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  1. I needs to tweak the visual threshold level of the Scheduled Auditor report just as I do when generating a Auditor report manually, as all devices comes in different specs and the default threshold set by Atera often doesn't do them justice.

    But in Scheduled Auditor report, we are not provided with the options to tweak the visual threshold, which results in sending a sloppy reports to the client that confuses them.

    For a rough example: Intel(R) Core(TM) i5-8200Y has a base frequency of 1.3GHz for their CPU performance.

    But the default threshold for Atera Report is:
    Display Orange alert…

    3 votes
    0 comments  ·  Reports  ·  Admin →
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  2. It would be nice to get alerts (perhaps this could be made a threshold) when a device is offline for a configurable amount of time (hours, days, weeks etc.)
    This would be great to see if there are devices that are customers use infrequently or not at all.

    3 votes
    0 comments  ·  Agent  ·  Admin →
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  3. It would be nice if you could create a custom pop-up window for certain clients so that when you open a ticket for that client or click on an existing ticket, a pop-up window would appear with important info. ConnectWise has this alert feature for its tickets. That way, if a client has special requests (i.e. ALWAYS CC this specific person; don't call this client, they only want emails; etc.) the technician can see it immediately every time they go into that client's tickets.

    3 votes
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  4. Add a column which shows the applied Automation Profile.

    Customer ---> Customer X ---> Devices

    Devices ---> Devices List

    3 votes
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  5. If a device is lost or stolen or taken for a period of time, but will be returned at a later stage, there should be the option to lock out users until it is returned

    3 votes
    0 comments  ·  Devices  ·  Admin →
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  6. Have an editable summary pinned to the top of a ticket.
    Useful for ticket notes, checklists, projects, master tickets etc

    3 votes
    0 comments  ·  Tickets  ·  Admin →
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  7. Have a link where non-technicians are able to submit tickets to the ticketing system on the behalf of clients. For example, a receptionist answering the phone and being able to submit the details to the ticketing system for a technician to pick up.

    3 votes
    0 comments  ·  Tickets  ·  Admin →
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  8. a filter feature on patches to arrange the order by who has the most updates to the least

    3 votes
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  9. Wake-on-LAN: It’s a brilliant feature that for the most part works really well, however sometimes a local IP doesn’t get reported from the machine to Atera. It’s got one and it’ll be registered with the DHCP server on the network etc, but because it wasn’t reported to Atera, Atera can’t wake it up. I know the device could be woken up, and I then have to use additional tools to wake the device up, so if there was an override of some sort, or the Wake-on-LAN feature used the public IP address to define the network for instance, this would/should…

    3 votes
    0 comments  ·  Agent  ·  Admin →
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  10. For example, search the idea board for "notify" and scroll through 1=2 pages. You will see several duplicates, asking for notification of devices coming back online. by adding a "may duplicate" button and allowing us to enter a reference to the other idea you would be crowd sourcing database cleanup efforts and making each vote count.

    3 votes
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  11. Have a feature to geographically locate devices, in case of lost/stolen device, or checking where employees have been.

    3 votes
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  12. It would be nice to be able to bulk add certain OIDs to the monitored section rather than require them to be manually input twice (i.e. once to put in the Values section and again to put in the Monitored section).
    Additionally it would be nice to auto-configure the alert as "if value changes from current", this would streamline data entry.

    3 votes
    0 comments  ·  Devices  ·  Admin →
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  13. How can we be sure that an automation profile has REALLY finished? There is no option.. We need to see the end time of an IT automation profile.
    Else we cannot guarantee our customers the patching and restarts in their time frame.

    This is just basic stuff and it is pretty annoying that you cannot be sure when a profile has REALLY finished. Atera needs to improve very much..

    3 votes
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  14. 3 votes
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  15. A report to display the below for a customer
    1. How many tickets that was opened during a period
    2. Type of ticket that was opened for example incident, request or change etc
    3. Type of ticked example email or phone
    4. Product example backup, security, the ones you create under Product Family
    5. Not have any billing info as this report will get sent to customer.

    3 votes
    0 comments  ·  Reports  ·  Admin →
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    • When refreshing the services list, your search query gets lost and you have to retype the search everytime. Would be better to remember the search after refresh.

    • Startup type is not visible. This is a very important information. Is the service disabled? Or set to manual or automatic startup type?

    3 votes
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  16. CTRL+ENTER to send response on the ticket
    + other keyboard shortcuts to navigate faster within the system

    3 votes
    2 comments  ·  Tickets  ·  Admin →
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  17. Offline device list under Customer > Devices. like "4/5 devices are online" so we don't need to go through the list.

    3 votes
    0 comments  ·  Devices  ·  Admin →
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  18. it would be nice if we could integrate a telegram bot to receive alerts instead of receiving them only via email

    3 votes
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  19. Please add the ability to manage tickets from a script. For example: I want to check every single computer for something, Script launches, opens ticket, performs check, updates ticket with results, if results are good, add time, closes ticket. It s a record we could pull easily for the customer. On other RMM software there is powershell modules or other functions you can easily do this.

    3 votes
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