5047 results found
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Export reports into HTML and let the client choose what to see
Export reports to HTML and allow the client to search like ourselves; we are able to filter on a report before sending it, collapse fields, and use a dropdown box as an example choose between options, such as Windows 10 , 11, pro , home edition or even vendors , tickets, etc depending on the report built as the advanced reports look bad sending to a client as half of the information is cut of or going over the page size.
2 votes -
Import Improvements
Import function should be able to recognize an object already exists and give the user the choice of skipping or updating those assets custom fields.
2 votes -
Import flexibility
Import should be able to recognize rows with already existing assets, and to be able to skip or update those assets according to the .csv.
2 votes -
Add edit relations option to app
Would be nice to have the ability to edit the relations of devices from the mobile app
2 votes -
Enable a higher-level select all and Install option, similar to the Reboot feature.
In the Devices view in Patch Management, enable select all and install, similar to the Reboot feature. It is tedious and time consuming to review and apply updates individually.
2 votes -
Subject: System Issue – User Creation and Search Problem
I’m experiencing an issue where, despite entering all required details to create a user, the system fails to find the user when searching by email or other identifiers. I receive a message that the user already exists, but when I search for the user, I can’t find them. Additionally, there is no simple and convenient way to add the user, only a complicated method that I tend to forget, which is very tiring. This ongoing problem The system needs to be more reliable and user-friendly to improve productivity.
2 votes -
Script Relevance and Applicable Device Count
It would be nice if we could create relevance for scripts, similar to how Intune has detection scripts that determine if a device needs to run a specific script (other tools have this ability as well).
This avoids us having to run a script on all devices and review the output to determine if a change was needed/made.If the script had functionality for relevance/detection, we could quickly look at the script and see how many applicable machines need it and push it to those devices accordingly (no detection added would be applicable to all).
This is helpful in many…2 votes -
Better API or REPORTING for MASS
I’m reaching out to highlight a challenge we’re facing with data retrieval in Atera and to request improvements that could streamline our workflows and enhance efficiency.
Currently, we rely on fields such as CustomerName, ScriptName, ScriptCategory, DeviceName, and others for managing processes and creating tickets. While the existing structure and tools are helpful, extracting and utilizing this data in a programmatic and scalable way can be cumbersome.
The Challenge:
The current methods require manual effort or complex workarounds to gather and process information from the above fields.
Automating workflows, such as linking data from scripts or devices directly into ticketing…2 votes -
Ability to import a csv file to make a threshold profile
Being able to import a spreadsheet to make a profile would be very useful and save a lot of time. i.e. with Microsoft's list of "Events to Monitor" (https://learn.microsoft.com/en-us/windows-server/identity/ad-ds/plan/appendix-l--events-to-monitor) or some other well defined list, it would take many hours to add all of them, whereas if it was possible to import a csv or some other format, it could be done much faster.
2 votes -
calender integration for each technitian
Please add the option to sync a few calenders, for each technician
2 votes -
Ability to save View with no header, variable # of output rows
I have created a view of the Devices page, and I want to make changes to the view itself so there is no Page header, no Search Box, and very tight vertical spacing so I can see 50 devices' statuses on one screen without scrolling up and down.
2 votes -
A report that will list all Bitlocker keys for the associated PC
Why do we need a script to get a report of all the bitlocker keys for quick archival? the keys are saved to the site and we should be able to get a report of all machines and associated keys. The only solution a tech gave would be to run a script for all PCs to save the key to a specified location. Not only would this be a massive licensing cost for the month, but we would need to do this every time we added a new device. the information is already saved tot he site and we can…
2 votes -
Granular Remote Desktop Settings Per Customer
Dear Atera Team,
Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!
As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.
We have a use case where some of our customers require us to have remote access to their devices, while…
2 votes -
Granular Splashtop / Anydesk deployment
Dear Atera Team,
Firstly, I’d like to express our gratitude for the incredible value Atera has brought to our business. Your platform has revolutionised how we operate, driving efficiencies across our workflows and empowering us to deliver outstanding support to our customers. It’s been a game-changer for us!
As enthusiastic users of Atera, we occasionally encounter small challenges where we feel there’s an opportunity to enhance the platform even further. One such area is the management of remote desktop functionality.
We have a use case where some of our customers require us to have remote access to their devices, while…
2 votes -
custom fields tickets
Allow Custom Fields in Tickets that only apply for certain customers. Thank you.
2 votes -
workhours
Pls. enhance the API to retrieve a list of all workhourrecords of a month (or filtered by start / end date).
Currently we must iterate through all tickets to retrieve the workhourrecords.2 votes -
workhours
Pls. enhance the API so one can access all workhourrecords filtered by date.
Currently, we must iterate through all the tickets to get the workhourrecords.2 votes -
API Expanding
Folder management :
Get Folders <Customer> doesn't exist
Post ( rename ) <Customer>, <folder> doesn't exist
Create New folder ( doesn't catch duplicate folder names )2 votes -
Atera Accounts
There are partners who utilize ATERA for both internal and/or external purposes, with their accounts fully configured and populated with devices, automation policies, and other settings.
Recently, a partner requested the ability to merge or move their ATERA account under ours, treating them as a customer.
Why this capability would be beneficial for partners:
Simplified Billing and Management:
Partners could consolidate their accounts under a central management system, simplifying billing processes and enabling efficient oversight.
Streamlined Support and Services:By operating under a single reseller or partner account, customers can benefit from centralized technical support, unified policies, and seamless service…
2 votes -
Ability to import MIB files
It would be important to implement the import of Mib (Managed Information Base) files to Atera
It would be very useful to improve a lot the use of SNMP.
Now you work with individual OIDs, if you could import a specifoic MIB per device it would be fabulous.2 votes
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