5048 results found
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Lock out users temporarily
If a device is lost or stolen or taken for a period of time, but will be returned at a later stage, there should be the option to lock out users until it is returned
3 votes -
More in depth configuration of technician rights
It would be nice if you could change rights for technicians by feature.
Currently there are only a hand full of options to change the rights.For example one of our technicians wants to create a software-bundle.
It is possible for him but if he wants to edit his self created bundle he can't do that and needs help from a Admin.There are only 2 options like no Software-bundle or full Admin.
3 votes -
ticketing
Have a link where non-technicians are able to submit tickets to the ticketing system on the behalf of clients. For example, a receptionist answering the phone and being able to submit the details to the ticketing system for a technician to pick up.
3 votes -
Filtering by number of available patches
a filter feature on patches to arrange the order by who has the most updates to the least
3 votes -
Wake on Lan to use Public IP address
Wake-on-LAN: It’s a brilliant feature that for the most part works really well, however sometimes a local IP doesn’t get reported from the machine to Atera. It’s got one and it’ll be registered with the DHCP server on the network etc, but because it wasn’t reported to Atera, Atera can’t wake it up. I know the device could be woken up, and I then have to use additional tools to wake the device up, so if there was an override of some sort, or the Wake-on-LAN feature used the public IP address to define the network for instance, this would/should…
3 votes -
add ability for users to flag ideas on idea board as duplicates, so our votes count
For example, search the idea board for "notify" and scroll through 1=2 pages. You will see several duplicates, asking for notification of devices coming back online. by adding a "may duplicate" button and allowing us to enter a reference to the other idea you would be crowd sourcing database cleanup efforts and making each vote count.
3 votes -
snmp combined monitoring
It would be nice to combine multiple OIDs into 1 monitor line so a single alert can be used for multiple OIDs.
Example:
7 OIDs monitor temperature with an "OK" status when things are fine
1 Monitor would reference all 7 OIDs and if one or more of them change status the monitor would send a single "temperature" issue alert rather than up to 7 individuals.3 votes -
Have a feature to geographically locate devices.
Have a feature to geographically locate devices, in case of lost/stolen device, or checking where employees have been.
3 votes -
Create an easier method to add OIDs to the monitored section
It would be nice to be able to bulk add certain OIDs to the monitored section rather than require them to be manually input twice (i.e. once to put in the Values section and again to put in the Monitored section).
Additionally it would be nice to auto-configure the alert as "if value changes from current", this would streamline data entry.3 votes -
End time of IT automation profile
How can we be sure that an automation profile has REALLY finished? There is no option.. We need to see the end time of an IT automation profile.
Else we cannot guarantee our customers the patching and restarts in their time frame.This is just basic stuff and it is pretty annoying that you cannot be sure when a profile has REALLY finished. Atera needs to improve very much..
3 votes -
Limit Customers from changing ticket status and types
Customers should not be able to change:
Ticket Status
Ticket Priority
Ticket Impact
Ticket TypeUnless main contact
Sure this is common sense?
3 votes -
fix the issue with servers not displaying the correct AV or firewall software if 3rd party software was installed
right now it only shows Windows Defender and nothing else.
3 votes -
Report to display all ticket information for a customer with no billing to send direct to customer
A report to display the below for a customer
1. How many tickets that was opened during a period
2. Type of ticket that was opened for example incident, request or change etc
3. Type of ticked example email or phone
4. Product example backup, security, the ones you create under Product Family
5. Not have any billing info as this report will get sent to customer.3 votes -
Improvements for service manager
When refreshing the services list, your search query gets lost and you have to retype the search everytime. Would be better to remember the search after refresh.
Startup type is not visible. This is a very important information. Is the service disabled? Or set to manual or automatic startup type?
3 votes -
keyboard shortcut
CTRL+ENTER to send response on the ticket
+ other keyboard shortcuts to navigate faster within the system3 votes -
Offline device list under Customer
Offline device list under Customer > Devices. like "4/5 devices are online" so we don't need to go through the list.
3 votes -
Scripting tool to open/manage/close ticket
Please add the ability to manage tickets from a script. For example: I want to check every single computer for something, Script launches, opens ticket, performs check, updates ticket with results, if results are good, add time, closes ticket. It s a record we could pull easily for the customer. On other RMM software there is powershell modules or other functions you can easily do this.
3 votes -
helpdesk agent improvement
Ability to add custom drop down options for the status of tickets. This will allow to use Atera as project management tool as well.
3 votes -
how many devices are online per client
While we need the alerts when a server or router goes down, seeing how many general devices are up at a given time, in relation to the amount of devices connected per that client is a useful graph and schematic
3 votes -
Update Preset Threshold Items for Software Installed/Uninstalled Events
The existing preset threshold item for the "Software Installed" event has a description of "Trigger an alert whenever new software is installed based on Event IDs 11707 and 1033"
It does this, but it also catches false positives. Other events that are not software installs can also have Event ID 1033. The exact same scenario also happens for Event ID 1034, which is designed to notify of software uninstalls.
Examples:
Event Log: Application | Event Id: 1033
These policies are being excluded since they are only defined with override-only attribute.
Policy Names=(Security-SPP-Reserved-EnableNotificationMode)
App Id=REDACTED
Sku Id=REDACTED
[Machine Name: REDACTED]Event…
3 votes
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