply updates in many cases. Users will begin working and then an hour later the machine will suddenly reboot on them. We would like the option to force the machines to reboot at night, but to allow users to defer a reboot if it arrives during business hours.

    1 vote

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  9. It would be great if we could, when running a script like Powershell, input specific parameters that are requested within the script. Or, if the script calls a User Input like a Read-Host, Atera could pick that up and prompt a response on the website.

    1 vote

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  10. We have setup a custom role in our environment and would like to have that role only have access to a specific form template.

    1 vote

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  11. Integration for Invoicing for Sage 200

    1 vote

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  12. if you work with sub-support (providers, ...) and you want to documentat an eamail in the ticket (send it from your mail-account to the ticket-number) the customer is getting this email from the ticketsystem forwardet... (public answer)....

    this is very bad ... and should be possible to turn off

    1 vote

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  13. Hi
    We are interested in the option for the service call manager to be able to see which technician is currently working on which call.
    Is there such a thing?

    1 vote

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  14. On the mobile app be able to select all or multiple alerts to resolve. Having to do this one alert at a time sucks.

    1 vote

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  15. Services /Providers page where we can manage contact, account, contract/client for our services, support, etc.
    We as an IT Dept , manage ISP,backup ISP, VOIP, Harwardare or lease devices, paid platforms or software that we need to manage , pay monthly or yearly, know wich kind of agreement or package we have and if wee need support gather all that info to contact them like account number, provider, support phone or agent phone, address, webpage, whatsaap, agent email or support email etc that we can manage in atera for quick response.

    1 vote

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  16. 1 vote

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  17. 1 vote

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  18. [+] Group ( by Customer )
    - Device 01
    - Device 02
    - Device 03

    1 vote

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  19. Hi. I have an idea. We may know how to bulk assign contacts to Agent so that it makes efficient time. Atera could create bulk assigm contacts feature. Thanks

    1 vote

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  20. It would be really helpful for unmonitored workstation alerts to provide some relevant information such as an IP address, MAC address, or name. The current alerts give no useable information for identifying the device.

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    0 comments  ·  Alerts  ·  Admin →
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