4886 results found
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Atera Calendar with CalDav Support
What about an internal Atera Calendar with CalDav support?
We can then use CALDAV to sync our Atera calendar with our phones or other calendar applications that are sync with CALDAV capable calendars.
2 votes -
Indication of if a connection to a device is ongoing
If another tech is already connected to an agent, it would be great if it displayed who is accessing that agent in real-time
2 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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profile
When searching for outdated software from Reports > Software Inventory, please enable the following improvements:
allow use of a NOT (!=) crietria in the version.
allow assigning a Profile to selected results
2 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Read only Agent
With the constant fear of a crypto attack, I would prefer to be able to equip an device with agent only in read-only mode, to the detriment of the patch management option... In that way the risk to inject something via scripts, etc. will be inexistent :) Would that be possible?
Thanks!
2 votes -
Mailbox Check
We have many applications that send status e-mails (backup application primarily) to our inbox.
It would be useful to have the possibility to scan the mailbox to search for keywords (error, failed, etc) and automatically open a ticket. Thank you.2 votes -
See if any new unread replies on the dashboard
On the dashboard currently there is no way to see if you have had a reply without going into the tickets tab, need ability to see if there have been any UNREAD replies. Could go between OPen and Pending, needs to be unread replies.
2 votes -
extend the no reply ping period
It would be great to be able to extend the no reply ping period. I have some devices that do a reboot every week, this reboot should take longer than the default in Atera between 2 ping checks. it suddenly generates false alarms, and it is therefore time-consuming!
2 votes -
Bring back the letters on the top when choosing Client
I would like to see the letter filter brought back in to the Customer page. There is heaps of white space and sometimes it is MUCH quicker to filter by letter than to grab the keyboard and start typing (or scrolling)
2 votes -
Create a new KB article, sort the existing sections list alphabetically
What mad man decided that the drop-down box "Display in Section" when creating a new KB article, would be in such a dyslexic order? Would it be too much to request it be alphabetical?
2 votes -
Turn on/off remote connection permission requirement
Have permission request for remote connection based on technicians and not based on devices. Some technicians would require to ask for permission when remoting into the customer's computer.
2 votes -
Assign a ticket to a technician according to its creation time and time zone working
Helpdesk teams often have more than one technician working in different time zone/time slots.
It would be great to configure ticket assignment to the right technician working in the same time zone/time slot that the raised ticket.
2 votes -
Site admin
I'd like to enable a second user (Site Admin) for 1 site to use spashtop to help provide desktop support for that site only?
2 votes -
Remove or allow removal of SNMP default values
Currently SNMP devices have a number of default monitors that are no9t shown on the interface.
These need to be removed, or have the option of not using them.
The ability to granularly add OIDs negates the need for them. I understand that some people may desire the defaults, so how about the option to not use them.I just went through the operation of creating MANY SNMP devices and templates, only to find that even on the devices I intentionally did NOT add monitored OIDs (Informational only) only to find that ALL of the devices need to be re-added…
2 votes -
Need Report for Hourly Contracts.
Not being able to pull any report about customers Profitability on Hourly Contract ( 100% of our customers are on hourly contract) is why we are looking elsewhere . This is an extreme week part of your application. MSP in general bill by the hour or block hour. NEVER retainer. To not have this is why we are looking to move on. How did this even get to market without this feature? Not being able to pull up how much revenue is generated by a customer or a customer /technician over 'X' period is very poor design choice by your…
2 votes -
Allow non-HTTP(S) URLs in ticket bodies.
Please allow non-HTTP(S) links in ticket bodies, so we can leverage other URIs (such as ms-settings:Sound or jamfselfservice:).
2 votes -
Add ability to filter on blank custom fields.
We have custom fields that in some cases are text or numbers.
With a checkbox or drop down, you can select checked or not checked, but with text and number fields, there is no way to select, for example, devices with nothing in the field.It also does not find null fields when filtering on a number field and choosing < (some number smaller than the minimum valid number).
We need to be able to determine if a given field has a value.
2 votes -
Refocus development efforts a bit to the basic things
Do not get me wrong. the new stuff in every iteration is exciting!
But... maybe forcus a bit on better integrations instead of looking at the next third party add on.
the dashboard gives no info on the add ons what so ever. Webroot/BD Antivirus infections, disabled AV, Acronis Backup success/fail, seems only aparent being in the dashboard. One stop shop to see the status of your customers!
Webroot auto install with stored site key, seeing status on agent level, last infections, scan results... easy to collect via webroot API it seems, or via the agent itself.
Add AV to…
2 votes -
Delegated access to Atera dashboard
It would be nice if you could give delegated access to your Atera dashboard to another Atera subscriber. Two scenarios to consider.
I am a small MSP, and it would be nice for instances where I am out of town or sick, to give another trusted technician (who has their own Atera subscription) access to our Atera instance. Currently I have to help them get in for these instances, as I am not willing to pay $1000 per year for someone to get in twice a year.
Second scenario. I have one customer who has their own Atera instance they…
2 votes -
WakeOnLan with scheduler
Hi
I want to update the PCs at night. But when they are off, its not possible.
I can send manual the wakeOnLan command ... would be great if I`m able to use for this also a scheduler .. so I send on 21:45 a wakeOnLan and on 22:00 that the PCs should install all upates and shutdown when finished.
2 votes -
Monitor Websites with Javascript
would like to be able to monitor websites without html content.
2 votes
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