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5041 results found

  1. Being able to un-merge tickets.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  2. Having the ability to hide certain customers from the desktop view to make it easier to find your current clients but still keep the hidden customers accounts.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  3. From the contracts page we could do with seeing the product / item count.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  4. Can you add a "see text" or similar function to the work from home login page. I have an increasing amount of clients who try to login and spell the password wrong because they can't actually see the word. they then panic and call me to help just to verify they have spelt the password wrong !!

    3 votes

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  5. The ability to add any or all headings under a customer into their portal for DR in case IT support team is unreachable for a certain length of time

    3 votes

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  6. I have noticed other RMM's have features where say you can monitor things like print spooler and then set a automation on this, if it stops then auto restart the spooler and if it continues to cause issues then perhaps empty the print queue, restart again and if it doesn't work properly then alert you to a problem. Prior to this it just needs to be a notification that has been resolved so you can report to this the customer.

    3 votes

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  7. Ability to have a search function within Admin, so you know where to go. For example, if I want to set up alerts or my support email, I can search and it will show me where to go.

    3 votes

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  8. I would like to be able to print out a custom contacts list for 1 customer, several customers or all customers.

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  9. Integration with SyncMonkey
    SyncMonkey is a documentation center much like ITGlue.
    SyncMonkey already syncs with Syncro.

    3 votes

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  10. See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)

    3 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  11. hope to have a feature for token based support counter, like 4 hours equal 1 token for per customer then when on-site or remote support can Consume the token.

    3 votes

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    0 comments  ·  Customers  ·  Admin →
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  12. 3 votes

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  13. I am unsure why you can preview in Customers but not in Devices. I am able to preview pictures in Customers but the same attachments in Devices cannot be previewed. They have to be downloaded first. There should be the ability to preview the most common types of files for any attachments across all of Atera or at least Devices. Thank you.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  14. Have the option to run a Patch Management and IT Automation profile on an individual device on the devices page. The same way you run a script but have the option to run an Automation profile.

    2 votes

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    0 comments  ·  Devices  ·  Admin →
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  15. Currently, the only way for engineers to check how many hours they've logged in Atera during the day is by running a report, which requires specific permissions not everyone has. This makes it difficult to track our daily time usage and manage workload efficiently. I’m proposing a simple feature that allows individual users to view their own logged hours (per day/week) without needing access to the full reports section. This would help engineers stay aware of their time tracking and improve productivity without compromising data access controls.

    2 votes

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  16. In development environments, it's critical to be able to set a specific version to applications, which cannot be upgraded further.
    It's mostly used for browsers and infrastructure (For example, smbclient for domain-binding changed its tags and broke processes).
    Setting up version lock for all packages (not just excluded windows updates) will allow for stable systems.

    2 votes

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  17. Especially with the ability to verify the source of software, we should have the ability to replicate all the software on a device using Winget or chocolatey to a new machine. This would be great when users move to another machine and have specific / custom software requirements, we could just replicate their old software inventory.

    2 votes

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  18. Currently if a software update via Chocolatey or Winget fails, we get a very generic "action failed" message. It would be helpful to know what failed and to pull logs about the failure into the Atera console so that we don't need to remotely connect to the machine and drill down into local log files to identify the cause.

    2 votes

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  19. Atera Team,

    I noticed that Atera integrates seamlessly with Xero, which we currently use. Can Atera's Dev team work on exploring whether integrating Zomentum could further streamline our billing processes, particularly for subscription services like M365 licenses for our customers.

    Given the potential benefits, we would appreciate your insights on this integration and its feasibility. Your prompt response would be greatly valued.

    2 votes

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  20. We are a global-wide company with many users from many country. We did the right configuration on every firewall following the guidelines.
    The thing is that users can use any internet at any wifi hotspots, we cannot control all routers in the world. How can Atera Agent do the self-restart when there is a connectivity problem, instead of eating full memory of the device.

    That is the Feature Request we would like to submit.

    2 votes

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    0 comments  ·  Agent  ·  Admin →
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