4690 results found
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Logfile
It would be great to have the ability to add a logfile to "monitored" devices.
In that case you could any change (p.e. userrights, diskspace, firmware update, ... ...).
Just to have a complete overview of the changes that were made during the time on any device.1 vote -
Abbreviate mobile notification titles
Notifications are too long to effectively read on mobile devices. Please adjust or allow user to adjust/customize notifications. One thought is create a nickname or abbreviation or acronym for customer name and allow user option to select this nickname (if available) to display on notifications. Example, AE as nickname for Applications Etc. Next the title of notifications start too long. “New warning alert” or “new critical alert” this could be shortened to “(W) Alert for Applications Etc.” or “(C) Alert for AE”. Also with notifications when selecting a notification it would take you to that notification in the app. Currently…
1 vote -
Aiops
Is there a roadmap for AIOPs ?
1 vote -
Attaching contacts to customers.
Is it possible to attach a contact to a client by using a phone #? We have a lot of clients that have multiple contacts at a club but only one email address.
1 vote -
Change of definition in hebrew
Hi,
Please consider changing:
in Hebrew, instead of שמור change to שלח
Instead of כותרת change to נושא1 vote -
Chat
Please add a button for the Chat in the device page (like the wake button). It takes a long way to get to it from the manage menu on the device page.
1 vote -
opening a ticket on a user's behalf shows technician's comment as the users
If I open a ticket on behalf of a user, the public comments entered on the initial ticket form will show as being posted by the user rather than the technician who opened the ticket.
1 vote -
Internal Tickets
Internal Only tickets - Is there a way to create an internal ticket for a customer and not have it show on the Customer Portal?
We need to create tickets for internal tasks and or quotes we need to do and do not want the client to see these tasks. We still want to align the tasks/quote with the client and user.
We would like them NOT to email any info to the client about these internal-only tickets.
We did a workaround with Ticket Status (Quote, Quote Closed), but it would be nice to have it native in Atera.
We…
1 vote -
Contract permission
Currently, only Fully Admin accounts can update, edit, or delete Contracts.
However, I have an Admin account, and I would like it to have the permission to manage Contracts as well which it could help me to maintain all the contracts in the system.1 vote -
Can we get a feature to send out an SMS for P1 / P2 tickets
Can we get a feature to send out an SMS for P1 / P2 tickets
1 vote -
Hebrew wrong translation for Impact dropdown
In Impact (השפעה עסקית) in Hebrew it says
נמוכהbut:
בינוני
גבוה
קריטי
(should be בינונית + גבוהה+ קריטית)1 vote -
Ticket automation condition for self\signed in technician.
The purpose of this condition is to allow an automation that can alert another technician that a ticket has been assigned to them but not if you are becoming the assigned tech. Currently there isn't a condition of "Self" that would stop the automation from running when assigning a ticket to yourself. (Example: A tech is out on PTO or needs to assign a ticket to a different tech. They make the assignment change and the rule emails the newly assigned tech.) That works just fine but without the Self condition, when I assign a ticket to myself during standard…
1 vote -
Disable Scripts
Atera should the ability to disable scripts. This way you can enable or disable a script without having to modify the IT Automation and adding/deleting a script.
1 vote -
Attach an Agent to manual ticket
When creating a ticket manually, no agent can be assigned
This would be relevant for back-office ticket creating -> Technicians
1 vote -
Configuration Policies : Restart outside of active hours
Weekday & Time
Server restart only at weekend ..
1 vote -
Assign requestor based on reply-to email not sender
When using using tools like wufoo or jotform the email incoming is from no-reply@jotform.com (sender email). That creates the tickets and assigns the ticket to the user no-reply@jotform.com. Jotform/wufoo have the capability to use an email collected in their form to add as the "reply-to email". I use this currently with zendesk from both wufoo/jotform so the tickets are assigned to the correct requestor.
Please add that as an option for inbound email tickets or the ability to run a ticket automation to update the requester based on this attribute.
1 vote -
Closing Ticket
I have a question. Some of our users have noticed that when we close a ticket, it creates another email. Is it possible that when we close the ticket, it keeps the original email from the first creation?"
1 vote -
which technician is currently working on which call
Hi
We are interested in the option for the service call manager to be able to see which technician is currently working on which call.
Is there such a thing?1 vote -
Atera mobile app remove alerta
On the mobile app be able to select all or multiple alerts to resolve. Having to do this one alert at a time sucks.
1 vote -
contract
Services /Providers page where we can manage contact, account, contract/client for our services, support, etc.
We as an IT Dept , manage ISP,backup ISP, VOIP, Harwardare or lease devices, paid platforms or software that we need to manage , pay monthly or yearly, know wich kind of agreement or package we have and if wee need support gather all that info to contact them like account number, provider, support phone or agent phone, address, webpage, whatsaap, agent email or support email etc that we can manage in atera for quick response.1 vote
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