4764 results found
-
Make ticket timer go away when creating ticket
We are not an MSP and I don't lord over my tech with how long things take and how long it takes to open a damn ticket. I absolutely hate the ticket timer. I DO have it hidden, but it still shows up when I create a ticket and it's checked by default. Give us power to get rid of this nasty thing. Thank you!
2 votes -
Hide excluded patches from Patch Management
We have many patches excluded for various reasons but they still show under the Top missing OS Patches on the Patch Management page. Excluded patches shouldn't show there especially since you now hide them from the available patches for a device.
2 votes -
Need Ability to Add Private IP & Notes in Devices View
The devices view is too limited on what columns you can include. We need at minimum the Private IP & Notes and maybe even a column for warranty expiration. We can get this from reports but we work from the Devices view most often and it's very limiting and causes extra clicks when not necessary because we can only add select columns to a view.
2 votes -
Approval Automation for Ticket Form Templates and Automation Features
It would be great if the ticket form templates could have a built-in automation workflow. Ideally, if someone fills out a template it will add users to approve it and then assign it to a technician. Right now, approvals have to be manually added to tickets.
Additionally, there should be more ticket automation actions where triggers can assign tickets to users.
2 votes -
Granular permissions for Access Roles
There should be more granular control to allow certain roles to be able to view ticket. As it currently stands, the only ticket options are Access all assigned tickets or Access unassigned tickets. I would like to see the ability to be able to select what tickets a role can see. This would help supervisors be able to only see their department.
2 votes -
User Logout via User activity menu
Please add the ability to logout a user from the "User Activity" menu on any device. This would be perfect for the cases where multiple users are logged into a machine, one may be in the "Disconnected" state and consuming a lot of RAM, this feature would allow us to logout those disconnected users without affecting the logged-in/active user(s).
Thanks!
2 votes -
Search devices from app instead of customers
While I have my computers grouped by customer I would like the option to search for a device directly rather than having to click into the customer and then into devices.
2 votes -
Can only CC in contacts
Used to be able to add any email address to CC email field of ticket, then send email. Recently, perhaps since From field became selectable or more recent, can only add email address to CC email field that are contacts. Ticket may involve dealing with 3rd party service providers or the client's client, or B2B partners so should be able to add email addresses to ticket email CC field that are not contacts.
2 votes -
No longer able to assign any device to a ticket, can only assign contact linked devices
Used to be able to assign any device to a ticket, if device and ticket for the same client. Recently has been this contact linked devices change, since then the only devices that can be linked to a ticket are devices linked to the ticket contact. This makes no sense to be, as the ticket contact could change whilst the device, being the reason for the ticket, should not change. As in the case of a ticket being raised for a printer issue, or issue on a server, or a shared computer. The ticket device shouldn't change, the ticket device…
2 votes -
Knowledge Base
When first opening the knowledge base, the search window appears at the top, which suddenly jumps down once the "Popular Articles" section gets filled out, this means that I end up clicking on some article as that has jumped in where the search window was. Don't move the search box, have it STATIC at the top. It is very annoying.
2 votes -
It would be great to be able to assign multiple devices a particular software or other automation by agent, not folder or site.
It would be great to be able to assign multiple devices a particular software or other automation by agent, not folder or site. Or, be able to assign multiple folders per device. Even better, would be able to assign by user from EntraID.
2 votes -
[API] SearchOption
When searching contacts by phone number through the API, the searchOptions.phone filter only matches the Phone field of a contact. It does not match MobilePhone, even though both fields are part of the same
contact record and both are valid phone numbers for that contact.Use case
We are building an automation that needs to identify the calling end-user from their phone number and resolve them to an Atera contact in order to retrieve their tickets,
post comments on their behalf, etc. In real customer data, the mobile number is stored in MobilePhone for the majority of contacts (landline goes…2 votes -
Software Bundle Deployment Very Slow
Software Deployment is incredibly slow, and lacks any meaningful feedback during and after the process completes. No matter how many softwares are included in the list, it seems to take nearly an hour to deploy. Meanwhile, when we use a script to deploy a series of Ninite packages, they are done in 20 minutes...
At this point we only install two things from our default software bundle, and it STILL TAKES FOREVER. We don't even know when it really finishes without pulling event logs.
The whole point behind automation is to do it faster than a person... right now the…
2 votes -
no details of the queued devices that did not get updated when IT automation profile
How do we know if the offline devices got updated when an IT automation profile is set to queue devices for a week or a month .
The report should mention if any of the device got updated when they came online. This will confirm if queuing devices even works.2 votes -
Ability to copy a ticket
Sometimes I have to create several tickets that have all the same information - it would be helpful if we could "copy" a ticket as a starting point and have it bring over all the info (categories etc.)
2 votes -
Print MULTIPLE Tickets
I would like Atera to have the ability of print multiple tickets.
In the past, I see that someone suggested the Idea and It got moved to production and it's live now.
However...
In my organization, we are ask in a monthly base, to describe and summarize our 'highlights'.
What I have been doing it, it's I go through 20~ tickets manually, select the print option, and save it as a PDF...
Then I use AI to give it formatting base on the ticket in that PDF.
I would like, and I think it will be useful-- to allow multiple…
2 votes -
Under the Admin/Settings/Agents tab, under the Prevent agents from being uninstalled on devices it will be nice to have a special username
Under the Admin/Settings/Agents tab, under the Prevent agents from being uninstalled on devices it will be nice to have a special username/password for device to allow uninstallation. This will allow the agent to remain securely installed on the device.
2 votes -
Kill Splashtop SOS sessions
Terminate Splashtop SOS sessions directly from Atera when the session limit message appears, instead of waiting one hour for them to expire automatically
2 votes -
Ticket tabs "more"
When there are more than (on my screen) 13 ticket tabs open, you get a "x more" (x being a number) stack to the right.
I cannot find an option to close open tabs in that list.
Please add an "x"-Button next to ticket title in that list.2 votes -
Centralized Report Scheduling
A centralized way to schedule reports to their receivers so they aren't tied to specific technician as that solution is not manageable in the long run. Managing customer facing reports shouldn't be tied to a single technician and automation/scheduling on reports would be beneficial to be open to all technicians or tied to a role.
2 votes
- Don't see your idea?