5046 results found
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Assign a ticket to a technician according to its creation time and time zone working
Helpdesk teams often have more than one technician working in different time zone/time slots.
It would be great to configure ticket assignment to the right technician working in the same time zone/time slot that the raised ticket.
2 votes -
Site admin
I'd like to enable a second user (Site Admin) for 1 site to use spashtop to help provide desktop support for that site only?
2 votes -
Remove or allow removal of SNMP default values
Currently SNMP devices have a number of default monitors that are no9t shown on the interface.
These need to be removed, or have the option of not using them.
The ability to granularly add OIDs negates the need for them. I understand that some people may desire the defaults, so how about the option to not use them.I just went through the operation of creating MANY SNMP devices and templates, only to find that even on the devices I intentionally did NOT add monitored OIDs (Informational only) only to find that ALL of the devices need to be re-added…
2 votes -
Need Report for Hourly Contracts.
Not being able to pull any report about customers Profitability on Hourly Contract ( 100% of our customers are on hourly contract) is why we are looking elsewhere . This is an extreme week part of your application. MSP in general bill by the hour or block hour. NEVER retainer. To not have this is why we are looking to move on. How did this even get to market without this feature? Not being able to pull up how much revenue is generated by a customer or a customer /technician over 'X' period is very poor design choice by your…
2 votes -
Allow non-HTTP(S) URLs in ticket bodies.
Please allow non-HTTP(S) links in ticket bodies, so we can leverage other URIs (such as ms-settings:Sound or jamfselfservice:).
2 votes -
Add ability to filter on blank custom fields.
We have custom fields that in some cases are text or numbers.
With a checkbox or drop down, you can select checked or not checked, but with text and number fields, there is no way to select, for example, devices with nothing in the field.It also does not find null fields when filtering on a number field and choosing < (some number smaller than the minimum valid number).
We need to be able to determine if a given field has a value.
2 votes -
Refocus development efforts a bit to the basic things
Do not get me wrong. the new stuff in every iteration is exciting!
But... maybe forcus a bit on better integrations instead of looking at the next third party add on.
the dashboard gives no info on the add ons what so ever. Webroot/BD Antivirus infections, disabled AV, Acronis Backup success/fail, seems only aparent being in the dashboard. One stop shop to see the status of your customers!
Webroot auto install with stored site key, seeing status on agent level, last infections, scan results... easy to collect via webroot API it seems, or via the agent itself.
Add AV to…
2 votes -
WakeOnLan with scheduler
Hi
I want to update the PCs at night. But when they are off, its not possible.
I can send manual the wakeOnLan command ... would be great if I`m able to use for this also a scheduler .. so I send on 21:45 a wakeOnLan and on 22:00 that the PCs should install all upates and shutdown when finished.
2 votes -
Monitor Websites with Javascript
would like to be able to monitor websites without html content.
2 votes -
right remote management en licensing
Better and extended permissions settings. We would like to give a specific customer access to remote management only on their own systems. If we create a technician for this, he is allowed far too much and can see far too much within Atera. If you can set the permissions much better on menu items, hiden notes, scripting then we can use this as a service. Perhaps a separate license can be created for this, which gives a customer the right to take over his own systems only and nothing else in the system.
2 votes -
Time Management
When hitting connect for connecting to a clients machine, Atera will ask to open a ticket and start a billing timer.
2 votes -
CRM Functionality
Would love to see a CRM component for tracking opportunities and tasks
2 votes -
Custom Email Templates (Client Side) for Ticketing
Hi,
Customization of email templates to the client is critical. This option in Atera would be a wonderful addition.
2 votes -
Customize SMTP Settings and Email Testing
When altering Admin -> Email Settings -> Customize SMTP Settings, while the toastr will say "Settings saved" or similar, have it actually send an email to the account holder showing that it was successful. That will confirm a lot of things on our side too.
Also, when custom SMTP settings are specified, if something is apparently wrong there, inbound tickets will not actually get created even though the auto responder is broken. So not only do you not actually know that the SMTP settings are not working, you don't even get any sort of indication of a ticket getting created.…
2 votes -
Include/exclude device types in patch management
The ability to easily include/exclude servers/workstations in automation profiles. A simple check box maybe?
2 votes -
jens@jsconsult.dk
Network Discovery is active and doing arp-scans even if it's not enabled as a subscription. This triggers some network sensors as high risk traffic. It shoudl be possible to disable completely of not wanted.
And it should also be removed when uninstalling the agent.2 votes -
Device down alerting
We'd like to create a separate alerting option, and logic for "Device down" category. We'd like to specify a different e-mail address for that condition, as well as configure a reminder alert until the condition is resolved, or the alert is manually resolved.
2 votes -
Better Logs / Reports
Ich möchte mir Berichte für diverse Ereignisse erstellen lassen. Ähnlich der CPU/RAM Verläufe. Allerdings für Festplatten Auslastung (wie entwickelt sich die Belegung über die Zeit XY, Wann kommen große Datenmengen zusammen und wieviele?)
Außerdem möchte ich Logs generieren können, in denen ich z.b. für einen Zeitraum 05:00 Uhr Datum xy - 10:00 Uhr Datum zz anzeigt, wann genau ein Dienst ausgefallen ist, oder auch der Agent offline gegangen ist, um einen Zeitverlauf zu haben und festzustellen, ob es z.b. regelmäßige Ausfälle gibt.
Per Mail Alert ist das zu unübersichtlich, weil es einfach zu viele Mails von anderen Kunden und Geräten…2 votes -
Alphabetical order of customers when creating a new contact
Create a new contact -> Select Customer
This section is not ordered alphabetically2 votes -
Detailed task report for software installation/upgrade automation
When i get reports from a Automation Profile i get no details for software installation/updates.
Currently i just get the summary details (Number of profiles in report, tasks run, agents in report etc).
When i look under tasks i get nothing more than time of task, aswell as name of the profile.
It really should display detailed report for each endpoint, instead of just saying 0% under Task Success Rate in the summary when (presumably) not all endpoints failed the task.
2 votes
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