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5021 results found

  1. new article

    Place links next to Knowledge Base Categories for creating a new section within it, for quick access. Same for sections: create a link for making a new article within a section. This would streamline the user interface within the Knowledge Base and make it more user friendly.

    2 votes
    0 comments  ·  User Interface  ·  Admin →
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  2. support R2L ticketing

    When exporting tickets in Hebrew the outcome to the end user does not look good. It's not supported deep enough.

    2 votes
    0 comments  ·  Tickets  ·  Admin →
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  3. Email Customers To tell them patching is needed

    Send email to user if laptop not patched for x days. Customer tun off their computers and then put them to sleep so the IT automation didn't go through. We need to send them an email to let them know to keep it on

    2 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  4. Export list of unassigned computers

    Export list of unassigned computers.

    2 votes
    0 comments  ·  Reports  ·  Admin →
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  5. Have the reply from an end user attach to the ticket

    Have the reply from an end user attach to the ticket and not just send to the technician's e-mail address. So that the the entire ticket thread is communicated from within the ticket.

    2 votes
    0 comments  ·  Tickets  ·  Admin →
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  6. Time sheet report give the possibility to display only date without hours

    Time sheet report : give the possibility to display only date without hours.
    When I encode time on a ticket, sometimes I encode only a duration, not a begin and end hour. So when I print the report the hour shown in begin and end date is not relevant. Thanks for your attention.

    2 votes
    0 comments  ·  Reports  ·  Admin →
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  7. New Dashboard Design

    New Dashboard Design like you show in ads for Atera

    2 votes
    0 comments  ·  Dashboard  ·  Admin →
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  8. ATERA UI inconsistency

      1. If you see Add-Ons menu from Devices page, there are the Bitdefender and Webroot too, which is correct. But... unable to install Bitdefender from ATERA Agents webpage, only Webroot (missing Add-Ons menu...) Secondly, from Customers page there is a dedicated Webroot shield icon but Bitdefender is under three-dots, Add-Ons, Bitdefender, Antivirus, Install path, which is frustrated. (you should move Webroot to Add-ons)

    2. From Devices page - Software inventory: there is a search software bar, but if you see from Agents page - Software inventory, search software bar missing.

    3. Reboot required information missing from Agents page

    4. Unable to filter agent's Battery…

    2 votes
    0 comments  ·  Admin →
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  9. Display on mobile device is not always good (problem with images)

    Hello ! On mobile devices such phones, the lay-out of the article is not often well displayed : if the article contains images (print screens), they don't fit the screen and the right side is not visible.
    Could you work on that ?

    2 votes
    1 comment  ·  Customer Portal & Knowledge Base  ·  Admin →
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  10. GET API call for workstations

    We need a API end point for getting all workstations listed under a client.

    2 votes
    0 comments  ·  Devices  ·  Admin →
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  11. Generate ticket from event

    When I generate a ticket from event why do I need to pick the client, contact and agent, the system should pull all the information from the event

    2 votes
    0 comments  ·  Tickets  ·  Admin →
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  12. Ticket Title in Tab Name

    If we open more than one ticket the Tab title always says "Atera -RMM...." which makes it hard to find the ticket we want. It would be much easier if it gave the ticket title instead

    2 votes
    0 comments  ·  Dashboard  ·  Admin →
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  13. Please make the font size adjustable on invoices

    Please make the font size adjustable on invoices

    2 votes
    0 comments  ·  Billing  ·  Admin →
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  14. regroupement clients

    Regroupement des clients par Groupe... nous gérons des Groupes Hoteliers ayant chacun X sites.
    Nous devons pouvoir regrouper plusieurs clients dans un seul Groupe pour facilité de traitement et de duplication des contrats
    Exemple :
    Groupe ACCOR
    Sites IBIS
    Client IBIS ORLY
    Client IBIS ROISSY
    ....
    Sites MERCURE
    Mercure PARIS SUD
    Mercure PAU
    ....

    Etc ...

    2 votes
    0 comments  ·  Customers  ·  Admin →
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  15. Automate Billing

    PSA: automate all of our 365 billable customers, our back up. Nice for Atera to bill that automatically every month. Keeps up with the # of subscription as we change that

    2 votes
    0 comments  ·  Billing  ·  Admin →
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  16. MYOB Accounting integrations

    Integration MYOB = another accounting package. probably the biggest competitor with Xero in Australia.

    2 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
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  17. Exporting Customers Details/Data

    The ability to export customer data/details, since we have a way to import.

    This for migrating to new MSP

    2 votes
    0 comments  ·  Customers  ·  Admin →
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  18. Communicate with users signed in on a device, without beginning a remote connection

    While attempting to complete a task on a device clients device, I'm often encountering a user that is logged into that device. I can always check for logged in users before remoting in, however it would be really great to be able to send the current logged in user a notification or communication box to let them know that some maintenance is required.

    2 votes
    0 comments  ·  Customers  ·  Admin →
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  19. Agent Notification of Updates to Devices/Users

    Is it possible to have the Atera Agent show status (Alert Device/User) of incoming patches/Alerts to Devices/Users prior to starting a maintenance or patch cycle?

    2 votes
    0 comments  ·  Admin →
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  20. With a lot of apps being SaaS these days, it would be nice to be able to add a web browser shortcut linked to certain websites to device des

    With a lot of apps being SaaS these days, it would be nice to be able to add a web browser shortcut linked to certain websites to device desktops.

    2 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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