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5024 results found

  1. Network discovery win10 = win XP ???

    On non domain joined machines the network discovery shows that my machines are windows XP and not windows 10.

    Maybe fix that bug before implementing other features ?

    3 votes
    0 comments  ·  Network Discovery  ·  Admin →
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  2. ticket

    It would be fine, if a ticket will be created automatically, when I connect to a device via Splashtop

    3 votes
    0 comments  ·  Tickets  ·  Admin →
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  3. Bulk edit of monitor configuration for devices

    We need a way to be able to bulk enable/disable monitoring for devices - currently you have to go into an individual device and enable/disable.

    3 votes
    0 comments  ·  Devices  ·  Admin →
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  4. Alerts for software install or remove event 1033 1034 everyone should use this, and its useless because it reports on too much garbage

    Fix all alerts by allowing to create a filter to filter out stuff that is SPAMMING. Everyone should be monitoring software install and uninstall but your implementation is so SPAMMY is unusable.. such a waste of time when a few lines of code could fix it.. you know it's a problem, fix it.

    3 votes
    0 comments  ·  Alerts  ·  Admin →
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  5. Export contact data with agent data when running reports

    It would be nice to be export the contact data (user data) alone with the agent data when running audits and reports. Example, I run an audit on agents with Acrobat Pro installed, and the detailed export includes the contact assigned to the agent. On that note, would like to see custom fields as well.

    3 votes
    0 comments  ·  Reports  ·  Admin →
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  6. Related Agent(s)

    Hello, please list all related agents under Customer > Contact > Client Information. This would be greatly useful for those with more than one device (say a laptop and a desktop) which is obviously increasingly common.

    3 votes
    0 comments  ·  User Interface  ·  Admin →
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  7. increase the number of articles shown on preview for each section from 5 to 10.

    For the moment it is only possible to show the preview of 5 articles in each section in Knowledge base. If there is 7 article then the costumer has to click on a section then he or she is able to see all the articles beneath that section. I think 5 is very less for the preview. It would be ideal to make 10 title of the articles to be shown on the preview. Please increase the number of articles which are shown on preview for each section from 5 to 10.

    3 votes
    0 comments  ·  Customer Portal & Knowledge Base  ·  Admin →
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  8. ungroup alerts

    Need to get atera alerts to not group multiple alerts into one email and/or at least allow you to turn on/off grouping of alerts.

    This is required to create separate tickets from these alerts feeding into third party ticketing systems.

    3 votes
    0 comments  ·  Alerts  ·  Admin →
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  9. Quotewerks Integration

    Integration with Quotewerks the best quoting software on the market.

    3 votes
    0 comments  ·  Admin →
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  10. Alerts for drives paused indefinitely

    You should be able to pause alerts for drives specifically

    3 votes
    0 comments  ·  Alerts  ·  Admin →
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  11. upgrade to win11 blocker patch

    I am looking up to block/exclude the win11 upgrade patch. Can atera please facilitate that option asap as the users are trying to upgrade the patch which later hampering the work.

    3 votes
    1 comment  ·  IT Automation and Patch Management  ·  Admin →
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  12. Scripts, on a case by case basis

    When I am running a script against a single device, the overlay window covers up the machine name. The only way I can view the machine name is to maximize my browser window. I do not use a maximized browser window (ever). There are days I am pushing scripts to multiple machines, all on a case by case basis.

    Please relocate the position of the script running overlay. Make the overlay screen smaller, and much lower on the screen, so I can still see the Device name without having to maximize my browser.

    Or change the overlay window so I…

    3 votes
    0 comments  ·  Admin & Core  ·  Admin →
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  13. Ability to enable a pop up alert when selecting an agent inside of a customer

    Would be nice to have the option to enable and disable a pop up alert with a custom message for an agent inside of a customer account, to alert the technician of anything they need to be potentially aware of before connecting/assisting with that agent.

    3 votes
    0 comments  ·  Agent  ·  Admin →
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  14. Threshold Event By Source Improvement

    Event By Source could be very powerfull if you add the possibility to define a filter ID (Events to Exclude (comma separated)) like there is in Event System. In this way is possible to receive alerts from specific source in any case and decide if any specific event ID can be ignore.

    For example:
    - Category: Events By Source
    - Source Folder: Other
    - Custom Folder: Directory Service
    - Event Severity: Warning
    - Source Names or Event IDs: Microsoft-Windows-ActiveDirectory_DomainService

    • Events to Exclude (comma separated): 3041

    In this way I get all warning alert releated to Directory Service but ignore only…

    3 votes
    0 comments  ·  Alerts  ·  Admin →
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  15. Add PDF attachment to Expenses in Tickets

    Currently you can only attach images to "Expenses" within tickets. Please allow us to attach PDF's to the expense ticket submissions.

    3 votes
    0 comments  ·  Admin & Core  ·  Admin →
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  16. Please add a way to copy a folder instead of just single file at a time

    Please add a way to copy a folder instead of just single file at a time

    3 votes
    0 comments  ·  Agent  ·  Admin →
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  17. Auto healing script priveledge level

    Some of our scripts need to be run as the user. Support have told me that all scripts run from automation profiles are run as 'system', even if the script is created to be run as the user.

    Please can the option be given within thresholds to run the auto-healing scripts as either system or user, so that we can roll out further automation.

    3 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
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  18. Time entry screen, make the billable tick usable without having to go into each time entry item.

    When you go into time entry the billable tick isn't selectable without having to go into each item.
    Can we make those ticket usable without having to alter each item individually.

    3 votes
    0 comments  ·  Admin →
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  19. Reporting Upgrades

    Reports that can identify and link to tickets which have surpassed various conditions: SLA, Total Open Duration, Reply Older than X Variable, so on.

    3 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  20. cmd

    Run CMD or POWERSHELL under the current logged in User context instead of via SYSTEM.

    3 votes
    0 comments  ·  Admin →
    How important is this to you?
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