4702 results found
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Short window (2-5 minutes) to edit ticket response by tech
Allow a short period to edit a techs response in case of errors (spelling perhaps) or re read unclear item before posting - after which no edit is allowed.
1 vote -
Can ticket automation do follow-ups and close if no answer?
We've been trying to find a way to implement automated tickets follow-ups (using "activity status" and "hours since status changed") but can't seem to get it to work. Has anyone been able to make it happen? Currently, there is no trigger for Activity Status just Status. We cannot mark the ticket as Pending everytime to trigger this automation. Defeats the purpose of an automation it will have be done manually. I found a reddit article replied by Atera (3 years ago) and still no change. https://www.reddit.com/r/atera/comments/zevva9/can_ticket_automation_do_followups_and_close_if/
1 vote -
Ability to exclude customers from technician/user access
Would be very handy to have an option to exclude customers from Technicians rather than have to manage "specific" customers they can access. The larger an Atera instance grows, the more difficult and annoying it is to manage specific exclusions from the list for every group.
Having an option such as "Exclude these customers" from the technician access would be a much quicker and easier option rather than "specific customers" where you have to add every customer and then remove those that users shouldn't access.
1 vote -
Device Metrics
Device metrics
Currently, RAM and CPU usage are displayed as a single graph. A separate display would be very helpful. Network usage could also be shown as a graph, as well as a drive overview. Displaying these as tiles would be a worthwhile addition.
1 vote -
Mac Modell Specification
Mac Specification
In the device overview, it would be helpful to be able to differentiate which Apple model is being displayed under the Hardware tab, instead of just seeing "Mac" next to the model name. This would be extremely useful for sharing information with documentation systems.
1 vote -
Display local activities in the activity log
Display local activities in the activity log
It would be helpful if the activity log for devices listed not only the actions performed on the Atera itself, but also those performed locally on the device. Many competitors already offer this feature. This would significantly simplify the workflow.
1 vote -
execute agent in time
In the profile, when we check “Run profile on recently installed agents”, the execution does not happen immediately, it takes too long and often forces us to either trigger the profile manually right away or run the scripts individually. Why does this feature not work properly? It is completely opaque and that is not acceptable. Make sure that when we request execution for a recently installed agent, the profile runs immediately once the agent is detected and installed.
1 vote -
Atera ipv6 Support for Agents
Currently Atera lacks ipv6 support for agent installation and communication.
The installer goes to <account>.servicedesk.atera.com which only resolves IPv4 IPs for servicedesk-us.southcentralus.cloudapp.azure.com.
IPV6 support for other URLs:
pubsub.atera.com - No
pubsub.pubnub.com - No
app.atera.com - Yes
agenthb.atera.com - No
packagesstore.blob.core.windows.net - No
ps.pndsn.com - No
agent-api.atera.com - No
cacerts.thawte.com - No
agentreportingstore.blob.core.windows.net - No
atera-agent-heartbeat.servicebus.windows.net - No
ps.atera.com - Yes
atera.pubnubapi.com - No
appcdn.atera.com - Yes
atera-agent-heartbeat-cus.servicebus.windows.net - No
ticketingitemsstoreeu.blob.core.windows.net - No
download.visualstudio.microsoft.com - Yes
a32dl55qcodech-ats.iot.eu-west-1.amazonaws.com - Yes1 vote -
Copilot window obscures device function buttons
On a device page, the AI Copilot windows obscures the Connect, Manage, Copilot, and Create ticket buttons along the top. Similar issue on the Ticket page, etc.
1 vote -
Reports Name missing
I would like to request an enhancement that allows the assigned report name, such as the customer name or a unique report identifier, to be clearly displayed. I have created several reports, some of which are sent to customers and others to myself, for example status updates or internal reports. At the moment, the report name is not visible in the email preview, the email content, or within the report itself.
Adding this information would greatly improve clarity and usability, especially for users who manage multiple reports in parallel. This enhancement would reduce confusion, minimize manual verification efforts, and help…
1 vote -
Sort
In the mobile app there's no ability to sort. For example, you can't sort tickets newest to oldest or vice versa.
1 vote -
API for emails to pull tickets in via API calls rather than forwards or SMTPAuth
An option to integrate with email providers i.e. Microsoft via API calls rather than forwards.
This would allow emails/tickets to be pulled in fast, secure and minimises the amount of issues that can arise from email forwards and can help prevent ETP systems from double scanning emails that have already been checked (reducing hops and preventing further delivery issues)
1 vote -
Date format API
The date format should generally be configurable, and in communication with the API, it should at least conform to ISO 8061
1 vote -
Agent-reported device name synchronisation
Hi Atera team,
First of all, I just want to say how impressed we are with the platform. The pace of development, the clarity of the API, and the overall reliability of the agent have made Atera a core part of how we operate day to day. It’s clear a lot of care has gone into building something that scales well for real-world MSP use.
We wanted to raise a small but potentially high-impact feature request around device naming and agent reporting.
At the moment, if a device hostname is changed locally at the OS level, that change does not…
1 vote -
Button to go to 'next' and 'previous' ticket
There's an idea on this, but I am posting this as I feel the other ones are not really explained thoroughly.
I think there should be the option of -- if you're seeing your ticket 'view', to have the option to go to the next ticket.
on my organization, we open tickets to track certain stuff for records, just like any other else, but there has been the occasion where I have over 10+ tickets that I want to 'close' but I also want to Open the ticket, to see the last update I made, add an extra comment such…
1 vote -
tabs
Tabs should close when tickets are resolved/closed - There are filters to check on old tickets (closed/resolved).
Alternatively, the option to turn off tabs altogether would be welcome.
1 vote -
Forward email from non english Outlook to create a ticket
I'm sorry to inform you that all people are not using english version of outlook or gmail. Please, be nice with us, and fix the forward email to create a ticket at the requester name (and not the tech).
1 vote -
upgrade windows 11 to the last build Progress bar on the atera console and on the user side
Hello, i need to know when i start an upgrade for a win 11 station build from 24h2 to 25h2 a progress bar in Atera and user side , may be this future need to be expand because upgrade windows has few things that need to be check before like saving user data, i try on my end and the report i get is first failed and after 5 min it will say 100 complete but it will not upgrade , i will also like to chose to a build to upgrade to if possible, if it's possible to add…
1 vote -
Add departments in MSP
I need to use that: https://support.atera.com/hc/en-us/articles/4434393221148-Add-and-assign-departments
It's not possible in MSP account. Why? It's really usefull for big customers !
I need do cut a customer in subdivisions, and it's not possible. Incredible !1 vote -
Integration and Partnership with Afi.ai
Atera should explore a partnership and integration with Afi.ai to deliver advanced data protection and cyber resilience capabilities directly within its platform. Afi.ai is a leading solution for automated backup, ransomware protection, and rapid recovery for Microsoft 365 and Google Workspace environments. By integrating Afi.ai’s AI-driven backup and security features with Atera’s RMM and PSA tools, MSPs and IT teams could offer clients a unified experience for endpoint management and cloud data protection. This collaboration would significantly reduce operational complexity, strengthen business continuity, and provide a competitive edge by combining proactive IT management with intelligent backup and recovery—all in one…
1 vote
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