5050 results found
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Hide (or minimize) Customer-details pane
Left side menu have minimize button, so we can choose icons or descriptions (Dashboard, Tickets Customers, etc), which is good.
Could be nice to have something similar for customer administrative details when customers is chosen.
That way we could have cleaner "desktop" with more details for devices, alerts etc. for that customer. Could be even more usefull for IT-depts. that have only one customer.2 votes -
Möglichkeit nach Seriennummer zu suchen
Ich möchte gerne nach Möglichkeit die Geräte nach Seriennummer zu suchen. Ich habe hierzu keine Möglichkeit gefunden.
Die sollte über alle Kunden möglich sein. Ich erhalte vom Hersteller, dass ein Geräte die Wartung verliert. Kann aber nicht sagen, wo dieses Geräte eingesetzt wird. Hier wäre die Suche sinnvoll2 votes -
Specific device alerts
Would be nice if you could select the devices that you want alerts from instead of all the devices, like if you have servers and desktops mixed and you only want alerts from the servers to select only them to send out alerts for going offline etc.
2 votes -
Auto-filled invoices
Auto-populate invoices with all time entries for the given customer during the past month or specific date range.
2 votes -
Send notification to Customer Main Contact when a Ticket change status
It could be very usefull the possibility to send notification not only to the contact of the ticket, but also to the main contact of the customer.
For example, to send a notification also to Main Customer Contact when a ticket is closed.
And anyway, the possibility to have "Main Contact" as option, in the destitation dropdown.
2 votes -
face recognition
optional setting to deactivate Atera asking for face recognition and use 2fa TOTP code by default
2 votes -
Calendar Integration details
Would it be possible to include the company name when planning a agenda item with the calendar integration option?
2 votes -
Automate remote support bookings
Scheduling remote support windows wastes time. Eliminate the scheduling ping pong for your team by automating the scheduling process.
The ability to send a customer a Microsoft bookings link so they can book an appointment for remote support similar to timezest.com
2 votes -
Creating a custom feature to set time round in ticket, so we could set to 5 or 10 or 20 minutes instead of quarter or half or full hour
Creating a custom feature to set time round in ticket, so we could set to 5 or 10 or 20 minutes instead of quarter or half or full hour
2 votes -
Custom Fonts
For marketing, I use Lato as the font and attempt to use that font everywhere I can to synchronize my correspondence.
It would be very beneficial as a means of adding branding-specific information to my account.
Atera already has custom branding options available under the white label settings. If Atera could expand that to include font and perhaps ticket style that would deliver a consistent feel to the client. I would also like the ability to make the font settings default and possibly the only option in tickets so that the font is always consistent.
2 votes -
Atera Calendar with CalDav Support
What about an internal Atera Calendar with CalDav support?
We can then use CALDAV to sync our Atera calendar with our phones or other calendar applications that are sync with CALDAV capable calendars.
2 votes -
Indication of if a connection to a device is ongoing
If another tech is already connected to an agent, it would be great if it displayed who is accessing that agent in real-time
2 votes -
profile
When searching for outdated software from Reports > Software Inventory, please enable the following improvements:
allow use of a NOT (!=) crietria in the version.
allow assigning a Profile to selected results
2 votes -
Mailbox Check
We have many applications that send status e-mails (backup application primarily) to our inbox.
It would be useful to have the possibility to scan the mailbox to search for keywords (error, failed, etc) and automatically open a ticket. Thank you.2 votes -
See if any new unread replies on the dashboard
On the dashboard currently there is no way to see if you have had a reply without going into the tickets tab, need ability to see if there have been any UNREAD replies. Could go between OPen and Pending, needs to be unread replies.
2 votes -
extend the no reply ping period
It would be great to be able to extend the no reply ping period. I have some devices that do a reboot every week, this reboot should take longer than the default in Atera between 2 ping checks. it suddenly generates false alarms, and it is therefore time-consuming!
2 votes -
Bring back the letters on the top when choosing Client
I would like to see the letter filter brought back in to the Customer page. There is heaps of white space and sometimes it is MUCH quicker to filter by letter than to grab the keyboard and start typing (or scrolling)
2 votes -
Create a new KB article, sort the existing sections list alphabetically
What mad man decided that the drop-down box "Display in Section" when creating a new KB article, would be in such a dyslexic order? Would it be too much to request it be alphabetical?
2 votes -
Turn on/off remote connection permission requirement
Have permission request for remote connection based on technicians and not based on devices. Some technicians would require to ask for permission when remoting into the customer's computer.
2 votes -
Assign a ticket to a technician according to its creation time and time zone working
Helpdesk teams often have more than one technician working in different time zone/time slots.
It would be great to configure ticket assignment to the right technician working in the same time zone/time slot that the raised ticket.
2 votes
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