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  1. Splashtop users will be aware of this feature already however, you can check which devices have been successfully authenticated and have logged into your Splashtop Account. In Atera, you can check your Activity log which will show what IP Addresses the user has successfully logged in from however, it's not particularly useful in identifying that your Atera account is secure. Given the damage that can be done if your Atera account is compromised, I think it would be reassuring that the devices using your account are easily identifiable.

    What's your thoughts?

    2 votes

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    0 comments  ·  Security  ·  Admin →
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  2. Add the capability for a memo line or comment line in the invoice details.
    Multiple lines would be best.

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  3. Filter Recent Processes by customer or script when selecting timespan would (hopefully) reduce time it takes to return the results.

    I may be looking for a process ran in the last three months, but only for a specific customer, so I don't need all the data for every device and customer.

    Depending on how Atera stores this data, it may be an extra load not only for us, but for Atera servers to search through all customers' data.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  4. Require the ability to skip patches instead of excluding them or alternatively exclude them from the reports too. The problem with excluding patches is that they still list as available patches but excluded. When reports are generated, excluded patches still show as missing patches, which in turn pushes down the score percentage.

    2 votes

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  5. Lifecycle Insights Integration

    2 votes

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  6. Place links next to Knowledge Base Categories for creating a new section within it, for quick access. Same for sections: create a link for making a new article within a section. This would streamline the user interface within the Knowledge Base and make it more user friendly.

    2 votes

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  7. When exporting tickets in Hebrew the outcome to the end user does not look good. It's not supported deep enough.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. Send email to user if laptop not patched for x days. Customer tun off their computers and then put them to sleep so the IT automation didn't go through. We need to send them an email to let them know to keep it on

    2 votes

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  9. Export list of unassigned computers.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. Have the reply from an end user attach to the ticket and not just send to the technician's e-mail address. So that the the entire ticket thread is communicated from within the ticket.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. Time sheet report : give the possibility to display only date without hours.
    When I encode time on a ticket, sometimes I encode only a duration, not a begin and end hour. So when I print the report the hour shown in begin and end date is not relevant. Thanks for your attention.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  12. New Dashboard Design like you show in ads for Atera

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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      1. If you see Add-Ons menu from Devices page, there are the Bitdefender and Webroot too, which is correct. But... unable to install Bitdefender from ATERA Agents webpage, only Webroot (missing Add-Ons menu...) Secondly, from Customers page there is a dedicated Webroot shield icon but Bitdefender is under three-dots, Add-Ons, Bitdefender, Antivirus, Install path, which is frustrated. (you should move Webroot to Add-ons)
    1. From Devices page - Software inventory: there is a search software bar, but if you see from Agents page - Software inventory, search software bar missing.

    2. Reboot required information missing from Agents page

    3. Unable to filter agent's Battery…

    2 votes

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  13. Hello ! On mobile devices such phones, the lay-out of the article is not often well displayed : if the article contains images (print screens), they don't fit the screen and the right side is not visible.
    Could you work on that ?

    2 votes

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  14. We need a API end point for getting all workstations listed under a client.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. When I generate a ticket from event why do I need to pick the client, contact and agent, the system should pull all the information from the event

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. If we open more than one ticket the Tab title always says "Atera -RMM...." which makes it hard to find the ticket we want. It would be much easier if it gave the ticket title instead

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  17. Please make the font size adjustable on invoices

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  18. Regroupement des clients par Groupe... nous gérons des Groupes Hoteliers ayant chacun X sites.
    Nous devons pouvoir regrouper plusieurs clients dans un seul Groupe pour facilité de traitement et de duplication des contrats
    Exemple :
    Groupe ACCOR
    Sites IBIS
    Client IBIS ORLY
    Client IBIS ROISSY
    ....
    Sites MERCURE
    Mercure PARIS SUD
    Mercure PAU
    ....

    Etc ...

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  19. PSA: automate all of our 365 billable customers, our back up. Nice for Atera to bill that automatically every month. Keeps up with the # of subscription as we change that

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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