4678 results found
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System shutdowns should either report under the "Last Reboot Time" or in their own category.
I was told they are not the same, but it is basically the same. You want to know when the system was rebooted/shutdown. I had a client that hadn't rebooted, but they shutdown their machine every night. The system reports this as uptime, which is very wrong.
2 votes -
Provide the ability to run a report with all customers selected
I would like to run a report for all customers selected at once. Then have the ability to export as a .csv file so I can analysis the data to figure out what we have in the field.
2 votes -
Add subscription renewal date to subscription page
It would be helpful to know when our next subscription billing date is on the subscription page itself. Right now it just shows Monthly and Yearly fee along with payment info. I had to contact support to see when my next billing date would be.
2 votes -
Change Activity Status as an action for the ticket automation rules
Change Activity Status as an action for the ticket automation rules
2 votes -
tag search
Adding tags to different tickets are not getting recognized by the search engine.
It would be great if you can search for ticket-tags just like in the knowledge base with "#tagname" or if there is a free-text field in the filter section and not just checkboxes for the tags.
And on top of that in the filter section the tags are not in alphabetical order, this would help too!greetings
2 votes -
Add extra fields to the customer information and a full notes section per customer
Add some extra fields to the customer information (where their phone # and address are listed) for things like ISP, Email host, domain host, phone provider, etc. Having a field for the provider/host and the corresponding contact information would be nice.
Also have a full notes section for each customer would be nice for storing client information. Basically just put a single page of the knowledge base on each customer portal where it's a full page editable field that you can store random client information.
2 votes -
see which computers are missing automation profile
we need the ability to see with a view clicks which computers are missing an automation profile so when installing automation profiles you can't forget that a computer has no profile and therefore doesn't receive the updates and stuff.
2 votes -
Under the device itself, would be nice to have field for the last established remote connection
On the device: would be nice to know when is the last time the technician connected. Also, would be nice to also have a video to know what happened, if we need to verify, we see the connection that was done.
2 votes -
Would be nice to see tabs per device under the Customer > devices > view
Would be nice to see tabs per device under the Customer > devices > view
2 votes -
custom software bundles
I have several clients that don't have an AD environment. I am trying to install specialized software not available to the public or that is not on chocolatey. I would like to ask for the ability to create custom software packages with arguments that can be set to install using policies.
Like assign backup Policy that will install my backup on the box and allow me to manage it with the vendor.
Policy that will install a package when agent is installed.
2 votes -
Ability to disable the IT Automation Profile directly in the main view,
Ability to disable the IT Automation Profile directly in the main view,
2 votes -
Alerts if a device goes offline and stays there for a certain time
It would be nice to be able to receive an email alert when a device goes offline and stays there for 30 days, for example.
Upon receiving these emails, one could specifically investigate why the device is offline.2 votes -
Agent Renaming
Provide a way to bulk edit Agent Names and Relation for a bunch of agents - perhaps in spreadsheet style.
2 votes -
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2 votes -
Automation Reporting Detail
Differentiate between Agent that are offline during an update and ones with issues performing the actual update.
When I go to the report for automation / windows patching I can't tell whether an agent was offline or there was an error with the update process. Please provide more detail in the the automation report so I know what I should be troubleshooting.
2 votes -
Send emails to users who aren't the requester
I would like to be able to edit the "to" field when posting a public reply to a ticket.
I'll describe how it works in the current implementation, and then what I'd like.Let's imagine that there are three users - the technician, User A (the requester), and User B.
The technician would like to confirm approval with User B, and have the reply automatically logged in the chain for posterity. They don't want this email to be sent to User A, who doesn't need to see it.So:
- a public reply = email to User A.
- A…2 votes -
monitoring agent
Monitoring Agent - Bulk Change
I need the option to do a bulk migration of devices to a different monitoring agent. I don't know why this is automatically chosen instead of being monitored by the original search agent in Network Discovery. It's very non-intuitive. When I go to delete a monitoring agent it says move all monitored agents. I have to click EACH AND EVERY device that is being monitored by this agent. It's painfully time consuming. I would also be better for the selected monitoring agent to be a server rather than some random PC that goes offline or…
2 votes -
Updates during installation
Se serait bien de voir dans la listes des appareils et sur l'agent les mises à jours en cours d'installation sans passer par les rapports, plutôt que voir toujours le nombre de correctifs disponibles.
2 votes -
Scheduled automation on next start-up in case of failure
It would be fantastic if, within automations, we could have a checkbox option, for instance, to launch certain scheduled tasks during the next startup if the scheduling couldn't take place due to the agent being offline, as many RMM platforms already offer. Nowadays, with the rise of remote work and mobile workstations, it's even harder to schedule certain tasks at a fixed time.
2 votes -
Allow Code in the Knowledge Base
It appears that either the version of SummerNote we are running 0.8.18 is old (0.8.20 is the latest stable) doesn't include it, or the feature has been blocked.
I would like to be able to insert Code directly into the KB articles. For instance, the table formatting is terrible and it would be nice to be able to just paste in a formatted table via code.
2 votes
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