4889 results found
-
The ability to produce a report to show ALL email comunication that has been sent out
I have low confidence that Atera has stopped sending out emails to previous notification email addresses, and would like a report to show all emails sent out from the system
2 votes -
Update Agent Health Report
At the bottom of the agent health report is a list of Common Historical Alerts. We need an alert report that has the dates the of those alerts. Knowing an alert or ticket was created a month ago isn’t really helpful. With the tightening of security requirements across industries, detailed reports are being more widely required.
2 votes -
A trigger called 'Technician Responded'
Would be useful so we can set a rule for when there's a response it sets the ticket to Pending.
2 votes -
execute automation profile in sequence after
Execution of automation profiles in dependence of each other, i.e.:
Run folder/group one on Microsoft Patch day (2nd Tuesday of month)
Run folder/group two one week after automation profile 1
Run folder/group three another week after automation profile 2
and so on....2 votes -
Availability alert
Availability alert separate of other alerts for specific users
2 votes -
Pre-canned Device image instead of Company Logo/Pciture
Instead of panning through the Name of the device it would be quick and easy to have a picture of a device. A pre-canned illustration imagery of the device type. For instance if it's a AP have a picture of an access point instead of company image for better identification. I usually sort by company anyhow so having a picture of company logo doesn't really benefit much.
2 votes -
IP based restrictions for technician’s login for Remote Office.
It would be helpful if we can implement IP based restriction to restrict the technicians for remote office only not for mobile technicians
2 votes -
filter ip
Ability to filter by more IP information including gateway, dhcp server and dns servers.
2 votes -
domotz
Please accept the integration of Domotz from those who are already their customers, after acquiring the Atera Platform we discovered that we cannot integrate into our Domotz because we have to acquire a new account, for those who already use Domotz this is bad, we cannot lose all settings.
2 votes -
Display images and documents in the browser
When users submit a ticket via email and they include an image, the ticket shows a link with image.jpeg attached. Clicking on it downloads the image. It would be nice if it just opened in the browser over top of the ticket, with an X to close it. Documents have the same challenge. Can you make it work more like how gmail handles attachments?
2 votes -
add-ons auto charge after trial
Domotz Add-On
Please do not automatically begin charging for an add-on after the trial. This is what happened to me after selecting the trial for Domotz, I am now been working via email to "UNDO" this subscription that I have already been billed for which I didnt order.
2 votes -
Devices > Filter Options
In Devices, Would be amazing to add the following options into filter so you can sort ascending / descending
* Details (yep im ocd)
* Availability
* Available Patches2 votes -
Flexible ticket reports
The ability to customize ticket reports for clients, currently the only report available is to in depth for customers and they get confused with all the included information. It would be great to be able to filter and only get the information we / our clients need in a simple pdf format.
2 votes -
Notification - email - Server offline and rebooting
Can you add a feature to alert via email that a server is offline and rebooting.
2 votes -
Response from a CC on ticket
When a person is CC'ed on ticket, and they respond, show in the email that is responded by the CC, not by the main on the ticket.
2 votes -
Remove 'Unmonitored Device' from Customer view
Remove 'unmonitored device' from ND when you're not using the ND anymore
2 votes -
Adjustable email subject lines
When will the subject lines in the emails finally be adjusted after years? “Atera” should not be part of the subject line at all.
2 votes -
vendors access to customers trough Atera
Be able to give remote access to a vendor for the customer trough a agentless solution. Example: a accounting employe need help from 3 part vendor to fix some errors in the acounting software. The 3 part vendor then have to call us to approve the access and we will give him an url to log in to the server/computer and the link would work only one time or you can set the time frame for it. As of now the most vendors install teamviewer or other tools on clients servers/computers or they have an open RDP in or trough…
2 votes -
Audit Report does not bring in all field info
Audit Report does not bring in the battery field info for example - also would be great to be able to bring in any other custom fields that
2 votes -
Alert when Diskspace changes 10 % for example a customer of us deleted 200 GB of Data and we where not informed
Alert when Diskspace changes 10 % for example a customer of us deleted 200 GB of Data and we were not informed, would be nice
We are informed when disk space get´s critical, but not the other way round..
2 votes
- Don't see your idea?