4713 results found
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Integration with connectsecure
Why not have an integration with connect secure for easier compliance integration into ticketing system and monitor.
1 vote -
EVO MFA
Integarte EVO Security as part of your available apps
1 vote -
taking treshold item name as alert title
alert titles are often irrritating
I create a treshold item for the device uptime and named it "no restart for about 60 days"
But the resulting alert is named "Geräteverfügbarkeit" what means device availability. That looks like the device is offlineI create a trtehold item with eventlog scan for events about source "BackupAssist" and named it "Backup Assist warning/error"
But the resulting alert ist named something like "Eventlog: Application | Ereignis-ID: 11707It would be much more clear, if the alert gets titled by the name of the triggering treshold item.
1 vote -
Alphabetized Tags
Nitpick but also QoL, been using the tags on my own tickets to tag them appropriately, and the filter works like a charm, but it would be nice if the tags were alphabetized when displayed in the filter section
1 vote -
Allow Python Scripts
It would be a great help if we could create and send Python scripts, instead of only cmd, ps1 and bash.
A use case would be working with SentinalOne's API (Or any API for that matter) in order to transfer ownership between accounts.
At times, we require the endpoint itself to communicate with the API, and this is done mainly with Python1 vote -
Save Analytical Report Filters
Looking to be able to save filters for a Software Inventory Analytical Report at the moment, but this could just as easily apply to a Hardware Report or other Analytical Report.
In my current need, I have a particular software that I want to get upgraded. I'm looking to filter my Analytical Report to the various older versions of the software. I can do this and run the report. I can then schedule the report to deliver a CSV to me periodically.
What I cannot do is save the Filter parameters as a Favorite so I can easily and quickly…1 vote -
Patch Search & Deploy - Uninstall KBs on multiple devices
Atera allows in "Patch Search & Deploy" to filter by a KB and generate the corresponding reort.
Once the report was generated it is possible to select multiple devices where the KB has not been installed and install that patch by clicking on the button "Install".
But it is not possible to do the opposite. I cannot select devices where the patch has been installed and then remove it.
I understand the concept behind it:
In the summary you see "All patches" by default. So it would be confusing to select devices that have and have not the patch installed…1 vote -
Users should not be able to create an agent installer for other customers
When a user is limited to a customer they should not have the option to create an installer for other customers.
1 vote -
Add save as to Access roles
When creating a role it would be helpful to have the ability to "save as" like there is under thresholds allowing to quickly copy a role for a new customer.
1 vote -
Assign Folder to Department
It would be very helpful to have the ability to assign a device folder to a department. That way when we browse to a department we have a list of all devices that are currently associated with it. I know that you can assign a device to a user to achieve a similar effect, but that doesn't cover a few use cases like some users having multiple devices, devices that are used by multiple users, or public devices that are not associated to any specific user.
1 vote -
Show knowledge base suggestion to end user or IT texh
Show most relevant knowledge base article related to ticket to end user AND IT technician
1 vote -
Automation profile | Delete computer
From the automation profile, it would be great to be able to delete a set of computers that were added one by one.
1 vote -
Exporting Alerts to CSV or Excel from the Alerts Section
Since alerts with an 'Information' severity level, as well as those that cannot be forwarded via email, are displayed in the Alerts section, they should be exportable in CSV or Excel format for further analysis and future reference and keeping records.
1 vote -
Helpdesk Agent Additional Capabilities
One thing that one of our clients has been asking for is a report similar to the one he receives when he takes his wife’s car to the dealership. This report would be a 150-point check that uses a simple red, yellow, and green light methodology to quickly communicate the status of their IT systems.
I would love to see this as an extension of an app that runs in the system tray. When clicked, it would open a small window displaying a few major KPIs using the red, yellow, and green indicators for quick reference. For example, one KPI…
1 vote -
Real time user information.
The system provides real-time information on the current users who are logged in, allowing for easy monitoring of active sessions. Additionally, it tracks periods of inactivity, notifying administrators if there has been no user activity for a certain amount of time. This feature helps ensure that any idle sessions can be promptly addressed, improving security and system efficiency.
1 vote -
freepbx
Write an API to monitor calls in and out of freepbx so it can auto link to tickets and show the activity in the Ticket. Also could do popup notifications and click to call.
1 vote -
xcitium
Are we able to integrate Xcitium security platform
1 vote -
"Custom field updated successfully" warning for adding custom fields.
When adding a custom field for a ticket, etc., can the warning or prompt "Custom field updated successfully " just pop up for like a few seconds then go away? Of if the field creation fails, can that just pop up for a few seconds. It's really distracting when making a lot of fields you have to constantly click on that warning to make it go away. They just pile up in a list.
1 vote -
Ticket Custom Fields: checkmark with multiple options
When you are creating a new field for a custom ticket form, if you choose the type as "checkbox you only have one checkbox with a title to check or not check. If you can create a "Title" or category and have multiple checkboxes to choose from, For example have a title as "Applications needed" and have multipe check box options to check.
1 vote -
Pinned Ticket Filters
Description:
It should be possible to pin ticket filters so that specific filters, such as "Awaiting Customer Response," can be displayed at the top next to the "Scheduled Tickets" section. This would eliminate the need to select the filter from the dropdown menu each time, improving workflow efficiency.Benefits:
Faster access to frequently used filters Improved visibility of important ticket statuses Streamlined workflow without repeated filter selection1 vote
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