4828 results found
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face recognition
optional setting to deactivate Atera asking for face recognition and use 2fa TOTP code by default
2 votes -
Calendar Integration details
Would it be possible to include the company name when planning a agenda item with the calendar integration option?
2 votes -
Automate remote support bookings
Scheduling remote support windows wastes time. Eliminate the scheduling ping pong for your team by automating the scheduling process.
The ability to send a customer a Microsoft bookings link so they can book an appointment for remote support similar to timezest.com
2 votes -
Creating a custom feature to set time round in ticket, so we could set to 5 or 10 or 20 minutes instead of quarter or half or full hour
Creating a custom feature to set time round in ticket, so we could set to 5 or 10 or 20 minutes instead of quarter or half or full hour
2 votes -
Custom Fonts
For marketing, I use Lato as the font and attempt to use that font everywhere I can to synchronize my correspondence.
It would be very beneficial as a means of adding branding-specific information to my account.
Atera already has custom branding options available under the white label settings. If Atera could expand that to include font and perhaps ticket style that would deliver a consistent feel to the client. I would also like the ability to make the font settings default and possibly the only option in tickets so that the font is always consistent.
2 votes -
Customer mobile app
It would be good to have a mobile application for users, in order to make an ticket easier and faster. It would be good to download and install custom application by scanning the QR code from the agent, download application and automatically configure account from agent. Today, my users are too lazy to send emails or open portals. Also, if the ticket closes by tehnician, it would be good for the user to confirm the closing of the ticket! Also, it would be good if they could leave a short video, voice message or some other attachment when opening the…
2 votes -
Atera Calendar with CalDav Support
What about an internal Atera Calendar with CalDav support?
We can then use CALDAV to sync our Atera calendar with our phones or other calendar applications that are sync with CALDAV capable calendars.
2 votes -
Indication of if a connection to a device is ongoing
If another tech is already connected to an agent, it would be great if it displayed who is accessing that agent in real-time
2 votes -
profile
When searching for outdated software from Reports > Software Inventory, please enable the following improvements:
allow use of a NOT (!=) crietria in the version.
allow assigning a Profile to selected results
2 votes -
Mailbox Check
We have many applications that send status e-mails (backup application primarily) to our inbox.
It would be useful to have the possibility to scan the mailbox to search for keywords (error, failed, etc) and automatically open a ticket. Thank you.2 votes -
See if any new unread replies on the dashboard
On the dashboard currently there is no way to see if you have had a reply without going into the tickets tab, need ability to see if there have been any UNREAD replies. Could go between OPen and Pending, needs to be unread replies.
2 votes -
extend the no reply ping period
It would be great to be able to extend the no reply ping period. I have some devices that do a reboot every week, this reboot should take longer than the default in Atera between 2 ping checks. it suddenly generates false alarms, and it is therefore time-consuming!
2 votes -
Bring back the letters on the top when choosing Client
I would like to see the letter filter brought back in to the Customer page. There is heaps of white space and sometimes it is MUCH quicker to filter by letter than to grab the keyboard and start typing (or scrolling)
2 votes -
Create a new KB article, sort the existing sections list alphabetically
What mad man decided that the drop-down box "Display in Section" when creating a new KB article, would be in such a dyslexic order? Would it be too much to request it be alphabetical?
2 votes -
Turn on/off remote connection permission requirement
Have permission request for remote connection based on technicians and not based on devices. Some technicians would require to ask for permission when remoting into the customer's computer.
2 votes -
Assign a ticket to a technician according to its creation time and time zone working
Helpdesk teams often have more than one technician working in different time zone/time slots.
It would be great to configure ticket assignment to the right technician working in the same time zone/time slot that the raised ticket.
2 votes -
Site admin
I'd like to enable a second user (Site Admin) for 1 site to use spashtop to help provide desktop support for that site only?
2 votes -
Remove or allow removal of SNMP default values
Currently SNMP devices have a number of default monitors that are no9t shown on the interface.
These need to be removed, or have the option of not using them.
The ability to granularly add OIDs negates the need for them. I understand that some people may desire the defaults, so how about the option to not use them.I just went through the operation of creating MANY SNMP devices and templates, only to find that even on the devices I intentionally did NOT add monitored OIDs (Informational only) only to find that ALL of the devices need to be re-added…
2 votes -
Need Report for Hourly Contracts.
Not being able to pull any report about customers Profitability on Hourly Contract ( 100% of our customers are on hourly contract) is why we are looking elsewhere . This is an extreme week part of your application. MSP in general bill by the hour or block hour. NEVER retainer. To not have this is why we are looking to move on. How did this even get to market without this feature? Not being able to pull up how much revenue is generated by a customer or a customer /technician over 'X' period is very poor design choice by your…
2 votes -
Allow non-HTTP(S) URLs in ticket bodies.
Please allow non-HTTP(S) links in ticket bodies, so we can leverage other URIs (such as ms-settings:Sound or jamfselfservice:).
2 votes
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