4735 results found
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Add departments in MSP
I need to use that: https://support.atera.com/hc/en-us/articles/4434393221148-Add-and-assign-departments
It's not possible in MSP account. Why? It's really usefull for big customers !
I need do cut a customer in subdivisions, and it's not possible. Incredible !2 votes -
Popup Window Options
It would be excellent if the popup windows for AI Copilot and other functions (such as patch lists, etc.) were reworked so that you can see and use the AI tool.
2 votes -
Availability Monitoring
We frequently rely on the Availability Monitoring widget in the web app. I'd love to see this as a tab or page in the mobile app as well.
2 votes -
Improvements for SNMP management
Hello, I would like to suggest some changes to the SNMP management page. I am attaching some modified screenshots to give an idea.
- add the possibility to modify the OID monitors (currently you have to delete and start from scratch)
- make it possible to perform multiple deletions instead of one row at a time
- make the modification comprehensive, not just the description, but also the ability to change the OID, condition, and severity (in the case of a monitor), in other words, avoid having to re-enter everything from scratch each time
- have the possibility to decide…2 votes -
Notes field should be visible and searchable from the main devices page
It should be visible (selectable from Edit columns on Devices page) and searchable from the main devices page, so I can add something like the location (ex. Tom's Office) or who the user is and I can quickly find that computer based on my comment.
2 votes -
One account for everything (aka SSO)
Why do we have multiple accounts for different parts of Atera? Chat doesn't recognise us so we have to give it our name and email, every time. Feedback/Ideas is a different portal with a different login. Support is a different portal. We should be able to login once and that's it across the Atera estate.
2 votes -
Patch Management - Offline agent in different category
Please set a different category esp in the Patch Management console so I can see Patched / Needs patches / Needs patches but offline or some notation of been offline for a while, etc. It's very hard to tell if I am up to date or it's just offline PC's / outdated PCs. I have no way of telling whether I am close to being up to date or a few offline PCs are throwing all my stats a skew. Super helpful if it had a color bar for this in the graphs.
2 votes -
Reports should not remove format of the output of a script
a powershell script creates a formated list
(for example a list of services that are running under own credetials)"run scripts" at the agent in atera cuts it.
but report "patch and automation feedback" removes every format what makes ist nearly unreadable.
2 votes -
Printers Detail Tab Under Devices
Add a "Printers" tab to the device view in Atera. This tab would show a list of all printers configured on the workstation, with relevant details such as printer names, IP addresses, installation type (for example, group policy deployment or manual setup), and status. Having this information easily available would streamline troubleshooting and provide a more complete picture of each device's configuration.
2 votes -
Clear up oversight in a posted script
Frequently, ALL of my installed agents (across the few customers I have) suddenly show up as offline. I was previously a Starlink customer, I now have fiber; this has happened with both providers. I'm aware of the recent Cloudflare outage; this has happened before the outage, so it's not that.
Using the PowerShell script from https://support.atera.com/hc/en-us/articles/215955967-Troubleshoot-Atera-s-Windows-agent... nothing came up as wrong.
HOWEVER, looking under Category: Atera Agent Version, it shows the following:
AteraAgent.exe Version: 2.5.0.0
AteraAgent.exe not found at C:\Program Files\ATERA Networks\AteraAgent\AteraAgent.exeThe version... my portal shows 2.4.7.0, but the Details tab of the executable shows 2.5. But the…
2 votes -
Request for Ability to Query Technicians via API
I’d like to request support for querying technician data through the API and/or within exportable datasets. Currently, there doesn’t appear to be a way to retrieve a list of technicians or their associated details programmatically. This creates challenges when building automations, permission audits, onboarding/offboarding workflows, and integrations that rely on technician information.
2 votes -
Request to Include Custom Fields in Ticket & Customer Dataset
I’d like to request an enhancement to the current API/UI data exports. At the moment, custom fields created for tickets and customers aren’t included in the returned dataset, which limits their usefulness—especially for reporting, automation, and integrations.
Having access to these custom fields (both in API responses and in any exportable datasets) would significantly improve our ability to build accurate workflows, dashboards, and documentation. These fields often store critical business-specific information, so including them would be extremely valuable.
2 votes -
Request for Larger Page Limits When Querying Tickets, Customers, Alerts, etc.
I’d like to request an enhancement to the API/UI regarding data retrieval limits. Currently, when querying items such as tickets, customers, alerts, and other objects, the page size limits are quite restrictive. This creates unnecessary overhead, especially for larger environments where we need to pull or review substantial datasets.
2 votes -
approval
It would be awesome if we could automatically require all tickets from a company go to the main contact for approval requests! Manually doing this is tedious and often missed!
2 votes -
alerts per script in automation profile
Threshold profiles can run Scripts that trigger alerts.
But this scripts are started the whole day.
Thats not nessecary in many cases.
A script that analyses backup logs or count AVHDX files in Relation to VHDX files could run once a dayThat's what automation profiles can do.
Running a script.
but sadly not trigger an alert2 votes -
Postpone Software Updates
A Software Patch/Update Approval Process similar to the OS Patch Approval, but for software managed and updated by chocolatey or similar.
2 votes -
Select updates to block/install.
The ablility to push a specific update from a list to clients and to also block certain updates from installing automaticly.
2 votes -
Profil de seuil : délai d'exécution au démarrage
Suggestion d'amélioration – Profil de seuil : délai d'exécution au démarrage
Il serait très utile de pouvoir définir un délai d'exécution pour certains éléments du profil de seuil, notamment ceux liés à la vérification de services Windows. Par exemple, permettre de lancer la vérification d’un service 2 minutes après le démarrage du système permettrait de réduire significativement les fausses alertes générées avant que tous les services aient eu le temps de se stabiliser.2 votes -
Redfish
Is there any support for monitoring with refish? Would be nice though.
2 votes -
patch approval report and scans
It would be great to have the patch approval section of the Automation Profiles to automatically populate instead of waiting for the automation profile to run.
I want to be able to see which patches are availble via the automation profile on a weekly basis but without having the risk of them installing when running the automation profile daily.
Currently, the new patch management screen automatically populates with new patches, and maybe this logic can be included in the automation profile patch approvals?
A report for pending patches per client could also be useful for clients that require an approval…
2 votes
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