5036 results found
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Remote access approval different approval settings.
Need different approval settings for remote access based on the device type. I want my helpdesk technicians to be required to get user approval to work on their system, but my server admins should not need approval to remote into a server since there is no one at the server to allow the access. This could be based on the role in the platform like Admins can skip the request, while technicians are required to get the approval.
2 votes -
GLOBAL DEVICE FOLDERS!!!!
HOW IS THIS NOT A THING?
2 votes -
Add Patching Status to the Public API for Dashboard Integration
We’d like the patching status to be exposed via the API (e.g., per asset/group with timestamps and current state). This would allow seamless integration with external dashboards and monitoring tools, enabling centralized visibility, trend analysis, and alerting without manual exports.
2 votes -
Time registration via API
Dear Atera Team,
We would like to request the ability to log time on a ticket via the API.
Currently, your API supports many useful operations, but the option to register time entries on tickets is missing.This functionality would be very valuable to us, as we have several automated processes running outside Atera where we always register time. Being able to push these time entries directly into Atera through the API would allow us to keep our workflows consistent and fully automated.
We believe this addition would be beneficial not only for us, but for many partners who rely…
2 votes -
Track Historical Device Issuance (User Assignment History)
Description: Enable native tracking of device issuance history within the web admin console. This feature would log which users or technicians previously had custody of a device, including timestamps of assignment and return. It should also be exportable in reports for audit and asset lifecycle reviews.
Use Case: Helps IT teams trace device usage over time, identify patterns, and support compliance or internal investigations.
2 votes -
Close Note field
When I'm ready to resolve or close a ticket, I'd like to have a field where I can type a "Close Note". This would get logged like any note, but since it's a separate field, it could be included on reporting. Also, there could be an option to either make the close note internal or public reply (like regular notes).
Alternatively, this could be done by having an option in the existing note section where you could select resolve ticket or close ticket. Then anything entered into the note section on that reply is flagged as the 'close note' and…
2 votes -
Add private IP as a column
Add the private IP as a column to the devices console or to one of the reports.
2 votesHi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
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add software inventory report for linux devices
currently, linux agents do not provide any software inventory data. while basic hardware information and health stats are available, there is no visibility into installed packages or applications. this is essential for audits, compliance, and troubleshooting. please add software inventory support for linux devices—similar to what is available for windows and mac.
2 votesHi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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Ability to bulk update fields on asset types
When adding a new Asset Field, you then have to manually go and add the new field to each individual Asset Type one by one. Would be nice to be able to select all necessary Asset Types and do a bulk update to add the new field at one time.
2 votes -
run an automation profile on a pc from the devices page
Have the option to run a Patch Management and IT Automation profile on an individual device on the devices page. The same way you run a script but have the option to run an Automation profile.
2 votes -
Splashtop access options
Currently, Splashtop allows users to select a single connection mode, such as requiring or not requiring connection approval. However, it would be highly useful to make this setting configurable based on sites and profiles. This would allow for specific connection behaviors tailored to different clients, user PCs, or servers, depending on their security or accessibility requirements.
2 votes -
Version-lock
In development environments, it's critical to be able to set a specific version to applications, which cannot be upgraded further.
It's mostly used for browsers and infrastructure (For example, smbclient for domain-binding changed its tags and broke processes).
Setting up version lock for all packages (not just excluded windows updates) will allow for stable systems.2 votes -
Replicate Software Inventory To New Machine
Especially with the ability to verify the source of software, we should have the ability to replicate all the software on a device using Winget or chocolatey to a new machine. This would be great when users move to another machine and have specific / custom software requirements, we could just replicate their old software inventory.
2 votes -
Enable actual PDF/Excel file delivery for scheduled timesheet reports + centralized download overview
Hi Atera team,
The current “Schedule Report” feature for timesheets is very limited. While it sends an email notification, that message only links back to the classic report screen with the preset date range — not to an actual PDF or Excel file. From there, users still need to:
• Manually select the customer
• Export the report
• Rename and organize it for invoicingThis makes automation feel more like a reminder than a real time-saver.
💡 Suggested improvements:
1. Scheduled timesheets should be delivered as:
• A PDF or Excel file attachment via email
• Or a direct…2 votes -
Improve Logging for Software Updates
Currently if a software update via Chocolatey or Winget fails, we get a very generic "action failed" message. It would be helpful to know what failed and to pull logs about the failure into the Atera console so that we don't need to remotely connect to the machine and drill down into local log files to identify the cause.
2 votes -
Zomentum could further streamline our billing processes
Atera Team,
I noticed that Atera integrates seamlessly with Xero, which we currently use. Can Atera's Dev team work on exploring whether integrating Zomentum could further streamline our billing processes, particularly for subscription services like M365 licenses for our customers.
Given the potential benefits, we would appreciate your insights on this integration and its feasibility. Your prompt response would be greatly valued.
2 votes -
Font sizing options in email templates
Font size options in the email template editor.
2 votes -
Display custom fields in Device view
To be able to display custom fields directly in the dashboard of the "Devices" view (and the Customer Devices view). This would simplify device search and management, by offering a dynamic, instantaneous view of the data in question, without having to generate an auditor's report (which can be a long operation for fleets of 300 or more devices).
2 votes -
Quick Reply templates
Why is Quick Replies in the Admin section, could we at least make a permissions toggle, so folks can choose to let their technicians have the ability to create Quick Reply templates.
2 votes -
Software audit that shows devices without specific software installed
Currently, Atera software audit feature can show devices that have a specific software installed, but it does not filter devices that do not have the software installed. It would be beneficial to have a feature that filters devices lacking a specific software so we can extract the report.
2 votes
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