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5021 results found

  1. Specific script for app for specific customers in the customer portal

    2 votes

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  2. If in the Task area under OS Patch MGT a box is unchecked do not show any available patches anywhere ever. If unchecked here I shouldn't have to exclude them anywhere and I should not see them anywhere.

    By them showing it appears as if things are missing when in reality they were never wanted. In my case it is Hardware updates, we do not want this automated as it has caused major issues in the past running these automatically so we prefer to send these manually if needed.

    2 votes

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  3. A client emailed a ticket to our support ticket system and I wanted to schedule it for a later date but was unable to. Upon investigation tickets can only be scheduled when it is created within Atera.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. an option to export devices with or without information

    2 votes

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  5. In the ticket there is a "due date" field. There seems to be no logic set up behind it. We would like to utilize the Due Date to assign a task/project task (not related to an SLA) so we can track items and set goals for the assignee. Not having a way to notify the assignee a due date is approaching or past due makes it difficult for users to manage their tickets. If the Due date would also display in the dashboard, send a email notification to assignee or be included in a report. This will also help Managers…

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  6. Right now the limit in filtering on devices and customers is set to 30, i've got a customer fastfood-chain that has 150 companys and when I want to sort and get a specific device for just these company I can only make a filter with 30 companys.

    2 votes

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    1 comment  ·  Devices  ·  Admin →
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  7. ability to assign one contact to more than one customer. I have 1 customer with 13 locations. But one contact is working for all 13 locations. It makes things complicated.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  8. Custom assets alert for when it is expiring

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  9. Vade Secure integration

    2 votes

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  10. I would love the functionality to click on a bar from the bar chart in the widget called Ticket Activity, and then be able to see the full activity for that day. So if I click on the bar representing resolved tickets, then I will be sent to an overview of all the tickets resolved that day.

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  11. I'd like to have more customisation of ticket fields. At the moment you can only add values to the "status" field. I think it would be a good idea to be able to change the values of each field or at least add new ones (and change their order).

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  12. If I receive an alert for failed logins, I would like an icon to bring me to those events or to summarize IP/User or something similar.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  13. Add a new tab on the left "Inventory" be able to have a list of hardware and associate them with a PC or client with custom fields like date price warranty ..., for example, I got 10 PC's i7 8gen 500$ each from Jan 1st 2023 , I click on one of them and add it to a client folder or SSD or monitor...

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. Hello! I was wondering if it would be possible to point our AI agent at our own website to have it base its tone off our existing writing so that it interacts with end users with the same tone and verbiage that we use.

    2 votes

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  15. Allow the ability to transfer tickets when the option for "view all tickets" is unticked within the admin portal. This would help with 1st line passing on to 2nd line etc.

    2 votes

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  16. API bitlocker calls

    2 votes

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  17. When we add a new client, it would be nice to have templates for them so as soon as we select them, it creates the right folder, it assigns the right IT auto profile & threshold based on those folder. It send out the software bundles

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  18. If my access to limited to X amount of customers, I shouldn't be able to create customers that I don't have access to.

    2 votes

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  19. Change how the first response is registered as our techs don't often send an email from the ticket before starting to work as we have the Automated responses for when a ticket gets assigned and then techs usually contact the client directly.
    Can either changing the status from Open to Schedule or In-Progress count as First response or once the Automated response for when the Tech has been assigned be used as the First response.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  20. in Dashboard it would be good to have an evidence of alerts for snmp device. Something like a specific category of alerts server of a count on the availability monitor. As MSP it usefull to have immediate evidence of number of snmp device have an alert.

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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