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5016 results found

  1. Ability to monitor user profile disk. With our customers, user terminal server, rather than them use their C drive, each user gets allocated a disk, 5GB and then that they can log into use diff terminal server. Would like to be able to set up some alerts

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  2. a connection agent that is easier for the user to find and that displays information so that the user can tell the technician what his equipment is in the event that he does not have the equipment related to a contact

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. Creating a client with several subclients inside

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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    • Be able to assign a ticket to all contract types. Sometimes I do work related to Backup or antivirus which I want to track time for, but may not be billable.
    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. Alerts in the alert list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.

    2 votes

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  5. Admin users should be able to log into their secure portal to see company passwords on file.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  6. Add ability to group Contacts ("Admin", "Billing", "Archived" etc)

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  7. Customizable email templates/reports (i.e. display reason for failure of an automation report)

    2 votes

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    1 comment  ·  Devices  ·  Admin →
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  8. Apply on or more specific windows updates manually (not through an automization profile) on multiple clients at one (in example for the whole folder/group). The report functionality (https://support.atera.com/hc/en-us/articles/115005734647-Patch-Search-Deploy-Report) is not sufficient

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  9. When creating folders in the devices tab, I would like to see the updates for the client PCs in this folder/group. Currently it is necessary to open every client PC of a folder manually to manage the updates

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  10. I would like a larger view of my open tickets. The Filter options minimize when I scroll all the way down, but I not before then. I would like a toggle button to hide the grayed out options under the Tickets / Tickets page. URL is https://app.atera.com/new/tickets

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. It would be helpful if there is a way to change Company, as well as requester, in tickets. For example, a company called "unassigned" appears when unfamiliar e-mails and domains send emails to the ticket forwarder address. If I can directly edit this information in the ticket, it will be extremely helpful.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  12. AnyDesk for Pro plan

    2 votes

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  13. Please include the Notes in the Products report.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  14. 2 votes

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  15. It would be nice to be able to add a picture of a device and have the picture show on the device page.

    2 votes

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  16. I would like u to implement the option to delete calendars from the business times menu. Currently it is not possible to delete false or unneeded calendars.

    2 votes

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  17. Ifdevices are stolen, I want to wipe out the data with the Atera agent or through the Atera console.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. When we have bulk tickets come in from a backup report or AV report it all comes from the same notification email address and set as Unassigned.
    Given that Atera won't assign a ticket from the Subject line by a 'Keyword' search feature - which I have seen in other ITSM tools, we should have the option to bulk assign to a customer contact (I use a generic contact for each customer for notifications) so I don't have to go into each ticket and assign said contact to align with the customer.
    Much like the Bulk assign technician, we should…

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  19. It would be very helpful if there would be a function that outdated agents, for example, 6 or 12 months (arbitrarily adjustable) were no longer online, automatically deleted from Atera. So that you always have a clean client infrastructure and no corpses in the panel manually over the device filter setting must constantly clean.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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