4766 results found
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Decouple Atera + Splashtop hard requirement on DNS availability
If DNS fails, so does the Atera agent + Splashtop. If a customer has a DNS issue it is not possible to connect and resolve for them.
Atera Agent and Splashtop should do DNS queries, however if the DNS queries are unsuccessful they should fall back to either a list of hardcoded IPs or maintain a list of previously known working IP addresses. There is not really any reason for the Atera agent to get cooked if it can't do DNS resolution.
2 votes -
Separate email alerts so that we get an individual email for each problem
As the title says, just have an individual email alert for all issues rather than having 2 or 3 in one email as sometimes these can get missed!
2 votes -
metrics dynamic x-axis descriptions
i discovered that you can "zoom into the metrics" by clicking into the graph and pull - which is awesome! BUT the x-axis does only show hour lines never the less how deep i zoom.
so it would be really usefull that depeding on the zoom status (ex. you only see 2 hours) then there should be more lines to see like quarters. and after seeing only 1 hour in sum every 5 or 10 minute a line and so on...
i hope you know what i mean?2 votes -
Setting to remove or hide filter view on right hand in tickets view
Setting to remove or hide filter view on right hand in tickets view
It takes up a lot of display area on right and cannot be removed or minimized2 votes -
Add API get for Timesheets
Add get option in API for timesheets.
2 votes -
Splashtop - Device Enable/Disable
The ability to disable devices controls before connection with Slashtop. On either our side or theirs. Giving the ability to just watch remotely or logon and automatically have their mouse/keyboard/touchscreen disabled
2 votes -
2 votes
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Import tickets from Kaseya BMS
For MSPs that are moving away from existing RMM platforms to Atera, it would be great to have a more robust migration path. I'm putting this idea in the ticket area and specifically to be able to import historical tickets from Kaseya BMS into Atera, but I could see this being valuable to other MSPs coming from other platforms, and not just ticketing data.
2 votes -
Integration with 3rd Party Help Desks such as Mission Control
Mission Control (https://www.missioncontrolnoc.com/) is a North American based help desk and NOC outsourcing service. They currently only support integrations with Syncro and Autotask. We would like to use their services but we don't want to switch to Syncro. It would be extremely helpful it this integration and others were made a priority.
2 votes -
no search for modell possible
we do need the possibility to search for "modell" in the global search plus advanced search option in the global device list.
we should sometimes do things with a certain type of server and need a list of the same type, but no chance to get one. in the past months we no more did do this because of the lack, but now it becomes more often needed.
so PLEASE just add such a simple thing to the search options. i said this already years ago. but does this thing really need an "idea" or should it be includede out…
2 votes -
More Snippet Options
As it stands currently, I can input a snippet for the guest portal link, however, for those that will be new to the portal, I would like to add a snippet to a KB that I created they can go to for assistance on how to log in for the first time.
An example of this is that when a new users account gets created, they should receive an email with a randomly generated password (or so I'm told this happens) or they can choose the option of 'Forgot password' and reset the password themselves. Currently, it doesn't seem like…
2 votes -
Remote control without manage permissions
Remote control without management permissions. With the permission remote management, the user can also run scripts, services, ... But the user doesn't need this features. The only feature he uses is Remote control
2 votes -
When a technician creates a ticket for the customer, GUI reflect the creator and not show the ticket is "from" the customer
When a technician creates a ticket for the customer, in the ticket view or when in the customer tab, under tickets-- any newly created tickets by the technician currently show in the GUI that the ticket was created by or "from" the customer which is inaccurate. Often we may see an issue on a network and open a ticket on the customer's behalf. The customer gets notified by email that "we" the technicians have been notified of the ticket/issue they submitted, however, they never submitted anything and have no idea why they are getting a notification. Incoming technicians for the…
2 votes -
oauth/oidc support for admin/tech and also customer portal
Add support for oauth/oidc so that it's possible to setup against azure ad for an example. Then neither admin/tech or customers would need to hazzle with yet another password.
2 votes -
firefox compability
the atera site is not working correct in firefox, someone should check it out ..
2 votes -
Swedish language-pack for the dashboard
Add support for Swedish and other european languages to the dashboard.
2 votes -
alert for when a devices monitor is not available
All of our devices use multiple monitors.
Would like to be able to be alerted when a monitor is showing not available on the device.2 votes -
Allow for a two way connection using Work From Home
Allowing connecting from the home computer to the work one AND vice versa under the same licensing
2 votes -
2 votes
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exactonline
Hi
exactonline.nl is a populair accounting software in NL2 votes
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