4721 results found
-
Folders/Organization for Ticket Automations and Patch Automations
We have a lot of ticket automations and patch management automations set up as every customer needs things set up a little different. Over time, this adds up and makes the automation pages feel very cluttered. It would be nice to have a way to organize these, ideally by customer. For ticket automations in particular, if it's broken down by customer, the ticket automations would only run for that customer. So, you could have general ticket automations and customer-specific ticket automations.
2 votes -
Patch Management - Offline agent in different category
Please set a different category esp in the Patch Management console so I can see Patched / Needs patches / Needs patches but offline or some notation of been offline for a while, etc. It's very hard to tell if I am up to date or it's just offline PC's / outdated PCs. I have no way of telling whether I am close to being up to date or a few offline PCs are throwing all my stats a skew. Super helpful if it had a color bar for this in the graphs.
2 votes -
Reports should not remove format of the output of a script
a powershell script creates a formated list
(for example a list of services that are running under own credetials)"run scripts" at the agent in atera cuts it.
but report "patch and automation feedback" removes every format what makes ist nearly unreadable.
2 votes -
Printers Detail Tab Under Devices
Add a "Printers" tab to the device view in Atera. This tab would show a list of all printers configured on the workstation, with relevant details such as printer names, IP addresses, installation type (for example, group policy deployment or manual setup), and status. Having this information easily available would streamline troubleshooting and provide a more complete picture of each device's configuration.
2 votes -
Clear up oversight in a posted script
Frequently, ALL of my installed agents (across the few customers I have) suddenly show up as offline. I was previously a Starlink customer, I now have fiber; this has happened with both providers. I'm aware of the recent Cloudflare outage; this has happened before the outage, so it's not that.
Using the PowerShell script from https://support.atera.com/hc/en-us/articles/215955967-Troubleshoot-Atera-s-Windows-agent... nothing came up as wrong.
HOWEVER, looking under Category: Atera Agent Version, it shows the following:
AteraAgent.exe Version: 2.5.0.0
AteraAgent.exe not found at C:\Program Files\ATERA Networks\AteraAgent\AteraAgent.exeThe version... my portal shows 2.4.7.0, but the Details tab of the executable shows 2.5. But the…
2 votes -
Inject passwords into remote session
Create an easy way to inject passwords stored in the atera device tab to be injected into a splashtop session to be more efficient and reduce the time it takes to log into windows sessions. A password vault that can be injected into the session without having to copy and paste.
2 votes -
Request to Include Custom Fields in Ticket & Customer Dataset
I’d like to request an enhancement to the current API/UI data exports. At the moment, custom fields created for tickets and customers aren’t included in the returned dataset, which limits their usefulness—especially for reporting, automation, and integrations.
Having access to these custom fields (both in API responses and in any exportable datasets) would significantly improve our ability to build accurate workflows, dashboards, and documentation. These fields often store critical business-specific information, so including them would be extremely valuable.
2 votes -
Request for Larger Page Limits When Querying Tickets, Customers, Alerts, etc.
I’d like to request an enhancement to the API/UI regarding data retrieval limits. Currently, when querying items such as tickets, customers, alerts, and other objects, the page size limits are quite restrictive. This creates unnecessary overhead, especially for larger environments where we need to pull or review substantial datasets.
2 votes -
approval
It would be awesome if we could automatically require all tickets from a company go to the main contact for approval requests! Manually doing this is tedious and often missed!
2 votes -
alerts per script in automation profile
Threshold profiles can run Scripts that trigger alerts.
But this scripts are started the whole day.
Thats not nessecary in many cases.
A script that analyses backup logs or count AVHDX files in Relation to VHDX files could run once a dayThat's what automation profiles can do.
Running a script.
but sadly not trigger an alert2 votes -
Able to search Custom Fields in Asset Mangement
Or add a default Field for Serialnumber
2 votes -
Postpone Software Updates
A Software Patch/Update Approval Process similar to the OS Patch Approval, but for software managed and updated by chocolatey or similar.
2 votes -
Select updates to block/install.
The ablility to push a specific update from a list to clients and to also block certain updates from installing automaticly.
2 votes -
Profil de seuil : délai d'exécution au démarrage
Suggestion d'amélioration – Profil de seuil : délai d'exécution au démarrage
Il serait très utile de pouvoir définir un délai d'exécution pour certains éléments du profil de seuil, notamment ceux liés à la vérification de services Windows. Par exemple, permettre de lancer la vérification d’un service 2 minutes après le démarrage du système permettrait de réduire significativement les fausses alertes générées avant que tous les services aient eu le temps de se stabiliser.2 votes -
contacts
BUG: Deactivated Contacts are Visible by Default
Deactivated contacts are still visible by default. Deactivated contacts should be filtered out by default. If people want to see the deactivated contacts, they should be able to turn that filter item on in the filter settings.
2 votes -
Redfish
Is there any support for monitoring with refish? Would be nice though.
2 votes -
patch approval report and scans
It would be great to have the patch approval section of the Automation Profiles to automatically populate instead of waiting for the automation profile to run.
I want to be able to see which patches are availble via the automation profile on a weekly basis but without having the risk of them installing when running the automation profile daily.
Currently, the new patch management screen automatically populates with new patches, and maybe this logic can be included in the automation profile patch approvals?
A report for pending patches per client could also be useful for clients that require an approval…
2 votes -
Splashtop global setting
a way to globally or automatically disable the following setting in splashtop:
3 dots -> Keyboard Shortcuts -> Enable Splashtop Shortcuts.
this setting intercepts the button combination for entering a backspace and causes the screen to zoom out.
2 votes -
Separate Chocolatey and Homebrew options in Patch Management
Since Chocolatey doesn't support ARM binaries and sometimes breaks things by updating Edge Webview2 with x64 causing chaos where users are unable to open some apps (Teams) and download PDF's etc, we have disabled Chocolatey in Atera altogether.
But by disabling Chocolatey we also disable Homebrew for Mac since it's one button for both.
Can you please separate these options so that we can keep Homebrew enabled?
2 votes -
standard ticket filter
Ticket lists often start with standard filter Status:open/pending
Thats not really helpful because of our self added statuses, like "waiting for material (pending)
So ist would be better, instead of filtering status:open/pending, it would filtering status of type: open/pending
2 votes
- Don't see your idea?