4889 results found
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job card
Ability to turn a ticket into a job card that will allow for a user to sign for it and email a copy of the job card to the ticket holder as part of administration task for a site visit
2 votes -
Disable default tags
It would be such a help to be able to disable the default tags that Atera comes with. I understand we can set up our own custom tags, but it would still be helpful to be able to remove the default tags to help with simplicity.
2 votes -
Pulling a timesheet report via Ticket number
When pulling a Timesheet Report, it would be most helpful to be able to pull the time dedicated to a certian Ticket Number. When we bill our Break/Fix clients, it is by the ticket number. Also, if our regular client has a certian ticket that they want billed to a specific PO or Payment Account, they request that single ticket separately. As it stands now, we must pull the PDF and edit through the PDF to include only one ticket. Having the ticket number in the filter would eliminate many admin hours.
2 votes -
Alert Report
I cannot believe there is no export yet, on alert page. It is kinda crazy how many info can see on alert page but i cannot export em.
Someone should create a feature that makes possible to export all alerts i see, by using filters, and export em with date/time when issue started and ended2 votes -
Advanced reports: Hardware inventory
Advanced reports: The 1 non-ticket related dashboard that you give everyone for free “Hardware Inventory” the overall windows PC count when you drill down shows the same pc on multiple rows – once for each hard drive that it has – can this be fixed ?
2 votes -
Grafana for data visualization
Grafana for data visualization
2 votes -
Allow custom buttons to trigger scripts
The option to add customized buttons on the device/customer device interface to trigger frequently used scripts.
The speedtest button would be a great example. Select a device and click a button for one click script runs and get the device speedtest.
2 votes -
Folders under Attachments
To be able to upload folders under attachments would be nice
2 votes -
Inform the end user when the chat has been properly set up on their end
Live chat: we’ve tested it and made sure that it worked. It is difficult to set up for first time user. The activation doesn’t tell you that it’s activated. When they copy and paste it and click on “confirm”, the window doesn’t go away and it doesn’t say that it says its registered. They have to close the window themselves and they don’t know that it’s working. It is confusing.
2 votes -
- Internal note/ private reply should be next to the reply button = ease of use. If it does need to be an internal note.
Internal note/ private reply should be next to the reply button = ease of use. If it does need to be an internal note.
2 votes -
Dashboard view under Custom for a snapshot of the device
Dashboard under each client with information that we select. A table view of last login time, IP address. This will allow us to see a healthy snapshot or shows us where we need to fix issues
2 votes -
Passbolt integration
Passbolt integration
2 votes -
OS Patching Report
List unapplied operating system patches by computer.
2 votes -
Chrome extension
Add a Google Chrome extension to receive alerts all the time without having an Atera tab opened
2 votes -
Allow More Granular Control Over Remote Access
We need the ability to have more granular control on what "remote manage" means. Currently we cannot give our technicians the ability to manage servers because it's all or nothing. We don't want them to have SYSTEM level command line access when all they need to do is occasionally remote into a service account.
2 votes -
Spell Check
Adding spell check when replying to a ticket
2 votes -
Allow ticket Creation when the send-to address is in the BCC Line
Currently Automatic ticket creation https://support.atera.com/hc/en-us/articles/360012444033-Forward-Email-for-Automatic-Ticket-Creation-in-Atera does NOT happen if the @ticketing.atera.com address is on the BCC line of the email. Sure, it works fine on TO: and CC: but if you want to sneak in a ticket on your reply email by BCC'ing the forwarding email, it will just get black-holed by Atera, and no ticket will be created.
2 votes -
Better organization for Attachments on Tickets
It would be nice to have an attachments tab or category on tickets. Somewhere where all the attachments on a particular ticket are viewable. Either similar to the attachment tab for customers or just linked to side like the other ticket details.
With the current system, it very easy to loose track of attachments, especially if someone else added it to the ticket because you may not see it without scrolling through all of the notes.
2 votes -
Make the Linux Agent available to PRO users
Thank you for creating the Atera Agent for Linux. Please make it available for PRO subscribers as well. I understand that the MacOS Agent is restricted to the tier above PRO but the Linux Agent should be available to all tiers as it is already a feature supported by other RMMs on their 'low' tiers.
2 votes -
sites page
Add a way to customize which fields show up on the Site's page and what size they take up. Allow us to show custom fields and then search using them.
2 votes
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