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5041 results found

  1. While we need the alerts when a server or router goes down, seeing how many general devices are up at a given time, in relation to the amount of devices connected per that client is a useful graph and schematic

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  2. The existing preset threshold item for the "Software Installed" event has a description of "Trigger an alert whenever new software is installed based on Event IDs 11707 and 1033"

    It does this, but it also catches false positives. Other events that are not software installs can also have Event ID 1033. The exact same scenario also happens for Event ID 1034, which is designed to notify of software uninstalls.

    Examples:
    Event Log: Application | Event Id: 1033
    These policies are being excluded since they are only defined with override-only attribute.
    Policy Names=(Security-SPP-Reserved-EnableNotificationMode)
    App Id=REDACTED
    Sku Id=REDACTED
    [Machine Name: REDACTED]

    Event…

    3 votes

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    1 comment  ·  Alerts  ·  Admin →
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  3. Ability to monitor API. Seeing if they are up or down, or overloaded.

    3 votes

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    1 comment  ·  Alerts  ·  Admin →
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  4. We recently switched to Atera’s New Interface. We are enjoying most of the new features, however I noticed that the Customers screen no longer has the alphabetical letters at the top of the screen. Now it is an alphabetical list that we scroll through. This scrolling is especially cumbersome using the mobile app. We have 40+ customers so this is a pretty long list.

    3 votes

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  5. When we look at the Agent via the API, it does not reference the contact at all. If there is one assigned, can we have the contactID returned in the results?

    3 votes

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    0 comments  ·  Devices  ·  Admin →
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  6. Add the feature to delete certain tickets through ticket automation based on certain automation rules.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  7. Problem: Atera sends one alert when losing connection with a device. If you miss the alert or get side tracked you are not notified again.

    Solution: Allow for an alert to be triggered every <custom amount of time> until alert is cleared.

    3 votes

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  8. Split ticket in activities. every activities should have a different contract. like on site and remote support have different price but ticket is the same.
    Then after ticket is closed contract nedd to be unchangeble.

    3 votes

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    0 comments  ·  Tickets  ·  Admin →
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  9. Auditor: when I export it to excel, the name is called auditor #5. I want customer name to be shown on the name of the excel. Lot of information on the report itself that I don’t need and need to remove before I send to the client

    3 votes

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    0 comments  ·  Reports  ·  Admin →
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  10. Remove a tag in bulk from all tickets, instead of one at a time

    3 votes

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  11. When calling [get /api/v3/devices/genericdevices] the fields IP and HOSTNAME are not included. The information is also not included when calling [get /api/v3/devices/genericdevice/{deviceId}].

    When we want to retrieve al list of genericdevice (the most commonly used method for monitoring devices), one of the most important information is the IP address.

    Can you please fix this?

    Thank you!

    3 votes

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  12. If a Critical ticket is opened , that's good thats what we want but if it then auto-heals itself, it should update and close the ticket and not open itself again later on.

    We were advise on the alerts, within admin console, you can tick for auto ticket creation, whenever we do that we get bombarded with alerts, it doesn't self heal. and then it gets another tickets. it causes absolute hell when we turn it on. Keeps creating brand new tickets, it doesn't update the original one.

    Even if we say it in the 15 interval, problem is if…

    3 votes

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    0 comments  ·  Alerts  ·  Admin →
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  13. zoom into the ticket detail from the report

    3 votes

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  14. Add a "New Device"type of "WMI". I would like to monitor devices by WMI query.

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  15. Ability to know when a technician has clicked on "Run Now" under activity log

    3 votes

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  16. some of the features being voted are already in place making feature board cluttered and time consuming cycling through ideas.

    3 votes

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  17. To be able to add a hyperlink to a picture in our Personal Ticket Signature

    3 votes

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    1 comment  ·  Admin →
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  18. I would love to globally set my installed agents to only play sound on the remote machine and not transfer to mine thus not interrupting a video or music when I'm just checking on useage for a classroom, and also to remove the splashtop printers since i don't use them. It would be great if this could be configured for new agent installs by default also. Thanks 👍

    3 votes

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    0 comments  ·  Agent  ·  Admin →
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  19. Cannot appear to differentiate between a customer update and technician update in a ticket. The “Ticket Contact Responded” trigger actions on both tech update and customer update.

    3 votes

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  20. When creating an SNMP template you set the device type to e.g. "switch". Now you would like to add a SNMP device and apply the template. For that you have to manually add the template onto the device.

    It would be very helpful when the template would be applied to the SNMP device directly (if equal device types then apply template)

    Else I don't get why there is an option to choose "device type" when creating a SNMP template because you can enter a name and description as well.

    3 votes

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