4828 results found

1. Agent-reported device name synchronisation

   Hi Atera team,

   First of all, I just want to say how impressed we are with the platform. The pace of development, the clarity of the API, and the overall reliability of the agent have made Atera a core part of how we operate day to day. It’s clear a lot of care has gone into building something that scales well for real-world MSP use.

   We wanted to raise a small but potentially high-impact feature request around device naming and agent reporting.

   At the moment, if a device hostname is changed locally at the OS level, that change does not appear to propagate back into the Atera dashboard or API. As a result, fields such as AgentName, SystemName, and MachineName remain static against the AgentID / DeviceGuid, even though the underlying system identity has changed.

   It would be incredibly valuable if the agent could report the current OS-level device name back to the tenant on check-in and update those fields automatically.

   This would unlock several practical benefits for all Atera users:

   Improved estate accuracy
   Device inventories would remain aligned with the actual environment, reducing drift between reality and the dashboard over time.

   Cleaner automation and integrations
   Many workflows, scripts, and third-party integrations rely on device names as human-readable identifiers. Keeping names in sync removes ambiguity and manual reconciliation.

   Reduced operational overhead
   MSPs would no longer need to manually correct naming mismatches after rebuilds, renames, or standardisation exercises.

   Better reporting and analytics
   Accurate naming improves confidence in reports, audits, and compliance checks, especially in larger or more dynamic estates.

   Smoother onboarding and lifecycle changes
   Device renames during provisioning, repurposing, or role changes would naturally flow through without additional admin effort.

   From a data model perspective, this feels like a natural extension of the excellent work already done around agent telemetry, with the AgentID / DeviceGuid remaining the stable anchor while human-readable identity stays current.

   We appreciate that there are always trade-offs and edge cases to consider, but this feels like a change that would quietly improve quality of life across the entire platform.

   Thanks again for building such a solid product, and for being consistently open to feedback from the community. We’re very happy Atera users and excited to see how the platform continues to evolve.

   Kind regards,
   Ian

   Hi Atera team,

   First of all, I just want to say how impressed we are with the platform. The pace of development, the clarity of the API, and the overall reliability of the agent have made Atera a core part of how we operate day to day. It’s clear a lot of care has gone into building something that scales well for real-world MSP use.

   We wanted to raise a small but potentially high-impact feature request around device naming and agent reporting.

   At the moment, if a device hostname is changed locally at the OS level, that change does not… more

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2. Integration with Vanta and other GRC's

   Atera should consider integrating with Vanta because it would create a powerful synergy between IT management and compliance automation. Vanta is widely used for continuous monitoring and automated evidence collection to maintain security frameworks like SOC 2, ISO 27001, and HIPAA. By integrating with Atera’s RMM and PSA platform, MSPs and IT teams could seamlessly feed device, patching, and configuration data into Vanta, reducing manual work and improving audit readiness. This integration would not only enhance security posture but also deliver significant time savings for customers who need both operational efficiency and compliance assurance.

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   1 comment  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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3. Popup Window Options

   It would be excellent if the popup windows for AI Copilot and other functions (such as patch lists, etc.) were reworked so that you can see and use the AI tool.

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   0 comments  ·  AI Copilot  ·  Delete…  ·  Admin →
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4. Availability Monitoring

   We frequently rely on the Availability Monitoring widget in the web app. I'd love to see this as a tab or page in the mobile app as well.

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   0 comments  ·  Mobile App  ·  Delete…  ·  Admin →
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5. Improvements for SNMP management

   Hello, I would like to suggest some changes to the SNMP management page. I am attaching some modified screenshots to give an idea.
   - add the possibility to modify the OID monitors (currently you have to delete and start from scratch)
   - make it possible to perform multiple deletions instead of one row at a time
   - make the modification comprehensive, not just the description, but also the ability to change the OID, condition, and severity (in the case of a monitor), in other words, avoid having to re-enter everything from scratch each time
   - have the possibility to decide how often SNMP queries are performed (perhaps set a default that applies to all and then optionally a specific time for a particular device)

   Thanks in advance

   Hello, I would like to suggest some changes to the SNMP management page. I am attaching some modified screenshots to give an idea.
   - add the possibility to modify the OID monitors (currently you have to delete and start from scratch)
   - make it possible to perform multiple deletions instead of one row at a time
   - make the modification comprehensive, not just the description, but also the ability to change the OID, condition, and severity (in the case of a monitor), in other words, avoid having to re-enter everything from scratch each time
   - have the possibility to decide… more

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   0 comments  ·  Devices  ·  Delete…  ·  Admin →
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6. One account for everything (aka SSO)

   Why do we have multiple accounts for different parts of Atera? Chat doesn't recognise us so we have to give it our name and email, every time. Feedback/Ideas is a different portal with a different login. Support is a different portal. We should be able to login once and that's it across the Atera estate.

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   0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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7. A Check box for special users

   I was looking for a way to mark some users for our customers as "special",

   We have some of our users under oure customers that are people that can make special orders or order new user accounts etc.

   So I was looking for a way to mark the contacts for this purpous,
   What I'm looking for is like the Main Contact function but that you can customiz in som regards,
   So that the Contact in the Contact field are marked with Bold text and maybe a Text after the name or an Icon or so.

   Cause then you could make a Custome field that you Create say like "Admin" and choose a Specific Color or a Icon or a "tag" that shows up after the users Contact name on the Contact field site under the Tenent.

   So for example you make a Admin field that you can add as a check box under a Customer like the same way Main contat check box but you can add it on multiple contacts so that you easy can see if this person is a Admin (Admin for there server for example)

   Or you make one that is Authorized customer for people that can order new user accounts or changes for that tenent.

   And then if you mark it on that contact it will show up in the contact list that they are Autherized, either with a small text box like the Main contact you have today or you choos a Tag or Icon that shows up after the users name and also shows up on the Contat info on tickets etc.

   So for example : Benjamin Fjellström (Admin) in Contact site on the tenent and maybe a new Custome field under Contact info on tickets that says (Admin)

   This could be really good for big customers with lots of people so you easy can see if the user is a Autherized person for ordering new accounts or if they are Admin on the server or whatever you wanna add to the custome field.

   I was looking for a way to mark some users for our customers as "special",

   We have some of our users under oure customers that are people that can make special orders or order new user accounts etc.

   So I was looking for a way to mark the contacts for this purpous,
   What I'm looking for is like the Main Contact function but that you can customiz in som regards,
   So that the Contact in the Contact field are marked with Bold text and maybe a Text after the name or an Icon or so.

   Cause then you could make… more

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   0 comments  ·  Customers  ·  Delete…  ·  Admin →
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8. Patch Management - Offline agent in different category

   Please set a different category esp in the Patch Management console so I can see Patched / Needs patches / Needs patches but offline or some notation of been offline for a while, etc. It's very hard to tell if I am up to date or it's just offline PC's / outdated PCs. I have no way of telling whether I am close to being up to date or a few offline PCs are throwing all my stats a skew. Super helpful if it had a color bar for this in the graphs.

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   0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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9. Reports should not remove format of the output of a script

   a powershell script creates a formated list
   (for example a list of services that are running under own credetials)

   "run scripts" at the agent in atera cuts it.

   but report "patch and automation feedback" removes every format what makes ist nearly unreadable.

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   0 comments  ·  Reports  ·  Delete…  ·  Admin →
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10. Clear up oversight in a posted script

    Frequently, ALL of my installed agents (across the few customers I have) suddenly show up as offline. I was previously a Starlink customer, I now have fiber; this has happened with both providers. I'm aware of the recent Cloudflare outage; this has happened before the outage, so it's not that.

    Using the PowerShell script from https://support.atera.com/hc/en-us/articles/215955967-Troubleshoot-Atera-s-Windows-agent... nothing came up as wrong.

    HOWEVER, looking under Category: Atera Agent Version, it shows the following:
    AteraAgent.exe Version: 2.5.0.0
    AteraAgent.exe not found at C:\Program Files\ATERA Networks\AteraAgent\AteraAgent.exe

    The version... my portal shows 2.4.7.0, but the Details tab of the executable shows 2.5. But the "not found error", while technically correct, the listed path is incorrect. The correct path is C:\Program Files\ATERA Networks\AteraAgent\Agent\AteraAgent.exe.

    Checking the script, in the Function to check the version of the Atera agent, it IS looking in both locations, but the result is that it only finds AteraAgent.exe in one... that's correct. I think the script needs some cleanup to be clearer and more specific. For example, check both paths, confirm on which path the agent was found, and the alternate path only becomes significant under certain circumstances.

    Example:
    Write-Host "$([System.IO.Path]::GetFileName($path)) Version: $($fileVersionInfo.FileVersion) found at $path" -ForegroundColor Green

    I hope that helps.

    Frequently, ALL of my installed agents (across the few customers I have) suddenly show up as offline. I was previously a Starlink customer, I now have fiber; this has happened with both providers. I'm aware of the recent Cloudflare outage; this has happened before the outage, so it's not that.

    Using the PowerShell script from https://support.atera.com/hc/en-us/articles/215955967-Troubleshoot-Atera-s-Windows-agent... nothing came up as wrong.

    HOWEVER, looking under Category: Atera Agent Version, it shows the following:
    AteraAgent.exe Version: 2.5.0.0
    AteraAgent.exe not found at C:\Program Files\ATERA Networks\AteraAgent\AteraAgent.exe

    The version... my portal shows 2.4.7.0, but the Details tab of the executable shows 2.5. But the… more

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11. Request for Ability to Query Technicians via API

    I’d like to request support for querying technician data through the API and/or within exportable datasets. Currently, there doesn’t appear to be a way to retrieve a list of technicians or their associated details programmatically. This creates challenges when building automations, permission audits, onboarding/offboarding workflows, and integrations that rely on technician information.

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    1 comment  ·  Admin & Core platform  ·  Delete…  ·  Admin →
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12. Request to Include Custom Fields in Ticket & Customer Dataset

    I’d like to request an enhancement to the current API/UI data exports. At the moment, custom fields created for tickets and customers aren’t included in the returned dataset, which limits their usefulness—especially for reporting, automation, and integrations.

    Having access to these custom fields (both in API responses and in any exportable datasets) would significantly improve our ability to build accurate workflows, dashboards, and documentation. These fields often store critical business-specific information, so including them would be extremely valuable.

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13. approval

    It would be awesome if we could automatically require all tickets from a company go to the main contact for approval requests! Manually doing this is tedious and often missed!

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14. alerts per script in automation profile

    Threshold profiles can run Scripts that trigger alerts.

    But this scripts are started the whole day.
    Thats not nessecary in many cases.
    A script that analyses backup logs or count AVHDX files in Relation to VHDX files could run once a day

    That's what automation profiles can do.
    Running a script.
    but sadly not trigger an alert

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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15. Postpone Software Updates

    A Software Patch/Update Approval Process similar to the OS Patch Approval, but for software managed and updated by chocolatey or similar.

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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16. Select updates to block/install.

    The ablility to push a specific update from a list to clients and to also block certain updates from installing automaticly.

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    0 comments  ·  Asset management  ·  Delete…  ·  Admin →
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17. Profil de seuil : délai d'exécution au démarrage

    Suggestion d'amélioration – Profil de seuil : délai d'exécution au démarrage
    Il serait très utile de pouvoir définir un délai d'exécution pour certains éléments du profil de seuil, notamment ceux liés à la vérification de services Windows. Par exemple, permettre de lancer la vérification d’un service 2 minutes après le démarrage du système permettrait de réduire significativement les fausses alertes générées avant que tous les services aient eu le temps de se stabiliser.

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    0 comments  ·  Alerts  ·  Delete…  ·  Admin →
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18. Redfish

    Is there any support for monitoring with refish? Would be nice though.

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    0 comments  ·  Devices  ·  Delete…  ·  Admin →
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19. patch approval report and scans

    It would be great to have the patch approval section of the Automation Profiles to automatically populate instead of waiting for the automation profile to run.

    I want to be able to see which patches are availble via the automation profile on a weekly basis but without having the risk of them installing when running the automation profile daily.

    Currently, the new patch management screen automatically populates with new patches, and maybe this logic can be included in the automation profile patch approvals?

    A report for pending patches per client could also be useful for clients that require an approval process before installing patches.

    It would be great to have the patch approval section of the Automation Profiles to automatically populate instead of waiting for the automation profile to run.

    I want to be able to see which patches are availble via the automation profile on a weekly basis but without having the risk of them installing when running the automation profile daily.

    Currently, the new patch management screen automatically populates with new patches, and maybe this logic can be included in the automation profile patch approvals?

    A report for pending patches per client could also be useful for clients that require an approval… more

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    0 comments  ·  IT Automation and Patch Management  ·  Delete…  ·  Admin →
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20. Email Encryption

    It would be great if there was a third party option in the App Center for a solution that offers email encryption, not just security.

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    0 comments  ·  3rd Party Integrations  ·  Delete…  ·  Admin →
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