4748 results found
-
Wingate Software Updates
Wingate instead of chocolatey/homebrew: it takes the updates from the editor right away so if there is an issue, it is coming directly from the editor and not someone who posted the update. Chocolatey does not verify the update. Wingate takes from Microsoft. So if they deploy the wrong version, it's Microsoft's fault. It is native with windows 11 and 21.h1 or 21.h2.
2 votes -
Notification Center Renewal Contact
Notification on the notification center when a contract will expire + button that says "renew" so they can renew the contract right away
2 votes -
Agent Braning
Braning and put my logo and change the FQDN when the agent tried to comunnicate whitch destination server.
2 votes -
Script category dropdown should remember it's last selection
It would be nice if the drop down menu for the category in the scripts screen would remember the last selection. When I'm running scripts and jumping between customers and views but doing the same thing its time consuming to look for the script I want.
2 votes -
Keep Link in Tickets from Email
When forwarding an email with a link, the link is no longer clickable
2 votes -
Color Based Ticket Presets
I think the ability to visually change the background of the tickets to a color based on the customer. We have multiple techs with "assigned" buildings and it would be a very nice feature to have presets on the dash to easily display and sort. I know it may seem petty, but to be able to scan at a glance is pretty helpful when things get a bit hectic. Just adds another sub layer of sorting/filtering without completely losing the ability to see the big picture.
2 votes -
Ability to monitor user profile disk
Ability to monitor user profile disk. With our customers, user terminal server, rather than them use their C drive, each user gets allocated a disk, 5GB and then that they can log into use diff terminal server. Would like to be able to set up some alerts
2 votes -
connection agent that is easier
a connection agent that is easier for the user to find and that displays information so that the user can tell the technician what his equipment is in the event that he does not have the equipment related to a contact
2 votes -
Creating a client with several subclients inside
Creating a client with several subclients inside
2 votes -
Ticket to contract type
- Be able to assign a ticket to all contract types. Sometimes I do work related to Backup or antivirus which I want to track time for, but may not be billable.
2 votes -
Alerts to show exact creation date
Alerts in the alert list should show the exact date and time of creation, and then "1 day ago" or whatever in parentheses.
2 votes -
Password Management
Admin users should be able to log into their secure portal to see company passwords on file.
2 votes -
Group Contacts
Add ability to group Contacts ("Admin", "Billing", "Archived" etc)
2 votes -
threshold alerts with the level we want and not just the level from event viewer
We can setup custom alerts for Event ID in thresholds. The problem is that when setting up the alert, the level has to match what is in the windows log. For example if we setup an alert for the Event ID 4672 for a user being granted admin rights. In the event viewer the level is "informational" so we have to setup the alert in the threshold as informational to match. It would be great if we could assign the Atera alert to Warning instead of informational. That would let us have that red flag warning that they may be…
2 votes -
display reason for failure in email automation report
Customizable email templates/reports (i.e. display reason for failure of an automation report)
2 votes -
Display updates for clients in folders
When creating folders in the devices tab, I would like to see the updates for the client PCs in this folder/group. Currently it is necessary to open every client PC of a folder manually to manage the updates
2 votes -
Minimize Filter options under Tickets
I would like a larger view of my open tickets. The Filter options minimize when I scroll all the way down, but I not before then. I would like a toggle button to hide the grayed out options under the Tickets / Tickets page. URL is https://app.atera.com/new/tickets
3 votes -
change company name in tickets
It would be helpful if there is a way to change Company, as well as requester, in tickets. For example, a company called "unassigned" appears when unfamiliar e-mails and domains send emails to the ticket forwarder address. If I can directly edit this information in the ticket, it will be extremely helpful.
2 votes -
Alerts in Windows
Would be nice if it was possible to get a Windows Alert when a new ticket gets created.
2 votes -
AnyDesk for Pro plan
AnyDesk for Pro plan
2 votes
- Don't see your idea?