4712 results found

1. Device Dataset, Site Dataset, Ticket Dataset...... No User Dataset????

   We are in the process of deploying Atera, We would like to add a department to our user data but this (I feel) is overly laborious.

   The is no User Section or Dataset so to edit the department I need to go to Sites > Select Site > Select User Contact Card > Select Department Field > Change Field

   1. Why are they contact cards? why not a table, in line with the other data sets?
   2. Why not have a user section, i fail to see why this data has not been considered a priority?
   3. Why is there no bulk edit functionality for user data?

   Is this something that can be considered for development?

   We are in the process of deploying Atera, We would like to add a department to our user data but this (I feel) is overly laborious.

   The is no User Section or Dataset so to edit the department I need to go to Sites > Select Site > Select User Contact Card > Select Department Field > Change Field

   1. Why are they contact cards? why not a table, in line with the other data sets?
   2. Why not have a user section, i fail to see why this data has not been considered a priority?
   3. Why is there no bulk edit… more
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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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2. Bitlocker Keys

   If you could see the bitlocker keys on a device through atera that would be great, especially if you have taken over a new client, and someone has set each of these or the end user has forgotten which account it's recorded with. Or the old IT support company may no longer want to help? You would only need view access.

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3. Automtion Profile Schedule

   I need some tasks to run every 15 min, the minimum right now is every 1 hour.
   Please add options to create custom interval in minutes

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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4. Enhancement Proposal for Automatic Asset Integration in IT Management Platform

   I propose an enhancement to Atera platform, specifically regarding the integration of new devices into the system. The key features of this proposal are as follows:

   Automatic Addition of Devices to Assets: Newly added devices should be automatically registered as assets within the system. This feature could be toggleable via an option in the admin panel, allowing for flexibility based on the customer's preference.

   Data Relationship Linking: There should be a functional link between the 'Devices' section and the 'Assets' section. For instance, if a device is removed or decommissioned in the assets section, the system should prompt the user with the option to also remove it from the devices section. This could be implemented as a prompt or a checkmark option for streamlined management.

   Device Identification Enhancements: For computers, the existing identification system is sufficient. However, for SNMP (Simple Network Management Protocol) devices, an improvement in the identification process is suggested, possibly by using a general name or a similar identifier.

   This enhancement aims to streamline the asset management process, making it more efficient and user-friendly. It aligns with the goal of simplifying IT management tasks and reducing the manual workload on IT professionals.

   I propose an enhancement to Atera platform, specifically regarding the integration of new devices into the system. The key features of this proposal are as follows:

   Automatic Addition of Devices to Assets: Newly added devices should be automatically registered as assets within the system. This feature could be toggleable via an option in the admin panel, allowing for flexibility based on the customer's preference.

   Data Relationship Linking: There should be a functional link between the 'Devices' section and the 'Assets' section. For instance, if a device is removed or decommissioned in the assets section, the system should prompt the user… more

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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5. Customizable Availability Monitoring

   The ability to get an alert if a device is offline for so long, like say an hour, instead of getting an alert for a device going offline, when it is only restarting or something similar

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   0 comments  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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6. Have the AI trained on all the webinars, ideas and forums so the AI can answer all questions about Atera.

   Have the AI trained on all the webinars, ideas and forums so the AI can answer all questions about Atera.

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7. Internal Wiki for admins

   It would be great if we had an internal wiki where we can post notes and important information only for admin/technicians eyes. Something like Teams Wiki

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8. ZFS - Status

   "ZFS" is being used more and more with Linux.
   The individual disks are displayed. However, this does not really help.

   The status is evaluated very simply with "zpool status".

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   0 comments  ·  Agent  ·  Delete…  ·  Admin →
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9. Enhanced Ticket Filtering

   Ticket filtering works great, but it would be extremely helpful to add a couple of fields to the filter options. 1. keyword 2. User name.

   I know you can search for a keyword, but there isn't the ability to check off and merge tickets (or some of the other features you get with filter results) from within the search results. The same for User. I can search for a specific user's tickets, but there isn't the ability to check off and merge/manipulate tickets like you can do with the filters.

   An alternative solution would be to enhance the Search results window, and the user's tickets to be able to manipulate the tickets like you can on the filter results window.

   A business case would be where a user submits tickets via email, but uses different subject lines every time they reply or update an issue, resulting in multiple tickets spread out over some period of time.

   Another case is where a customer has an issue or outage, and numerous users within that company report the issue via email. They all use different subject lines. Filtering by a keyword of my choosing would allow me to merge all the tickets for a specific event into one.

   Ticket filtering works great, but it would be extremely helpful to add a couple of fields to the filter options. 1. keyword 2. User name.

   I know you can search for a keyword, but there isn't the ability to check off and merge tickets (or some of the other features you get with filter results) from within the search results. The same for User. I can search for a specific user's tickets, but there isn't the ability to check off and merge/manipulate tickets like you can do with the filters.

   An alternative solution would be to enhance the Search results… more

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   0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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10. All Alert Report

    It would be great if we can have reports for All Alerts, regardless of customer we had. Then there are filter for most alerts, filter for criticality, filter for CPU, RAM, HDD, or all of them.

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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11. Schedule Patches and other things for a one-time execution in addition to doing it "now"

    You recently released options to schedule a one-time reboot; take that further. Let's get "Schedule..." in addition to "Run" uniformly throughout Atera. I would love to schedule Patch installs for tonight but from the run window - just delay that start. Same for anything and everything that you can do "now" - would love to be able to do it later too.

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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12. Default ticket

    It would be very helpful to be able to create default tickets.
    E.g. 'OneDrive Issue' 'New user/leaver' 'Equipment request' 'Email issue' etc.

    As of today we can only edit or create new fields, which I don't think is very user-friendly.

    Many other service desk platforms have already this basic feature, and I'm sure it would be beneficial for many of us.

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    0 comments  ·  Tickets  ·  Delete…  ·  Admin →
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13. Ticketing

    Freshdesk Integration or features like that

    2 votes

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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14. Custom Status Exit Codes for 'Recent Processes' report

    Hi Team,

    Was wondering if it was possible to add a feature request so we can somehow filter / display custom Exit Codes depending on script logic and filter results quickly in the 'Recent Processes ' report.

    Example, exit code 100 for sucess / 200 for failure etc and then quickly filter based on this information.

    This would enable us to lets say run some check for a software installed on several devices and only show devices that have it installed (exit code 100) and then take additional actions based on this info.

    2 votes

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    0 comments  ·  Reports  ·  Delete…  ·  Admin →
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15. Email Alias Support

    When importing data from Office365, import all email addresses (aliases) and allow those to be linked to the account.

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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16. Remove devices individually that no longer use Atera 2FA

    Currently it is only possible to have one device per OS registered for Atera 2FA. If I replace my phone with a new one I have to go to Atera admin settings and reset 2FA which resets it for all devices including my Windows device which I don't need to have 2FA reset on. Please make it possible to remove devices individually from Atera 2FA settings.

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    0 comments  ·  Security  ·  Delete…  ·  Admin →
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17. Auto-email and interactive guide in customer portal

    Adding the option to send an email to a customer when they open a ticket with a list of instructions on how the Customer Portal works. Also adding an interactive guide in the portal so the customer knows that they can respond to a ticket from the portal itself, rather than their email. This would be useful especially if the customer is requesting an email password reset and is unable to access their email, they would still have a way to see and respond to technicians if calling is not possible.

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    0 comments  ·  Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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18. add a page button at the top of devices page

    It would be nice to have the page buttons (1,2,3... etc) at the top of the page as well as the bottom. This way we don't have to scroll down to the bottom every time we want to go to the next page.

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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19. azure

    Integrate with Azure logic apps to stop (deallocate) an Azure Virtual Machine after Windows patches and updates have been completed.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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20. WakeUp ON LAN

    Nous avons besoin du WOL simultané sur plusieurs machines sélectionées pour la maintenace des écoles. Merci.

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    0 comments  ·  Agent  ·  Delete…  ·  Admin →
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