5047 results found
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public
Sometimes the Public IP Address change in some Computer/Server and its important to trigger an accion. An alert for changes on Public IP Addres will be very helpful.
2 votes -
better ticket overview on dashboard
I would like to ask if it would be possible to get a view where ALL opened and re-opened tickets is included. This will give us a better ”real” view of the ticket activity (open/reopen(close) on a daily basis (since we often work with reopening tickets)
2 votes -
Create a custom report to track users/endpoints
I am tracking the number of active users in my company. This allows me to see the health of each client and if I need to add additional resources to a client for support and buy-in of my market offerings.
In short the more active users/endpoints the healthier my business is.
2 votes -
Search tickets by date.
Instead of only showing created 9 weeks ago. Can we add in the exact date it was created?
2 votes -
On the customer ticket page, remove new invoice and make it a new ticket. Who cares about invoices when you are creating a ticket?
On the customer ticket page, remove new invoice button and make it a new ticket button. Who cares about invoices when you are creating a ticket?
2 votes -
The ability to filter the tickets by status (Resolved/Closed) so that you could bill only the closed tickets.
The ability to filter the tickets by status (Resolved/Closed) so that you could bill only the closed tickets.
2 votes -
Option for Template Scripts for Big Installers
Hi,
First of all, thanks for what you guys do... runs my business, makes my life easier everyday.
I know my suggestion probably sounds off but basically we have plenty of generic EXE installers that would be great to just have the script reference that installer file but have a different argument per. So as an example:
If i want to setup a installed for Trendmicro for my client, i have to upload a 200MB generic MSI file, put in the arguments the info that assigns to a specific client, and then save. Then i have to REDO this for…
2 votes -
ticket tagging
Feature request;
1) option to make tagging mandatory when creating a new ticket
2) option to limit the rights to create new tags (only 1 or 2 users can create new tags)
3) option to disable manually typing in tags. (ONLY possible to use drop-down when creating a ticket)2 votes -
Hard disk Usage
Hard disk usage: multiple alerts until it is resolved. and then if it goes back under the threshold, it sends another alerts = that is not good.
2 votes -
Ability to select Source = API for ticket automations
I feel like I'm the only one that ever uses the Atera API because I constantly find it lacking or half baked into the entire system.
The ability to create a new ticket via the API works as intended. However, currently you cannot do any ticket automation relating to the Ticket Source = Api.
The functionality is there in the back end, because when the ticket is created via the API, the ticket DOES in fact have the attribute of [TicketSource] => Api.
You simply cannot select Api as an option in the GUI for Ticket Automations.
Chat revealed this…2 votes -
There is a need for Record Bulk Update and Realignment
I have a large client with several hundred contacts. They have changed their email domain. We need a way to modify records in bulk. We also need a way to realign records. For example, we could use AD Sync to create new contacts with correct email addresses. However, we can't delete the old contact without losing the ticket history. The same is true when a technician gets a new email address.
2 votes -
Tray icon changes
Tray icon have the ability to send ticket requests to an email address for those that don't use the ticketing from Atera.
Also
The Ability to not have to register to be able to use the Tray icon, not all customers want to do this and even when they do it only tags into Atera ticketing system
2 votes -
Possibility to open device remote powershell as currently logged on user
Possibility to open device remote powershell as the user, who is currently logged on to the device. Useful for getting list of shared printer or network drives, which are connected to the user profile.
2 votes -
process user logged
Allow for process monitoring only when a user is logged in.
Monitoring for a process like onedrive.exe will always fail if no user is logged on and then generate an unnecessary error alert.
2 votes -
Combine and send reports automation
I would love to be able to have reports automatically combined into one and scheduled to send to the customer on a monthly basis. Right now we have to either have the reports sent to a tech and manually combine them and then send. Previously we were able to do this until migrating over to Atera. Love Atera, just would like to get that feature back.
2 votes -
Email template be applicable to the reply section
Would like to see the possibility of an email template be applied to the reply section automatically.
This is a great idea to make sure the ticket number and ticket title will automatically be added to the replies.
Even moreso when the same user has multiple tickets, to be able to differentiate between them.2 votes -
2 votes
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Patch Graphics Drivers
Ability to patch graphics drivers, i.e NVIDIA Graphics driver, instead of having to manually push the update for hundreds of machines.
2 votes -
agent config and global agent control after install
I would love to globally set my agents to only play sound on the remote machine and not on mine, and also to remove the splashtop printers as I don't need them. It would be useful to have both of these options configured as default for new agents also
2 votes -
List HyperV Guests
For agents installed on HyperV hosts, allow the listing of HyperV guests/Virtual Machines in the User Interface
2 votes
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