4795 results found
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Exclude retired devices in Advanced Reports
Same option as in Standard Reports
2 votes -
Support for secure devices that cannot connect to the Internet and need software updates
Support for secure devices that cannot connect to the Internet and need software updates
2 votes -
Ability to filter devices by folders for ALL clients
It would be great to be able to list and filter devices by folders for ALL clients in Devices - Filters
2 votes -
Drill Down Customer Menu
Require a Drill Down Menu (multi-level tree structure) for Customers:
When we click on Customers Menu on the left it should (show + or > sign) expand all customers and we should be able to drill down to any customer. And when we Select a particular customer, it should expand and show options such as Devices, Tickets, Alerts, etc. This will be a very helpful feature and make the process of switching between different customers.
2 votes -
Waiting Status that stops the ticket average times
I have different status categories set up to keep me on track. But if I am waiting on a part, it will impact my ticket times, especially if the vendor doesn't have it in stock. My ticket can sit in queue for weeks and then my average time to close can be days when it's normally under 2 hours.
Can we create a status that will stop the clock on the ticket averages?
2 votes -
filter
On a specific device, under the manage menu, make hi-lo filters for the Task Manager. Sort CPU and Memory by highest or lowest values.
2 votes -
Freshservice ticket migration.
Would be nice to migrate Freshservice tickets into Atera.
2 votes -
Ability to filter machines in a folder view to shown offline machines only
Ability to filter machines in a folder view to shown offline machines only.
2 votes -
Customizable sound for Alerts
Customizable sound for Alerts
2 votes -
Add a CC mail in automated rules
Right now, we have several customers that have a dedicated mailbox where we sent our resolved tickets to as to the user reporting the tickets aswell. This is so the "Staff" from that compangy can evaluate everything we have done so there is no endless debate at the end of the month.
Right now, its only possible to add just a mail adress in the "to" field trough automated ruled. It would be amazing that we could say.
If ticket status changes from customers from user@contoso.com send a CC mail to ICT@contoso.com.
Would be appreciated! thanks
2 votes -
Chocolatey Feedback
When installing a bundle through chocolatey, would like some sort of progress bar/status of the apps being installed (incase any fail)
2 votes -
hide the billing tab for employers
I would like to have the billing tab hidden for employers.
When disabling the 'Full Admin Access' and Disabeling the 'Billing information'We have the following problems :
- Option to Edit the Knowledge base is greyed out. (why?)
- Option to add an new product in an 'Product and Expense' is not possible. (Action -> Product and Expenses -> Add -> + icon beside product)
- not possible to delete tickets (not realy an problem)
The only thing i want, is that my employers cannot acces the billing infromation tab in the menu. The rest is okay.
Friendly regards
Dennis2 votes -
alerts
Create a sound alert for new tickets coming into the system
2 votes -
Export von Passwörter und Notizen
Export der Dokumentation von Passworter / Username / Notizen aus Atera als Tabelle oder PDF. Für weitere Dokumentation und Aufbewahrung
2 votes -
Export all users from a site
I would like to be able export all users from the site as a report.
2 votes -
Disable new opening ticket when block hours is end
We wish to add an option that will disable new opening ticket when block hours is end until a new contract has been renewed.
2 votes -
order tickets by assigned technician
Allow tickets to be sorted by assigned technicians such as ordering the tickets by who is working on them. prioritise certain technicians' tickets to the top
2 votes -
Auto assign customers to devices
You should be able to install an agent on a device and the system should be able to assign it to the correct customer based on the domain of the customer or some other attribute in the customer details
2 votes -
AWS
If provided with an AWS user account allow network discovery to trawl over that account for AWS resources and if servers allow agent install.
Basically an aid with inventory management of cloud-based servers for an Org for ISO270001 compliance.
2 votes -
Alert or email on uninstallation events
Alert or send an email when a program is uninstalled.
2 votes
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