4897 results found
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Show oudated software via info alert an show what is the new version and give the function to update it right away
Show oudated software via info alert an show what is the new version and give the function to update it right away
2 votes -
bulk automation/installation
General suggestion -- anytime you create an operation, create that operation with multiple endpoints in mind.
When you want to activate an agent, you have to click each individual agent, HUNDREDS OF THEM, ONE AT A TIME and select activate agent. Same if you want to activate chat. Same if you want to install BitDefender. This software is supposed to make managing multiple endpoints simpler, right? It's ridiculous to have to even mention this for a RMM Tool, to be honest.
2 votes -
Script library should include "File type" column
The Shared Script Library should include additional columns such as "File type" to show the operator each individual script's file-type .. e.g. PS1 / BAT / SH
Additionally this should be sortable, or preferably filterable to only show those you may be interested in.
2 votes -
Interactively chain scripts with choosing/passing results to the next script
I want to call a script e.g. get-outlookplugins and this one gives back the information about the installed plugins. The last line in the script could be something like:
[[Atera.Invoke ScriptName Enable-OulookPlugin.ps1 PluginName=$ResultSet]]
It should then call the Script Enable-OutlookPlugin.ps1 and give the resultset or an value preselected for the variable PluginName.
For this drop-down selection for script variables would be very helpful.I often use scripts to get an information needed in the next script. Maybe the chain or invoke can be enabled/disabled by runtime if atera sees that the script invokes another one. So in this example the…
2 votes -
Variables field is missing when creating script, only shown when editing a script
The headline says it all
2 votes -
possiblité d'acheter juste 1 licence "rapport avancé"
serait il possible d'avoir d'une seule licence "rapport avancé". Les hotlineur ou technicien n'ont pas besoin des rapports. Seule le manager s'en sert.
2 votes -
Ability to attach SNMP devices to tickets
We should be able to directly track work via tickets on SNMP devices.
We should be able to attach an SNMP device to a ticket like we can agents.For example, you need to upgrade a Firewall's firmware. you should be able to track that in a ticket and attach the device to said ticket.
2 votes -
2 votes
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Option to enable automatic AI suggestions within Ticket Automations
I would like to be able to enable AI suggested replies and solutions for all tickets received (perhaps within ticket automation rules). Ideally, it would look something like this
Ticket comes in > AI suggest both a reply and a solution > user can deploy the suggested reply with one click, or override it and write their own reply
They can manually attempt the solution if it seems viable, or disregard this.
If it could do this with each subsequent reply in the conversation that would be fab
the Ai assistance is actually incredibly helpful for us and generates good…
2 votes -
Mobile application
Dear Atera Team,
I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:
Task Scheduling Limitation:
Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears…2 votes -
Idle on Main Device screen
Having a field on the main screen for a device where it shows whether the device is idle, versus having to click through a couple dropdown menus before getting to the info. It would help to be able to see, at a glance, whether the device is indeed idle before connecting up. This avoids connecting when it's in use, which disrupts the client's work most times when in use.
Several other RMM's have this already, which is convenient.
2 votes -
Decline Windows non-critical updates
Need the ability to completely decline Windows non-critical updates. The only option is to postpone.
2 votes -
Custom Field Add into PDF Report
Would like to add the Agent Customs Field into PDF report when pull the Audit Reporting.
2 votes -
agent on mobile phones
To install the remote agents on mobile phones to manage company mobiles
2 votes -
Dashlane integation
Dashlane seems to have risen in popularity since the big LastPass hack. Any chance of a third-party password management tool like Dashlane being integrated with Atera?
2 votes -
Option to Customize Template When Sending an Invoice
It would be helpful if we could add customization to the email sent to customers on invoices. For example, now we have a very generic template that gets sent with each invoice with the attached invoice PDF document. It would be beneficial to edit the text in the email to include: a URL, custom greeting/payment instructions etc.
2 votes -
Script bases threshold item for linux
allow threshold items as script bases on linux os also, as supported in windows right now
2 votes -
Linux installation without sudo
We do not use sudo on our datacenter machines, please add install script without sudo.
2 votes -
Password
It would be a relief if the passwords for a device (agent, TCP, etc.) were also displayed directly to the customer. The password management should be changed accordingly.
Otherwise, passwords always have to be stored twice. There is no clarity in this way.2 votes -
Use another agent as proxy or gateway for devices without internet access
Allow monitoring devices that have no internet gateway but which are in the same network than other atera agents with full internet access allowed. We have windows machines competely without default gateway entry. I think they will not be able to launch functions which need internet access but maybe we are able to monitor them by redirecting the monitoring information over an existing agent.
2 votes
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