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4889 results found

  1. To have a feature to export history of ticket and detail of each conversation in descending order

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. Atera has made some great changes when monitoring Windows event logs, but there are still some features that would make it much more valuable.

    I would like to be able to filter events based on the contents of their description. Let's say I'm monitoring the Application log for any events generated by the Application Crash and Application Hang sources. While this is helpful, it generates lots of noise and unnecessary alerts. Since there are a limited number of critical applications that I'm worried about, I want to specify those application names in the monitor so that Atera only generates alerts…

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  3. Global Search for serial numbers on Server/computer hardware components, i.e. Hard-Drives, Video Cards, TCP devices, etc.

    2 votes

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  4. Create a possibility to send an email to the customer depending on the duration of inactivity of a ticket.
    If the ticket is waiting for a response from the customer for more than x days, then the system will automatically send an email (predefined template in the settings) to the customer and change the ticket status to closed or resolved

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  5. With the new addition of auto-resolving tickets powered by ChatGPT, can the specifications of users' and agents' computers be used to help provide specific instructions for both generating solutions and generating replies? For example, a simple ticket from a user asking how to restart their computer should generate step-by-step instructions based on their OS, using the information that Atera already knows.

    2 votes

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  6. Have the option to have arguments as variables and/or the ability to add/change arguments on a per run basis without having to go to admin page and modifying the script

    2 votes

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  7. It would be nice if Atera had traditional message boards for community access that are Atera monitored and community assisted, it would provide much better support for people who want to bounce and idea or question off users in similar environments. Facebook is ??okay?? but I've been watching for over a week and haven't seen a single new posting. A community support mechanism should have regular interactions between the support personnel and product users. If Atera doesn't want to support their own forums, Spiceworks.com already has an Atera vendor page and millions of technology enthusiasts who love helping other people.…

    2 votes

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  8. There should be a link from the ticket to click to start navigation to the customer site.

    2 votes

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    0 comments  ·  Mobile App  ·  Admin →
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  9. The Auditor Report produces a list of devices that do not have Office installed. This should not show up as an Alert. This can be misleading (especially when hI am sharing this report with a customer). Also, the colour red looks very alarming and always indicates an error. My suggestion : Don’t use „alarm colours“ in such reports, simply use grey or use the same colours ot the state (green, yelloq, red).''

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. We need the ability to use the same contact email address on more than one customer for billing purposes, and the reason, a contact can be a business owner/decision maker on more than one company (customer). Ex. Parent companies, business investors, etc.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  11. we often do have devices where no AV software is needed or because of a used software an AV software would be a big problem. sothen this produces an red alert in audit report. therefore a switch should be present at the device like "Availability Monitoring" but with "No AV needed" so this will not produce an missleading red alert for the customer...

    2 votes

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  12. Audit Report graph beam for hard disk always uses red which is an alarm color. instead the report should use same color design like in the device view. means empty disk green, next level orange and nearly full red...
    always red is a nogo.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  13. It would be nice, when adding multiple assets of the same type, to be able to copy them. That would make bulk adding of items such as computers or phones easier.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  14. We are a msp and we manage the IT infrastructure of companies who also have a part time it technician. It would be great if this person could use some features of Atera e.g. remote maintenance, ticket etc.. for a cheaper price.

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  15. When I assign a contact to a device, the helpdeskagent should automatically take over this information, so that no token setup is needed anymore

    2 votes

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    1 comment  ·  Agent  ·  Admin →
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  16. Show device count for each customer on the mobile app, such information shall be available at your fingertips.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  17. It would be nice to be able to print or save to file from the Devices>Agent>Patch Management screen. Currently it displays the list. Our auditors want a document from our management tool that details what the patch state of a server is, and when patches were applied. I was told that this can be generated via an Excel output, but an Excel file can be manipulated after being exported. Which the auditors don't consider a valid document.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. It would be awesome if the end user could navigate through "square", clicking from macro-categories to specified categories and automatically fills the relevant fields.

    Example

    Hardware/software configuration -> print installation -> select the printer(s)

    HR resources -> onboarding new employee -> (fill contacts fields and hardware/software/permissions required)

    2 votes

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  19. If a user is WFH you need to be able to disable the file transfer option for users or at minimum, if you are accessing someones files/downloading them, the end user should recieve an alert/notification similar to if you connected into their machine, that "AdminXXXX has downloaded a file". I think that would be a basic security/privacy requirement. Fact you can just download files without end person knowing isn't right.

    2 votes

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    0 comments  ·  Security  ·  Admin →
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  20. Add attachment to the ticket notification email.

    2 votes

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