4828 results found
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Pin Systems
The ability to pin most used systems to the top of the customer's device list. This would be very convenient.
3 votes -
Hope to have feature for token based support for customer
hope to have a feature for token based support counter, like 4 hours equal 1 token for per customer then when on-site or remote support can Consume the token.
3 votes -
3 votes
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assigning devices to tickets without the need of assigning every device to a user
it would great if the drop down for the device assigned to a ticket would show ALL devices of the customer - maybe beginnig with the devices that are assigned to the ticket user, then a line, then all other devices.
ther are customers with one local admin that have to get assigned every device, there are customers with devices everyone uses.
2 votes -
Native Endpoint Privilege Management (EPM), Just-in-Time Admin & Application Allowlisting
Atera would benefit greatly from a native Endpoint Control module similar to idemeum Endpoint Control.
The goal would be to combine Endpoint Privilege Management, Just-in-Time Admin Access and Application Allowlisting directly within the existing Atera Agent.
Key features could include:
Remove permanent local admin rights from users
Just-in-Time temporary admin access
Elevate individual applications without granting full admin rights
Technician approval/denial of elevation requests
Policy-based automatic elevation for trusted applications
Application Allowlisting / Default-Deny
Audit / learning mode before enforcement
Allow rules based on publisher, certificate, hash or path
User requests for blocked applications
Approval directly from the Atera console…2 votes -
having a piece of hardware not associated with a user
When tickets are created by a user, the system that is assigned to them is automatically picked. However there are problems with this setup. #1 Users can be using a different machine, say in a conference room that is the one that is having trouble. #2 The device in question is their CELL PHONE. Right now we have no way to tie a ticket to a device that isn't a computer, and we can only assign a device for the user that created the ticket. that is too restrictive.
2 votes -
ticket automation out of hours response
In the ticket automation should be able to send an auto reply if the ticket arrives out of hours, this way we can direct them appropriately.
Therefore we need a way to trigger the ticket depending on the time of day it arrives.
2 votes -
unlock purchase date and warranty in the asset inventory for dell computers
Please unlock the Purchase Date and Warranty Expiration Date fields for Dell devices in Asset Inventory, or provide an administrator-controlled option to disable Dell warranty synchronization.
We purchase many refurbished Dell computers with third-party warranty coverage. When an asset is identified as a Dell device, the Purchase Date and Warranty Expiration Date fields are locked, preventing administrators from entering accurate warranty information.
Please allow administrators to edit these fields or override synchronized Dell warranty data. Automated warranty lookups are useful, but administrators should retain the ability to correct or replace that information when it does not reflect the actual coverage…
2 votes -
Please allow us to hide the copilot column on the lists (such as device list)
The co pilot column is clunky, cannot be dragged, and is frankly in the way. I would like to be able to opt out of it being there. Or could you at least downgrade it to be a drop down option for the row?
Anyways, both me and my co workers have been having problems with this and find the new UI generally clunky. This is one such reason.
2 votes -
script screen
Keep the script screen open after running a script, omitting the need to re-open and re-search when having to run multiple scripts on a single target
2 votes -
Link Asset Inventory status to the Devices tab — they should be the same record
What I'm asking for: Surface asset status directly on the Devices tab — either as a column or inline on the device record — so I can see at a glance whether a device is Retired, In Stock, or In Use without leaving the tab. Even better, link the Asset record to the Device agent so they're the same object, not two parallel lists.
2 votes -
Status Selection on Ticket Creation (Dashboard)
Feature Request
Add a Status dropdown field to the ticket creation form in the Atera RMM dashboard, allowing the technician to set an initial status at the time of ticket creation rather than defaulting all new tickets to "Open."Current Behavior
All tickets created from the dashboard default to "Open" regardless of context. There is no way to set the status during creation — it must be changed as a second step after the ticket is saved.Requested Behavior
When creating a ticket from the dashboard, the technician should be able to select a status from a dropdown at creation…2 votes -
New Patch automation page
It does not appear that the new format for creating/editing automation profiles is saving the email for notifications.
2 votes -
SLA Condition for ticket automation
Create a condition based on the SLA remaining - i.e. SLA remaining is 2 hours, then we can configure an action such as sending an email based on that SLA. Currently to do this, we have to use your BETA Hours since created ticket, but this doesn't work well with dynamic SLA times.
2 votes -
Make ticket timer go away when creating ticket
We are not an MSP and I don't lord over my tech with how long things take and how long it takes to open a damn ticket. I absolutely hate the ticket timer. I DO have it hidden, but it still shows up when I create a ticket and it's checked by default. Give us power to get rid of this nasty thing. Thank you!
2 votes -
Need Ability to Add Private IP & Notes in Devices View
The devices view is too limited on what columns you can include. We need at minimum the Private IP & Notes and maybe even a column for warranty expiration. We can get this from reports but we work from the Devices view most often and it's very limiting and causes extra clicks when not necessary because we can only add select columns to a view.
2 votes -
Granular permissions for Access Roles
There should be more granular control to allow certain roles to be able to view ticket. As it currently stands, the only ticket options are Access all assigned tickets or Access unassigned tickets. I would like to see the ability to be able to select what tickets a role can see. This would help supervisors be able to only see their department.
2 votes -
User Logout via User activity menu
Please add the ability to logout a user from the "User Activity" menu on any device. This would be perfect for the cases where multiple users are logged into a machine, one may be in the "Disconnected" state and consuming a lot of RAM, this feature would allow us to logout those disconnected users without affecting the logged-in/active user(s).
Thanks!
2 votes -
Search devices from app instead of customers
While I have my computers grouped by customer I would like the option to search for a device directly rather than having to click into the customer and then into devices.
2 votes -
Knowledge Base
When first opening the knowledge base, the search window appears at the top, which suddenly jumps down once the "Popular Articles" section gets filled out, this means that I end up clicking on some article as that has jumped in where the search window was. Don't move the search box, have it STATIC at the top. It is very annoying.
2 votes
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