4794 results found
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It would be very helpful to be able to create schedules for alert suppression on devices.
Currently we only have the option to manually suppress alerts at the device level for between one and five hours, and we cannot schedule this for future times. It would be VERY helpful to us and to our clients to be able to create maintenance schedules where devices will automatically go into and out of maintenance mode. Often our client will ask us to suppress alerts for certain time frames starting on certain days, and it's impossible to do this with the current solution. Thank you.
2 votes -
Create device folders based on reports/multiple folder assignments
I would be great to have the ability to create a folder containing all devices within a report. There are times where a folder is needed to easily run scripts, set policies, etc. It would also be beneficial to assign devices multiple folders/groups for this reason.
2 votes -
View "Date Modified" for File Transfer Window
I would be helpful to view the date modified for files on endpoints using the file transfer feature.
2 votes -
Using splashtop to external agents/users
We need to use splashtop not only for our domain and registered to atera users but also to our external on their own devices.
How is this possible ?
2 votes -
Show active Network adapter
It would be great to see under the hardware heading which network adapter is currently active and what the in/out metrics are. Our remote users are instructed to use the ethernet cable we provide but some try to get away with using their wifi connection, which is not robust or reliable enough for our proprietary software.
2 votes -
shortcut
Customize the default shortcut Ctrl + F12 to post a ticket
2 votes -
2 votes
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Axcient x360 Sync
Atera should include Axcient x360 Sync to the product offerings.
2 votes -
Patches status summary
Enhance the Patches Status Summary report by display patch names alongside individual devices.
2 votes -
agent name update
When a monitored device changes name, reflect the change also to the agent name.
2 votes -
Windows Server Roles & Features
Allow the agent to collect information regarding the roles and features installed on the server and be able to sort in the list of devices to be able to apply scripts on a large scale
2 votes -
knowledge Base Organization per customer
Let us assign the organization that has or have access to the kb
2 votes -
Details about screen that is plugged in
I would like to see info on the screen that is plugged into the device.
Details like:
Vendor
Serial Number
etc2 votes -
Ability to "Create VBScripts"
No Option for "Scripts"
Below our case already shared with Bill Frankel and your Support Team:
Basically we would like to have the ability to create VBScripts and distribute them to the devices we want them on it.Below one example of how we use the VBScripts to be able to distribute and push the script (before via Ninja without any issue) to All workstations and servers. We normally upgrade the version of the Dental Software that the practices use (PMS and Xray Software) and after the upgrade the install will push the icons by default, so we nee to…
2 votes -
Multiple customer's selection option in Reports
Multiple customer's selection option in Reports:
There should be option to select multiple customer's while generating Auditor Report ( Classic Reports --> Auditor Reports --> Generate Reports and Schedule Reports -->)
2 votes -
Templates for common "how to", "self help" knowledge base articles.
We are all in the same industry and mostly share the same requirements. Examples would be a OneDrive configuration, password resets, clearing browser cache to name a few.
A template would allow our customer portals to be populated immediately with relevant content and we would simply need to change the name of the company and modify any of the template to target the specific customer needs.
2 votes -
reports
Dans les rapports classiques, nous souhaiterions pouvoir sélectionner plusieurs clients, car nous avons des clients avec plusieurs site qui souhaite des rapports consolidés. comme par exemple dans le rapport: Rapport sur le contrat de niveau de service (SLA), ou un seul client peut être sélectionné.
2 votes -
Billed Tickets Responded Too Cannot be closed
Customers that respond to a billed ticket, re-open the ticket, but you are unable to close them without going through their customer portal.
This is ultimately a huge slog, and clutters open tickets with old un-editable tickets.
Can we get a feature to close tickets that have been re-opened that are billed?
Or potentially an option that consolidates the information in the original ticket into a new ticket if this feature is impossible.
2 votes -
Linux agent tab complete
Please allow tab complete in the Linux Agent terminal. In addition, allowing aliased commands like ll vs ls -la would also be convenient.
2 votes -
OS Notifications from Chat
I would like to start using the Helpdesk Agent chat function but am hindered by its limited ability to notify me of chat requests. Notifications only appear on the Atera portal page. So, if I am not looking at that page (which is most of the time) I will not be aware of the request and then end up having a customer who is annoyed by my lack of response. Having chat notifications pushed from the browser to the OS would solve this problem.
2 votes
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