4902 results found
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Customer Health Report: Displaying the Number of Monitored Devices Within a Specific Period
Request to adjust the Customer Health report to show not only alerts within a specific period, but also the number of devices monitored during that time. Currently, the report only provides a summary of all devices currently assigned to a customer.
2 votes -
Timesheet Reporting
Please can you provide the ability to see time recorded in hours:minutes and not decimal.
2 votes -
Technician blocked from making changes based on ticket status
There is no way to "lock" a ticket so a tech can't make changes.
This would be good when a ticket is reviewed by a manager or billed. With regards to billing....If changes are made after the fact the clients invoice and data presented in the portal will not match.
We need a way to enforce a read-only lock without having to rely on just the techs themselves following protocol.
2 votes -
User and Device migration
Once a user list has been created, I should be able to migrate that asset and device list from site to site as needed. Especially if there is a need to segment off the management across multiple locations within the same organization. I understand that there are departments and folders. However, for task assignment regarding technicians, being able to assign them to specific sites with their unique users and devices would increase workflow. Being able to replicate these within the platform would eliminate the uploads and versions of information being ingested into Atera.
2 votes -
ScreenConnect On-Prem Integration
Would love to see the remote access settings for ScreenConnect integration expanded to include self-hosted / on-premise deployments. We migrated away from ConnectWise Automate to Atera, but still have an on-prem ScreenConnect server and would love to be able to integrate directly with Atera just like the current cloud hosted integration version offers. Would be great to allow us to use our current investments.
2 votes -
Conversations on Reports
Please make it possible to query the comments and reply exchange between technicians and end users via an available dataset. Manager and CFO looking for this feature on an advanced report. Thank you!
2 votes -
Search for Custom Assets
Many other users have mentioned the need to refine search functionality for the Asset specific search bar within each customer. I however, think it would be more beneficial to have the ability to use the search bar up top to search for things like Asset Name or even a custom field like Serial Number (Which also should be a standard field given the context of these assets).
It serves no purpose to me to have assets listed in each customer if I have hundreds of customers and can't search for them across the board.
2 votes -
Password Box Display for Long Passwords
In the passwords section, the password box currently truncates longer passwords, so the full password may not be visible.
2 votes -
Unable to View Long Passwords
Password filed now only shows aobut 13 charachers.... so you have to copy and paste the password somewhere else to see what it is entirely. When logging into windows remoteley for example you cannot paste the PW so you need to know what it is!
2 votes -
satisfaction
Nouvel utilisateur d'ATERA, j'ai mis en place les enquêtes de satisfaction automatique à la clôture d'un ticket mais 2 problèmes se présentent :
1) je ne vois pas les commentaires sans aller sur les tickets et je ne sais pas sur quels tickets il y a un commentaire à voir ! c'est inutilisable en l'état...
2) La période de temps que l'on sélectionne dans le rapport doit être la date de réponse à l'enquête et non la date d'ouverture du ticket.
Merci de faire ces évolutions (mineures en développement) au plus vite afin de permettre une utilisation efficace de cette…
2 votes -
Manually retire device
Give a tech the ability to manually retire a device instead of waiting on a pre-configured time to pass. Right now the only way to flag a device as retired is to ignore it until the allotted amount of time has passed for the system to change the status.
2 votes -
Have multiple accounts tied to the same email address - to split permissions
I use a split workstation, PAW with daily driver VM. I would like to be signed into Atera on the PAW as admin. On the daily driver I would be signed in as a lower privileged user just to use the ticket system. Both accounts could be tied to the same email address.
I should be able to have 2 sign ins for only the cost of 1 license, since they are both in use by the same person.
While I'm using the daily driver VM, I can't see the ticket system. I have to keep minimizing the VM to…
2 votes -
Customer Business Hours
I'd like an option to input a customer's open hours in their profile, possibly with a mark set on the full customer list as to whether they are open or closed. We schedule a lot of updates, reboots, and the like outside of business hours, so knowing if an office is open or closed at a glance would be especially useful, rather than calling them.
2 votes -
I’m currently managing a queue of multiple tickets and it would be incredibly helpful if Copilot could scan all the tickets and suggest a pr
I’m currently managing a queue of multiple tickets and it would be incredibly helpful if Copilot could scan all the tickets and suggest a prioritization order based on urgency or importance. This feature would greatly enhance efficiency, especially when team members are unavailable, and ensure that the most critical issues are addressed promptly.
2 votes -
Email Template for Ticket Comments
Problem: No ability to change the template used by Atera for emails notifying the tech and emails notifying the contact when comments are added to a ticket.
When I have custom and in my case very custom HTML email templates for Ticket Creation to User, Ticket Creation to Tech, Ticket Assignment, Ticket Status Change, and Ticket Resolved. But then when a tech replies to someone's ticket to help them it shows up as just some poorly formatted words in their inbox by comparison. It actually makes my brand look bad and incompetent as now it looks like my support given…
2 votes -
Satisfied Customer Report sent to External Email
In the Satisfied Customers Report, we can scheduled to sent Report to technician.
However, we cannot sent to our manager or supervisor (external email). Please activate this as the other in Basic Report can do.2 votes -
Vendor-Specific patch management
I know the Atera patch management function uses the WUA API to perform tasks, but additional functionality based on a device's vendor would be very helpful. I've noticed that patch management can often miss BIOS and firmware updates rolled out by vendors like Dell or HP, if Windows Update doesn't catch them.
2 votes -
Windows 11 Automatically Restarting after Upgrade Push
Currently when you push a Windows 11 upgrade to a device and that upgrade finishes installing, the user will get a brief notification that the device will be restarted soon and then it forces a restart. It would be good if there was a way to either have the automatic restart disabled so they user can restart the computer at their choosing or have the upgrade follow whatever Configuration Profile is setup for that device so that it follows the companies normal patching installation procedures.
2 votes -
add an X to search fields so I don't have to swipe to highlight and delete every time.
Please add an X to all your search fields so I don't have to swipe to highlight and delete every time. we use this constantly and it's super annoying.
Thank you!!!
2 votes -
Zoom
Many companies use Zoom Workplace - it would be nice to see more phone system support options - even if generic SIP functionality. like 3cx or whatever.
We just want to see how our VOIP systems are working.2 votes
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