4764 results found
-
OTP
OTP should NOT be required for paid accounts.
OTP for trial accounts is understandable to prevent abuse, but requiring OTP for interactive installs for paid accounts is not a good idea and can severely inhibit normal, legitimate deployment of the agent.
Please consider limiting this requirement to trial accounts only.
2 votes -
IPAM & Rack Builder
Hi Atera team,
I would like to submit a feature request for two additions to the client documentation section:
IPAM (IP Address Management) — The ability to document and manage IP address allocations directly within a client's profile would be a significant improvement. This would allow MSPs to track used/available IPs, subnets, gateways, and device assignments without relying on external tools.
Rack Builder / Rack Diagram — A visual rack documentation tool integrated into the client profile would allow us to map physical infrastructure (switches, servers, patch panels, UPS, etc.) in a structured and visual way, making it much easier…
2 votes -
bulk
Please add option to bulk assign folders\site to devices, this is already on every other MDM it can be done easily via CSV on intune for example. We want the same option here in Atera, so if lets say I need to switch 300 devices to a more "aggressive" patch profile I dont need to manually assign them 1-by-1.
2 votesHi,
Great news! Your idea has been approved and is planned for implementation.
We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.
You can also follow this in our Public Roadmap.
Best regards,
The Atera Team
-
Feature Request: Allow running / re-running ticket playbooks on existing tickets.
Feature Request: Allow running / re-running ticket playbooks on existing tickets (or in a ‘simulation’ mode) so we can iterate and debug complex automations faster without generating new test emails/tickets each time.”
2 votes -
miradore
Miradore integration
2 votes -
gili test
this is a test
2 votes -
Network Management Platform Monitoring
Integrate connection to Network Management platforms (ie; Ubiquiti, Cisco). Allow for device update and other notifications directly in Atera. Also links to platform website that opens in another tab directly to the selected site, device or setting. This could also be used for asset management integration for warranty and RMA submition or status.
2 votes -
Display local activities in the activity log
Display local activities in the activity log
It would be helpful if the activity log for devices listed not only the actions performed on the Atera itself, but also those performed locally on the device. Many competitors already offer this feature. This would significantly simplify the workflow.
2 votes -
API for emails to pull tickets in via API calls rather than forwards or SMTPAuth
An option to integrate with email providers i.e. Microsoft via API calls rather than forwards.
This would allow emails/tickets to be pulled in fast, secure and minimises the amount of issues that can arise from email forwards and can help prevent ETP systems from double scanning emails that have already been checked (reducing hops and preventing further delivery issues)
2 votes -
Ticket Forms, under type, Dropdown with dependencies, it would be nice to multiple child levels.
When creating new ticket forms and selecting a dropdown with dependencies, there is only one child layer option. It would simplify our setup if we could include multiple child levels. I have attached an example of the current option and the desired option.
2 votes -
Date format API
The date format should generally be configurable, and in communication with the API, it should at least conform to ISO 8061
2 votes -
Agent-reported device name synchronisation
Hi Atera team,
First of all, I just want to say how impressed we are with the platform. The pace of development, the clarity of the API, and the overall reliability of the agent have made Atera a core part of how we operate day to day. It’s clear a lot of care has gone into building something that scales well for real-world MSP use.
We wanted to raise a small but potentially high-impact feature request around device naming and agent reporting.
At the moment, if a device hostname is changed locally at the OS level, that change does not…
2 votes -
Add departments in MSP
I need to use that: https://support.atera.com/hc/en-us/articles/4434393221148-Add-and-assign-departments
It's not possible in MSP account. Why? It's really usefull for big customers !
I need do cut a customer in subdivisions, and it's not possible. Incredible !2 votes -
Popup Window Options
It would be excellent if the popup windows for AI Copilot and other functions (such as patch lists, etc.) were reworked so that you can see and use the AI tool.
2 votes -
Availability Monitoring
We frequently rely on the Availability Monitoring widget in the web app. I'd love to see this as a tab or page in the mobile app as well.
2 votes -
Improvements for SNMP management
Hello, I would like to suggest some changes to the SNMP management page. I am attaching some modified screenshots to give an idea.
- add the possibility to modify the OID monitors (currently you have to delete and start from scratch)
- make it possible to perform multiple deletions instead of one row at a time
- make the modification comprehensive, not just the description, but also the ability to change the OID, condition, and severity (in the case of a monitor), in other words, avoid having to re-enter everything from scratch each time
- have the possibility to decide…2 votes -
One account for everything (aka SSO)
Why do we have multiple accounts for different parts of Atera? Chat doesn't recognise us so we have to give it our name and email, every time. Feedback/Ideas is a different portal with a different login. Support is a different portal. We should be able to login once and that's it across the Atera estate.
2 votes -
Patch Management - Offline agent in different category
Please set a different category esp in the Patch Management console so I can see Patched / Needs patches / Needs patches but offline or some notation of been offline for a while, etc. It's very hard to tell if I am up to date or it's just offline PC's / outdated PCs. I have no way of telling whether I am close to being up to date or a few offline PCs are throwing all my stats a skew. Super helpful if it had a color bar for this in the graphs.
2 votes -
Reports should not remove format of the output of a script
a powershell script creates a formated list
(for example a list of services that are running under own credetials)"run scripts" at the agent in atera cuts it.
but report "patch and automation feedback" removes every format what makes ist nearly unreadable.
2 votes -
Clear up oversight in a posted script
Frequently, ALL of my installed agents (across the few customers I have) suddenly show up as offline. I was previously a Starlink customer, I now have fiber; this has happened with both providers. I'm aware of the recent Cloudflare outage; this has happened before the outage, so it's not that.
Using the PowerShell script from https://support.atera.com/hc/en-us/articles/215955967-Troubleshoot-Atera-s-Windows-agent... nothing came up as wrong.
HOWEVER, looking under Category: Atera Agent Version, it shows the following:
AteraAgent.exe Version: 2.5.0.0
AteraAgent.exe not found at C:\Program Files\ATERA Networks\AteraAgent\AteraAgent.exeThe version... my portal shows 2.4.7.0, but the Details tab of the executable shows 2.5. But the…
2 votes
- Don't see your idea?