5034 results found
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Ability to disable the IT Automation Profile directly in the main view,
Ability to disable the IT Automation Profile directly in the main view,
2 votes -
Alerts if a device goes offline and stays there for a certain time
It would be nice to be able to receive an email alert when a device goes offline and stays there for 30 days, for example.
Upon receiving these emails, one could specifically investigate why the device is offline.2 votes -
Agent Renaming
Provide a way to bulk edit Agent Names and Relation for a bunch of agents - perhaps in spreadsheet style.
2 votes -
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2 votes -
Automation Reporting Detail
Differentiate between Agent that are offline during an update and ones with issues performing the actual update.
When I go to the report for automation / windows patching I can't tell whether an agent was offline or there was an error with the update process. Please provide more detail in the the automation report so I know what I should be troubleshooting.
2 votes -
Send emails to users who aren't the requester
I would like to be able to edit the "to" field when posting a public reply to a ticket.
I'll describe how it works in the current implementation, and then what I'd like.Let's imagine that there are three users - the technician, User A (the requester), and User B.
The technician would like to confirm approval with User B, and have the reply automatically logged in the chain for posterity. They don't want this email to be sent to User A, who doesn't need to see it.So:
- a public reply = email to User A.
- A…2 votes -
Non DC Network Discovery Client.
I would like to see a designated network scanning device/client that is NOT a domain controller for more accurate scanning.
2 votes -
Submitting ticket - agent registration
Having to register the agent on multiple workstation for each user AND in citrix makes my life very difficult. I would like for the agent to pick up the currently logged in user . This is what most other agents do. Or just allow the user to put in their email to submit.
Generally people just skip doing it and then when they need help they can't submit a ticket. It's very challenging to manage.
2 votes -
monitoring agent
Monitoring Agent - Bulk Change
I need the option to do a bulk migration of devices to a different monitoring agent. I don't know why this is automatically chosen instead of being monitored by the original search agent in Network Discovery. It's very non-intuitive. When I go to delete a monitoring agent it says move all monitored agents. I have to click EACH AND EVERY device that is being monitored by this agent. It's painfully time consuming. I would also be better for the selected monitoring agent to be a server rather than some random PC that goes offline or…
2 votes -
Ability to add time to Internal Notes, or Allow Multimedia in the Timers
We should be able to post multimedia in the ticket timers, or be able to add time via a discussion.
It is very handy to be able to post pictures in the time entries, and to be able to add time to a note.
Please add either or both.
2 votes -
Updates during installation
Se serait bien de voir dans la listes des appareils et sur l'agent les mises à jours en cours d'installation sans passer par les rapports, plutôt que voir toujours le nombre de correctifs disponibles.
2 votes -
Scheduled automation on next start-up in case of failure
It would be fantastic if, within automations, we could have a checkbox option, for instance, to launch certain scheduled tasks during the next startup if the scheduling couldn't take place due to the agent being offline, as many RMM platforms already offer. Nowadays, with the rise of remote work and mobile workstations, it's even harder to schedule certain tasks at a fixed time.
2 votes -
Allow Code in the Knowledge Base
It appears that either the version of SummerNote we are running 0.8.18 is old (0.8.20 is the latest stable) doesn't include it, or the feature has been blocked.
I would like to be able to insert Code directly into the KB articles. For instance, the table formatting is terrible and it would be nice to be able to just paste in a formatted table via code.
2 votes -
Triggers for the automation profiles
Run the profile when the script threshold hits, The script is checking if a reboot is required, if so, the automation profile will run. Regardless of the schedule/
2 votes -
In Devices screen, add a "User" column
Users can be attached to Devices through "Relations", add Users column to the Devices tab.
2 votes -
Delete Time Entries without Full Admin Access
It should be possible for a technician to delete a time entry without having full admin access.
Without full admin access, a technician can even delete an entire ticket. It is also possible to edit the time entries as desired and to select whether the entry should be billed or not.
With all these possibilities, it would be desirable if the technician could also delete the ticket right away.
2 votes -
Ticket Timers
Ticket timers. I have noticed that when a ticket has been worked on you can start the timer and it works for the first time from 0 to accurately track time. How ever if you do more work on that ticket for a different day or a different item under the same ticket for tracking purposes, it retains the time that was already there. So, Rather then having an accurate time for both sub projects you have to memorize the time previously taken and then subtract the time already done from the total to get an accurate time frame. This…
2 votes -
allow servers to use different remote access
Currently, I AnyDesk does not work consistently on any of my Windows servers. I need to use Splashdesk for the servers. However, Splashdesk insists on installing Printers on all my endpoints. This is a problem for a lot of the endpoints I manage. So I default to AnyDesk and install Splashdesk additionally on the servers.
I would prefer not to install any remote access applications I don't need on the servers.
It would be nice to set a separate default for Servers and for client endpoints.
Thanks.2 votes -
Need information on report when a device was last rebooted, disconnected and powered on
Need information on report on when a device was last rebooted, disconnected and powered on
2 votes -
edit costumer suvery
edit costumer suvery
2 votes
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