4830 results found
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Reports not fully translated in French
Auditor report is not not entirely translated. All reports that are sent to our clients needs to be translated. For us, its okay but if we send it to customers it needs to be properly translated.
2 votes -
Hide disabled Remote Access
It would be nice if the disabled Remote Access tools would be hidden for all technicians. We only use Splashtop and Teamviewer, but the list always shows all the available tools, even if disabled.
2 votes -
Add description and to contracts with batch invoices
Having the ability to pull notes & descriptions from contracts on customers accounts automatically when generating a batch invoice for all of our clients, currently, the invoice only shows the charge with no description of what they are being charged for, we have bespoke plans that have different terms and products included in the customers plans, and e need t be able to show this as we provide a license breakdown for products when clients want to know what license they are providing to users.
2 votes -
customer update contacts
The customer should be able to manage their own contacts within their customer from the customer portal.
2 votes -
API Should Allow You to Switch A Customer From One Site to Another
It would be nice if the API had the ability to switch a contact from one site to another. Specifically for off boarding a user by switching them to a 'Terminated' site since, from what I can tell, if a user is removed it removes ticket data associated with that removed user. This would eliminate a manual process of us.
2 votes -
A report that shows all of my devices which don't have a patch management profile applied
I have many devices in my account, but I'd like to make sure they're all getting patched. I would like to be able to run a report which shows me if I have any devices that don't have a patch management profile assigned to them. Thanks.
2 votes -
Anyone to open a ticket in atera
I want anyone to be able to send a ticket to Atera. Want to be able to put on a link on my website and that will allow them to open a ticket with Atera. Not just via email
2 votes -
OS Version report
Would like to have a report that tells me the OS version of each computer and then tells me where i should update
2 votes -
Add more description space for scripts
IT would be nice to be able to better describe a script such as why and when it should be used and how it is useful - this would be particularly useful when browsing shared scripts and for when you share a script. It could also allow space to credit the original source such as github for future edits.
2 votes -
Department restrictions for technicians
Ability to add "Department" restrictions under Roles for the ITD. Not just site but departments as well
2 votes -
Limit ticket loop notification
Ticketing: we have a client that puts us within a thread with their vendor, and then it creates a loop of tickets being created back and forth. If there were some way of stopping that. Limit amount of tickets in a certain period of time. Time based minute, if tickets get created at the same time then maybe that would be stopped. Too many tickets within a short period of time then it would stop sending out the response.
2 votes -
Creation of tag - standardized for all techs
Tags – now allow us to do custom tags. They are hard coded for a drop down. If we want to put some sort of status, one user may spell it one way and another tech another way, it kind of doesn’t maintain integrity from user to user. If you make a custom one, then make it to the list. So some standardization on the way it is written. Would really want. Would want to have it as a drop down. Would be very helpful
2 votes -
Ticket automation, time spent
In ticket automation, under actions, there should be option to add time spent on that ticket. As for example we receive 50 emails daily with same title from tool we use, they all have same title so we can use automation rules, but we also need to add time spent on doing this and adding time under "actions" would save us 30 minutes every day.
2 votes -
draw.io
Integration of Draw.io in customer records.
2 votes -
Shadow protect
for backup
2 votes -
Random Delay to Run Script
The ability to assign a random wait time if you're running a script on many machines.
For example, if I'm using a script to download and install some software, I don't want to have 400 machines all request for a download from a webserver and tax the traffic or get restricted.
I know there are delay options for offline devices so it can wait, but it would be ideal to be able to set a random delay, and pick the limit. So, I could apply a script to run on 400 devices, and I can set it to pick a…
2 votes -
Ability for techs that don't have admin privilege to add products and pricing
Ability for non admin techs that do not have access to billing, to be able to add a product and its pricing
2 votes -
Advanced Reports, Add "Agent Software Inventory"
Advanced Reports allows you to configure almost anything within the "Agent" device details. The Classic Reports presents Software Inventory, Advanced Reports should have the ability to do the same thing. The software that is currently available in custom reports, is only specific to options when using the "Software Bundles" within Atera.
2 votes -
Run scripts without having to save them first
I’d like to run one-off scripts in bulk by checking multiple devices without having to create a script in the script library.
2 votes -
Modify ticket dates
To have the ability to modify the dates of a ticket when\ after they are created. So if I logged the ticket 2 days after I can say it opened back then.
2 votes
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