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5021 results found

  1. Monitor for devices that are offline for a configurable amount of time

    It would be nice to get alerts (perhaps this could be made a threshold) when a device is offline for a configurable amount of time (hours, days, weeks etc.)
    This would be great to see if there are devices that are customers use infrequently or not at all.

    3 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  2. Custom popup when opening a ticket

    It would be nice if you could create a custom pop-up window for certain clients so that when you open a ticket for that client or click on an existing ticket, a pop-up window would appear with important info. ConnectWise has this alert feature for its tickets. That way, if a client has special requests (i.e. ALWAYS CC this specific person; don't call this client, they only want emails; etc.) the technician can see it immediately every time they go into that client's tickets.

    3 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  3. column

    Add a column which shows the applied Automation Profile.

    Customer ---> Customer X ---> Devices

    Devices ---> Devices List

    3 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  4. Lock out users temporarily

    If a device is lost or stolen or taken for a period of time, but will be returned at a later stage, there should be the option to lock out users until it is returned

    3 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  5. Ticket Summary

    Have an editable summary pinned to the top of a ticket.
    Useful for ticket notes, checklists, projects, master tickets etc

    3 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  6. ticketing

    Have a link where non-technicians are able to submit tickets to the ticketing system on the behalf of clients. For example, a receptionist answering the phone and being able to submit the details to the ticketing system for a technician to pick up.

    3 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  7. Filtering by number of available patches

    a filter feature on patches to arrange the order by who has the most updates to the least

    3 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  8. Wake on Lan to use Public IP address

    Wake-on-LAN: It’s a brilliant feature that for the most part works really well, however sometimes a local IP doesn’t get reported from the machine to Atera. It’s got one and it’ll be registered with the DHCP server on the network etc, but because it wasn’t reported to Atera, Atera can’t wake it up. I know the device could be woken up, and I then have to use additional tools to wake the device up, so if there was an override of some sort, or the Wake-on-LAN feature used the public IP address to define the network for instance, this would/should…

    3 votes
    0 comments  ·  Agent  ·  Admin →
    How important is this to you?

  9. add ability for users to flag ideas on idea board as duplicates, so our votes count

    For example, search the idea board for "notify" and scroll through 1=2 pages. You will see several duplicates, asking for notification of devices coming back online. by adding a "may duplicate" button and allowing us to enter a reference to the other idea you would be crowd sourcing database cleanup efforts and making each vote count.

    3 votes
    0 comments  ·  Admin →
    How important is this to you?

  10. Have a feature to geographically locate devices.

    Have a feature to geographically locate devices, in case of lost/stolen device, or checking where employees have been.

    3 votes
    0 comments  ·  Admin →
    How important is this to you?

  11. Create an easier method to add OIDs to the monitored section

    It would be nice to be able to bulk add certain OIDs to the monitored section rather than require them to be manually input twice (i.e. once to put in the Values section and again to put in the Monitored section).
    Additionally it would be nice to auto-configure the alert as "if value changes from current", this would streamline data entry.

    3 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  12. End time of IT automation profile

    How can we be sure that an automation profile has REALLY finished? There is no option.. We need to see the end time of an IT automation profile.
    Else we cannot guarantee our customers the patching and restarts in their time frame.

    This is just basic stuff and it is pretty annoying that you cannot be sure when a profile has REALLY finished. Atera needs to improve very much..

    3 votes
    0 comments  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  13. fix the issue with servers not displaying the correct AV or firewall software if 3rd party software was installed

    right now it only shows Windows Defender and nothing else.

    3 votes
    0 comments  ·  Admin →
    How important is this to you?

  14. Report to display all ticket information for a customer with no billing to send direct to customer

    A report to display the below for a customer
    1. How many tickets that was opened during a period
    2. Type of ticket that was opened for example incident, request or change etc
    3. Type of ticked example email or phone
    4. Product example backup, security, the ones you create under Product Family
    5. Not have any billing info as this report will get sent to customer.

    3 votes
    0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  15. Improvements for service manager

    • When refreshing the services list, your search query gets lost and you have to retype the search everytime. Would be better to remember the search after refresh.

    • Startup type is not visible. This is a very important information. Is the service disabled? Or set to manual or automatic startup type?

    3 votes
    0 comments  ·  Admin →
    How important is this to you?

  16. keyboard shortcut

    CTRL+ENTER to send response on the ticket
    + other keyboard shortcuts to navigate faster within the system

    3 votes
    2 comments  ·  Tickets  ·  Admin →
    How important is this to you?

  17. Offline device list under Customer

    Offline device list under Customer > Devices. like "4/5 devices are online" so we don't need to go through the list.

    3 votes
    0 comments  ·  Devices  ·  Admin →
    How important is this to you?

  18. Integration with telegram app

    it would be nice if we could integrate a telegram bot to receive alerts instead of receiving them only via email

    3 votes
    0 comments  ·  3rd Party Integrations  ·  Admin →
    How important is this to you?

  19. Scripting tool to open/manage/close ticket

    Please add the ability to manage tickets from a script. For example: I want to check every single computer for something, Script launches, opens ticket, performs check, updates ticket with results, if results are good, add time, closes ticket. It s a record we could pull easily for the customer. On other RMM software there is powershell modules or other functions you can easily do this.

    3 votes
    1 comment  ·  IT Automation and Patch Management  ·  Admin →
    How important is this to you?

  20. helpdesk agent improvement

    Ability to add custom drop down options for the status of tickets. This will allow to use Atera as project management tool as well.

    3 votes
    0 comments  ·  Tickets  ·  Admin →
    How important is this to you?
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