5021 results found
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Mass Ticket Responses
The ability to select multiple tickets at once and submit a single response for all of them. Typically we have to copy/paste the same generic message when onboard or offboard tickets come in, saying they will be finished by a certain time. With this, we'd be able to type out a single message and be done with it until we are able to work on the ticket.
1 vote -
Bulk On-Demand Software Inventory update
The platform is missing the option to update software inventory manually in bulk.
Currently it is possible to update the software inventory manually per device by clicking on Manage > Software Inventory but this is not feisable if one needs to quickly update the software inventory list on many devices.
For example after attempting to remove an application or list of applications from all devices and checking the results.
An alternative would be have a shortcut to the next agent in the Devices list on the Agent console so that one does not need to go back to the Devices…1 vote -
Return the Ability to Type and Search for Product in New Ticket UI
This is regarding the New Ticket UI.
In the previous 'classic ticket page' we could select the dropdown for product family and then type the product which would get selected/filtered.
The new ticket UI has removed this feature, it's very frustrating when crucial time saving features like this are removed from the new UI.
1 vote -
ability to search type and search for product families like in the old ticket UI
This is regarding the New Ticket UI.
In the previous 'classic ticket page' we could select the dropdown for product family and then type the product which would get selected/filtered.
The new ticket UI has removed this feature, it's very frustrating when crucial time saving features like this are removed from the new UI.
1 vote -
actualisation des informations de l'appareil
bonjour,
un bouton pour forcer l'actualisation des informations présentes sur la page de l'appareil.
1 vote -
ZDS
option to schedule an open ticket instead of creating a new one
1 vote -
Assign SNMP template to device (etc.), also update when change template
Now.
You find you template.
Create an Device, then import SMNP Template.
When you change the template, it is not imported automatically.
You have to Delete all SNMP OID's (otherwhise dubble import)
Import the script again,This is an hassle if you want to make the change for all devices that use that SNMP Template.
Better:
Just make it work like with an Threshold Profile.1 vote -
Tickets for device on the device page
Have a pane to show all the tickets of the device on the device page. That way everything is there, links to remote access, device metrics, activity log (and all the tickets associated with the device).
1 vote -
Shutdown and Power On Info
Some updates are affecting device performance. It would be better if we have an idea when did the user last shutdown and power on the device for us supports to advise them that the device needs a restart to avoid poor device performance
1 vote -
Ability for technicians to respond by email to ticket contact
Request the ability to correspond with customer tickets via email only. Replies from the contact can be delivered to the technicians, but when non-contacts like technicians reply by email to the ticketing system, while the notes update on the ticket, the contact is not notified and there is no automation rule condition for 'ticket notes updated' or 'ticket reply by technician'.
Or the native ability for this by a setting to notify contact (and CCd recipients) when ticket replies occur by email.
Currently only public notes posted from within the web portal/app deliver to the contact.
This is very important…
1 vote -
Validation de tickets
Il faudrait pouvoir ajouter un statut de ticket "A valider" ce qui permettrait aux techniciens de soumettre à leur responsable le ticket avant de le résoudre.
1 vote -
Merging multiple tickets from the same customer
We have a firewall alert when a customer goes to the backup connection, if the circuit bounces, we may get 15-20 tickets. A mass merge feature to merge all related tickets would be very helpful.
1 vote -
Zyxel intégration
Intégration du status des équipements compatible nebula (switch, firewall, point d’accès)
1 vote -
3rd Party Software Updates
First of all, It would be nice to have either detailed documentation on how to setup and use IT Automation and Patch Management. I have not been able to find anything that goes into fine grain detail on how to setup IT Automation and Patch Management. I have kind of had to experiment. Not a good way to learn or use a product.
Second, More needs to be done to help with updating 3rd party software, e.g. Google Chrome. I know how to create a bundle to push Software Bundles out to new devices, but I need a way to…
1 vote -
Favoris
Bonjour
Serait t'il possible d'avoir des Favoris par rapport a Techniciens d'Atera et non par rapport au compte?1 vote -
cisco
Would be nice if you did a VERY generic monitoring of networking and WAP's.
just to see utilization and up down alerts.would help understand where major slowness issues could be.
1 vote -
Agent translation in Italian
It would be nice to have Atera Agent text in other languages (in my case Italian). Curently it's unusable for most of my customers (they don't know english).
I can help with translation if needed.
1 vote -
Deploy webroot from mobile app
I would like the ability to deploy webroot to an endpoint from my mobile app
1 vote -
QOL improvements to search results
when I search for devices? I get 3 or 15 devices.
can we just display more info? like local IP address? - maybe make it configurable as a default?
I might also want to see a custom field contents so that we dont need to click through
1 vote -
Improved search for customers
Something that would be useful to me is an improved search function. For me it would help a lot if I could search for customers using business ID number or the custom number field I have added for our customers. Actually being able to search for anything more than customer name would be awesome.
1 vote
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