4829 results found
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Ability to connect survey results from Atera to Google reviews
Ability to connect survey results from Atera to Google reviews
2 votes -
Sort of the notes
The notes are sorted, that the newest is at the bottom. To get quick all the informations, it is better to change it, that the newest is on top!
2 votes -
Automation rule send email to previous tech on reassignment
ability to create an automation rule which will notify a tech if a ticket is no longer assigned to them.
we've have instances of techs working tickets that had been reassigned to another tech.2 votes -
Error/Non Existent URL
When on the "Custom Fields" page, The learn more text > "Add, view, or edit custom fields. Learn more" links to here "https://support.atera.com/hc/en-us/articles/4548348716188" which is a non existent article. Please fix this.
2 votes -
Monitor Carbonite Status
Atera needs to be able to monitor Carbonite status.
2 votes -
Specific script for app for specific customers in the customer portal
Specific script for app for specific customers in the customer portal
2 votes -
Change how exclusions operate
If in the Task area under OS Patch MGT a box is unchecked do not show any available patches anywhere ever. If unchecked here I shouldn't have to exclude them anywhere and I should not see them anywhere.
By them showing it appears as if things are missing when in reality they were never wanted. In my case it is Hardware updates, we do not want this automated as it has caused major issues in the past running these automatically so we prefer to send these manually if needed.
2 votes -
No limit on customers in search filters for devices, or add not this customer
Right now the limit in filtering on devices and customers is set to 30, i've got a customer fastfood-chain that has 150 companys and when I want to sort and get a specific device for just these company I can only make a filter with 30 companys.
2 votes -
Custom assets alert for when it is expiring
Custom assets alert for when it is expiring
2 votes -
Vade Secure integration
Vade Secure integration
2 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Automated emails to blocked customers or non-main contacts who contact us
Automated emails to blocked customers or non-main contacts who contact us
2 votes -
Select more than 6 rates for the retainer contract
Select more than 6 rates for the retainer contract
2 votes -
Widget: Ticket Activity - Make it dynamic!
I would love the functionality to click on a bar from the bar chart in the widget called Ticket Activity, and then be able to see the full activity for that day. So if I click on the bar representing resolved tickets, then I will be sent to an overview of all the tickets resolved that day.
2 votes -
Custom Ticket
I'd like to have more customisation of ticket fields. At the moment you can only add values to the "status" field. I think it would be a good idea to be able to change the values of each field or at least add new ones (and change their order).
2 votes -
Pivot into specific logs triggering an alert
If I receive an alert for failed logins, I would like an icon to bring me to those events or to summarize IP/User or something similar.
2 votes -
Allow the ability to transfer tickets
Allow the ability to transfer tickets when the option for "view all tickets" is unticked within the admin portal. This would help with 1st line passing on to 2nd line etc.
2 votes -
Use devices as a Proxy
Use other devices as a proxy: Datto allows you to use a device as a proxy. I can then go on my computer and see their printers. Silently fix things.
2 votes -
Have templates for newly created customer (folders, IT auto, Threshold profile, software installation)
When we add a new client, it would be nice to have templates for them so as soon as we select them, it creates the right folder, it assigns the right IT auto profile & threshold based on those folder. It send out the software bundles
2 votes -
2 votes
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If my access to limited to X amount of customers, I shouldn't be able to create customers that I don't have access to.
If my access to limited to X amount of customers, I shouldn't be able to create customers that I don't have access to.
2 votes
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