4749 results found
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Short window (2-5 minutes) to edit ticket response by tech
Allow a short period to edit a techs response in case of errors (spelling perhaps) or re read unclear item before posting - after which no edit is allowed.
1 vote -
Can ticket automation do follow-ups and close if no answer?
We've been trying to find a way to implement automated tickets follow-ups (using "activity status" and "hours since status changed") but can't seem to get it to work. Has anyone been able to make it happen? Currently, there is no trigger for Activity Status just Status. We cannot mark the ticket as Pending everytime to trigger this automation. Defeats the purpose of an automation it will have be done manually. I found a reddit article replied by Atera (3 years ago) and still no change. https://www.reddit.com/r/atera/comments/zevva9/can_ticket_automation_do_followups_and_close_if/
1 vote -
Ability to exclude customers from technician/user access
Would be very handy to have an option to exclude customers from Technicians rather than have to manage "specific" customers they can access. The larger an Atera instance grows, the more difficult and annoying it is to manage specific exclusions from the list for every group.
Having an option such as "Exclude these customers" from the technician access would be a much quicker and easier option rather than "specific customers" where you have to add every customer and then remove those that users shouldn't access.
1 vote -
Mac Modell Specification
Mac Specification
In the device overview, it would be helpful to be able to differentiate which Apple model is being displayed under the Hardware tab, instead of just seeing "Mac" next to the model name. This would be extremely useful for sharing information with documentation systems.
1 vote -
Display local activities in the activity log
Display local activities in the activity log
It would be helpful if the activity log for devices listed not only the actions performed on the Atera itself, but also those performed locally on the device. Many competitors already offer this feature. This would significantly simplify the workflow.
1 vote -
execute agent in time
In the profile, when we check “Run profile on recently installed agents”, the execution does not happen immediately, it takes too long and often forces us to either trigger the profile manually right away or run the scripts individually. Why does this feature not work properly? It is completely opaque and that is not acceptable. Make sure that when we request execution for a recently installed agent, the profile runs immediately once the agent is detected and installed.
1 vote -
Atera ipv6 Support for Agents
Currently Atera lacks ipv6 support for agent installation and communication.
The installer goes to <account>.servicedesk.atera.com which only resolves IPv4 IPs for servicedesk-us.southcentralus.cloudapp.azure.com.
IPV6 support for other URLs:
pubsub.atera.com - No
pubsub.pubnub.com - No
app.atera.com - Yes
agenthb.atera.com - No
packagesstore.blob.core.windows.net - No
ps.pndsn.com - No
agent-api.atera.com - No
cacerts.thawte.com - No
agentreportingstore.blob.core.windows.net - No
atera-agent-heartbeat.servicebus.windows.net - No
ps.atera.com - Yes
atera.pubnubapi.com - No
appcdn.atera.com - Yes
atera-agent-heartbeat-cus.servicebus.windows.net - No
ticketingitemsstoreeu.blob.core.windows.net - No
download.visualstudio.microsoft.com - Yes
a32dl55qcodech-ats.iot.eu-west-1.amazonaws.com - Yes1 vote -
Reports Name missing
I would like to request an enhancement that allows the assigned report name, such as the customer name or a unique report identifier, to be clearly displayed. I have created several reports, some of which are sent to customers and others to myself, for example status updates or internal reports. At the moment, the report name is not visible in the email preview, the email content, or within the report itself.
Adding this information would greatly improve clarity and usability, especially for users who manage multiple reports in parallel. This enhancement would reduce confusion, minimize manual verification efforts, and help…
1 vote -
Sort
In the mobile app there's no ability to sort. For example, you can't sort tickets newest to oldest or vice versa.
1 vote -
tabs
Tabs should close when tickets are resolved/closed - There are filters to check on old tickets (closed/resolved).
Alternatively, the option to turn off tabs altogether would be welcome.
1 vote -
Forward email from non english Outlook to create a ticket
I'm sorry to inform you that all people are not using english version of outlook or gmail. Please, be nice with us, and fix the forward email to create a ticket at the requester name (and not the tech).
1 vote -
upgrade windows 11 to the last build Progress bar on the atera console and on the user side
Hello, i need to know when i start an upgrade for a win 11 station build from 24h2 to 25h2 a progress bar in Atera and user side , may be this future need to be expand because upgrade windows has few things that need to be check before like saving user data, i try on my end and the report i get is first failed and after 5 min it will say 100 complete but it will not upgrade , i will also like to chose to a build to upgrade to if possible, if it's possible to add…
1 vote -
Integration and Partnership with Afi.ai
Atera should explore a partnership and integration with Afi.ai to deliver advanced data protection and cyber resilience capabilities directly within its platform. Afi.ai is a leading solution for automated backup, ransomware protection, and rapid recovery for Microsoft 365 and Google Workspace environments. By integrating Afi.ai’s AI-driven backup and security features with Atera’s RMM and PSA tools, MSPs and IT teams could offer clients a unified experience for endpoint management and cloud data protection. This collaboration would significantly reduce operational complexity, strengthen business continuity, and provide a competitive edge by combining proactive IT management with intelligent backup and recovery—all in one…
1 vote -
Integration with Vanta and other GRC's
Atera should consider integrating with Vanta because it would create a powerful synergy between IT management and compliance automation. Vanta is widely used for continuous monitoring and automated evidence collection to maintain security frameworks like SOC 2, ISO 27001, and HIPAA. By integrating with Atera’s RMM and PSA platform, MSPs and IT teams could seamlessly feed device, patching, and configuration data into Vanta, reducing manual work and improving audit readiness. This integration would not only enhance security posture but also deliver significant time savings for customers who need both operational efficiency and compliance assurance.
1 vote -
Assigned Group Feature Needed
Hi, I need a way to group tickets by assigned category, such as Security, Networking, Printers and Scanners, Hardware, Software, etc. This would allow for better analysis of the data. Is it possible to add this feature? Thank you!
1 vote -
ActivityWatcher
Like ActivTrak but open source so Atera could build something like this into the Agent and enable it for a fee.
1 vote -
A Check box for special users
I was looking for a way to mark some users for our customers as "special",
We have some of our users under oure customers that are people that can make special orders or order new user accounts etc.
So I was looking for a way to mark the contacts for this purpous,
What I'm looking for is like the Main Contact function but that you can customiz in som regards,
So that the Contact in the Contact field are marked with Bold text and maybe a Text after the name or an Icon or so.Cause then you could make…
1 vote -
ScreenConnect Customer Session Group Integration
It would be extremely helpful if Atera implemented syncing of customer devices to ScreenConnect session groups, so that groups were automatically created for new customers/devices that have ScreenConnect installed. Other platforms like SuperOps or HaloPSA allow specifying a "Session Group Name" in the ScreenConnect instance properties to sync to a specified group. This prevents having to search for an individual device/domain and instead allows all devices to be visible simply from the customer's session group.
1 vote -
expose CC in API
Currently the API only exposes main contact per ticket and comment. it would be useful to see or use the cc field in tickets via the API.
1 vote -
Get MSI/PKG download link via API
Many other services that require an agent to be installed give you the ability to get the download URL via API. It would be great for automating onboarding, with the ability to get the download link for the MSI or PKG/DMG. Thanks!
1 vote
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