4764 results found
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On the contracts page can we see a product count for contracts where it contains multiple items.
From the contracts page we could do with seeing the product / item count.
3 votes -
Work from Home - remote users can see their password
Can you add a "see text" or similar function to the work from home login page. I have an increasing amount of clients who try to login and spell the password wrong because they can't actually see the word. they then panic and call me to help just to verify they have spelt the password wrong !!
3 votes -
automation
I have noticed other RMM's have features where say you can monitor things like print spooler and then set a automation on this, if it stops then auto restart the spooler and if it continues to cause issues then perhaps empty the print queue, restart again and if it doesn't work properly then alert you to a problem. Prior to this it just needs to be a notification that has been resolved so you can report to this the customer.
3 votes -
New Ticket to Open in a New Tab
When you make a new ticket allow the ticket to open in a new tab straight away so you don't have to then search for it have an advanced search feature where you can search a particular customer for tickets
3 votes -
Search Function within Admin
Ability to have a search function within Admin, so you know where to go. For example, if I want to set up alerts or my support email, I can search and it will show me where to go.
3 votes -
contacts
I would like to be able to print out a custom contacts list for 1 customer, several customers or all customers.
3 votes -
Integration with SyncMonkey
Integration with SyncMonkey
SyncMonkey is a documentation center much like ITGlue.
SyncMonkey already syncs with Syncro.3 votes -
See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)
See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)
3 votes -
Pin Systems
The ability to pin most used systems to the top of the customer's device list. This would be very convenient.
3 votes -
Hope to have feature for token based support for customer
hope to have a feature for token based support counter, like 4 hours equal 1 token for per customer then when on-site or remote support can Consume the token.
3 votes -
3 votes
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Ability to Edit
Often we receive out of office replies, large signatures, or extraneous information (like a giant forwarded email string) in tickets. Sometimes, because of how Atera is designed, we put the wrong info in a ticket. We have to have the ability to clean this up. Even if it's an option we can click in Admin we need that option.
It's at the point where I'm ready to look for another helpdesk application.
2 votes -
EDIT TICKETS
Please allow us to edit tickets!!!!! There's no way to fix errors - you have to add it all again - I'm really frustrated with this software and we haven't had it six months. Looking at other options.
2 votes -
Agent version update options
There's an Agent Version listed on the Overview tab of each device; if there's an updated version available, it should be flagged or otherwise highlighted.
For each customer's device listing, I should be able to have a column listing the installed Atera agent version. If there's an updated version available, it should be flagged or otherwise highlighted.
If there's an updated Atera agent available, for every device that already has an agent, I should be able to generate a push install for each of those devices, preferably by customer.
For each remote access tool--whether Splashtop, Anydesk, Teamviewer or ScreenConnect--I should…
2 votes -
Status Selection on Ticket Creation (Dashboard)
Feature Request
Add a Status dropdown field to the ticket creation form in the Atera RMM dashboard, allowing the technician to set an initial status at the time of ticket creation rather than defaulting all new tickets to "Open."Current Behavior
All tickets created from the dashboard default to "Open" regardless of context. There is no way to set the status during creation — it must be changed as a second step after the ticket is saved.Requested Behavior
When creating a ticket from the dashboard, the technician should be able to select a status from a dropdown at creation…2 votes -
Dark Mode for Web app and iOS
Are there plans for native dark mode for both the iOS app and web interface?
As IT professionals who staring at screens all day, this would help reduce eye strain day to day and align Atera with modern tools that already support dark mode.
Ideally:
iOS could follow system dark mode
Web could include a simple toggle or follow the system default
This would be a great quality-of-life improvement for daily use.2 votes -
Better Customer Profile
On Password area:
- Password History
- Two step authenticationDocumentation Area:
- A place we can create folder and files for KB and SOP
- Picture Gallery for reference
- Network DiagramAtera will be on top of all RMM if they have a good IT documentation platform
2 votes -
Ticket rating submitted trigger (any)
It would be nice to have a trigger in Ticket automation rules for any rating posted. That way we could notify the technician when they receive a rating and they could go and read it.
2 votes -
New Patch automation page
It does not appear that the new format for creating/editing automation profiles is saving the email for notifications.
2 votes -
SLA Condition for ticket automation
Create a condition based on the SLA remaining - i.e. SLA remaining is 2 hours, then we can configure an action such as sending an email based on that SLA. Currently to do this, we have to use your BETA Hours since created ticket, but this doesn't work well with dynamic SLA times.
2 votes
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