5040 results found
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API monitoring
Ability to monitor API. Seeing if they are up or down, or overloaded.
3 votes -
We recently switched to Atera’s New Interface. We are enjoying most of the new features, however I noticed that the Customers screen no lon
We recently switched to Atera’s New Interface. We are enjoying most of the new features, however I noticed that the Customers screen no longer has the alphabetical letters at the top of the screen. Now it is an alphabetical list that we scroll through. This scrolling is especially cumbersome using the mobile app. We have 40+ customers so this is a pretty long list.
3 votes -
API: Connect Contact to Asset
When we look at the Agent via the API, it does not reference the contact at all. If there is one assigned, can we have the contactID returned in the results?
3 votes -
Add ability to delete tickets through ticket automation
Add the feature to delete certain tickets through ticket automation based on certain automation rules.
3 votes -
Alert renotification at custom time intervals until alert is cleared
Problem: Atera sends one alert when losing connection with a device. If you miss the alert or get side tracked you are not notified again.
Solution: Allow for an alert to be triggered every <custom amount of time> until alert is cleared.
3 votes -
ticket improvement
Split ticket in activities. every activities should have a different contract. like on site and remote support have different price but ticket is the same.
Then after ticket is closed contract nedd to be unchangeble.3 votes -
Auditor Report With name of clients + less data
Auditor: when I export it to excel, the name is called auditor #5. I want customer name to be shown on the name of the excel. Lot of information on the report itself that I don’t need and need to remove before I send to the client
3 votes -
Remove all tags from existing tickets
Remove a tag in bulk from all tickets, instead of one at a time
3 votes -
Missing IP and Hostname fields in the genericdevice API call
When calling [get /api/v3/devices/genericdevices] the fields IP and HOSTNAME are not included. The information is also not included when calling [get /api/v3/devices/genericdevice/{deviceId}].
When we want to retrieve al list of genericdevice (the most commonly used method for monitoring devices), one of the most important information is the IP address.
Can you please fix this?
Thank you!
3 votes -
Alerts opening tickets
If a Critical ticket is opened , that's good thats what we want but if it then auto-heals itself, it should update and close the ticket and not open itself again later on.
We were advise on the alerts, within admin console, you can tick for auto ticket creation, whenever we do that we get bombarded with alerts, it doesn't self heal. and then it gets another tickets. it causes absolute hell when we turn it on. Keeps creating brand new tickets, it doesn't update the original one.
Even if we say it in the 15 interval, problem is if…
3 votes -
report
zoom into the ticket detail from the report
3 votes -
WMI
Add a "New Device"type of "WMI". I would like to monitor devices by WMI query.
3 votes -
"Run now" from IT auto profile on activity log
Ability to know when a technician has clicked on "Run Now" under activity log
3 votes -
clean up old request
some of the features being voted are already in place making feature board cluttered and time consuming cycling through ideas.
3 votes -
Hyperlink a picture in signature
To be able to add a hyperlink to a picture in our Personal Ticket Signature
3 votes -
agent config and global agent control after install
I would love to globally set my installed agents to only play sound on the remote machine and not transfer to mine thus not interrupting a video or music when I'm just checking on useage for a classroom, and also to remove the splashtop printers since i don't use them. It would be great if this could be configured for new agent installs by default also. Thanks 👍
3 votes -
Customer vs. technician update
Cannot appear to differentiate between a customer update and technician update in a ticket. The “Ticket Contact Responded” trigger actions on both tech update and customer update.
3 votes -
Apply SNMP template on creation of device
When creating an SNMP template you set the device type to e.g. "switch". Now you would like to add a SNMP device and apply the template. For that you have to manually add the template onto the device.
It would be very helpful when the template would be applied to the SNMP device directly (if equal device types then apply template)
Else I don't get why there is an option to choose "device type" when creating a SNMP template because you can enter a name and description as well.
3 votes -
need on email which devices offline from more than 1 month
we report need on email which devices offline from more than 1 month
3 votes -
Editable resolved date
We need to be able to set a custom resolved date. In the event that you fall behind on ticket notes and attempt to put a ticket in the following month example say you do the ticket on the 28th and put the ticket information in on the 3rd of the next month your Report for block contract hours will be wrong every time. I found a ticket I thought I had put in and had to go back and do it later. It turns out the report looks at the date resolved for time calculation however I need the…
3 votes
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