5046 results found
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Add alert duration and when it happened
Would like to know how long did an alert last for and when did it happen: Scenario: You need to know the exact time an issue started with a machine and when it was resolved so that you know how long the issue went on for and you also want to use the exact time to help you match the cause in some other log such as the windows event viewer.
2 votes -
Add 'Connect' button under Alert tab
Would like to have the connect button in the Alerts page. Scenario: You want to investigate the alert on a machine using a remote control session – but the connect button that you get on the devices page (see below) is missing from the alerts screen!
This means that you have to make an extra click on the device name and wait for that page to load up before you can perform a connect.
Please add the missing button2 votes -
Search behaves differently in new UI
Search in the new UI behaves differently: Scenario: You copy a serial number from somewhere but accidentally include an extra space in front of it (easily done) and then paste it in to the Atera search box in the new UI. This can lead to a lot of confusion as it is not always obvious that you have accidentally got a leading space in the search box.
2 votes -
Send summary email to client when closing a ticket
When you go on site and then close a ticket, it would be nice send an email to the client that summaries everything that was done. Where we can export and send to the client for signature or for him to know that we did a, b, c
2 votes -
Make the fields Priority, impact and type empty
The Priority, impact and type are now filed in, but it should be empty, so a technician is required to fill the with the correct fields. Now the default always are
Low, no impact and incident. This means nobody thinks about it and use these fields2 votes -
new feature request
I would like to have the ability to set each customer's remote preference as Attended or Unattended. This would be ideal for different customer types.
2 votes -
Put all cusomers on the dashboar map
The ability to set all customers at once on the dashboard map. At the moment u have to put them individual on the map.
2 votes -
Track time for multiple tickets at same time.
It would be really helpful to have the ticket timer running on multiple tickets at the same time. I am a single-person business and many times am working on multiple tickets at the same time.
2 votes -
Ticket Reply Drafts
While the 'Restore'/'Discard' last message feature is convenient, a more robust solution would be to have a Drafts folder for ticket replies. Since the 'Restore' button only restores the last message, the last message appears to get replaced with a signature on a new message.
More control over the restore feature by replacing it with reply drafts would prevent lost replies or having to type lengthy replies somewhere else (like Word with Autosave enabled) and then copy it over.2 votes -
Exclude retired devices in Advanced Reports
Same option as in Standard Reports
2 votes -
Support for secure devices that cannot connect to the Internet and need software updates
Support for secure devices that cannot connect to the Internet and need software updates
2 votes -
Ability to filter devices by folders for ALL clients
It would be great to be able to list and filter devices by folders for ALL clients in Devices - Filters
2 votes -
Drill Down Customer Menu
Require a Drill Down Menu (multi-level tree structure) for Customers:
When we click on Customers Menu on the left it should (show + or > sign) expand all customers and we should be able to drill down to any customer. And when we Select a particular customer, it should expand and show options such as Devices, Tickets, Alerts, etc. This will be a very helpful feature and make the process of switching between different customers.
2 votes -
Waiting Status that stops the ticket average times
I have different status categories set up to keep me on track. But if I am waiting on a part, it will impact my ticket times, especially if the vendor doesn't have it in stock. My ticket can sit in queue for weeks and then my average time to close can be days when it's normally under 2 hours.
Can we create a status that will stop the clock on the ticket averages?
2 votes -
filter
On a specific device, under the manage menu, make hi-lo filters for the Task Manager. Sort CPU and Memory by highest or lowest values.
2 votes -
Main contact to see all tickets in service portal by all sites
Wants ability for main contact of one site to be able to see all tickets from all sites on the service portal.
(CTO for ex wants to be able to see all tickets opened by the various sites)2 votes -
Freshservice ticket migration.
Would be nice to migrate Freshservice tickets into Atera.
2 votes -
Ability to filter machines in a folder view to shown offline machines only
Ability to filter machines in a folder view to shown offline machines only.
2 votes -
Customizable sound for Alerts
Customizable sound for Alerts
2 votes -
Ability for a tech to follow a ticket
Ability to follow ticket. To know when a ticket has updated something. Even if you are not the technician assigned. Sometimes, it is helpful if the tech is out of the office, or he’s tied up. Once you CC, you’re stuck on the email thread unless the clients remove you as well. Second assignee – text box that says follow the ticket. “observer” if it needs to follow to do ticket automation rules but ideally, would be that if the box is checked, to send the email to that person
2 votes
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