4889 results found
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GET API call for workstations
We need a API end point for getting all workstations listed under a client.
2 votes -
Generate ticket from event
When I generate a ticket from event why do I need to pick the client, contact and agent, the system should pull all the information from the event
2 votes -
Ticket Title in Tab Name
If we open more than one ticket the Tab title always says "Atera -RMM...." which makes it hard to find the ticket we want. It would be much easier if it gave the ticket title instead
2 votes -
Please make the font size adjustable on invoices
Please make the font size adjustable on invoices
2 votes -
Automate Billing
PSA: automate all of our 365 billable customers, our back up. Nice for Atera to bill that automatically every month. Keeps up with the # of subscription as we change that
2 votes -
MYOB Accounting integrations
Integration MYOB = another accounting package. probably the biggest competitor with Xero in Australia.
2 votes -
Exporting Customers Details/Data
The ability to export customer data/details, since we have a way to import.
This for migrating to new MSP
2 votes -
Communicate with users signed in on a device, without beginning a remote connection
While attempting to complete a task on a device clients device, I'm often encountering a user that is logged into that device. I can always check for logged in users before remoting in, however it would be really great to be able to send the current logged in user a notification or communication box to let them know that some maintenance is required.
2 votes -
Agent Notification of Updates to Devices/Users
Is it possible to have the Atera Agent show status (Alert Device/User) of incoming patches/Alerts to Devices/Users prior to starting a maintenance or patch cycle?
2 votes -
With a lot of apps being SaaS these days, it would be nice to be able to add a web browser shortcut linked to certain websites to device des
With a lot of apps being SaaS these days, it would be nice to be able to add a web browser shortcut linked to certain websites to device desktops.
2 votes -
Blacklisted Email Address
Get notification when our support address is being blacklisted by Atera
2 votes -
Synchronize Atera with Tiime Accounting ( https://www.tiime.fr/ )
Synchronize Atera with Tiime Accounting ( https://www.tiime.fr/ )
2 votes -
User email ticket updates to include subject
Users sometimes email in with info only in the subject, or they set out of office with no info in the body. If this occurs all we see in the ticket is a blank entry.
Solution would be to include the email subject.2 votes -
ISL Online
Hello,
We use ISL Online for remote support, maybe to intergrate this also?
Guy
2 votes -
Default Threshold Policy customer assignment
Being able to set the default threshold policy in bulk for customers rather than having to update each customer one by one. Setting to mark a default policy and deploy in one click would work well.
2 votes -
Critical Service Keep-Alive
The ability to nominate critical services that the agent should try to restart if they are ever stopped. Perhaps with a configurable number of retries before raising a critical alert or something.
2 votes -
TICKET HRS
When hovering over a ticket, it would be helpful to see number of hours applied to the ticket without having to click into it.
2 votes -
smnp change device typ
subsequently change the type on the device WITHOUT creating the entire device or devices again.
2 votes -
IT Automation, Add Customer field
IT Automation, Add Customer field to setup screen. We have numerous jobs that are setup Per Customer.
2 votes -
IT Automation list page, add Scheduled/Not Scheduled
IT Automation list page, add Scheduled/Not Scheduled to lists page.
2 votes
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