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5021 results found

  1. Allow tickets to be sorted by assigned technicians such as ordering the tickets by who is working on them. prioritise certain technicians' tickets to the top

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. You should be able to install an agent on a device and the system should be able to assign it to the correct customer based on the domain of the customer or some other attribute in the customer details

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  3. If provided with an AWS user account allow network discovery to trawl over that account for AWS resources and if servers allow agent install.

    Basically an aid with inventory management of cloud-based servers for an Org for ISO270001 compliance.

    2 votes

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  4. Alert or send an email when a program is uninstalled.

    2 votes

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  5. Hoodoo Integration for KBs

    2 votes

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  6. KB article suggestion based on keywords: so you can just add it easily. It gives you the recommendation of whichever article would be the best to resolve the issue.

    2 votes

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  7. Search tickets that do not have tags

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  8. Having the ability to prevent customers from seeing any open/resolved tickets. Only view option for customer portal is knowledgebase and create new support ticket.

    Currently in admin >> Settings >> Tickets >>Customer Portal the option to view Open/Resolved is greyed out and unable to remove that view from customers

    2 votes

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  9. I needed to ask variables on my uploaded scripts instead of need to put the .exe file on the agent or create a script to download the file.

    This solution will help me on locations and agents with no good internet bandwidth.

    2 votes

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    1 comment  ·  Admin →
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  10. Hi

    I would like that you can allow certain contacts to have access to multiple tickets of different customers. Adding the same contact to different customers is not possible.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. I have low confidence that Atera has stopped sending out emails to previous notification email addresses, and would like a report to show all emails sent out from the system

    2 votes

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    1 comment  ·  Admin →
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  12. At the bottom of the agent health report is a list of Common Historical Alerts. We need an alert report that has the dates the of those alerts. Knowing an alert or ticket was created a month ago isn’t really helpful. With the tightening of security requirements across industries, detailed reports are being more widely required.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  13. Would be useful so we can set a rule for when there's a response it sets the ticket to Pending.

    2 votes

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  14. Execution of automation profiles in dependence of each other, i.e.:

    Run folder/group one on Microsoft Patch day (2nd Tuesday of month)
    Run folder/group two one week after automation profile 1
    Run folder/group three another week after automation profile 2
    and so on....

    2 votes

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  15. Availability alert separate of other alerts for specific users

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  16. Instead of panning through the Name of the device it would be quick and easy to have a picture of a device. A pre-canned illustration imagery of the device type. For instance if it's a AP have a picture of an access point instead of company image for better identification. I usually sort by company anyhow so having a picture of company logo doesn't really benefit much.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  17. It would be helpful if we can implement IP based restriction to restrict the technicians for remote office only not for mobile technicians

    2 votes

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    1 comment  ·  Admin & Core  ·  Admin →
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  18. Ability to filter by more IP information including gateway, dhcp server and dns servers.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. Please accept the integration of Domotz from those who are already their customers, after acquiring the Atera Platform we discovered that we cannot integrate into our Domotz because we have to acquire a new account, for those who already use Domotz this is bad, we cannot lose all settings.

    2 votes

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  20. When users submit a ticket via email and they include an image, the ticket shows a link with image.jpeg attached. Clicking on it downloads the image. It would be nice if it just opened in the browser over top of the ticket, with an X to close it. Documents have the same challenge. Can you make it work more like how gmail handles attachments?

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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