5016 results found
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Regarding the “Configuration policy”, it would help us a lot if after each Windows Update notification the message indicated how many attemp
Regarding the “Configuration policy”, it would help us a lot if after each Windows Update notification the message indicated how many attempts you still have to cancel this action. and also let the last message indicate that “this process cannot be canceled next time and your laptop will reboot automatically”. Please improve that
2 votes -
Schedule Scripts Options
It would be nice to have the ability to schedule scripts
- To Run Hourly (or even a smaller time threshold like 15 minutes) (without having to specify every hour)
- Run Daily (at a certain time)
- Run on specific days2 votes -
Command Prompt as Current Logged on User
Would be nice on the Windows side to run Command Prompt or Powershell prompt as current logged on user. This would be helpful with diagnostics without disrupting the user.
This is implemented in NinjaRMM.
2 votes -
Export scheduled reports as CSV in the detailed formats
I want to be able to send scheduled reports to techs as CVS instead of links to reports. I want to do this so a batch file can process the report without having me going into the report myself.
This would be best in the detailed format.
2 votes -
Filter option to select all then uncheck one to exclude
Currently to select all sites, departments, or any dropdown in the Devices Filter there is no option to select all then uncheck one so that you can exclude that one site or other dropdown. When you have 20 sites like we do it takes a while.
2 votes -
want to monitor staff device status Online or offline at past week
Want to monitor Agent Offline and Online past weekly or past monthly report
Show the Customer name --> Device Name --> Online or offline status at past Sun - Sat with Green dot and red dot
Online = Green ✔
Offline = Red X2 votes -
delete agent
add some interstep confirmation about number of agents to be deleted
f.e. must enter no. of agents to be deleted (when selected more than 1 or even for 1 as well)2 votes -
Activity Status Ticket Flow Rule
We need an option to create a Ticket Automation Rule based off the Activity Status and not just the ticket status. Case in point, we want a rule that will change a ticket's status to "Pending" whenever the ticket activity status is set to "Awaiting Requestors Response" so our SLA is paused.
2 votes -
Dynamic Billing. Calculating assets depending Tag, installed software, etc
I would be nice to have dynamic billing including all app center integrations etc. but knowing how hard it is. Good supplement would be TAGs or some asset info that is calculated to contract as billable amount. This could be scriptable by administrator.
2 votes -
Possibility to translate everything show toward customer/user
I understand that you are fully occupied with the development of your product, but your software still needs the ability to translate the information visible to the customer into their own language. For example, my customers are primarily private individuals and mostly retired or older. They do not speak English. They are outright scared when an English window pops up during computer use. It would therefore be good if the administrator could define the names and texts of the software visible to the customer as they wish. This will reduce your work in the future.
2 votes -
Granular Schedule under IT Automation
it would be beneficial to be able to schedule IT Automation to run every 5,10,15.. minutes. Right now the best is once a day. If you need it to run more often like every 5 minutes you need to create hundreds of schedules.
2 votes -
reading survey response
Currently, there is no way to read survey responses if they are more than a few words. If someone writes a long response there is no way to read the rest of the response, due to the taskbar cutting of the response.
2 votes -
"Last Seen" field on devices screen and export
Add the device's "Last Seen" field as a column on the devices screen and export.
I use this to ensure that employees are adhering to IT policies
2 votes -
Quick Reply Template Custom Variables
Please add a variable for the "Customer Main Contact".
This variable will be useful in quick replies where you would be advising someone to seek approval to proceed with things like Software or Hardware purchasing etc.. I was surprised that this was not already an option...
2 votes -
Assign Agent selection list should be sorted
When selecting 'Assign Agent' from a ticket view, the selection list is unsorted.
This makes finding the required agent very difficult when the list contains hundreds of devices.
2 votes -
We need somehow evaluete quality of emplyees work. Ticket scores shoud be not only in excel but in API too. We will take it and use .
We need somehow evaluete quality of emplyees work. Ticket scores shoud be not only in excel but in API too. We will take it and use .
2 votes -
Knowledgebase Filtered Search
It would be extremely helpful to update the search function in the Knowledgebase to be more akin to the ticket filtering. Including various field variables that the user can set to filter various knowledgebase articles.
Client \ Who created \ Date created by \ Subject Tag \ etc..
Doing this would make searching through the knowledgebase for relevant articles a great deal easier.
2 votes -
Exclude Postponed patches in reporting
Contacted support but its working as expected. Can we please have an exclude postponed patches on reporting, We are on a weekly rolling release for updates and constantly show behind on updates because of this, Which means we have to verify the missing updates are postponed ones manually
2 votes -
Full sync with AD
We use Azur AD sync by Office and I have noticed that when I update in AD the user does not update in Atera. For example we have multiple facilities and Chester tester decides to move from Facility A to Facility B. It would be great to just go to our AD and Change the Office from "Facility A" to "Facility B" and Atera recognize this and move the user instead of just looking for new users when syncing.
2 votes -
Allow customisation of all areas of ticketing forms
For all mandatory ticketing fields in forms to become customisable
2 votes
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