Skip to content

Ideas and Feedback

Ideas and Feedback

Categories

(thinking…)

Have an idea for a new feature?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

5024 results found

  1. Specific script for app for specific customers in the customer portal

    Specific script for app for specific customers in the customer portal

    2 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  2. Change how exclusions operate

    If in the Task area under OS Patch MGT a box is unchecked do not show any available patches anywhere ever. If unchecked here I shouldn't have to exclude them anywhere and I should not see them anywhere.

    By them showing it appears as if things are missing when in reality they were never wanted. In my case it is Hardware updates, we do not want this automated as it has caused major issues in the past running these automatically so we prefer to send these manually if needed.

    2 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  3. Unable to schedule already created ticket that was logged via email

    A client emailed a ticket to our support ticket system and I wanted to schedule it for a later date but was unable to. Upon investigation tickets can only be scheduled when it is created within Atera.

    2 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  4. an export of device inventory from device page is mandatory

    an option to export devices with or without information

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  5. Due date report and dashboard

    In the ticket there is a "due date" field. There seems to be no logic set up behind it. We would like to utilize the Due Date to assign a task/project task (not related to an SLA) so we can track items and set goals for the assignee. Not having a way to notify the assignee a due date is approaching or past due makes it difficult for users to manage their tickets. If the Due date would also display in the dashboard, send a email notification to assignee or be included in a report. This will also help Managers…

    2 votes
    0 comments  ·  Dashboard  ·  Admin →
    How important is this to you?

  6. No limit on customers in search filters for devices, or add not this customer

    Right now the limit in filtering on devices and customers is set to 30, i've got a customer fastfood-chain that has 150 companys and when I want to sort and get a specific device for just these company I can only make a filter with 30 companys.

    2 votes
    1 comment  ·  Devices  ·  Admin →
    How important is this to you?

  7. ability to assign one contact to more than one customer

    ability to assign one contact to more than one customer. I have 1 customer with 13 locations. But one contact is working for all 13 locations. It makes things complicated.

    2 votes
    0 comments  ·  Customers  ·  Admin →
    How important is this to you?

  8. Custom assets alert for when it is expiring

    Custom assets alert for when it is expiring

    2 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  9. Vade Secure integration

    Vade Secure integration

    2 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  10. Widget: Ticket Activity - Make it dynamic!

    I would love the functionality to click on a bar from the bar chart in the widget called Ticket Activity, and then be able to see the full activity for that day. So if I click on the bar representing resolved tickets, then I will be sent to an overview of all the tickets resolved that day.

    2 votes
    0 comments  ·  Dashboard  ·  Admin →
    How important is this to you?

  11. Custom Ticket

    I'd like to have more customisation of ticket fields. At the moment you can only add values to the "status" field. I think it would be a good idea to be able to change the values of each field or at least add new ones (and change their order).

    2 votes
    0 comments  ·  Billing  ·  Admin →
    How important is this to you?

  12. Pivot into specific logs triggering an alert

    If I receive an alert for failed logins, I would like an icon to bring me to those events or to summarize IP/User or something similar.

    2 votes
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

  13. hardware inventory

    Add a new tab on the left "Inventory" be able to have a list of hardware and associate them with a PC or client with custom fields like date price warranty ..., for example, I got 10 PC's i7 8gen 500$ each from Jan 1st 2023 , I click on one of them and add it to a client folder or SSD or monitor...

    2 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  14. train AI bot on company site for tone

    Hello! I was wondering if it would be possible to point our AI agent at our own website to have it base its tone off our existing writing so that it interacts with end users with the same tone and verbiage that we use.

    2 votes
    0 comments  ·  Helpdesk Agent  ·  Admin →
    How important is this to you?

  15. Allow the ability to transfer tickets

    Allow the ability to transfer tickets when the option for "view all tickets" is unticked within the admin portal. This would help with 1st line passing on to 2nd line etc.

    2 votes
    0 comments  ·  Helpdesk Agent  ·  Admin →
    How important is this to you?

  16. API bitlocker calls

    API bitlocker calls

    2 votes
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  17. Have templates for newly created customer (folders, IT auto, Threshold profile, software installation)

    When we add a new client, it would be nice to have templates for them so as soon as we select them, it creates the right folder, it assigns the right IT auto profile & threshold based on those folder. It send out the software bundles

    2 votes
    0 comments  ·  Customers  ·  Admin →
    How important is this to you?

  18. If my access to limited to X amount of customers, I shouldn't be able to create customers that I don't have access to.

    If my access to limited to X amount of customers, I shouldn't be able to create customers that I don't have access to.

    2 votes
    0 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  19. First Response from Automated Replies or Changing Status

    Change how the first response is registered as our techs don't often send an email from the ticket before starting to work as we have the Automated responses for when a ticket gets assigned and then techs usually contact the client directly.
    Can either changing the status from Open to Schedule or In-Progress count as First response or once the Automated response for when the Tech has been assigned be used as the First response.

    2 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  20. SNMP Alert category in Dashboard

    in Dashboard it would be good to have an evidence of alerts for snmp device. Something like a specific category of alerts server of a count on the availability monitor. As MSP it usefull to have immediate evidence of number of snmp device have an alert.

    2 votes
    0 comments  ·  Dashboard  ·  Admin →
    How important is this to you?
1 2 … 166 168 170 … 251 252
  • Don't see your idea?