4715 results found
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When a technician creates a ticket for the customer, GUI reflect the creator and not show the ticket is "from" the customer
When a technician creates a ticket for the customer, in the ticket view or when in the customer tab, under tickets-- any newly created tickets by the technician currently show in the GUI that the ticket was created by or "from" the customer which is inaccurate. Often we may see an issue on a network and open a ticket on the customer's behalf. The customer gets notified by email that "we" the technicians have been notified of the ticket/issue they submitted, however, they never submitted anything and have no idea why they are getting a notification. Incoming technicians for the…
2 votes -
oauth/oidc support for admin/tech and also customer portal
Add support for oauth/oidc so that it's possible to setup against azure ad for an example. Then neither admin/tech or customers would need to hazzle with yet another password.
2 votes -
firefox compability
the atera site is not working correct in firefox, someone should check it out ..
2 votes -
Swedish language-pack for the dashboard
Add support for Swedish and other european languages to the dashboard.
2 votes -
alert for when a devices monitor is not available
All of our devices use multiple monitors.
Would like to be able to be alerted when a monitor is showing not available on the device.2 votes -
Allow for a two way connection using Work From Home
Allowing connecting from the home computer to the work one AND vice versa under the same licensing
2 votes -
2 votes
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exactonline
Hi
exactonline.nl is a populair accounting software in NL2 votes -
Hide certain contracts from tickets
Would like to hide certain contracts so for ex. a flat-fee contract is not visible under a customer.
We use some flat-fee contracts to bill the customer for example a server per month.,
2 votes -
Ability to Change Name of Agents on Clicking on It
Change name directly agent when clicking on it.
2 votes -
Change Presets Alerts from Critical To Information
On presets alerts, ability to change from critical to information.
2 votes -
Add info about time in tickets
Could you please add the full date/time of the ticket (created/modified) on ticket's listing and on ticket detailed view ?
2 votes -
Alerte Expiration contrat : 3 mois
Il serait utile de pouvoir configurer la durée d'alerte d'expiration des contrats à 3 mois (actuellement 2 mois maximum). Car pour respecter le délai légale d'information (hause des tarifs par exemple) auprès des clients, mon avocat m'informe que le délai est de 3 mois avant (et non 2 mois). La fonction existant déjà, je ne pense pas qu'il soit très difficile d'ajouter la proposition 3 mois ? ;) Merci par avance !
2 votes -
remove reasign option for technicians
Create new role/permission to remove reassignment of tickets between technicians. only admin must be able to reassign
2 votes -
open in new ribbon
often there are reports or popups like "monitored devices" of agents (example: if a device does do a generic check of an access point and so on) where you see lot's of devices which include an open link to them.
then it would nice to have an option box "open in new ribbon". so if not ticked then clicking onto this should open in the same ribbon, but if ticket the device should open in a new ribbon.but this could be done as a personal general setting too. means "always open device links in new ribbon".
example: i am…
2 votes -
Raw Data Exports
I would love the ability to export all my customers and devices into one big spreadsheet that I can then manipulate and create my own reports from. Maybe this is doable via API but that's outside my realm of knowledge. The last few RMMs I've used have all had something similar to this so it seems like it should be a pretty standard feature.
2 votes -
watchdog
The agent program would need to be equipped with a watchdog process. It typically breaks down regularly in an undersized environment on a memory weak client machine. If the program has not communicated for 1 day, restart it automatically.
2 votes -
API Contacts (MSP)
API, GET contacts
add CustomerID filter option (obtain contacts for a specific customer)add Sync Source information (Entra = True)) into Contact data,
add also to GET /api/v3/contacts/{contactId}1 vote -
Built-In Calendar & In-App Scheduling
Introducing a built-in calendar within Atera would greatly improve workflow by allowing users to view, manage, and schedule tickets all in one place. This would reduce time spent switching between applications, streamline ticket creation, and enhance overall productivity for teams. We strongly encourage Atera to consider developing an internal calendar feature to better support technicians and improve the user experience.
1) View schedules in real time – Technicians can instantly see their assigned tickets, appointments, and availability in one place.
2) Assign and update tickets quickly – Dispatchers can schedule, reschedule, or reassign jobs without leaving the system.
3) Stay…1 vote -
Event Log Triggers show Rule Title
When an alert is triggered I could care less to see the event. I want to see the title of the rule. That is the only thing that means anything to me. I can always look at the event log in the detail. THis is a major pain point as I either need to keep a list handy or click on each one to see what the issue actually is. Very annoying.
1 vote
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