4720 results found

1. Filters for alert categories in mobile app

   Ability to filter (hide) individual categories of alerts on the mobile app, like informational, and only see warning and critical.

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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2. Show oudated software via info alert an show what is the new version and give the function to update it right away

   Show oudated software via info alert an show what is the new version and give the function to update it right away

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   0 comments  ·  Security  ·  Delete…  ·  Admin →
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3. Two Way SplashTop Audio

   I got a request for two way audio via the splashtop app.

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4. bulk automation/installation

   General suggestion -- anytime you create an operation, create that operation with multiple endpoints in mind.

   When you want to activate an agent, you have to click each individual agent, HUNDREDS OF THEM, ONE AT A TIME and select activate agent. Same if you want to activate chat. Same if you want to install BitDefender. This software is supposed to make managing multiple endpoints simpler, right? It's ridiculous to have to even mention this for a RMM Tool, to be honest.

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   0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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5. usecure

   usecure.io integration https://www.usecure.io/

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   0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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6. Script library should include "File type" column

   The Shared Script Library should include additional columns such as "File type" to show the operator each individual script's file-type .. e.g. PS1 / BAT / SH

   Additionally this should be sortable, or preferably filterable to only show those you may be interested in.

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7. Variables field is missing when creating script, only shown when editing a script

   The headline says it all

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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8. i require a best report with good percentage of say 40 total schedule runs
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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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9. Option to enable automatic AI suggestions within Ticket Automations

   I would like to be able to enable AI suggested replies and solutions for all tickets received (perhaps within ticket automation rules). Ideally, it would look something like this

   Ticket comes in > AI suggest both a reply and a solution > user can deploy the suggested reply with one click, or override it and write their own reply

   They can manually attempt the solution if it seems viable, or disregard this.

   If it could do this with each subsequent reply in the conversation that would be fab

   the Ai assistance is actually incredibly helpful for us and generates good replies most of the time, but it's a manual process to use it on each ticket currently. Just smoothing out the workflow a little would be very valuable. However, this would have to be an optional feature as I think many users would not like it. Being able to enable it within ticket automation would be even better as then we could assign it to specific customers or contacts tickets only

   I would like to be able to enable AI suggested replies and solutions for all tickets received (perhaps within ticket automation rules). Ideally, it would look something like this

   Ticket comes in > AI suggest both a reply and a solution > user can deploy the suggested reply with one click, or override it and write their own reply

   They can manually attempt the solution if it seems viable, or disregard this.

   If it could do this with each subsequent reply in the conversation that would be fab

   the Ai assistance is actually incredibly helpful for us and generates good… more

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   2 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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10. Mobile application

    Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears that the mobile app does not permit technicians to schedule tasks directly from Atera, forcing them to use a laptop for this basic yet crucial operation. This limitation hinders the flexibility and real-time responsiveness of our field operations, making the scheduling process cumbersome and less efficient.

    Limited Access to Custom Ticket Statuses:
    We often schedule our tickets to a later time, for which we have created a custom status named "Ticket is scheduled." Unfortunately, we have noticed that the mobile application only displays the standard ticket statuses such as Open, Pending, Resolved, Closed, and Deleted. This restriction prevents our field technicians from accessing and viewing tickets assigned to them with our custom status, thus creating a gap in task visibility and management.

    Suggested Improvements:

    Enable task scheduling functionality directly from the mobile app, allowing our field technicians to manage their schedules more efficiently without needing a laptop.

    Enhance the mobile app to support and display custom ticket statuses, ensuring that technicians have full visibility of their assigned tasks, including those with non-standard statuses.

    We believe that these improvements are essential for the seamless operation of our field services and will greatly enhance the user experience and productivity of our technicians. We would greatly appreciate it if these issues could be addressed promptly in the upcoming app update.

    Dear Atera Team,

    I hope this message finds you well. We have been utilizing the Atera mobile application for managing our field technician operations and have found it to be a useful tool in many aspects. However, we have encountered some limitations in the mobile app functionality that have been impeding the efficiency and productivity of our technicians. I would like to provide feedback on two major flaws that we believe need urgent attention and improvement:

    Task Scheduling Limitation:
    Our field technicians heavily rely on the mobile application for task management while they are on the field. However, it appears… more

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11. Decline Windows non-critical updates

    Need the ability to completely decline Windows non-critical updates. The only option is to postpone.

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12. Remote

    It would be ideal if we can remote into a computer as a different user and not take over the current user session. It would be nice to have this so we can run in another session in the background while the current user is able to stay logged into their current session.

    Kind of like how two people can remote into a server at the same time.

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13. Bidirectional integrate with azure DevOps tickets

    Bidirectional integration with azure DevOps tickets.

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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14. Option to Customize Template When Sending an Invoice

    It would be helpful if we could add customization to the email sent to customers on invoices. For example, now we have a very generic template that gets sent with each invoice with the attached invoice PDF document. It would be beneficial to edit the text in the email to include: a URL, custom greeting/payment instructions etc.

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    0 comments  ·  Billing  ·  Delete…  ·  Admin →
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15. Threshold profiles/alerts to go to different teams

    Would like to be able to send alert profiles to different staff. I have one profile for workstations and one for servers. Would like to have workstation alerts email the helpdesk and server alerts to the server/network admins.

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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16. Linux installation without sudo

    We do not use sudo on our datacenter machines, please add install script without sudo.

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17. Use another agent as proxy or gateway for devices without internet access

    Allow monitoring devices that have no internet gateway but which are in the same network than other atera agents with full internet access allowed. We have windows machines competely without default gateway entry. I think they will not be able to launch functions which need internet access but maybe we are able to monitor them by redirecting the monitoring information over an existing agent.

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18. One time Automation Patch using a certain time

    Allow us to push out an automation patch once at a certain time. For example, I push out windows patches to a group of client, and then I can run an automation that schedules a reboot at 11:30 today. Currently, the only way to do this is to reschedule the automation for the current day, which is doable but inefficient.

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19. Favorites - Pinnable

    Can we get an option to have a favorites drop down or custom pinned menu items on the left side below the existing options? There are a lot of menu items I have to dig around multiple layers for things I use all the time. Recent processes is a good one.

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20. SUSE All version support required

    SUSE All version support required

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