4889 results found
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Creation of tag - standardized for all techs
Tags – now allow us to do custom tags. They are hard coded for a drop down. If we want to put some sort of status, one user may spell it one way and another tech another way, it kind of doesn’t maintain integrity from user to user. If you make a custom one, then make it to the list. So some standardization on the way it is written. Would really want. Would want to have it as a drop down. Would be very helpful
2 votes -
Ticket automation, time spent
In ticket automation, under actions, there should be option to add time spent on that ticket. As for example we receive 50 emails daily with same title from tool we use, they all have same title so we can use automation rules, but we also need to add time spent on doing this and adding time under "actions" would save us 30 minutes every day.
2 votes -
draw.io
Integration of Draw.io in customer records.
2 votes -
Restore previous version of KB
KB Version – when someone makes the KB, then it turns out some one has the older version, we’d like to be able to pull up the previous version of an article. We are copy pasting it just as a back up.
2 votes -
Random Delay to Run Script
The ability to assign a random wait time if you're running a script on many machines.
For example, if I'm using a script to download and install some software, I don't want to have 400 machines all request for a download from a webserver and tax the traffic or get restricted.
I know there are delay options for offline devices so it can wait, but it would be ideal to be able to set a random delay, and pick the limit. So, I could apply a script to run on 400 devices, and I can set it to pick a…
2 votes -
API
Currently, it is possible to create a new customer using the API. From here, I can even create folders under the customer. I can even assign a threshold to a folder.
The only thing I am missing, is the ability to set Patch automation profiles to the folders.
This means that adding a customer is still a 2 fold job. Running a script and manually adding the correct patch automation profiles.
2 votes -
Ability for techs that don't have admin privilege to add products and pricing
Ability for non admin techs that do not have access to billing, to be able to add a product and its pricing
2 votes -
Run scripts without having to save them first
I’d like to run one-off scripts in bulk by checking multiple devices without having to create a script in the script library.
2 votes -
Modify ticket dates
To have the ability to modify the dates of a ticket when\ after they are created. So if I logged the ticket 2 days after I can say it opened back then.
2 votes -
Need way to convert Malwarebytes from Trial to Paid
I was amazed to find out that I am not able to convert a Malwarebytes Integration Trial to a paid (non-trial) version/state. I was told by support that I have to wait out the trial period and it will automatically convert. The problem is I have a client with more than 10 endpoints wanting Malwarebytes NOW. The site endpoint limit is 10 workstations during a trial. If I try to convert from Trial to Paid within Malwarebytes OneView, it doesn't work (presumably because of how Atera integrates with Malwarebytes). This sure seems like a silly limitation.
2 votes -
Include Security Posture in API request
The idea is for the API call to provide security posture details that can then be used to make 802.1X authorization, remediation decisions. Since the agent is already installed on the device, it should be easy to remediate the issues and then grant access. Some values to include:
Security:
Antivirus: Bitdefender Endpoint Security Tools Antimalware (Installed or not)
Status: Active or not activeAnti spyware:
Status: Active and Updated or not active and outdatedFirewall: Bitdefender Endpoint Security Tools Firewall
Status: Active and Updated or not active and outdatedPatch Status:
Also, can get windows security patch details? Like what…
2 votes -
Please change the "Phone" field in reporting to "Submitted by agent"
Under the "Tickets created by source report" Please change the submitted by "phone" field in reporting to "Submitted by agent".
2 votes -
Set Automation Profile when creating Customer folder from API
Using the API you can set a Threshold profile when creating a customer folder. I think it would be useful and make sense if you can also set an IT Automation Profile from this as well.
From this :
data = {
"Name": "string",
"CustomerId": int,
"ThresholdId": int
}
To this :
data = {
"Name": "string",
"CustomerId": int,
"ThresholdId": int,
"AutomationProfileID" : int
}2 votes -
Mail alerte par client
Il serait sympa de pouvoir envoyer un mail pré-parametré sur l'adresse du client quand il y a une alerte, par exemple une utilisation supérieur au seuil. De choisir si on veut l'envoyer au SITE ou au contact qui est mentionné sur l'agent
2 votes -
Integrate with Datto RMM
Fully integrate Atera with Datto RMM
2 votes -
More automation
I would like to be able to run a specific script based on the name of the alert or based on the description of the alert.
For example: critical alert from the backup software which reports that the folder is full in the description. The script will look for the path of the folder in question and clean it up according to its parameters. If it has made room, the alert is resolved, otherwise a ticket is created.
2 votes -
filter to find all devices without an IT automation profile attached
filter to find all devices without an IT automation profile attached
2 votes -
Add on "date added" information on Auditor report
Add on "date added" information on Auditor report
2 votes -
See how many alerts per device
How many times has a machine raised an alert:
Scenario: You want to know if the same issue keeps occurring on a particular pc.
You set the alert status filter to Resolved – but there is no way to filter the list to just that machine and then while you are scrolling to find it the list suddenly refreshes and annoyingly puts you back at the top of the list!
Please give us an export to excel function and a filter by agent, and the ability to pause the list refresh!2 votes -
Add alert duration and when it happened
Would like to know how long did an alert last for and when did it happen: Scenario: You need to know the exact time an issue started with a machine and when it was resolved so that you know how long the issue went on for and you also want to use the exact time to help you match the cause in some other log such as the windows event viewer.
2 votes
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