5047 results found
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I’m currently managing a queue of multiple tickets and it would be incredibly helpful if Copilot could scan all the tickets and suggest a pr
I’m currently managing a queue of multiple tickets and it would be incredibly helpful if Copilot could scan all the tickets and suggest a prioritization order based on urgency or importance. This feature would greatly enhance efficiency, especially when team members are unavailable, and ensure that the most critical issues are addressed promptly.
2 votes -
Email Template for Ticket Comments
Problem: No ability to change the template used by Atera for emails notifying the tech and emails notifying the contact when comments are added to a ticket.
When I have custom and in my case very custom HTML email templates for Ticket Creation to User, Ticket Creation to Tech, Ticket Assignment, Ticket Status Change, and Ticket Resolved. But then when a tech replies to someone's ticket to help them it shows up as just some poorly formatted words in their inbox by comparison. It actually makes my brand look bad and incompetent as now it looks like my support given…
2 votes -
Satisfied Customer Report sent to External Email
In the Satisfied Customers Report, we can scheduled to sent Report to technician.
However, we cannot sent to our manager or supervisor (external email). Please activate this as the other in Basic Report can do.2 votes -
Vendor-Specific patch management
I know the Atera patch management function uses the WUA API to perform tasks, but additional functionality based on a device's vendor would be very helpful. I've noticed that patch management can often miss BIOS and firmware updates rolled out by vendors like Dell or HP, if Windows Update doesn't catch them.
2 votes -
Windows 11 Automatically Restarting after Upgrade Push
Currently when you push a Windows 11 upgrade to a device and that upgrade finishes installing, the user will get a brief notification that the device will be restarted soon and then it forces a restart. It would be good if there was a way to either have the automatic restart disabled so they user can restart the computer at their choosing or have the upgrade follow whatever Configuration Profile is setup for that device so that it follows the companies normal patching installation procedures.
2 votes -
add an X to search fields so I don't have to swipe to highlight and delete every time.
Please add an X to all your search fields so I don't have to swipe to highlight and delete every time. we use this constantly and it's super annoying.
Thank you!!!
2 votes -
Zoom
Many companies use Zoom Workplace - it would be nice to see more phone system support options - even if generic SIP functionality. like 3cx or whatever.
We just want to see how our VOIP systems are working.2 votes -
Embeded iframes
Allow us to add embedded iframe links into articles
2 votes -
Internal reply edit button
An edit button should be in place for internal replies.
This would make tickets generally more readable and less cluttered.2 votes -
Agent Chat API
Need to expose an API for the agent chatting feature to allow it to push chat requests to a Teams channel, Teams bot etc.
2 votes -
Client Account Notices and Alerts
We propose adding a feature that allows administrators to place a "notice" or alert on a client's account. When a support technician selects this account to create a new ticket, the notice should automatically pop up to notify them of any important information.
Use Cases:
1) Past Due Accounts: If an account is past due and has a service suspension, the system should alert the technician to avoid providing service until the account is resolved.
2) Service Outages: Notifying technicians about ongoing service outages affecting the client to manage expectations and inform the client accordingly.
3) Special Client Requests: Displaying…2 votes -
Simplify the addition of a device
When adding a new device it is necessary to select the "customer" and then the "Monitoring Agent", but monitoring agent list displays all customer, even if a client was previously selected.
2 votes -
standard filter for ticket tab at customer should be behaviour to include custom stati
ticket tab at customer shows tickets with stati "open" an "pending".
but when i create custim ticket stati tickets will not be shown there.for example a status "waiting for replacement parts" with the behavior "pending" has to be activated every time i open the ticket tab.
that are pretty much clicks to see the open tickts of a customer.
It would be much better, if every status with the BEHAVIOUR of open and pending would be selected as default
2 votes -
Add filter for disabled devices
Add a check box for devices that currently have monitoring disabled, there is one for monitored but I want to see a list of devices without monitoring enabled without individually going through them.
2 votes -
Patch Management and IT Automation
Add option to limit a Technician's access to see only specific IT Automation Profiles, depend on his access rights to customers.
2 votes -
password field
I use alot scripts in atera, and have done the following script to retreive the LAPS password.
$username = "{[nomeutente]}"
$password = "{[password]}"$hostname = $env:COMPUTERNAME
$cred = New-Object System.Management.Automation.PSCredential($username, (ConvertTo-SecureString $password -AsPlainText -Force))
$admPwd = Get-ADComputer -Filter {Name -eq $hostname} -Properties ms-Mcs-AdmPwd -Credential $cred | Select-Object -ExpandProperty ms-Mcs-AdmPwd
Write-Output "Admin Password: $admPwd"It would be usefull that when i have to write the password in the variable request {[variablename]} using it's placeholder it shows asterisks while i write it and not showing it in plain text. Maybe you could create a specific placeholder for password fields like {*[password…
2 votes -
Make Browser Tab Titles Useful
right now, every browser tab with Atera is "Atera - RMM Software | PSA & Remote Access for MSPs"
This is pointless, What it should do is contain context as the first order of business.
In the dashboard? it should say "Dashboard"
In devices tab? it should say "Devices"
In a client? how about the client name?
In a device itself? how about Device name, client name?
In an advanced report? why not put the report name there?
Editing a configuration: "Conf: <configuration name>
so many examples
2 votes -
Notification if reboot is needed
Dear Team,
is it possible to create a feature which would send an email for users who needs reboot (weekly, monthly)? Thank you.2 votes -
Bill unresolved tickets (Because they might otherwise become too large)
Hi,
I have a lot of tickets that extend into the next month. For example, a ticket labeled "IT Takeover."
Many different tasks are being performed on this ticket. So, it's essentially not just a ticket, but more like a project.
I would like to bill this ticket already, i.e., the work that has already been done, and then continue working on it next month. Is there an option for this?
Alternatively, we could incorporate two things:
Projects (that can contain multiple tickets)
An option to decide whether the ticket should be billed at the end of the month...
(Ideally…2 votes -
calendar event on top of new GUI
New interface has on the right handside on the bottem the Calendar event option.
would be realy helpfull to have on the topStatus -> Assign Technician -> Type -> Activity Status -> Calendar Event.
It can be shown with only the Date and if not planned in the button "New Calendar event"
This way it is a little bit faster to work with and you can directly see if an ticket is planned.
2 votes
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