4750 results found
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expose CC in API
Currently the API only exposes main contact per ticket and comment. it would be useful to see or use the cc field in tickets via the API.
1 vote -
Get MSI/PKG download link via API
Many other services that require an agent to be installed give you the ability to get the download URL via API. It would be great for automating onboarding, with the ability to get the download link for the MSI or PKG/DMG. Thanks!
1 vote -
Include Device Identifier in OTP Approval Emails
I’d like to request an enhancement to the OTP approval workflow for agent installation.
Currently, when a user attempts to install the Atera agent and is prompted for an OTP (which happens often because we have several clients in foreign countries with spotty internet), an email with the OTP code is sent to all agents. However, the email does not include any information identifying which device or user triggered the request.
In onboarding scenarios (for example, setting up 25 new users), multiple OTP prompts can occur at once, resulting in several emails with different OTP codes and no way to…
1 vote -
There needs to be a way to delete the connection used for syncing customer contacts.
I moved a client to a new tenant. the old connection information is no longer valid but there is no way to remove it. the result is an error when trying to sync the customers
1 vote -
share and move reports
Better process to Share/Move Atera Reports - Can we PLEASE come up with a simple and logical way to Share and Move reports in Atera? I have to reach out to Atera tech support to help with this and even support has to look it up and figure it out. It is ridiculous that there is no easy way to just Share and Move reports between personal folders/groups and shared folders/groups. And it's even more frustrating that Atera doesn't seem to really care about it. Support technicians have to look it up to actually find the way to do it…
1 voteHi,
We wanted to let you know that your idea is currently under review by our Product Marketing team.
We appreciate your patience during this process and will be happy to assist more.
Best regards,
The Atera Team
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1 vote
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Use a Monitoring Device to SSH/CLI
With monitored device setup you should be able to add the option to SSH/CLI into the device monitored. So the AteraAgent (that doing the monitoring) handles the connection to the device to ssh. For example port 80/443 unreachable but device locally is reachable. Can use the monitored device quick to get into troubleshoot.
1 vote -
Solicitud de cambio de traducción de "Novedad" por "Nuevo" en la pantalla principal de Tickets
Quisiera solicitar que el término "Novedad", que aparece como menú desplegable en la pantalla principal de Tickets (adjunto captura), sea reemplazado por "Nuevo" para mejorar la comprensión de los usuarios en español. El término "Nuevo" es más intuitivo y se ajusta mejor al contexto de creación de tickets.
Adjunto imagen para referencia. ¡Gracias por considerar esta mejora!
1 vote -
file transfer threshold status on the admin dashboard
Add a file transfer threshold status indicator on the dashboard so admins can see if they are getting close to their allowed file transfer monthly limit.
1 vote -
Partner and intergrade with OneLogin.
It would allow easier integration for our SSO portal.
1 vote -
Automation
I’d like the ability to use adding a contact to a customer to send an email based on a template with a link to install the Atera agent
1 vote -
Roboto font missing Central European (latin-ext) characters
The Atera web UI uses the Roboto font, but only includes the latin subset. As a result, characters such as č, š, ž, ć, đ (used in Slovenian, Croatian, Bosnian, and Serbian languages) are rendered with a fallback font, creating an inconsistent appearance.
Suggested fix:
Update the Roboto font import to include &subset=latin-ext — e.g.<link href="https://fonts.googleapis.com/css2?family=Roboto:wght@400;500;700&display=swap&subset=latin-ext" rel="stylesheet">
This adds full Central European character support with no breaking changes or visual differences for existing users.
1 vote -
Update the guide to match the video. /qn https://support.atera.com/hc/en-us/articles/10497923716380-Install-the-Atera-Agent-using-Intune
https://support.atera.com/hc/en-us/articles/10497923716380-Install-the-Atera-Agent-using-Intune
Says it silent installs but you need to update the guide to include the crucial info that when adding the app you need to add the /qn to the argument section of the add app page or else it user prompts for install.
1 voteHi,
We wanted to let you know that your idea is currently under review.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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"ticket type"
The ability to add Ticket Type as a column in the initial tickets view screen.
1 vote -
Please put an option to do RANDOMN bandwidth speedtest to monitor bandwidth
Please put an option to do RANDOMN bandwidth speedtest to monitor bandwidth
1 vote -
How do I set up QuickBooks Assisted Payroll for my company?
To set up QuickBooks Assisted Payroll for your company, first activate it by going to the Employees menu, clicking on Payroll, and entering your payroll service key. Then, complete the setup by adding your employees, providing the company details, adding tax and payroll items, and connecting your bank account with QB.
https://proadvisorsolutions.com/blog/quickbooks-assisted-payroll-what-is-it-and-how-to-set-it-up/
1 vote -
How to Download and Use QuickBooks Install Diagnostic Tool?
The QuickBooks Install Diagnostic Tool is a utility offered by Intuit to resolve problems with your QB Desktop application. This is present in the QuickBooks Tool under the Installation Issues section. You can use the tool by clicking on it and waiting for it to finish its work process.
Read More About this Tool: https://quickbooksdatamigration.com/blog/quickbooks-install-diagnostic-tool
1 vote -
Resource performance on the app
Using the App on mobile devices, I wish I could see the performance of the workstations and servers when I view the devices
1 vote -
What is QuickBooks Error 1406 and How to Resolve It?
The QuickBooks error 1406 is an installation error that occurs while a user tries to install the QB Desktop software or its latest updates. This usually occurs due to an outdated Windows operating system or problems with the Microsoft NET Framework. It can lead to a hampered workflow and impact your vital business processes. To fix it, first update your Windows OS to the latest version, then repair your Microsoft NET Framework.
Read More About this Error: https://quickbooksdatamigration.com/blog/quickbooks-error-1406/
1 vote -
User-defined forms
Making forms user-defined would be very helpful. For example, if I create a New User Onboarding request form, I may only want HR to complete that form. Currently, there’s no way to restrict access so that only HR users can see and use it.
1 vote
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