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5021 results found

  1. ticket tagging

    Feature request;

    1) option to make tagging mandatory when creating a new ticket
    2) option to limit the rights to create new tags (only 1 or 2 users can create new tags)
    3) option to disable manually typing in tags. (ONLY possible to use drop-down when creating a ticket)

    2 votes
    0 comments  ·  Tickets  ·  Admin →
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  2. Hard disk Usage

    Hard disk usage: multiple alerts until it is resolved. and then if it goes back under the threshold, it sends another alerts = that is not good.

    2 votes
    0 comments  ·  Alerts  ·  Admin →
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  3. Ability to select Source = API for ticket automations

    I feel like I'm the only one that ever uses the Atera API because I constantly find it lacking or half baked into the entire system.
    The ability to create a new ticket via the API works as intended. However, currently you cannot do any ticket automation relating to the Ticket Source = Api.
    The functionality is there in the back end, because when the ticket is created via the API, the ticket DOES in fact have the attribute of [TicketSource] => Api.
    You simply cannot select Api as an option in the GUI for Ticket Automations.
    Chat revealed this…

    2 votes
    0 comments  ·  Tickets  ·  Admin →
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  4. There is a need for Record Bulk Update and Realignment

    I have a large client with several hundred contacts. They have changed their email domain. We need a way to modify records in bulk. We also need a way to realign records. For example, we could use AD Sync to create new contacts with correct email addresses. However, we can't delete the old contact without losing the ticket history. The same is true when a technician gets a new email address.

    2 votes
    0 comments  ·  Customers  ·  Admin →
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  5. Tray icon changes

    Tray icon have the ability to send ticket requests to an email address for those that don't use the ticketing from Atera.

    Also

    The Ability to not have to register to be able to use the Tray icon, not all customers want to do this and even when they do it only tags into Atera ticketing system

    2 votes
    0 comments  ·  Agent  ·  Admin →
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  6. Possibility to open device remote powershell as currently logged on user

    Possibility to open device remote powershell as the user, who is currently logged on to the device. Useful for getting list of shared printer or network drives, which are connected to the user profile.

    2 votes
    0 comments  ·  Devices  ·  Admin →
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  7. process user logged

    Allow for process monitoring only when a user is logged in.

    Monitoring for a process like onedrive.exe will always fail if no user is logged on and then generate an unnecessary error alert.

    2 votes
    1 comment  ·  Alerts  ·  Admin →
    How important is this to you?

  8. Combine and send reports automation

    I would love to be able to have reports automatically combined into one and scheduled to send to the customer on a monthly basis. Right now we have to either have the reports sent to a tech and manually combine them and then send. Previously we were able to do this until migrating over to Atera. Love Atera, just would like to get that feature back.

    2 votes
    0 comments  ·  Reports  ·  Admin →
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  9. Email template be applicable to the reply section

    Would like to see the possibility of an email template be applied to the reply section automatically.
    This is a great idea to make sure the ticket number and ticket title will automatically be added to the replies.
    Even moreso when the same user has multiple tickets, to be able to differentiate between them.

    2 votes
    0 comments  ·  Tickets  ·  Admin →
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  10. exclusion

    2 votes
    0 comments  ·  Admin →
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  11. Patch Graphics Drivers

    Ability to patch graphics drivers, i.e NVIDIA Graphics driver, instead of having to manually push the update for hundreds of machines.

    2 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  12. agent config and global agent control after install

    I would love to globally set my agents to only play sound on the remote machine and not on mine, and also to remove the splashtop printers as I don't need them. It would be useful to have both of these options configured as default for new agents also

    2 votes
    0 comments  ·  Agent  ·  Admin →
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  13. List HyperV Guests

    For agents installed on HyperV hosts, allow the listing of HyperV guests/Virtual Machines in the User Interface

    2 votes
    0 comments  ·  User Interface  ·  Admin →
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  14. Ability to run automations based on various agent fields, for example Vendor or a custom fields.

    I have various automations that I only want to apply to a specific vendor regardless of customer, or based on a specific custom field value. Currently we can only run automations on a customer at a customer level. We have achieved this in other RMM tools so would be good to see here too.

    2 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  15. Ticket creation from alerts

    Auto create tickets from Alerts.
    Would like to raise a ticket from a low disk space alert and send the user a guide on who to fix without technician interaction.

    2 votes
    0 comments  ·  Alerts  ·  Admin →
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  16. Consumables

    I and my Customers would love a list of their consumables: Paper, ink and Toner

    2 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  17. Expenses report in Billing ticket report

    Would like to run a report of tickets that have expenses.

    2 votes
    0 comments  ·  Billing  ·  Admin →
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  18. gestion temporalité tickets

    Il serait intéressant d'avoir une possibilité de gestion temporelle des tickets.
    Par exemple, fermet automatiquement les tickets ouvert ou en attente qui n'ont plus eu aucune modification depuis 6 mois.
    Ou bien pouvoir se dire, je met ce ticket en attente mais il doit se réouvrir tout seul dans deux semaines pour tel ou tel raison.

    2 votes
    0 comments  ·  Tickets  ·  Admin →
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  19. Change the user that the ticket is held under.

    For example, we have a user which regularly forwards tickets to us that are generated from an email forward. But since the ticket is then put against the person we received the forward from, we're unable to email the actual user the ticket should be held against within the ticket.

    2 votes
    0 comments  ·  Tickets  ·  Admin →
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  20. Fix File Transfer UI

    As with a lot of Atera, widen the scroll bars, at least when the mouse hovers over if not all the time. Also allow the separator between file structure and content to be movable, a few levels deep and all you can see is ...
    And, let the right section (contents) be selectable also, its a very clunky UI and needs reworking to be properly usable. Plus have a allow/deny click box per customer (or folder, or device) to allow the use of it.

    2 votes
    0 comments  ·  Admin →
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