4785 results found
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Share a ticket by email (full conversation and attachments)
It sometimes happens, even often that I am forced to share the exchanges and attachments about a ticket with a software publisher. I often explain in my tickets everything that has been done to isolate the problem and allow the editor to reproduce the problem when it is indeed a bug. To have a button which will allow in one click to create an email with in subject "the number and the title of the ticket" in the body "the various exchanges as well as the attachments will allow me to be more efficient.
3 votes -
offline devices
Be notified when a server (or device) has not been restarted for a certain amount of days
3 votes -
downtime
Adding a downtime feature directly from the dashboard and not based on the atera agent monitoring.
3 votes -
3 votes
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Splashtop alternative device name in window
It would be very nice, if a changed agend name would also be changed in the Splashtop window. It looks like the Splashtop Window is using the computername. If more splashtop windows are open, so its difficult to get back to the right device.
3 votes -
Make software publisher search more flexible
When producing a report for a software publisher, the search on name is too constricted. For example, search for ESET and nothing found - you have to put in the full publisher name. Please make this a partial match.
3 votes -
contacts
It would be great to see how many contacts there are for each client - a client contact total.
3 votes -
john@nsmit.biz
When creating a ticket, you have the initial contact, but like when you do a reply, it would be handy to have a field to add additional contacts into the ticket at the creation stage
3 votes -
change status timer
Ability to auto close a ticket after a 24-hour period of time from when it was set to the resolved ticket status. This gives us a way to auto send surveys after allowing the customer a day to confirm their issues are resolved before closing a ticket out for billing.
3 votes -
Network Discovery should how progress to know that it is working instead of finding out it failed after 3 hours
Network Discovery should how progress to know that it is working instead of finding out it failed after 3 hours. Other agents I use scan and begins showing the assets it finds as they are found. Further, these discoveries take under 30 minutes. So, you know if there is an issue pretty quickly. Waiting 3 hours to see if you have an issue is not reasonable.
3 votes -
Filter Alerts by Agent
Whether I'm under customer alerts or all alerts there are filters, but we are missing a filter by agent. This could be done just the same as the advanced device filters. We collect so much data on alerts but there's no way to see all the historical alerts for a single machine.
3 votes -
Software changes since last report
Would like to see a software changes report that shows software changes installed /uninstalled since the last report. or the last x number of days
3 votes -
Exporting of all contacts of a customer for mass updates
Exporting of all contacts of a customer for mass updates
3 votes -
Add option for discounts on products/services on invoices
Add a line item on invoices to offer additional discounts
3 votes -
Excel Exports to have more colums and separate Dates for Time Entries. Not just when the ticket was created/resolved.
Separate Time Date Columns in the Excel Export for Timesheet on Time entries so that each time entry ends up on it own line for a ticket and the dates/times can be sorted on. Currently We can sort on the description but it does not see the dates properly and sort them in order by date. It is very frustrating and we can not follow the order for a ticket. We also use this for billing.
3 votes -
Script als Anderer Benutzer ausführen
Die Ausführung von Scripten sollte nicht nur als Systembenutzer bzw. als angemeldeter Benutzer erfolgen können... Es wäre praktisch das man hier den Benutzer angeben kann in dessen Namen das Script ausgeführt werden kann. ( Z.B. Domänenadmin ) oder Installations-admin
3 votes -
Option to link Assets to Contracts
We have options in contract for the customers, and 1 customer can have 2 diferent contracts, should be a really nice option to link the assets to a contract, to know wich asset have for example on site support..
3 votes -
folders
Add the Folders field in the Audit report so that we can see what devices are in what folders on the report. Please and thank you.
3 votes -
Improve UI
after a change of technician in read mode on the tickets, we should keep the position in the list and not fall back to the top
3 votes -
remove or edit default customization
Being able to remove or edit default customization on tickets, customers, and contacts.
Such as where organizations have certain policies in place and tickets created need to meet these policies.
3 votes
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