4819 results found
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upgrade windows 11 to the last build Progress bar on the atera console and on the user side
Hello, i need to know when i start an upgrade for a win 11 station build from 24h2 to 25h2 a progress bar in Atera and user side , may be this future need to be expand because upgrade windows has few things that need to be check before like saving user data, i try on my end and the report i get is first failed and after 5 min it will say 100 complete but it will not upgrade , i will also like to chose to a build to upgrade to if possible, if it's possible to add…
1 vote -
Integration and Partnership with Afi.ai
Atera should explore a partnership and integration with Afi.ai to deliver advanced data protection and cyber resilience capabilities directly within its platform. Afi.ai is a leading solution for automated backup, ransomware protection, and rapid recovery for Microsoft 365 and Google Workspace environments. By integrating Afi.ai’s AI-driven backup and security features with Atera’s RMM and PSA tools, MSPs and IT teams could offer clients a unified experience for endpoint management and cloud data protection. This collaboration would significantly reduce operational complexity, strengthen business continuity, and provide a competitive edge by combining proactive IT management with intelligent backup and recovery—all in one…
1 vote -
Assigned Group Feature Needed
Hi, I need a way to group tickets by assigned category, such as Security, Networking, Printers and Scanners, Hardware, Software, etc. This would allow for better analysis of the data. Is it possible to add this feature? Thank you!
1 vote -
ActivityWatcher
Like ActivTrak but open source so Atera could build something like this into the Agent and enable it for a fee.
1 vote -
ScreenConnect Customer Session Group Integration
It would be extremely helpful if Atera implemented syncing of customer devices to ScreenConnect session groups, so that groups were automatically created for new customers/devices that have ScreenConnect installed. Other platforms like SuperOps or HaloPSA allow specifying a "Session Group Name" in the ScreenConnect instance properties to sync to a specified group. This prevents having to search for an individual device/domain and instead allows all devices to be visible simply from the customer's session group.
1 vote -
expose CC in API
Currently the API only exposes main contact per ticket and comment. it would be useful to see or use the cc field in tickets via the API.
1 vote -
Get MSI/PKG download link via API
Many other services that require an agent to be installed give you the ability to get the download URL via API. It would be great for automating onboarding, with the ability to get the download link for the MSI or PKG/DMG. Thanks!
1 vote -
Include Device Identifier in OTP Approval Emails
I’d like to request an enhancement to the OTP approval workflow for agent installation.
Currently, when a user attempts to install the Atera agent and is prompted for an OTP (which happens often because we have several clients in foreign countries with spotty internet), an email with the OTP code is sent to all agents. However, the email does not include any information identifying which device or user triggered the request.
In onboarding scenarios (for example, setting up 25 new users), multiple OTP prompts can occur at once, resulting in several emails with different OTP codes and no way to…
1 vote -
There needs to be a way to delete the connection used for syncing customer contacts.
I moved a client to a new tenant. the old connection information is no longer valid but there is no way to remove it. the result is an error when trying to sync the customers
1 vote -
share and move reports
Better process to Share/Move Atera Reports - Can we PLEASE come up with a simple and logical way to Share and Move reports in Atera? I have to reach out to Atera tech support to help with this and even support has to look it up and figure it out. It is ridiculous that there is no easy way to just Share and Move reports between personal folders/groups and shared folders/groups. And it's even more frustrating that Atera doesn't seem to really care about it. Support technicians have to look it up to actually find the way to do it…
1 voteHi,
We wanted to let you know that your idea is currently under review by our Product Marketing team.
We appreciate your patience during this process and will be happy to assist more.
Best regards,
The Atera Team
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1 vote
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Use a Monitoring Device to SSH/CLI
With monitored device setup you should be able to add the option to SSH/CLI into the device monitored. So the AteraAgent (that doing the monitoring) handles the connection to the device to ssh. For example port 80/443 unreachable but device locally is reachable. Can use the monitored device quick to get into troubleshoot.
1 vote -
Solicitud de cambio de traducción de "Novedad" por "Nuevo" en la pantalla principal de Tickets
Quisiera solicitar que el término "Novedad", que aparece como menú desplegable en la pantalla principal de Tickets (adjunto captura), sea reemplazado por "Nuevo" para mejorar la comprensión de los usuarios en español. El término "Nuevo" es más intuitivo y se ajusta mejor al contexto de creación de tickets.
Adjunto imagen para referencia. ¡Gracias por considerar esta mejora!
1 vote -
file transfer threshold status on the admin dashboard
Add a file transfer threshold status indicator on the dashboard so admins can see if they are getting close to their allowed file transfer monthly limit.
1 vote -
Partner and intergrade with OneLogin.
It would allow easier integration for our SSO portal.
1 vote -
Automation
I’d like the ability to use adding a contact to a customer to send an email based on a template with a link to install the Atera agent
1 vote -
Roboto font missing Central European (latin-ext) characters
The Atera web UI uses the Roboto font, but only includes the latin subset. As a result, characters such as č, š, ž, ć, đ (used in Slovenian, Croatian, Bosnian, and Serbian languages) are rendered with a fallback font, creating an inconsistent appearance.
Suggested fix:
Update the Roboto font import to include &subset=latin-ext — e.g.<link href="https://fonts.googleapis.com/css2?family=Roboto:wght@400;500;700&display=swap&subset=latin-ext" rel="stylesheet">
This adds full Central European character support with no breaking changes or visual differences for existing users.
1 vote -
Update the guide to match the video. /qn https://support.atera.com/hc/en-us/articles/10497923716380-Install-the-Atera-Agent-using-Intune
https://support.atera.com/hc/en-us/articles/10497923716380-Install-the-Atera-Agent-using-Intune
Says it silent installs but you need to update the guide to include the crucial info that when adding the app you need to add the /qn to the argument section of the add app page or else it user prompts for install.
1 voteHi,
We wanted to let you know that your idea is currently under review.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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"ticket type"
The ability to add Ticket Type as a column in the initial tickets view screen.
1 vote -
Please put an option to do RANDOMN bandwidth speedtest to monitor bandwidth
Please put an option to do RANDOMN bandwidth speedtest to monitor bandwidth
1 vote
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