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5046 results found

  1. after a change of technician in read mode on the tickets, we should keep the position in the list and not fall back to the top

    3 votes

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  2. Being able to remove or edit default customization on tickets, customers, and contacts.

    Such as where organizations have certain policies in place and tickets created need to meet these policies.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  3. Id like to be able to see how much time a technician has booked against his tickets so I can then compare it against his working hours. So I know if there is missing time not booked to tickets.
    Many Thanks

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  4. Change the Alerts FROM email address. Instead of "noreply@atera.com allow customizing your own domain name and sender, ie; myalerts@mycompany.com.

    Then if a customer would like to also see or receive the alerts it will be from your company rather than noreply@atera.com which creates more questions.

    3 votes

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    1 comment  ·  Alerts  ·  Admin →
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  5. When a ticket is assigned to a customer with a specific contract, that contract has a rate as well. When a technician sets the time he/she took to complete the ticket, it is less than the amount of time according to the rate. If the rate is $200 per hour, but the ticket only took 24 minutes, can Atera please add a function to then calculate the amount due for the 24 minutes instead of the $200 for a full hour.

    3 votes

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    0 comments  ·  Billing  ·  Admin →
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  6. Need to email customers in bulk based on selectable criteria for both alert emails and marketing. IE Critical Vulnerability found for Windows users, web service down, known outage, holiday message re opening hours, new products or features available etc. This will save much time fielding calls and tickets about know issues and improve communication with customers and marketing.

    3 votes

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    1 comment  ·  Admin →
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  7. As most dual function environments (Retail and Client Support) we have a reception desk that is manned to book clients systems for our internal workshop.

    An additional logon that has only access to create customers , contacts and log tickets would be a logical step.

    No further function beyond this would be required.

    3 votes

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  8. When navigating a client's page, we will browse a few pages. If we go to an agent, and go back a page, it takes us to the first page of client devices. Please let us go back to the same page of devices that we started from.

    It's a pain if I'm on page 3, checking uptime on each device, and it takes me back to the first page, every time.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  9. It would be nice to be able to change the size of the boxes manually instead of having predefined L XL sizes and above all, to be able to increase the number of alerts visible beyond 6.

    3 votes

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  10. Either on a device view (as a filter) or in the Auditor Report

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  11. Being able to bill for ticket time entries that are marked as billable and the ticket is in OPEN, CLOSED OR RESOLVED status. What we would like is to be able to complete invoicing for customers for a period of time rather than for closed/resolved tickets. Our organisation invoices for a quarterly period for all services that been completed during that period, however the issue that we currently find with Atera is that a lot of the tickets that we want to bill for fall across multiple quarters and are in open status, which means we can't pull the billing…

    3 votes

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    0 comments  ·  Billing  ·  Admin →
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  12. The option does not install patche when User Activity is online.

    3 votes

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  13. sort within customer by location

    3 votes

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  14. The ability to couple alerts together. At present I receive many alerts when the fans on macs are low or not spinning but this is due to the devices being idle and not generating enough heat for the fans to spin up, but turning off the monitor is something that we don't want to do. What would work is the ability to say take the CPU temp threshold along with the fans speed and then flag that. Since if the fans are not rotating possibly not working) and the CPU is high then we would know that there is potentially…

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  15. Setting a "Save as Draft" option in tickets would be valuable for documenting a long process.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  16. Being able to un-merge tickets.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  17. It would be a good idea if an already assigned technician to a ticket would get an option to recieve an email to alert them that the customer has responded to that ticket.

    3 votes

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  18. Having the ability to hide certain customers from the desktop view to make it easier to find your current clients but still keep the hidden customers accounts.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  19. From the contracts page we could do with seeing the product / item count.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  20. Can you add a "see text" or similar function to the work from home login page. I have an increasing amount of clients who try to login and spell the password wrong because they can't actually see the word. they then panic and call me to help just to verify they have spelt the password wrong !!

    3 votes

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