Skip to content

Ideas and Feedback

Ideas and Feedback

Categories

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

4902 results found

  1. Could be possible to add a "VIP" field to the user profile page?

    This field could be helpful to filter the ticket assignment.

    Regards.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. An edit button should be in place for internal replies.
    This would make tickets generally more readable and less cluttered.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Need to expose an API for the agent chatting feature to allow it to push chat requests to a Teams channel, Teams bot etc.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. We propose adding a feature that allows administrators to place a "notice" or alert on a client's account. When a support technician selects this account to create a new ticket, the notice should automatically pop up to notify them of any important information.

    Use Cases:

    1) Past Due Accounts: If an account is past due and has a service suspension, the system should alert the technician to avoid providing service until the account is resolved.
    2) Service Outages: Notifying technicians about ongoing service outages affecting the client to manage expectations and inform the client accordingly.
    3) Special Client Requests: Displaying…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. When adding a new device it is necessary to select the "customer" and then the "Monitoring Agent", but monitoring agent list displays all customer, even if a client was previously selected.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. ticket tab at customer shows tickets with stati "open" an "pending".
    but when i create custim ticket stati tickets will not be shown there.

    for example a status "waiting for replacement parts" with the behavior "pending" has to be activated every time i open the ticket tab.

    that are pretty much clicks to see the open tickts of a customer.

    It would be much better, if every status with the BEHAVIOUR of open and pending would be selected as default

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Add a check box for devices that currently have monitoring disabled, there is one for monitored but I want to see a list of devices without monitoring enabled without individually going through them.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. right now, every browser tab with Atera is "Atera - RMM Software | PSA & Remote Access for MSPs"

    This is pointless, What it should do is contain context as the first order of business.

    In the dashboard? it should say "Dashboard"

    In devices tab? it should say "Devices"

    In a client? how about the client name?

    In a device itself? how about Device name, client name?

    In an advanced report? why not put the report name there?

    Editing a configuration: "Conf: <configuration name>

    so many examples

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Dashboard  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Dear Team,
    is it possible to create a feature which would send an email for users who needs reboot (weekly, monthly)? Thank you.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Hi,

    I have a lot of tickets that extend into the next month. For example, a ticket labeled "IT Takeover."

    Many different tasks are being performed on this ticket. So, it's essentially not just a ticket, but more like a project.

    I would like to bill this ticket already, i.e., the work that has already been done, and then continue working on it next month. Is there an option for this?

    Alternatively, we could incorporate two things:

    Projects (that can contain multiple tickets)
    An option to decide whether the ticket should be billed at the end of the month...
    (Ideally…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Billing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. New interface has on the right handside on the bottem the Calendar event option.
    would be realy helpfull to have on the top

    Status -> Assign Technician -> Type -> Activity Status -> Calendar Event.

    It can be shown with only the Date and if not planned in the button "New Calendar event"

    This way it is a little bit faster to work with and you can directly see if an ticket is planned.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. It will be nice to mandate that a time entry is added to a ticket before closing it, or approving/changing the automatic timer.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. exagrid backup

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Ciao,
    I hope you can realize this.

    In the list of OIDs displayed per monitored SNMP device, in addition to the edit button (which unfortunately only modifies the name) and delete... can add an "add monitor" button so as to avoid 10 clicks and immediately arrive at the page of the selected monitor to be inserted?

    In the sequence of monitored OIDs, in addition to "delete the selected" add an EDIT button that actually allows you to modify the parameters while maintaining that specific OID.

    Nobody likes wasting time, but in many ways Atera's interface seems designed specifically to waste…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Dashboard  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Would like support for time-based automation rules in cascade.
    As an example, a ticket is automatically set to pending after 3 days with no response. Then set to closed automatically after 3 additional days with no response.

    Based on my conversation with support, currently, if changes were applied to the ticket automatically, the next rule that should be triggered will not work.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. I would like to be informed when my colleage creates a ticket for me.
    That is already possible, as mentioned in the response to this entry: https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/46558351-notification-on-ticket-assignment

    However, I would NOT like to be informed when I create a ticket for (as in "assigned to me when created by") myself.
    As far as I can tell, there is no filter for that, yet.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. I would like the CPU utilization metric system to monitor actual CPU load rather than the TDP of the component. Monitoring TDP causes unnecessary alerts, especially when customers with laptops switch between power sources. For instance, when a laptop running CAD software is plugged in, it uses a high-performance power plan. Once unplugged, the OS switches to a balanced or power-saving mode, lowering the TDP. This change triggers false alerts due to the lower TDP values associated with these power plans.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Some jobs get stuck in the "in progress" State and the ability to remove them would be great. Especially when they fail and have to be run again, this will prevent us from having multiple of the same processes for one machine. Which in turn will making viewing the report much easier when updating or running scripts on multiple machines at once.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. The users are simply listed under "User Activity". It would be very nice if you could also "disconnect" and "log out" here.
    That would make the paths shorter.

    And it would also be important to see the client name here!!!! Because you can do a lot with this name.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Do not give the option to the end user can continue to enter information in the text field, if the ticket is marked as closed.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?