4988 results found
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Launch remote Performance Monitor for real-time evaluation of device performance
When devices throw alerts (i.e. CPU, Memory, Disk I/O, Network Utilization) have the ability to launch a remote Perfmon.exe (or equivalent) session to be able to diagnose issues with a real time view of performance metrics. This might require a custom interface to make it cross platform, but for Windows to Windows, it could be as simple as invoking perfmon.exe for the desired target device.
2 votes -
Better filtering within billing
Ability to filter through customers/contracts with billing section of Atera.
2 votes -
Add tags to Customers
Ability to add tags to customers and then filter then within the billing side of Atera.
2 votes -
Custom Contract Types
The ability to add custom contract types for different reoccurring billing that needs to be generated when creating batch invoicing.
2 votes -
Filter in Ticket Queue To Not Be Limited To Max 10 Customers
Filters on the ticket queue to filter more than just 10 customers, as this is the limit right now.
2 votes -
Optimization of Atera app on Safari
Optimization in safari would be something we would like a bit more of. For example, ticket list, there is a bit of a scrolling issue especially with the new UI.
2 votes -
Database snapshots and Geo-redundant database to be available on lower tier plans
Database snapshots and Geo-redundant database to be available for lower tier plans as well, not just Power.
2 votes -
Ticket Standard Response
The default response in a ticket is sent with the sender of the company and not with the sender of the e-mail settings.
You should have the possibility to create these mails as a template yourself.
2 votes -
Check Agent enrollment status
I have issues with 3 out of 10 units having issues with enrollment requiring a registry wipe and service restart on those devices.
I'd like to automate this by being able to either check the ATERA directly or by caching this on my own hosted service as a proxy.
Unfortunately, the AgentId found on the device is hashed and therefore I cannot test it against the Agent API to check if it has indeed reported in.
2 votes -
Add a additional arguments to SNMP monitored UIDs
Allow multiple arguments to a monitored UID.
An example being currently I can monitor a CPU core and have it alert me when it goes above 80% but every time it briefly goes above 80% it alerts us.
Instead I want to be able to tell it to alert me if the CPU core goes above 80% only if it has stayed above 80% for over 5 minutes.
2 votes -
Top area should show top 5 Customers and Top 10 Devices the Tech often works on for easy access to the clients that we often work on.
Top area should show top 5 Customers and Top 10 Devices the Tech often works on for easy access to the clients that we often work on.
2 votes -
Monitoring agent
It would be very usefull, when creating a new snmp, once i've selected the customer name the monitoring agent listbox is filtered on that selected customer so that choosing the monitoring agent is simple and fast without having to browse thru all the customers to find the wanted monitoring agent. Thanks.
2 votes -
Schedule and email COMPLIANCE reports that are available via export-
Scheduled & send of reports used for compliance for individual clients. Now I have to go in, query out the client and all the fields then EXPORT the report. I would like to have this sent monthly to the compliance reporting inbox.
2 votes -
disable warning sound but not critical sound
It would be great if we could:
-disable the Warning sound without disabling the Critical sound
-choose our own wav files for the sounds2 votes -
allow to set a delay on custom Service Thresholds
we are monitoring if a specific service is runing , and using the selfhealing feature to restart the service if the service is not runing.
in the case of i.e. updating the Service this can/will cause issues as Atera is trying to start the service (while UPdated)
so it would be nice if we can set a delay (simular to i.e. if the processor is to hot) of x min, where this Selfhealing would not jump in.
2 votes -
Obtain SP 800-171 Compliance
Virtually all companies that deal with the US government are required to obtain SP 800-171 compliance and must ensure that any Controlled Unclassified Information (CUI) stored on 3rd party platforms are also SP 800-171 compliant. Gaining this would allow a lot of companies that deal with government/military to use your RMM tools.
2 votes -
Changing Customers on Tickets and keeping the same Contact
Hello,
We will be using Atera as an internal helpdesk. All of our Customers are the locations that we manage. Currently Atera only allows you to enter a ticket for a Customer and the Contact that is within that Customer.
We need the ability to switch the Customer on the ticket and keep the same contact as our staff work across multiple portfolios. This will allow us to bill our time to each Customer accordingly and maintain the correct contact.
Anything that Atera can do to make this possible will be greatly appreciated.
2 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Decouple Atera + Splashtop hard requirement on DNS availability
If DNS fails, so does the Atera agent + Splashtop. If a customer has a DNS issue it is not possible to connect and resolve for them.
Atera Agent and Splashtop should do DNS queries, however if the DNS queries are unsuccessful they should fall back to either a list of hardcoded IPs or maintain a list of previously known working IP addresses. There is not really any reason for the Atera agent to get cooked if it can't do DNS resolution.
2 votes -
Separate email alerts so that we get an individual email for each problem
As the title says, just have an individual email alert for all issues rather than having 2 or 3 in one email as sometimes these can get missed!
2 votes -
metrics dynamic x-axis descriptions
i discovered that you can "zoom into the metrics" by clicking into the graph and pull - which is awesome! BUT the x-axis does only show hour lines never the less how deep i zoom.
so it would be really usefull that depeding on the zoom status (ex. you only see 2 hours) then there should be more lines to see like quarters. and after seeing only 1 hour in sum every 5 or 10 minute a line and so on...
i hope you know what i mean?2 votes
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