4678 results found
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AnyDesk for Pro plan
AnyDesk for Pro plan
2 votes -
Include NOTES in PRODUCTS report
Please include the Notes in the Products report.
2 votes -
Ability to duplicate scripts from "My scripts" for easy editing
The title says it all...
2 votes -
Option to add picture of device
It would be nice to be able to add a picture of a device and have the picture show on the device page.
2 votes -
Stolen devices
Ifdevices are stolen, I want to wipe out the data with the Atera agent or through the Atera console.
2 votes -
Bulk Assign customer contact
When we have bulk tickets come in from a backup report or AV report it all comes from the same notification email address and set as Unassigned.
Given that Atera won't assign a ticket from the Subject line by a 'Keyword' search feature - which I have seen in other ITSM tools, we should have the option to bulk assign to a customer contact (I use a generic contact for each customer for notifications) so I don't have to go into each ticket and assign said contact to align with the customer.
Much like the Bulk assign technician, we should…2 votes -
Automatic agent deletion of clients that have not been online for a long time
It would be very helpful if there would be a function that outdated agents, for example, 6 or 12 months (arbitrarily adjustable) were no longer online, automatically deleted from Atera. So that you always have a clean client infrastructure and no corpses in the panel manually over the device filter setting must constantly clean.
2 votes -
New address line
Unfortunately, the invoice module cannot be used for me:
Almost the complete address is output in one line, which is then cut off because it is far too long.
The information "Federal State" and "State" is not required, the important information "Zip Code" is missing.In order to be able to use the invoice module, I need:
Address1: street - street number
Address2: zip code - cityI wonder why no one has complained about this, isn't that obvious?
2 votes -
Emailed response thread context
Email reply thread context is lost if the user replies out of order, showing only the response, causing confusion for the user and technician at times. It would be better if the context of the reply was available to review in this case, maybe click or hover to see the context of the reply as we cannot make the assumption that the user is responding in the correct context either.
2 votes -
Custom tags with hierarchy like auto tags
The auto tags have a hierarchy in many instances - Hardware, Application, Network as top levels, and various things as sub-levels.
Need this ability with our own created tags.2 votes -
Better Billing for Non-MSP Atera Customers
We currently use Atera for in-house support only, not as an MSP, and also have the Bitdefender AV component. We receive two separate bills each month, one for Atera technicians and one for Bitdefender licenses.
We would like to see two improvements:
- Billing with Atera that does not require a credit card (prefer Invoicing)
- Unified billing when using Atera and any other add-ins, such as Bitdefender AV.
Thank You!
2 votes -
Ability to turn on new UI for only 1 tech
UI: ability to turn it on for only one tech and not everyone under the account.
2 votes -
Link Contract to Ticket Type.
It is likely a common scenario that a client is on a monthly retainer for maintenance, so they do not pay extra for fixing problems, but if they want a change made, they get billed by the hour.
There is a way to change the ticket type - Problem/Change. so the ticket is categorized correctly- and a way to change the contract, so they can be billed appropriately, but it would be nice if the Ticket Type could be linked to a Contract so they are billed based on ticket type.
2 votes -
change ticket back to "new from "read"
If a tech reads a ticket it moves to "READ" - it looks like someone has started it, if after reading it it's needs another tech it cannot be set back to "new" so other techs know to look at it.
2 votes -
Scroll to Top/Page Up/Page Down functionality in ticket queue
Scrolling to the bottom of the general ticket queue essentially means you have to open a new Atera tab or manually scroll to the top, both of which become very time consuming.
The page lacks any functionality to quickly navigate to the top or scroll between "pages" of tickets.
2 votes -
Unselect/Unselect some patching from going through in IT Auto Profile
Being able to run major updates first and then schedule for the non major updates after.
Basically, to select the patching before they run.2 votes -
Auditor Report: Should have "Windows" written instead of "win"
Auditor Report: in the Workstation distribution, it's written as "Win 7". It should be “windows” instead of “win”.
2 votes -
2 votes
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Customize preset alerts
As it stands, Atera offer pre-set Alerts. However, you cant change the severity of these unless you delete them and set your own up. This is time consuming. It would be great to change the severity of pre-set alerts that Atera have created.
2 votes -
Hide (or minimize) Customer-details pane
Left side menu have minimize button, so we can choose icons or descriptions (Dashboard, Tickets Customers, etc), which is good.
Could be nice to have something similar for customer administrative details when customers is chosen.
That way we could have cleaner "desktop" with more details for devices, alerts etc. for that customer. Could be even more usefull for IT-depts. that have only one customer.2 votes
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