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  1. Currently we only have the option to manually suppress alerts at the device level for between one and five hours, and we cannot schedule this for future times. It would be VERY helpful to us and to our clients to be able to create maintenance schedules where devices will automatically go into and out of maintenance mode. Often our client will ask us to suppress alerts for certain time frames starting on certain days, and it's impossible to do this with the current solution. Thank you.

    2 votes

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  2. I would be great to have the ability to create a folder containing all devices within a report. There are times where a folder is needed to easily run scripts, set policies, etc. It would also be beneficial to assign devices multiple folders/groups for this reason.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  3. I would be helpful to view the date modified for files on endpoints using the file transfer feature.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  4. We need to use splashtop not only for our domain and registered to atera users but also to our external on their own devices.

    How is this possible ?

    2 votes

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  5. It would be great to see under the hardware heading which network adapter is currently active and what the in/out metrics are. Our remote users are instructed to use the ethernet cable we provide but some try to get away with using their wifi connection, which is not robust or reliable enough for our proprietary software.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  6. Customize the default shortcut Ctrl + F12 to post a ticket

    2 votes

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  7. I don't like how the text box, when typing notes/replies, has to either be Fullscreen or letterbox style.

    I just want to be able to drag the text box to make it longer, rather than have to bounce in and out of Fullscreen.

    2 votes

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  8. 2 votes

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  9. The following page on the Atera website claims, "You can use AnyDesk on your Windows, Mac OS, or Linux device to connect to all your customer devices."

    https://support.atera.com/hc/en-us/articles/360019885839-AnyDesk-remote-access 

    However, the only available client for Linux is AnyDesk and it doesn't work. I contacted Atera Tech Support about this and was told:

    "We would like to bring to your attention that for the time being, our official support for AnyDesk is primarily focused on Windows and MacOS operating systems.", and, "Indeed, the documentation will be also reviewed and updated."

    2 votes

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  10. Atera should include Axcient x360 Sync to the product offerings.

    2 votes

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  11. Enhance the Patches Status Summary report by display patch names alongside individual devices.

    2 votes

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  12. A button to add to Teams to open a support ticket would be a nice touch. I hope I'm not a duplicate here, as I looked but couldn't believe somebody hadn't already suggested it.

    2 votes

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  13. When a monitored device changes name, reflect the change also to the agent name.

    2 votes

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  14. Allow the agent to collect information regarding the roles and features installed on the server and be able to sort in the list of devices to be able to apply scripts on a large scale

    2 votes

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  15. Let us assign the organization that has or have access to the kb

    2 votes

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  16. I would like to see info on the screen that is plugged into the device.
    Details like:
    Vendor
    Serial Number
    etc

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  17. No Option for "Scripts"
    Below our case already shared with Bill Frankel and your Support Team:
    Basically we would like to have the ability to create VBScripts and distribute them to the devices we want them on it.

    Below one example of how we use the VBScripts to be able to distribute and push the script (before via Ninja without any issue) to All workstations and servers. We normally upgrade the version of the Dental Software that the practices use (PMS and Xray Software) and after the upgrade the install will push the icons by default, so we nee to…

    2 votes

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  18. Multiple customer's selection option in Reports:

    There should be option to select multiple customer's while generating Auditor Report ( Classic Reports --> Auditor Reports --> Generate Reports and Schedule Reports -->)

    2 votes

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  19. We are all in the same industry and mostly share the same requirements. Examples would be a OneDrive configuration, password resets, clearing browser cache to name a few.

    A template would allow our customer portals to be populated immediately with relevant content and we would simply need to change the name of the company and modify any of the template to target the specific customer needs.

    2 votes

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  20. A graph for the CPU and RAM is currently displayed. I would also like to have this displayed for the network load (Bandwith) so that I can determine the regularity of a network load at a glance.

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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