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  1. Have a pane to show all the tickets of the device on the device page. That way everything is there, links to remote access, device metrics, activity log (and all the tickets associated with the device).

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  2. Some updates are affecting device performance. It would be better if we have an idea when did the user last shutdown and power on the device for us supports to advise them that the device needs a restart to avoid poor device performance

    1 vote

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    1 comment  ·  Dashboard  ·  Admin →
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  3. Request the ability to correspond with customer tickets via email only. Replies from the contact can be delivered to the technicians, but when non-contacts like technicians reply by email to the ticketing system, while the notes update on the ticket, the contact is not notified and there is no automation rule condition for 'ticket notes updated' or 'ticket reply by technician'.

    Or the native ability for this by a setting to notify contact (and CCd recipients) when ticket replies occur by email.

    Currently only public notes posted from within the web portal/app deliver to the contact.

    This is very important…

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  4. Il faudrait pouvoir ajouter un statut de ticket "A valider" ce qui permettrait aux techniciens de soumettre à leur responsable le ticket avant de le résoudre.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  5. We have a firewall alert when a customer goes to the backup connection, if the circuit bounces, we may get 15-20 tickets. A mass merge feature to merge all related tickets would be very helpful.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  6. Intégration du status des équipements compatible nebula (switch, firewall, point d’accès)

    1 vote

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  7. First of all, It would be nice to have either detailed documentation on how to setup and use IT Automation and Patch Management. I have not been able to find anything that goes into fine grain detail on how to setup IT Automation and Patch Management. I have kind of had to experiment. Not a good way to learn or use a product.

    Second, More needs to be done to help with updating 3rd party software, e.g. Google Chrome. I know how to create a bundle to push Software Bundles out to new devices, but I need a way to…

    1 vote

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  8. Bonjour
    Serait t'il possible d'avoir des Favoris par rapport a Techniciens d'Atera et non par rapport au compte?

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  9. Would be nice if you did a VERY generic monitoring of networking and WAP's.
    just to see utilization and up down alerts.

    would help understand where major slowness issues could be.

    1 vote

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  10. It would be nice to have Atera Agent text in other languages (in my case Italian). Curently it's unusable for most of my customers (they don't know english).

    I can help with translation if needed.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  11. I would like the ability to deploy webroot to an endpoint from my mobile app

    1 vote

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    0 comments  ·  Webroot  ·  Admin →
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  12. when I search for devices? I get 3 or 15 devices.

    can we just display more info? like local IP address? - maybe make it configurable as a default?

    I might also want to see a custom field contents so that we dont need to click through

    1 vote

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  13. Something that would be useful to me is an improved search function. For me it would help a lot if I could search for customers using business ID number or the custom number field I have added for our customers. Actually being able to search for anything more than customer name would be awesome.

    1 vote

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  14. It would be nice to have a change control workflow that would go to the client to capture approvals and have full documentation within ticket flows.

    It would require submission of a ticket on either the technician or client side and then would push to the client owner of a system for the approval. Once the approval is made it would be up to the technician to perform the change at the designated time.

    Fields of the ticket would be time of the change, implementation plan, and roll back plan

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  15. The Agent Name already grabs the Device Name of the PC automatically unless you manually edit the Agent Name once. Once you do that, it will never revert to the Device Name. Please allow Atera to have the Agent Name pulled from the PC Device Name again after the Agent Name has been edited. The workaround is to uninstall/reinstall Atera but that is not practical.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  16. In the Get Alerts API, some sort of Contact information should be shown so there is a way to notify the final users about the alert. If at least the Contact/User ID is shown then we can retrieve the contact information needed from the Get Contact by ID API.

    I've reported this to the chat support and they told me so far there is no possible connection to match the data. It would be great to add this as this will help to make more use of the alerts, otherwise its some manual work to go and look for the…

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  17. Integrate with QuickBooks Desktop & Enterprise for posting invoices

    1 vote

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    1 comment  ·  Billing  ·  Admin →
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  18. add general ledger information for importing invoices into accounting systems

    1 vote

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    1 comment  ·  Billing  ·  Admin →
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  19. That new ticketing UI is atrocious, vulgar and nasty.
    Not only is it a visually unappealing eye sore that leads to actual eye strain, it is full of bugs and far harder to work with then the current 'classic' UI.

    1 vote

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  20. OS Patch Approval settings should be at the same level of granularity as OS Patch Management, i.e., provide the ability to set postponement for Security Updates, Definition Updates, Update Rollups, etc. independently rather than just at the Critical vs Noncritical levels.

    1 vote

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