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  1. Add true "device name" column option so that we can list devices by both Atera/friendly name and the PC name.

    I renamed a computer in Atera to be more easily identified, but the devices table only shows the custom name. It would be helpful to have them side by side.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  2. For servers or computers that are used for specific purpose such as VEEAM or other reason like keeping a computer on older Windows versions for specific reasons, these computers are omitted from patch profiles and are not patched. These computers need to have an option to filter out of the patching dashboard and reports as they affect the reporting inaccurately due to this business practice.

    1 vote

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  3. It would be great to deploy Coro Protection with all necessary permissions to both Windows and Mac devices. Coro is an up-and-coming Cybersecurity Platform that may be a good partner fit for Atera since it is one of the most affordable but effective platforms on the market.

    A distribution solution for Coro that includes the activation of necessary permisions, run at start, and removal of existing security app would be great.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    Additionally, we offer many solutions that cover Coro offerings.

    Best regards,

    The Atera Team

  4. Here's an idea to enhance automation:

    Idea: Implement a Copilot/Autopilot Feature that automatically closes alerts if resolved or creates critical tickets if unresolved. This feature would streamline alert management, reduce manual intervention, and improve response times for critical issues.

    1 vote

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    0 comments  ·  AI Copilot  ·  Admin →
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  5. Redirect audio and video so that customers can use Teams and other applications on the VDI when accessing via “Work from Home.”

    1 vote

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    0 comments  ·  Work From Home  ·  Admin →
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  6. Automatically enabe "restore points" since they ae not enabled by default in Windows 11. Then, create a new restore point every month for all drives. Delete older restore points if drive capacity becomes an issue.

    1 vote

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    0 comments  ·  Security  ·  Admin →
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  7. Direct integration with Cyberfox AutoElevate

    1 vote

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  8. It would be great if we can have an integration with Bootstrap as we wish to centralize all possible company managent at one place.

    1 vote

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  9. Integrate Atera and Webex so when a customer is calling their name automatically pops up

    1 vote

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  10. To be able to search for a customer by postcode

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  11. The side bar is text and Icons.
    I'd suggest you pick one or the other.

    It should be text when full size and it should collapse to Icons.
    See mock up on reddit.
    /r/atera/comments/1l8qivn/uilikeimachildsidebarandtickets_page/

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  12. Device filters can search for isntalled software, software inventory shows installation date. Please add a filter option to filter installed software by installation date, all necessary data is already there!

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  13. Let us set a default monitoring agent instead of making me scroll through all 1000 devices to find the one I need. Or here is an idea let me set it to only show servers on that list.

    1 vote

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    0 comments  ·  Agent  ·  Admin →
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  14. Configuration Policies. A great option would ber to have an UPDATE CONFIGURATION POLICY option for selected devices. Usally we have wait 12 hrs for the config to be applied to the device or specifically apply the policy to a single device.

    1 vote

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  15. Currently, there is only a "date"-type custom field. We have need for tickets that also include a start and end time as well. It would be nice to have a time field, and/or a combined date/time field.

    1 vote

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    0 comments  ·  Tickets  ·  Admin →
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  16. Integration with the desktop/

    1 vote

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    0 comments  ·  Bitdefender  ·  Admin →
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  17. Currently, the search bar seems to only take into account elements such as the ticket title or ID. This significantly limits the ability to efficiently locate tickets, especially when the keywords being searched are only present in the description or comments of the ticket.

    It would be extremely helpful if the global search also allowed for searching the full content of tickets, including:

    The initial description,

    The responses/comments added by technicians or users,

    Custom fields.

    Such an improvement would greatly facilitate the management and tracking of tickets, particularly when dealing with a high volume of requests.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  18. I want to connect via TeamViewer from mobile app

    1 vote

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  19. I would like to chain Patch Management items to one-another.
    Meaning I would like to create (for example) A "Linux-upgrade" item which will be followed by "Linux cleanup" item, that only takes place after the previous item was finished.

    1 vote

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  20. Include the filter / table setting - OS and Security/ Security - Anti-Virus, Anti-Spyware and Firewall.

    1 vote

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    0 comments  ·  Dashboard  ·  Admin →
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