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5047 results found

  1. When I am scrolled down several pages on a ticket, it would be nice to have the “Reply and Internal Note” feature still visible at the top of the ticket screen.

    2 votes

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    1 comment  ·  Tickets  ·  Admin →
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  2. We are still fairly new to Atera and I'm trying to get our portal up as quickly as possible. When our users go to the portal to open a ticket, the "+" button is hidden under the menu in the top left corner. It would be ideal for that menu to be open with the + visible to add a new ticket... or insert an "Add Ticket" button in the upper right corner or somewhere on the screen that is more easily accessible.

    2 votes

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  3. 2 votes

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  4. This would be a good app integration, I use this for a number of windows endpoints that are in use by the public use. A reboot and the PC is set back to its original state. They have several offerings, a standard suite and an enterprise suite. This would be a good addition.

    2 votes

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  5. Add the ability to customize the automated responses that get sent to users when technicians comment on tickets.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  6. Monitoring agents for Microsoft Azure.

    Monitoring agent for Azure AD

    It would be great to have the possibility to monitor Azure Element like Azure VMs, Storage Accounts, MySQL Database, PostgreSQL Database, SQL Database, Load Balancer, Virtual Network Gateways, Traffic Manager, Webserver, Certificates, Kubernetes, ...
    It would also be interesting the collection of some metrics for historical view.
    Azure costs could also be monitored

    2 votes

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    0 comments  ·  Alerts  ·  Admin →
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  7. Why don't we just have a setting to choose the default landing page after logging into the Atera? In my case I need to be at the 'Customers' page when I login and I have to do it every sigle time.

    2 votes

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  8. My support email is related to my helpdesk, however it is now sending all alerts as "Help Desk". I would really like it if the support emails were still labeled Help Desk but they system alerts were labeled Atera Alert or something like that. This would allow me to quickly distinguish between the two when receiving an email

    2 votes

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  9. Another push for Freshbooks integration, it looks like its been over 2 years since it was last commented on.
    I don't know if there was an API before, but there definitely is one now:
    https://www.freshbooks.com/api/start
    Hopefully that helps!

    2 votes

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  10. Please add the "Status" field to the Time Sheet Report. This helps us to more quickly determine why a ticket hasn't been resolved yet.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  11. We use a combination of Status Field and ticket tags for our views.
    Please add the ability to export tickets to csv, based on my Ticket my View.

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  12. It would be nice with a cost field in products so we can both register how much the product has cost us and how much we earn on it.

    The cost field should also be present in the CSV export so that when we import it into our invoicing system we can also see the earnings for hardware.

    Today there is no correlation between cost and profit of hardware/product in atera and so we can't keep track of this in our bookkeeping.

    This also affects clients who use quickbook or other supported accounting systems

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  13. "We must have faith" is no longer good enough for my cyber insurance policy!

    And previous attempts to voice my concern over the last few years got my posts deleted, so I'll post it as an idea here and see what response I get.

    What happens if it all goes wrong with atera, what's the plan as there is large swaths of data that exist only in atera with no way to extract the data from the platform.
    The closest option is via the API and for various reason that's not an attainable options as not all the data is…

    2 votes

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  14. To be able to report and review these analytics:
    clickstream Analysis
    Session Tracking
    User Authentication (Logons and logoffs)

    Monitor metrics such as page views, unique visitors, time spent on pages, and search queries within the knowledge base. Identify signals that indicate self-service behavior, such as repeated visits to specific knowledge base articles or extensive time spent on troubleshooting guides.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  15. If you can, please create a dedicated tab under the agent's section to display all the actions or commands performed on it from the Atera cloud, including software installations, script running, automatic update scans, installation start and completion, and results.technician actions ...etc

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  16. It would really help clear the clutter of devices if any device that hasn't been online in over a year would be automatically deleted.
    Getting a warning report a month or so before would avoid the loss of any of those devices that are still needed/in use.

    2 votes

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  17. We should have a dedicated tab under agents to show actions taken on agents such as software installation, script running on agent, automatic update scan and installation start and complete and result. etc

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  18. A scheduled shut down initiated within the ATERA Console cannot be canceled. The task is not stored in the hosts scheduled tasks. It is stored in ATERA but neither viewable or manageable. Something like a scheduled shutdown has urgently to be managed.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  19. Have a way to customize parameters for Agent deployment. With Splashtop company's package deployment, you can customize many things when building the deployment package. But when using Atera to so the same, it builds a basic package and you cannot customize anything about it. Specifically we are looking to deploy the Atera agent but have the Splashtop settings for Enable Direct Connection be turned OFF, instead of the default of ON... Any help with this would be appreciated.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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  20. Expand on the options for patch approval to include "Manually approved" and "Automatically Approved" so you can see which updates have pushed out without your review.
    Additionally being able to put patches "On Hold","To review" or "Pending Approval" rather than having to exclude them until you've been able to test and review them in your environment.

    2 votes

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