4782 results found
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Emailed response thread context
Email reply thread context is lost if the user replies out of order, showing only the response, causing confusion for the user and technician at times. It would be better if the context of the reply was available to review in this case, maybe click or hover to see the context of the reply as we cannot make the assumption that the user is responding in the correct context either.
2 votes -
Custom tags with hierarchy like auto tags
The auto tags have a hierarchy in many instances - Hardware, Application, Network as top levels, and various things as sub-levels.
Need this ability with our own created tags.2 votes -
Better Billing for Non-MSP Atera Customers
We currently use Atera for in-house support only, not as an MSP, and also have the Bitdefender AV component. We receive two separate bills each month, one for Atera technicians and one for Bitdefender licenses.
We would like to see two improvements:
- Billing with Atera that does not require a credit card (prefer Invoicing)
- Unified billing when using Atera and any other add-ins, such as Bitdefender AV.
Thank You!
2 votes -
Ability to turn on new UI for only 1 tech
UI: ability to turn it on for only one tech and not everyone under the account.
2 votes -
Link Contract to Ticket Type.
It is likely a common scenario that a client is on a monthly retainer for maintenance, so they do not pay extra for fixing problems, but if they want a change made, they get billed by the hour.
There is a way to change the ticket type - Problem/Change. so the ticket is categorized correctly- and a way to change the contract, so they can be billed appropriately, but it would be nice if the Ticket Type could be linked to a Contract so they are billed based on ticket type.
2 votes -
change ticket back to "new from "read"
If a tech reads a ticket it moves to "READ" - it looks like someone has started it, if after reading it it's needs another tech it cannot be set back to "new" so other techs know to look at it.
2 votes -
Scroll to Top/Page Up/Page Down functionality in ticket queue
Scrolling to the bottom of the general ticket queue essentially means you have to open a new Atera tab or manually scroll to the top, both of which become very time consuming.
The page lacks any functionality to quickly navigate to the top or scroll between "pages" of tickets.
2 votes -
Unselect/Unselect some patching from going through in IT Auto Profile
Being able to run major updates first and then schedule for the non major updates after.
Basically, to select the patching before they run.2 votes -
Auditor Report: Should have "Windows" written instead of "win"
Auditor Report: in the Workstation distribution, it's written as "Win 7". It should be “windows” instead of “win”.
2 votes -
2 votes
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Customize preset alerts
As it stands, Atera offer pre-set Alerts. However, you cant change the severity of these unless you delete them and set your own up. This is time consuming. It would be great to change the severity of pre-set alerts that Atera have created.
2 votes -
Hide (or minimize) Customer-details pane
Left side menu have minimize button, so we can choose icons or descriptions (Dashboard, Tickets Customers, etc), which is good.
Could be nice to have something similar for customer administrative details when customers is chosen.
That way we could have cleaner "desktop" with more details for devices, alerts etc. for that customer. Could be even more usefull for IT-depts. that have only one customer.2 votes -
Möglichkeit nach Seriennummer zu suchen
Ich möchte gerne nach Möglichkeit die Geräte nach Seriennummer zu suchen. Ich habe hierzu keine Möglichkeit gefunden.
Die sollte über alle Kunden möglich sein. Ich erhalte vom Hersteller, dass ein Geräte die Wartung verliert. Kann aber nicht sagen, wo dieses Geräte eingesetzt wird. Hier wäre die Suche sinnvoll2 votes -
Specific device alerts
Would be nice if you could select the devices that you want alerts from instead of all the devices, like if you have servers and desktops mixed and you only want alerts from the servers to select only them to send out alerts for going offline etc.
2 votes -
Auto-filled invoices
Auto-populate invoices with all time entries for the given customer during the past month or specific date range.
2 votes -
Send notification to Customer Main Contact when a Ticket change status
It could be very usefull the possibility to send notification not only to the contact of the ticket, but also to the main contact of the customer.
For example, to send a notification also to Main Customer Contact when a ticket is closed.
And anyway, the possibility to have "Main Contact" as option, in the destitation dropdown.
2 votes -
face recognition
optional setting to deactivate Atera asking for face recognition and use 2fa TOTP code by default
2 votes -
Calendar Integration details
Would it be possible to include the company name when planning a agenda item with the calendar integration option?
2 votes -
Automate remote support bookings
Scheduling remote support windows wastes time. Eliminate the scheduling ping pong for your team by automating the scheduling process.
The ability to send a customer a Microsoft bookings link so they can book an appointment for remote support similar to timezest.com
2 votes -
Creating a custom feature to set time round in ticket, so we could set to 5 or 10 or 20 minutes instead of quarter or half or full hour
Creating a custom feature to set time round in ticket, so we could set to 5 or 10 or 20 minutes instead of quarter or half or full hour
2 votes
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