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Please simplify the login process

When logging in, here's what I have to do

  1. Go to https://app.atera.com/auth0.html ("Login" button, top right, atera.com)
  2. Enter my email address, click "continue"
  3. A password field appears. Enter my password.
  4. I get a prompt to "Use fingerprint or face recognition" (which never works, it says "Something went wrong")
  5. I click "Try another method"
  6. I then click "Google Authentication or similar"
  7. On the following page a OTP field appears for my rolling code

Only after all this can I log in and get to working.

Now this wouldn't be so much of an issue if Atera didn't keep logging me out every fwe. I find myself going through this process multiple times a day.

I believe this might be some sort of concurrent-login protection DRM that is triggering me to get signed out all the time - I have 4 total computers I work from -- my laptop, my jumpbox virtual machine, my desktop at home and a desktop computer in the office, plus my iPhone where I have the app installed.

At the very least, steps 2/3/4 and steps 5/6/7 could be all rolled into two separate steps perhaps.

Plus the login process for the iOS app is similarly convoluted and just as forgetful of my credentials as the web!

Please, can something be done to resolve this?! I did actually speak to chat about it but I have a VERY

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Amit Prabhu shared this idea  ·   ·  Report…  ·  Admin →
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  • Meridith Hathaway commented  ·   ·  Report

    Prompting for biometrics on a computer in which biometrics nor a passkey are either available, or setup makes the login process irritating.

    Let me just signin with my email/password/authentication code please.

  • Ryan Glidden commented  ·   ·  Report

    The login process is clunky and cumbersome. I keep getting logged out and while I can log in with my app, I can’t on my desktop because I need the OTP that won’t display on Authenticator for some reason. Why does it need to be this hard to resolve issues? Also why is my technician account separate from my requester account? Makes it convoluted when multiple login areas exist.

  • Royal Hatch commented  ·   ·  Report

    Please add a check box to set a preferred login method. It is cumbersome to have to repeatedly select password and token when logging in.

  • Jens-Peter Vraa Jensen commented  ·   ·  Report

    I agree - the 2FA is not well implemented.
    For some reason on one computer it defaults to fingerprint - which does not wok as it cant find it.

    I would suggest add a
    1) setting with IP adresses where 2FA is not required.
    2) a setting allowing a client to be whitelisted after 2FA is used in a given timeframe, e.g. x months.

  • Stuart Hill commented  ·   ·  Report

    I had this and performed a reset of my Atera MFA, now it works - give this a try ?

  • Aaron Rhoads commented  ·   ·  Report

    Simplification would be wonderful. I can't use face or fingerprint from my main computer, so having to click so many extra times to confirm using a standard method of authentication (password/otp) is rather ridiculous.

  • Jenny Council commented  ·   ·  Report

    YES! This is a major UI issue. And a serious annoyance. It drives me to use the mobile app more than the desktop whenever I can because it stays logged in longer.

  • Jenny Council commented  ·   ·  Report

    YES YES YES! This login is so annoying. I assume security, but it is a big UI problem. I generally use the app over desktop because it stays logged in longer.

  • Avi Vaserman commented  ·   ·  Report

    I'm struggling with Atera security!
    I not only me as Business Owner require that , but other business owners need that option is well, that very important security future.
    Since COVID a lot of people continue to operate from home and are required by the policy to sign out and sign back into a Atera.
    Not all people do it and not follow it.

    How I can make I, or MY TECH session end in 8 hours, and if the I or tech login from another different ip has to log in and make 2fa? In Atera session just continue.
    Please make the session option end and log and require login with 2FA.
    That security reason. Because if the laptop in live session stollen , can big a big issue