4784 results found
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Ability to filter the run of IT automation and threshold profiles by agent details
If we create an IT automation or threshold profile that's only for Windows Servers then we have to create Profile at each and customer assign every Server to it and then assign every of that Server profiles to the automation profile
That's cumbersome and prone to errors
Much more efficient would be a set of filters at the automation profile, like "is Server" or "is a domain controller" or maony other smart things.
We would just assign am automation oder threshold profile to customers and it runs only at the matching agents
1 vote -
profil assignment for monitoring, patch management, automation could be more clear
to assigng a profile to a customer or to a , you have to drop down a customer (and a folder) and add ist.
Below you can see the allready assigned.What you can't see are the unassigned.
So you have to drop down an try to see, whats not assigned.
You will miss some.A (expanpandible for Customer-Folder) List of Checkboxes would be much more clear
1 vote -
Time entry billable round
Currently, if a ticket has a time entry duration of 1h:15m, the billable hours are set to 2 hours (Atera always rounds up).
It would be convenient if there was the option to round to 2 hours only if the work exceeds 1.5 hours (1h:30m).
For example: I work 1h:25m, the charge is 1 hour; if I work 1h:40m, the charge is 2 hours.Symply change the "Ticket Rounding" section in "Ticket Settings" to:
-None
-Quarter-hour
-Half-hour
-Hour (rounded mathematically) <<---new feature
-Hour (rounded up) <<--old feature renamed1 vote -
API Contacts (MSP)
API, GET contacts
add CustomerID filter option (obtain contacts for a specific customer)add Sync Source information (Entra = True)) into Contact data,
add also to GET /api/v3/contacts/{contactId}1 vote -
Built-In Calendar & In-App Scheduling
Introducing a built-in calendar within Atera would greatly improve workflow by allowing users to view, manage, and schedule tickets all in one place. This would reduce time spent switching between applications, streamline ticket creation, and enhance overall productivity for teams. We strongly encourage Atera to consider developing an internal calendar feature to better support technicians and improve the user experience.
1) View schedules in real time – Technicians can instantly see their assigned tickets, appointments, and availability in one place.
2) Assign and update tickets quickly – Dispatchers can schedule, reschedule, or reassign jobs without leaving the system.
3) Stay…1 vote -
Event Log Triggers show Rule Title
When an alert is triggered I could care less to see the event. I want to see the title of the rule. That is the only thing that means anything to me. I can always look at the event log in the detail. THis is a major pain point as I either need to keep a list handy or click on each one to see what the issue actually is. Very annoying.
1 vote -
Favorite link at top of screen
Please place a favorite drop down at the top of the screen. I am constantly navigating to the same places. We should be able to tag any page, report, etc.
1 vote -
Atera Autopilot (Robin) needs access to reply with user's mobile number for verification
Atera Autopilot (Robin) currently doesn't have the ability to access a user's Mobile Number. This would be helpful when a user tries to perform a password reset so Autopilot can ask them to verify the number so they know it will be sent to the correct mobile device. The whole number does not have to be displayed, you could display just the last 4 digits or so of the number and ask the your to verify if it is the correct number before sending the reset password to it.
1 vote -
Ability to set default ticket form by customer
Please add the ability to set default ticket form by customer.
for MSP's customers have different requirements and needs. I have customers who require users to answer questions like "Problem Type" and the user can select "Website" or "ERP" which we can use to assign the ticket to the correct person/team or report on. i don't want that showing for every customer and i don't want to have a dropdown for "Select ticket form" that can show my customers that i have other customers.1 vote -
Automatically update the Mac agents to the latest version.
Automatically update the Mac agents to the latest version.
1 vote -
Offer a feature that allows administrators to disable Internet access on a device but can maintain a heartbeat communication to Atera
Offer a feature that allows administrators the ability to disable Internet access for both Wi-Fi and any NIC on a device that will be used out in the field but does not require Internet access, yet still maintains a heartbeat communication to Atera and security tools that require server connections. It should not block any security tools like SentinelOne, Microsoft Sentinel, Palo Alto Networks XDR, and so on, either. This way, devices that are running Windows but we do not want them to connect to the Internet can be almost always offline, yet could be brought up online through the…
1 vote -
Display a tickets details on the "New Child Ticket" or "New Parent Ticket" screens
When creating a child or parent ticket from within an existing ticket, I click "New child ticket," which opens the "New ticket" window. But I sometimes forget to check the site, user, priority, etc. before clicking "New child ticket" and the info isn't displayed anywhere in that new window.
If I click "Cancel" to go back to the existing ticket to copy the info, for some reason it doesn't take me back to the existing ticket I was just in. Instead it takes me to the default "All Tickets" page.
From there I have to find the existing ticket again,…
1 vote -
Sort or filter by tag.
Being able to sort by Tag or filter all with out a particular tag.
1 vote -
Wildcards in searches
"While the global search has been enhanced to be a fuzzy search, and also now includes custom fields, searches in general are still missing proper wildcards.
First and foremost, I would like to see the common '' and '?' wildcards honored. Even the advanced filters lack this ability, only providing the 'contains' which is just a poor man's wildcard providing the basic '<search>*' option.
Bonus points if you will implement a RegEx function in some way... whether it is a checkbox next to the search box or initiated by some special character combination, such capabilities deserve to be…
1 vote -
Please BRING BACK CHAT button, so we dont have to connect to discuss support!
We would love to be able to pop open a chat window with a user w/o third-party apps.
This would prevent unnecessary take-overs, accidental inputs, and simplify comms.
1 vote -
Status suggestions
When you click on the word STATUS in the Ticket view, it is not putting them in alphabetical order. Please fix this. Additionally, please give us the option to change the colors on Statuses - there's not good way for new tickets to jump out when a new ticket comes in other than have it marked Unassigned.
1 vote -
Set roles that can use outbound support email addresses rather than customers
It would be incredibly useful to be able to select what technician groups/individual technicians can use what outbound email address.
I.E. IT Support Technician uses helpdesk@, Security Technician uses security@
Rather than it just being limited to what customers can receive from what outbound email address.
As an example, we have multiple departments that handle tickets and each has its own mail address so we can manage the flow of tickets as they come in. I don't want my IT team address being used for Security tickets, comms tickets, project tickets etc. I want to be able to define what…
1 vote -
Parent ticket
When closing the parent ticket, have a notification box confirm that all the child tickets will be closed with it.
1 vote -
Direct access to computers from the web console
Often, when reviewing a ticket with the computer associated with a user, it's necessary to check another server, which requires having several tabs open. This could be simplified by adding an icon to the top bar that allows searching for other servers/computers of the same client and connecting remotely.
Clicking the icon opens a small drop-down menu with a magnifying glass for searching, preferably for "servers" and recently accessed servers, for example...
1 vote -
When i select from the left devices and the go to table setting- edit mode to see if antivirus is up to date
When i select from the left
"devices" and then go to table settings - edit mode to see if antivirus is up to date. Create a new category there. I believe it is very important to see it there. Otherwise you have to go every single machine to check if antivirus is up to date.
1 vote
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