Skip to content

Ideas and Feedback

Ideas and Feedback

Categories

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

5021 results found

  1. I would like to know the software expiration date.

    3 votes
    1 comment  ·  Reports  ·  Admin →
    How important is this to you?

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  2. hope to have a feature for token based support counter, like 4 hours equal 1 token for per customer then when on-site or remote support can Consume the token.

    3 votes
    0 comments  ·  Customers  ·  Admin →
    How important is this to you?

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  3. Customer wants the letter ruler back on the Customers page.

    3 votes
    How important is this to you?

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  4. 3 votes
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

  5. Include the customer and the report name in the subject line;
    also send the evaluation / report as a PDF attachment.

    2 votes
    How important is this to you?
  6. A precise control over the device reboot from Configuration policy

    What we need:
    We need to be able to specify a deadline for automatic PC restart and application of updates. Similar to the setting in Group Policy, the deadline time frame can be between 2 and 14 days. After the deadline has passed, devices restart regardless of active hours. Currently, it is between 15 to 180 minutes.

    What we have in Atera through configuration policy:
    • Disable auto-restart with logged-on users
    • Restart outside of active hours
    • Restart after selected time period
    o 15 – 180 minutes
    • Allow…

    2 votes
    How important is this to you?
  7. We would like to be able to translate reports into languages other than English.

    2 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?
  8. When you have a device, you normally assign a contact to it. I just want to export a csv with those 2 bits of information.
    I've used Atera for 3 years, and it's just 1 simple report, what do people think?

    2 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?
  9. The ability to create an alert for any time frame that will notify the team whether that be via email or a ticket to the helpdesk.

    The example im working on currently is licencing however it could have a number of Utilisations

    2 votes
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?
  10. Would it be possible to add a "My Tickets" filter or the ability to filter by requester in the user view (for the main contact)?

    Currently, they only have a list that is very difficult to sort/filter properly.

    Similarly, the ability to sort by creation date and other criteria is very limited.

    2 votes
    How important is this to you?
  11. It would be nice to see what custom fields are actively being used by an existing custom form at a glance. For example if you try to delete a custom field I created,, you get a prompt that the field you are trying to delete is being used by a form. If we could see that in the "new field" windows when managing, deleting or creating new fields, we would know immediately. I also like to do clean up as maintenance and delte fields no longer in use. If I could see that "at a glance" that "Field A" is…

    2 votes
    How important is this to you?
  12. I would like to see the internal notes have a place to add time. I work my tickets through internal and external notes. I should be able to add my time right to the notes. Having the time entries with separate notes in a separate section causes me to have to double enter.

    You could then remove the time entry screen. It is not efficient to have to click the ticket, click the time entry, then click on each note to see what it says... but it has to be there to pull to the timesheet.

    At the very least,…

    2 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?
  13. I have created custom forms, e.g. “incident, request, change, onboarding, etc.” would like the custom form to be able to automatically link to a ticket type. For example when a “change” type ticket is chosen, the custom form I made for Change tickets is automatically selected and can’t be changed by the requestor creating the ticket. This way the correct form with the correct-custom fields is used. I am trying to move away from from creating tickets by email and using the portal and this feature would help with getting the required information for a particular ticket type. Also help…

    2 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?
  14. Create a new checklist form so we can select multiple configuration items at the ticket.

    2 votes
    How important is this to you?
  15. Schedule batch invoice export to Quickbooks in order to automate the process

    2 votes
    0 comments  ·  Billing  ·  Admin →
    How important is this to you?
  16. Please add Core Count of processor to the Excel export of Auditor.

    2 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?
  17. It would be very useful if we could actually export some filtered views. Example, I filter a customer's critical alerts, which is a nice one, but them I am unable to export such information easily. I normally have to do many screenshots or save a small video and share it with my customer. If we could just filter the alerts and then export that view, it would be much easier for documenting and sharing.

    2 votes
    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?
  18. Atera is sold as an MSP tool, but is completely unsuitable for this.

    In particular, EVERY setting must be able to be specified per customer, e.g. whether Anydesk, Slashtop or TeamViewer should be installed. This is a given if you want to sell something as an MSP version...

    2 votes
    0 comments  ·  Customers  ·  Admin →
    How important is this to you?
  19. Simple Customer Report showing customer information; Name Address, phone, contact information and any custom fields with the ability to filter on custom fields and export or print it.

    2 votes
    How important is this to you?
  20. if Atera Help Bot can be implemented that lets users access SOPs

    2 votes
    How important is this to you?
  • Don't see your idea?