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  1. hope to have a feature for token based support counter, like 4 hours equal 1 token for per customer then when on-site or remote support can Consume the token.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. Customer wants the letter ruler back on the Customers page.

    3 votes

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. 3 votes

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. A precise control over the device reboot from Configuration policy

    What we need:
    We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.

    What we have in Atera through configuration policy:
    • Disable auto-restart with logged-on users
    • Restart outside of active hours
    • Restart after selected time period
    o 15 – 180 minutes
    • Allow…

    2 votes

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  5. We would like to be able to translate reports into languages other than English.

    2 votes

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    0 comments  ·  Reports  ·  Admin →
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  6. When you have a device, you normally assign a contact to it. I just want to export a csv with those 2 bits of information.
    I've used Atera for 3 years, and it's just 1 simple report, what do people think?

    2 votes

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  7. The ability to create an alert for any time frame that will notify the team whether that be via email or a ticket to the helpdesk.

    The example im working on currently is licencing however it could have a number of Utilisations

    2 votes

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  8. Would it be possible to add a "My Tickets" filter or the ability to filter by requester in the user view (for the main contact)?

    Currently, they only have a list that is very difficult to sort/filter properly.

    Similarly, the ability to sort by creation date and other criteria is very limited.

    2 votes

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  9. It would be nice to see what custom fields are actively being used by an existing custom form at a glance. For example if you try to delete a custom field I created,, you get a prompt that the field you are trying to delete is being used by a form. If we could see that in the "new field" windows when managing, deleting or creating new fields, we would know immediately. I also like to do clean up as maintenance and delte fields no longer in use. If I could see that "at a glance" that "Field A" is…

    2 votes

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  10. I would like to see the internal notes have a place to add time. I work my tickets through internal and external notes. I should be able to add my time right to the notes. Having the time entries with separate notes in a separate section causes me to have to double enter.

    You could then remove the time entry screen. It is not efficient to have to click the ticket, click the time entry, then click on each note to see what it says... but it has to be there to pull to the timesheet.

    At the very least,…

    2 votes

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    0 comments  ·  Tickets  ·  Admin →
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  11. I have created custom forms, e.g. “incident, request, change, onboarding, etc.” would like the custom form to be able to automatically link to a ticket type. For example when a “change” type ticket is chosen, the custom form I made for Change tickets is automatically selected and can’t be changed by the requestor creating the ticket. This way the correct form with the correct-custom fields is used. I am trying to move away from from creating tickets by email and using the portal and this feature would help with getting the required information for a particular ticket type. Also help…

    2 votes

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  12. Create a new checklist form so we can select multiple configuration items at the ticket.

    2 votes

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  13. Schedule batch invoice export to Quickbooks in order to automate the process

    2 votes

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    0 comments  ·  Billing  ·  Admin →
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  14. Please add Core Count of processor to the Excel export of Auditor.

    2 votes

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  15. It would be very useful if we could actually export some filtered views. Example, I filter a customer's critical alerts, which is a nice one, but them I am unable to export such information easily. I normally have to do many screenshots or save a small video and share it with my customer. If we could just filter the alerts and then export that view, it would be much easier for documenting and sharing.

    2 votes

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  16. Atera is sold as an MSP tool, but is completely unsuitable for this.

    In particular, EVERY setting must be able to be specified per customer, e.g. whether Anydesk, Slashtop or TeamViewer should be installed. This is a given if you want to sell something as an MSP version...

    2 votes

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    0 comments  ·  Customers  ·  Admin →
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  17. Simple Customer Report showing customer information; Name Address, phone, contact information and any custom fields with the ability to filter on custom fields and export or print it.

    2 votes

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  18. if Atera Help Bot can be implemented that lets users access SOPs

    2 votes

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  19. I wish I could run the Agent Health Report against a Devices folder.

    Rather than manually selecting my servers out of the list of all agents, I'd rather select my "Servers" device folder.

    This would make running this report so much easier and more valuable.

    Perhaps add a "Folders" pick list between "Site Name" and "Agent Name(s)" The "Folders" item can serve as a filter to the narrow down the list in "Agent Name(s)".

    2 votes

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  20. Request for the feature to have scheduled advanced reports sent in HTML format.

    2 votes

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