4886 results found
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Add a additional arguments to SNMP monitored UIDs
Allow multiple arguments to a monitored UID.
An example being currently I can monitor a CPU core and have it alert me when it goes above 80% but every time it briefly goes above 80% it alerts us.
Instead I want to be able to tell it to alert me if the CPU core goes above 80% only if it has stayed above 80% for over 5 minutes.
2 votes -
Top area should show top 5 Customers and Top 10 Devices the Tech often works on for easy access to the clients that we often work on.
Top area should show top 5 Customers and Top 10 Devices the Tech often works on for easy access to the clients that we often work on.
2 votes -
Monitoring agent
It would be very usefull, when creating a new snmp, once i've selected the customer name the monitoring agent listbox is filtered on that selected customer so that choosing the monitoring agent is simple and fast without having to browse thru all the customers to find the wanted monitoring agent. Thanks.
2 votes -
disable warning sound but not critical sound
It would be great if we could:
-disable the Warning sound without disabling the Critical sound
-choose our own wav files for the sounds2 votes -
allow to set a delay on custom Service Thresholds
we are monitoring if a specific service is runing , and using the selfhealing feature to restart the service if the service is not runing.
in the case of i.e. updating the Service this can/will cause issues as Atera is trying to start the service (while UPdated)
so it would be nice if we can set a delay (simular to i.e. if the processor is to hot) of x min, where this Selfhealing would not jump in.
2 votes -
Obtain SP 800-171 Compliance
Virtually all companies that deal with the US government are required to obtain SP 800-171 compliance and must ensure that any Controlled Unclassified Information (CUI) stored on 3rd party platforms are also SP 800-171 compliant. Gaining this would allow a lot of companies that deal with government/military to use your RMM tools.
2 votes -
Changing Customers on Tickets and keeping the same Contact
Hello,
We will be using Atera as an internal helpdesk. All of our Customers are the locations that we manage. Currently Atera only allows you to enter a ticket for a Customer and the Contact that is within that Customer.
We need the ability to switch the Customer on the ticket and keep the same contact as our staff work across multiple portfolios. This will allow us to bill our time to each Customer accordingly and maintain the correct contact.
Anything that Atera can do to make this possible will be greatly appreciated.
2 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Decouple Atera + Splashtop hard requirement on DNS availability
If DNS fails, so does the Atera agent + Splashtop. If a customer has a DNS issue it is not possible to connect and resolve for them.
Atera Agent and Splashtop should do DNS queries, however if the DNS queries are unsuccessful they should fall back to either a list of hardcoded IPs or maintain a list of previously known working IP addresses. There is not really any reason for the Atera agent to get cooked if it can't do DNS resolution.
2 votes -
Separate email alerts so that we get an individual email for each problem
As the title says, just have an individual email alert for all issues rather than having 2 or 3 in one email as sometimes these can get missed!
2 votes -
metrics dynamic x-axis descriptions
i discovered that you can "zoom into the metrics" by clicking into the graph and pull - which is awesome! BUT the x-axis does only show hour lines never the less how deep i zoom.
so it would be really usefull that depeding on the zoom status (ex. you only see 2 hours) then there should be more lines to see like quarters. and after seeing only 1 hour in sum every 5 or 10 minute a line and so on...
i hope you know what i mean?2 votes -
Setting to remove or hide filter view on right hand in tickets view
Setting to remove or hide filter view on right hand in tickets view
It takes up a lot of display area on right and cannot be removed or minimized2 votes -
mail
We have two email accounts that people use for two different IT Departments.
Security and Support.
When they reply in email to those tickets. the reply is to the same email address.
This is confusing.
The reply should be to the email the ticket was opened with. Support when reply to the support ticket over email.
and to security, when reply to the security ticket via email.2 votes -
Personal ticket timer settings per technician
Some technicians work with automatic timer opening because they forget to log their hours
Some like to do it manually and not have it create a log for every time they enter a ticket
2 votes -
Splashtop - Device Enable/Disable
The ability to disable devices controls before connection with Slashtop. On either our side or theirs. Giving the ability to just watch remotely or logon and automatically have their mouse/keyboard/touchscreen disabled
2 votes -
2 votes
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Technician alerts
It would be a good idea if an already assigned technician to a ticket would get an option to recieve an email to alert them that the customer has responded to that ticket.
2 votes -
Import tickets from Kaseya BMS
For MSPs that are moving away from existing RMM platforms to Atera, it would be great to have a more robust migration path. I'm putting this idea in the ticket area and specifically to be able to import historical tickets from Kaseya BMS into Atera, but I could see this being valuable to other MSPs coming from other platforms, and not just ticketing data.
2 votes -
Integration with 3rd Party Help Desks such as Mission Control
Mission Control (https://www.missioncontrolnoc.com/) is a North American based help desk and NOC outsourcing service. They currently only support integrations with Syncro and Autotask. We would like to use their services but we don't want to switch to Syncro. It would be extremely helpful it this integration and others were made a priority.
2 votes -
no search for modell possible
we do need the possibility to search for "modell" in the global search plus advanced search option in the global device list.
we should sometimes do things with a certain type of server and need a list of the same type, but no chance to get one. in the past months we no more did do this because of the lack, but now it becomes more often needed.
so PLEASE just add such a simple thing to the search options. i said this already years ago. but does this thing really need an "idea" or should it be includede out…
2 votes -
More Snippet Options
As it stands currently, I can input a snippet for the guest portal link, however, for those that will be new to the portal, I would like to add a snippet to a KB that I created they can go to for assistance on how to log in for the first time.
An example of this is that when a new users account gets created, they should receive an email with a randomly generated password (or so I'm told this happens) or they can choose the option of 'Forgot password' and reset the password themselves. Currently, it doesn't seem like…
2 votes
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