Skip to content

Ideas and Feedback

Ideas and Feedback

Categories

(thinking…)

Have an idea for a new feature?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

5023 results found

  1. All Alert Report

    It would be great if we can have reports for All Alerts, regardless of customer we had. Then there are filter for most alerts, filter for criticality, filter for CPU, RAM, HDD, or all of them.

    2 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  2. Schedule Patches and other things for a one-time execution in addition to doing it "now"

    You recently released options to schedule a one-time reboot; take that further. Let's get "Schedule..." in addition to "Run" uniformly throughout Atera. I would love to schedule Patch installs for tonight but from the run window - just delay that start. Same for anything and everything that you can do "now" - would love to be able to do it later too.

    2 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  3. Default ticket

    It would be very helpful to be able to create default tickets.
    E.g. 'OneDrive Issue' 'New user/leaver' 'Equipment request' 'Email issue' etc.

    As of today we can only edit or create new fields, which I don't think is very user-friendly.

    Many other service desk platforms have already this basic feature, and I'm sure it would be beneficial for many of us.

    2 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  4. Ticketing

    Freshdesk Integration or features like that

    2 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  5. Custom Status Exit Codes for 'Recent Processes' report

    Hi Team,

    Was wondering if it was possible to add a feature request so we can somehow filter / display custom Exit Codes depending on script logic and filter results quickly in the 'Recent Processes ' report.

    Example, exit code 100 for sucess / 200 for failure etc and then quickly filter based on this information.

    This would enable us to lets say run some check for a software installed on several devices and only show devices that have it installed (exit code 100) and then take additional actions based on this info.

    2 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  6. attach tickets to sites

    I need to be able to attach tickets to sites instead of users. for example I have a user that is an area manager and belongs to multiple stores/sites. if he or she is setup in one site and emails about an issue at another site it throws off the ticket tracking

    2 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  7. Email Alias Support

    When importing data from Office365, import all email addresses (aliases) and allow those to be linked to the account.

    2 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  8. Remove devices individually that no longer use Atera 2FA

    Currently it is only possible to have one device per OS registered for Atera 2FA. If I replace my phone with a new one I have to go to Atera admin settings and reset 2FA which resets it for all devices including my Windows device which I don't need to have 2FA reset on. Please make it possible to remove devices individually from Atera 2FA settings.

    2 votes
    0 comments  ·  Security  ·  Admin →
    How important is this to you?

  9. Auto-email and interactive guide in customer portal

    Adding the option to send an email to a customer when they open a ticket with a list of instructions on how the Customer Portal works. Also adding an interactive guide in the portal so the customer knows that they can respond to a ticket from the portal itself, rather than their email. This would be useful especially if the customer is requesting an email password reset and is unable to access their email, they would still have a way to see and respond to technicians if calling is not possible.

    2 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  10. add a page button at the top of devices page

    It would be nice to have the page buttons (1,2,3... etc) at the top of the page as well as the bottom. This way we don't have to scroll down to the bottom every time we want to go to the next page.

    2 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  11. Customer Portal

    In the customer portal it would be nice to have an option, to automatically upload monthly reports,such as Systems at glance, Agent Health and so on.

    An option to let the service team customize which reports are needed . All reports for that month will need to go in that months folder. I know you can email these reports but customer have complained about two many emails.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  12. Global Folders

    Ability to create Global folders alongside site specific folders.

    Creating a Global folder would effectivly create the folder for each site - and allow automations to be run at a global level.

    For example:

    If you have 3 device types accross your estate: General, Server, and Till, you could create these as global folders. These folders would then exist in ALL sites and allow you to assign agents to the folders.

    Most importantly automations could be run and applied to a global folder - applying it to all agents in each folder in each site.

    2 votes
    2 comments  ·  Admin & Core  ·  Admin →
    How important is this to you?

  13. WakeUp ON LAN

    Nous avons besoin du WOL simultané sur plusieurs machines sélectionées pour la maintenace des écoles. Merci.

    2 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  14. Integration with ClickUP

    Integration with ClickUP

    2 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  15. GitHub Integration

    Would be great if Atera could actively pull source code from GitHub. Right now I save all my current automation scripts into GitHub and have to manually open the script and copy the contents to update the scripts in Atera.

    Would really streamline the whole process if Atera would can connect to our GitHub repo's to and it update the scripts in Atera doing a fresh pull or maybe doing a nightly pull based on a schedule job you can configure.

    2 votes
    0 comments  ·  Admin →
    How important is this to you?

  16. Product Qty on Hand and Serial numbers

    For products and services add a few more fields to product settings:
    a) Qty on hand
    b) Serial numbers
    This way if a tech creates a ticket and adds outgoing hardware like a laptop they can choose the model from the product list and choose which serial they are pulling from inventory. If there isn't enough qty they wont be able to add the product. Admin can replenish the qty on hand as they order product.

    2 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  17. Userfriendly Names for all kinds of Alerts

    we had to switch to script-based queries for Windows Event logs because Atera does not allow custom labeling for alerts in the alert dashboard. The events are signaled with an Atera-specific label and the corresponding event ID. Since we operate the alarm dashboard on a wall-mounted TV for quick responses, it is not helpful to only see "just an event ID". As a custom name for alerts is possible for scripts but not for event log queries, we suspect that your development team may have simply overlooked this. Having custom names for the alert dashboard for all queries would certainly…

    2 votes
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

  18. comment

    Comment function for customers and contacts.

    There is no comment function for customers and contacts in order to be able to understand conversation notes with an automatically set date and time. These have no place in the ticket. This information is purely for internal workflow.

    2 votes
    0 comments  ·  Customers  ·  Admin →
    How important is this to you?

  19. Umleitung zu anderem Ticketsystem

    Umleitung/Weiterleitung des "Create Ticket"-Button im Helpdesk-Agent zum Standard E-Mail Client. Dort soll die E-Mail-Adresse zum Ticketsystem automatisch eingetragen werden.

    2 votes
    1 comment  ·  Tickets  ·  Admin →
    How important is this to you?

  20. Mandatory Time Entry via Automation Rule or Settings Checkbox

    I propose implementing a feature to ensure technicians log time on tickets before marking them as 'Resolved' or 'Closed'. This can be achieved through:

    An automation rule prompts for time entry upon status change.

    Adding a checkbox in the general settings or for each contract to enforce this requirement.

    2 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?
1 2 … 160 162 164 … 251 252
  • Don't see your idea?