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5041 results found

  1. ability to create an automation rule which will notify a tech if a ticket is no longer assigned to them.
    we've have instances of techs working tickets that had been reassigned to another tech.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. When on the "Custom Fields" page, The learn more text > "Add, view, or edit custom fields. Learn more" links to here "https://support.atera.com/hc/en-us/articles/4548348716188" which is a non existent article. Please fix this.

    2 votes

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  3. Ability to write on the ticket when a technician is on a phone call so it would stop the SLA. Right now, there is no way of doing it so our technician need to send a follow-up email to the client so it stops the SLA from within Atera.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  4. Atera needs to be able to monitor Carbonite status.

    2 votes

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  5. Provide a way to automatically log into a Windows device (using creds saved for that device / customer /overall, as stored in the Password feature). For example, feed those creds to Splashtop automatically.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  6. Specific script for app for specific customers in the customer portal

    2 votes

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  7. If in the Task area under OS Patch MGT a box is unchecked do not show any available patches anywhere ever. If unchecked here I shouldn't have to exclude them anywhere and I should not see them anywhere.

    By them showing it appears as if things are missing when in reality they were never wanted. In my case it is Hardware updates, we do not want this automated as it has caused major issues in the past running these automatically so we prefer to send these manually if needed.

    2 votes

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  8. A client emailed a ticket to our support ticket system and I wanted to schedule it for a later date but was unable to. Upon investigation tickets can only be scheduled when it is created within Atera.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. an option to export devices with or without information

    2 votes

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  10. Right now the limit in filtering on devices and customers is set to 30, i've got a customer fastfood-chain that has 150 companys and when I want to sort and get a specific device for just these company I can only make a filter with 30 companys.

    2 votes

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    1 comment  ·  Devices  ·  Admin →
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  11. ability to assign one contact to more than one customer. I have 1 customer with 13 locations. But one contact is working for all 13 locations. It makes things complicated.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  12. Custom assets alert for when it is expiring

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  13. Vade Secure integration

    2 votes

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  14. Select more than 6 rates for the retainer contract

    2 votes

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    1 comment  ·  Billing  ·  Admin →
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  15. I would love the functionality to click on a bar from the bar chart in the widget called Ticket Activity, and then be able to see the full activity for that day. So if I click on the bar representing resolved tickets, then I will be sent to an overview of all the tickets resolved that day.

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  16. I'd like to have more customisation of ticket fields. At the moment you can only add values to the "status" field. I think it would be a good idea to be able to change the values of each field or at least add new ones (and change their order).

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  17. If I receive an alert for failed logins, I would like an icon to bring me to those events or to summarize IP/User or something similar.

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  18. Add a new tab on the left "Inventory" be able to have a list of hardware and associate them with a PC or client with custom fields like date price warranty ..., for example, I got 10 PC's i7 8gen 500$ each from Jan 1st 2023 , I click on one of them and add it to a client folder or SSD or monitor...

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. Hello! I was wondering if it would be possible to point our AI agent at our own website to have it base its tone off our existing writing so that it interacts with end users with the same tone and verbiage that we use.

    2 votes

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  20. Allow the ability to transfer tickets when the option for "view all tickets" is unticked within the admin portal. This would help with 1st line passing on to 2nd line etc.

    2 votes

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