4903 results found
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draft
Setting a "Save as Draft" option in tickets would be valuable for documenting a long process.
3 votes -
Unmerge Tickets
Being able to un-merge tickets.
3 votes -
Hiding certain customers from dashboard.
Having the ability to hide certain customers from the desktop view to make it easier to find your current clients but still keep the hidden customers accounts.
3 votes -
On the contracts page can we see a product count for contracts where it contains multiple items.
From the contracts page we could do with seeing the product / item count.
3 votes -
Work from Home - remote users can see their password
Can you add a "see text" or similar function to the work from home login page. I have an increasing amount of clients who try to login and spell the password wrong because they can't actually see the word. they then panic and call me to help just to verify they have spelt the password wrong !!
3 votes -
Add Ticket Invoice Amount and Total Time
Ability to see total accumulated time "Time logged" and also total expected invoice amount (based on linked contract) directly on main ticketing page.
3 votesNice! The feature you requested is being
reviewed by our product team. We’ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process! -
Show Software Details By Default Option
When checking the software inventory of an agent, have an option to remember if you want to see the details by default.
Currently, If I want to check the software inventory on multiple agents individually, each time I need to check the box to see the details of the software, such as the version and installation date.
It would be ideal if when checking that box, your choice is remembered.
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Support Automation Manager Scripts (Solarwind)
Is it possible to use the scripts created with Automation Manager in ATERA or to use such a script tool?
https://rm-downloads.logicnow.com/automation-manager/AutomationManager-2.20.0.17.exe
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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additional information in customer portal
The ability to add any or all headings under a customer into their portal for DR in case IT support team is unreachable for a certain length of time
3 votes -
automation
I have noticed other RMM's have features where say you can monitor things like print spooler and then set a automation on this, if it stops then auto restart the spooler and if it continues to cause issues then perhaps empty the print queue, restart again and if it doesn't work properly then alert you to a problem. Prior to this it just needs to be a notification that has been resolved so you can report to this the customer.
3 votes -
Search Function within Admin
Ability to have a search function within Admin, so you know where to go. For example, if I want to set up alerts or my support email, I can search and it will show me where to go.
3 votes -
contacts
I would like to be able to print out a custom contacts list for 1 customer, several customers or all customers.
3 votes -
Integration with SyncMonkey
Integration with SyncMonkey
SyncMonkey is a documentation center much like ITGlue.
SyncMonkey already syncs with Syncro.3 votes -
Ticket can be reopened by technician but not by customer
Actually in the settings there's the flag "Ticket cannot be reopened", the request is for a second flag as a title.
Thank you!3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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categorize quick reply templates based on tags
Have the ability to categorise quick reply templates based on the tag.
This would be useful to make the lists smaller and easier for tech's to select.
3 votes -
See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)
See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)
3 votes -
Expiration Date on Reports
I would like to know the software expiration date.
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Hope to have feature for token based support for customer
hope to have a feature for token based support counter, like 4 hours equal 1 token for per customer then when on-site or remote support can Consume the token.
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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Letter Ruler
Customer wants the letter ruler back on the Customers page.
3 votesNice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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3 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
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