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4886 results found

  1. The agent program would need to be equipped with a watchdog process. It typically breaks down regularly in an undersized environment on a memory weak client machine. If the program has not communicated for 1 day, restart it automatically.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  2. The ability to pin most used systems to the top of the customer's device list. This would be very convenient.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  3. Monitor and Detect Threats before they attack your network infrastructure or systems.

    2 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. Have you noticed that the fields are reversed on the sign-in dialog? That one has to check the 'Keep me logged in' box first, so it should be on top, and then fill in the TFA code, so it should be on the bottom?

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Would be nice to have the ability to edit the relations of devices from the mobile app

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  6. We now have access to Metrics "Last 24 hours", "Last week" and "Last month".

    But now i have customer, says it has issues for the last hour.

    I cannot trace detailed information for the last hour.

    It would be beneficial to see detailed information of the last hour/4 hours. That could give more insight to locate an live issue.

    Additional.
    Information which programs used those resources.

    Sometimes we receive e-mail that indicated high cpu and which programs where using those resources, so Atera has already something that has access to this information, it is only not viewable in the portal.

    1 vote

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  7. It would be great to have the ability to add a logfile to "monitored" devices.
    In that case you could any change (p.e. userrights, diskspace, firmware update, ... ...).
    Just to have a complete overview of the changes that were made during the time on any device.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  8. Could we create a multiple ticket forms.

    I would wish to create multiple ticket forms. Like 8 for SR's and serprate on for Indecents.

    1 vote

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  9. Notifications are too long to effectively read on mobile devices. Please adjust or allow user to adjust/customize notifications. One thought is create a nickname or abbreviation or acronym for customer name and allow user option to select this nickname (if available) to display on notifications. Example, AE as nickname for Applications Etc. Next the title of notifications start too long. “New warning alert” or “new critical alert” this could be shortened to “(W) Alert for Applications Etc.” or “(C) Alert for AE”. Also with notifications when selecting a notification it would take you to that notification in the app. Currently…

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  10. Having the ability to add multiple domain name URL's for the Ticketing Service Portal.
    We have some companies within our group that like to keep things branded with their own logos, but currently we can only use one logo and colour under White Label for the Service Portal, Company Icon and Reports

    1 vote

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  11. Is there a roadmap for AIOPs ?

    1 vote

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    0 comments  ·  Admin & Core  ·  Admin →
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  12. Gestion des sauvegardes via SYNOLOGY C2 BACKUP depuis ATERA

    1 vote

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  13. In the Devices view in Patch Management, enable select all and install, similar to the Reboot feature. It is tedious and time consuming to review and apply updates individually.

    1 vote

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  14. Currently the only options when selecting to "Postpone" updates on Window is "Critical" and "Non-critical".

    With this in place, Microsoft Defender Definition updates are getting marked as "Non-critical" and therefore stop any ability to actual have "Non-critical" updates be postponed without making devices less secure.

    Allow more granularity in which specific types of updates we can postpone with different timelines, e.g. put in line with the options in OS Patch Management:

    • Critical updates

    • Security Updates

      • Security updates
      • Definition updates
      • Update rollups
    • Service Packs

      • Service pack updates
      • Feature packs
      • Updates
    • Drives and tools

      • Hardware driver updates
      • Office updates
      • Tool updates
    1 vote

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  15. Is it possible to attach a contact to a client by using a phone #? We have a lot of clients that have multiple contacts at a club but only one email address.

    1 vote

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    0 comments  ·  Customers  ·  Admin →
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  16. Love the new top header with the ability to see phone and adjust info displayed. Thanks

    When we are on a device that is linked to a contact, can we see the contact info at the top? Phone, Title etc.

    1 vote

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    0 comments  ·  Devices  ·  Admin →
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  17. 1 vote

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  18. Hi,
    Please consider changing:
    in Hebrew, instead of שמור change to שלח
    Instead of כותרת change to נושא

    1 vote

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  19. Die elektronische Rechnungsstellung kann dabei über verschiedene Standards bzw. Spezifikationen ermöglicht werden, darunter z. B. mittels des Standards XRechnung.

    Die europäische Norm für elektronische Rechnungsstellung EN-16931 gibt die Verwendung des strukturierten Datenformats XML für den elektronischen Rechnungsaustausch vor, welches eine automatisierte Rechnungsverarbeitung ermöglicht.
    Damit jedes Mitgliedsland die europäische Norm EN-16931 mit seinen länderspezifischen Anforderungen umsetzen kann, definiert jedes Land seine spezifische Core Invoice Usage Specification (CIUS).
    Der Standard XRechnung repräsentiert die nationale Ausgestaltung der europäischen Norm EN-16931 in Deutschland – also die deutsche CIUS – und wurde von der Koordinierungsstelle für IT-Standards im Auftrag des IT-Planungsrates erarbeitet.
    Der Standard wurde…

    1 vote

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    0 comments  ·  Billing  ·  Admin →
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  20. Please add a button for the Chat in the device page (like the wake button). It takes a long way to get to it from the manage menu on the device page.

    1 vote

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