4693 results found
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Folders under Attachments
To be able to upload folders under attachments would be nice
2 votes -
Inform the end user when the chat has been properly set up on their end
Live chat: we’ve tested it and made sure that it worked. It is difficult to set up for first time user. The activation doesn’t tell you that it’s activated. When they copy and paste it and click on “confirm”, the window doesn’t go away and it doesn’t say that it says its registered. They have to close the window themselves and they don’t know that it’s working. It is confusing.
2 votes -
- Internal note/ private reply should be next to the reply button = ease of use. If it does need to be an internal note.
Internal note/ private reply should be next to the reply button = ease of use. If it does need to be an internal note.
2 votes -
Dashboard view under Custom for a snapshot of the device
Dashboard under each client with information that we select. A table view of last login time, IP address. This will allow us to see a healthy snapshot or shows us where we need to fix issues
2 votes -
Passbolt integration
Passbolt integration
2 votes -
Chrome extension
Add a Google Chrome extension to receive alerts all the time without having an Atera tab opened
2 votes -
Spell Check
Adding spell check when replying to a ticket
2 votes -
sites page
Add a way to customize which fields show up on the Site's page and what size they take up. Allow us to show custom fields and then search using them.
2 votes -
Uptime dashboard per customer as well as customer accessible
I'd like to see a dedicated dashboard per client basis but also something that they could monitor themselves but with a delay that could be set by the administrator. So if it checks for internet connectivity or pings another host or measures a heartbeat then on failures goes red and notifies us first then have it show up on the customers dashboard after x minutes to allow reaction time based on the SLA we define with them. Also a way to exclude scheduled reboots would be cool and maybe just go yellow for rebooting or something.
2 votes -
Find site or agents without an Automation Profile
A way to find agents that do not have an Automation profile assigned. I missed assigning a automation profile to a site during a setup. I found out a month later when these machines did not restart at the expect maintenance window. I am now wondering if there are others I have missed. I don't fancy checking every single site or agent!
2 votes -
Down Vote scripts that don't work
thumbs down in the script area, so that we can "down vote" a script that does not work, this will save users a lot of time running a script which Atera says was successful only to find it did absolutely nothing.
2 votes -
More Info under Device (IP, reboot, last time online)
Would be nice to have more info on the device page. For example, when looking at list of devices for a particular customer, would be nice to see how long it’s been online, when was the last reboot, its IP address
2 votes -
Notes sections against user, device, password etc to be the same as Notes section in a Ticket
Ticket>Notes is more like a field, with multiple lines, akin to notepad.
This could do with some improvement but is ok.Whereas Device>Notes, Contact>Notes, Password>Notes is more akin to one long line. It'd be great if these, and other Notes sections all worked like Ticket>Notes.
2 votes -
Under the Device, under 'contact' would be nice to have "Assign device "
Under device, it would be nice to see under "contact" : assign contact for those devices that are not properly assigned. Would be easier to assign it there.
Makes it easier and smoother to assign it there if it's missing
2 votes -
Reports not fully translated in French
Auditor report is not not entirely translated. All reports that are sent to our clients needs to be translated. For us, its okay but if we send it to customers it needs to be properly translated.
2 votes -
Hide disabled Remote Access
It would be nice if the disabled Remote Access tools would be hidden for all technicians. We only use Splashtop and Teamviewer, but the list always shows all the available tools, even if disabled.
2 votes -
Add description and to contracts with batch invoices
Having the ability to pull notes & descriptions from contracts on customers accounts automatically when generating a batch invoice for all of our clients, currently, the invoice only shows the charge with no description of what they are being charged for, we have bespoke plans that have different terms and products included in the customers plans, and e need t be able to show this as we provide a license breakdown for products when clients want to know what license they are providing to users.
2 votes -
customer update contacts
The customer should be able to manage their own contacts within their customer from the customer portal.
2 votes -
A report that shows all of my devices which don't have a patch management profile applied
I have many devices in my account, but I'd like to make sure they're all getting patched. I would like to be able to run a report which shows me if I have any devices that don't have a patch management profile assigned to them. Thanks.
2 votes -
Anyone to open a ticket in atera
I want anyone to be able to send a ticket to Atera. Want to be able to put on a link on my website and that will allow them to open a ticket with Atera. Not just via email
2 votes
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