5038 results found
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splashtop unattended
I would like to have the ability to define different configuration for Splashtop depending on the Customer. Some customers don't mind Unattended access, and some want to be notified before access is granted. As well, it would be nice to use different access passwords for different Customers.
2 votes -
Preview updates exclusion
Preview updates exclusion
Currently, there doesn’t seem to be an option to exclude “preview updates” in Atera Patch Management. The only way to do this now is to manually add an exclusion for the unwanted updates in the Automation profiles every month.
We need a setting for the automatic exclusion of “preview updates”.
2 votes -
Improve the emailed Patch & Automation Feedback Report
Include the customer and the report name in the subject line;
also send the evaluation / report as a PDF attachment.2 votes -
Ticket Forms - Description -
We would like to be able to create Ticket Templates where you can pre-fill the description area. So (just like with quick reply templates) you can make tickets for standardized situations like callbacks, repair requests etc. As an example if you can create this you'd select the Callback template and the Description area will be filled with:
Issue
Contact info
Phone number
Avaible to be called back between xx am - xx pmI realise that some of the info above is also available in a ticket, but the above is just an example.
2 votes -
Abandon the "new look"
Please don't change the look to the "new look." I constantly swap back to the old look. The thought of this being my only option at some point is frustrating.
2 votes -
Possibility to translate reports into other languages.
We would like to be able to translate reports into languages other than English.
2 votes -
Report that contains device name and contact
When you have a device, you normally assign a contact to it. I just want to export a csv with those 2 bits of information.
I've used Atera for 3 years, and it's just 1 simple report, what do people think?2 votes -
Create a specific alert
The ability to create an alert for any time frame that will notify the team whether that be via email or a ticket to the helpdesk.
The example im working on currently is licencing however it could have a number of Utilisations
2 votes -
Improved Filtering and Sorting Options in Main User View
Would it be possible to add a "My Tickets" filter or the ability to filter by requester in the user view (for the main contact)?
Currently, they only have a list that is very difficult to sort/filter properly.
Similarly, the ability to sort by creation date and other criteria is very limited.
2 votes -
Show which custom fields are actively being used in a custom forms?
It would be nice to see what custom fields are actively being used by an existing custom form at a glance. For example if you try to delete a custom field I created,, you get a prompt that the field you are trying to delete is being used by a form. If we could see that in the "new field" windows when managing, deleting or creating new fields, we would know immediately. I also like to do clean up as maintenance and delte fields no longer in use. If I could see that "at a glance" that "Field A" is…
2 votes -
Increased Device Filter Options
Filtering for devices by Disk Type doesn't seem to be an option - We can sort by size, free space, model, bitlocker status, but not by disk type.
We still have some spinning rust and are upgrading them as we find them. I would LOVE to filter out the device list by systems that need an upgrade.
2 votes -
Ability to add time to internal notes
I would like to see the internal notes have a place to add time. I work my tickets through internal and external notes. I should be able to add my time right to the notes. Having the time entries with separate notes in a separate section causes me to have to double enter.
You could then remove the time entry screen. It is not efficient to have to click the ticket, click the time entry, then click on each note to see what it says... but it has to be there to pull to the timesheet.
At the very least,…
2 votes -
Ability to log off user from device
RMM tools usually have the ability to log off users from a device that may be experiencing issues - this greatly solves a lot of temporary issues avoiding rebooting and interrupting other services that may be running on that endpoint.
I see the ability to see logged in users but there are no options from there.
I would expect the basic ability to log off said users that are logged in from any type.
The Task Manager Feature should have this feature if not the user activity section.
Looking forward to feedback!
2 votes -
Multiple checklist
Create a new checklist form so we can select multiple configuration items at the ticket.
2 votes -
Schedule batch invoice export
Schedule batch invoice export to Quickbooks in order to automate the process
2 votes -
transferring data from a device
If the user's device changes, it would be great to be able to transfer passwords, attachments and notes from one device to another without having to re-enter everything manually, which would save a lot of time.
2 votes -
Auditor Exort Core Count
Please add Core Count of processor to the Excel export of Auditor.
2 votes -
Ability to export current views (ex. filtered alerts and others)
It would be very useful if we could actually export some filtered views. Example, I filter a customer's critical alerts, which is a nice one, but them I am unable to export such information easily. I normally have to do many screenshots or save a small video and share it with my customer. If we could just filter the alerts and then export that view, it would be much easier for documenting and sharing.
2 votes -
customer report
Simple Customer Report showing customer information; Name Address, phone, contact information and any custom fields with the ability to filter on custom fields and export or print it.
2 votes -
Atera Help Bot
if Atera Help Bot can be implemented that lets users access SOPs
2 votes
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