5034 results found
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Rule set based on SNMP Values
For example VMware will expose the used value of the datastore, and the total size, so to get used space you need to subtract hrStorageUsed.1 from hrStorageSize.2 to give total used value. This could then be monitored as a rule within Atera.
3 votes -
Order of operations for actions in an IT Automation
When having multiple software bundles, scripts, etc in a single IT Automation, it would be very helpful to be able to assign the order that the actions are performed.
3 votes -
Agent as a credentialed user for AD auth/network share access
It would be excellent to have the ability to config the agent user so it could be recognised and managed as an AD user or local/domain admin/user.
This would allow the use of more script functions like xcopy of network folder/file shares to the client for deployment and allow it be a more useful tool where you want all other local admin restricted.If we could config the client to be a local admin or a domain user with authentication,
3 votes -
Have agent service notify management server that a shutdown is in progress
Assuming that heartbeats are sent both ways for machine availability, the server end is slow to recognize a computer is offline. This can make testing things like Wake on LAN very slow. If the client agent can somehow notify the server that a shutdown event was recorded and update the portal much sooner that would save a lot of time. Alternatively, decrease heartbeat interval times? Sometimes have to wait 5-10 minutes after shutting down a machine before the portal recognizes the device is offline.
3 votes -
Report for alerts on specific device with description & amount of alerts
I would like to create a report for devices and alerts. Would like a report that I can show to my client that they’re having X amount of issues with one device and then we can address it based on a, b, c action items.
3 votes -
Improved Software Inventory Report
Please allow simplifying the results from the Software Inventory report such that apps with different versions can be collapsed into a single line.
When I run this report right now, it's very cumbersome to see the apps installed when there can be 10 entries for the same app with varying versions. Being able to simplify this list so I can see plainly what apps are installed on which endpoints without having to mentally or manually collapse these multiple duplicate apps would be very beneficial.
3 votes -
The scroll bars (line) are useless and need to be at least 4x wider, please configure normal scroll bars
It takes way too many clicks etc to try and move the scroll line up and down. Total pain in the..... Some design features should not be messed with and whatever you do don't automatically hide them.
3 votes -
Customer Creation Templates
The ability to make customer templates so I don't have to create the same things over and over. For example I have separate folders each for laptop, workstations, and servers each with different thresholds and automation policies. It is a real pain that I have to re-create those manually every time I add a customer. Not to mention custom fields and other things.
3 votes -
Create Custom Threshold Items
Add the ability to create a threshold item such as a Powershell script that can generate alerts based on whatever value the script returns. I have a lot of custom monitoring going on in the RMM program that I am currently using and it will be difficult to figure out how I will continue that monitoring if I choose to make the switch to Atera.
3 votes -
Feature - Failed Login Attempts - Configuration
Dear Sir or Madam,
For the above mentioned feature we would like to be able to edit the configuration of the failed login attempts.
From how many failed login attempts in which time period should a message be issued.
The extension of this feature would help us a lot to use the monitoring with Atera as the only monitoring software.
With kind regards
3 votes -
Integration with Blackberry Cylance PROTECT
Integration with Blackberry Cylance PROTECT
3 votes -
Device Numbers
A field to show how many devices each customer has would be great. We need an overview of device numbers per client on one page ie.
Client 1 - 24
Client 2 - 12
Client 3 - 45
etc.3 votes -
Remove or Allow Disable of Confirmation Token
This is already mentioned in the Revamped Agent thread, but I feel like this is deserving of its own.
The Confirmation Token is the single most reason that I can't use the Help Desk Agent in our environment and why I haven't moved our ticketing to Atera. I already have a Contact Relation attached to the Device. I would think that it would know that that contact was tied to the device already, yet the user still has to use a confirmation token to submit a ticket.
3 votes -
It Automation Profile Apply in Bulk
Your IT Automation profile has no bulk changes. Can’t tick them all. Have to do it all manually
3 votes -
Dashboard
A dashboard that ACTUALLY WORKS and reflects ticket numbers, and have ticket status' update properly so that closed tickets that get replied to ACTUALLY REOPEN A TICKET.
3 votes -
Ticket Field Job
Ticket/Field Sanction - We're looking for tools that would assist us with reallocating tickets to Field Jobs (Jobs that needs to be done on-site), with an easy access timer to keep track of time spent on-site. If there's an easy feature in Atera that could assist us with reallocating tickets to Field jobs, that'd be awesome.
3 votes -
2fa access list IP address options
Ability to use network IP range when enabling Access List via 2fa login settings page in the Admin tab (Admin >> General >> Two Factor Authentication (2FA) >> Restrict IP Permissions >> Access List). Currently it only allows for a specific IP address. This is crucial for Public IPs that are Dynamic which is highly likely to keep changing.
3 votes -
Scheduled Report History "state in time" Reports
when I schedule a Report, I would like it to have a list List all previous Reports in the Web portal that have been ran over say the last 12 months. these would be State-in-time Reports to show the data state when the report was scheduled, these need to be collected for compliance and If I missed an email I don't have any ohter way to access these Reports.
For example, I have a Report scheduled to run a Patch Summary on the 1st of every month. I can See that report under the Scheduled reports, but I Would like…
3 votes -
allowing us to use a certain template when selecting "Send ticket reply to contacts by email"
Please allow us to set a specific email template when selecting the "Send ticket reply to contacts by email" feature.
This is a great tool and all, but there is absolutely no way to edit the automated email the customer receives when one of our technicians replies to their ticket.
The first instinct of the customer is to reply to the email sent, when they reply to the email, it just sends it t our tech's Outlook email address. Then the ticket conversation is in multiple locations.
It defeats the purpose of having a ticketing chat system if all of…
3 votes -
Patch Management & Customer Folder Applied To
While it is great we can select specific patch management automation profiles from Customer > Folders > Action > IT Automation Profile, it would be great to select the folder at time of creating the patch management profile, click Apply To, click on Folders tab then select Customer, then click on the Customer's respective checkbox of folders available to apply it to.
3 votes
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