4715 results found
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See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)
See, how many Users are logged on, for e.g. on RDP Server (very helpful for Patchmanagenemt)
3 votes -
Pin Systems
The ability to pin most used systems to the top of the customer's device list. This would be very convenient.
3 votes -
Hope to have feature for token based support for customer
hope to have a feature for token based support counter, like 4 hours equal 1 token for per customer then when on-site or remote support can Consume the token.
3 votes -
3 votes
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Improve Handling of Security intelligence updates (KB2267602)
Currently the Windows Update setting in the Atera Configuration policies are to allow local updates or disable all local settings. The problem with the latter option is that it also disables the automatic updating of Security intelligence updates (KB2267602). Every device will perpetually show as needing that update since Microsoft re-releases it multiple times a day. More info here: https://www.microsoft.com/en-us/wdsi/defenderupdates
I propose the following:
1) Add configuration options under the Atera Configuration Profiles for the Security Intelligence Updates. The most important one can be set with this PowerShell command: "Set-MpPreference -SignatureUpdateInterval <hours>". By setting this, updates for KB2267602 should automatically…2 votes -
gili test
this is a test
2 votes -
Network Management Platform Monitoring
Integrate connection to Network Management platforms (ie; Ubiquiti, Cisco). Allow for device update and other notifications directly in Atera. Also links to platform website that opens in another tab directly to the selected site, device or setting. This could also be used for asset management integration for warranty and RMA submition or status.
2 votes -
Cancel Ticket Creation Confirmation
When creating new tickets the cancel button is located directly next to the create button. This cancel button doesn't require any confirmation, and immediately cancels and deletes any information entered into the ticket. With a sensitive mouse it is too easy to click the cancel button by mistake forcing the ticket creation process to restart.
2 votes -
New Tickets page UI - Feedback [Q1, 2026 Feature release]
Hi everyone — we’d love feedback on the new Tickets page UI (the redesigned, configurable table).
What’s new (vs old Tickets page):
- Detailed vs Compact view (Compact = more rows per screen)
- Show/hide columns
- Reorder columns
- Sorting + saved views
- New columns: Approval status, Created date, Last action date, Parent/Child tickets
What we need from you:
- Reply with anything you’ve noticed, but if you can, use this quick format:
1) Your setup
- Detailed or Compact?
- High-volume queue or occasional triage?2) What works
- What’s better than the old page?
- Missing columns?
- Too many clicks?…2 votes -
Signature ios
Add signature options to mobile apps for technicians. Currently it doesn’t pull them through from profile so responses done on mobile app don’t include a signature
2 votes -
API for emails to pull tickets in via API calls rather than forwards or SMTPAuth
An option to integrate with email providers i.e. Microsoft via API calls rather than forwards.
This would allow emails/tickets to be pulled in fast, secure and minimises the amount of issues that can arise from email forwards and can help prevent ETP systems from double scanning emails that have already been checked (reducing hops and preventing further delivery issues)
2 votes -
Ability to turn off ticket tabs
We would like the ability to turn off ticket tabs - we don't find them useful as they are presently.
2 votes -
Ticket Forms, under type, Dropdown with dependencies, it would be nice to multiple child levels.
When creating new ticket forms and selecting a dropdown with dependencies, there is only one child layer option. It would simplify our setup if we could include multiple child levels. I have attached an example of the current option and the desired option.
2 votes -
Date format API
The date format should generally be configurable, and in communication with the API, it should at least conform to ISO 8061
2 votes -
Agent-reported device name synchronisation
Hi Atera team,
First of all, I just want to say how impressed we are with the platform. The pace of development, the clarity of the API, and the overall reliability of the agent have made Atera a core part of how we operate day to day. It’s clear a lot of care has gone into building something that scales well for real-world MSP use.
We wanted to raise a small but potentially high-impact feature request around device naming and agent reporting.
At the moment, if a device hostname is changed locally at the OS level, that change does not…
2 votes -
Popup Window Options
It would be excellent if the popup windows for AI Copilot and other functions (such as patch lists, etc.) were reworked so that you can see and use the AI tool.
2 votes -
Availability Monitoring
We frequently rely on the Availability Monitoring widget in the web app. I'd love to see this as a tab or page in the mobile app as well.
2 votes -
Improvements for SNMP management
Hello, I would like to suggest some changes to the SNMP management page. I am attaching some modified screenshots to give an idea.
- add the possibility to modify the OID monitors (currently you have to delete and start from scratch)
- make it possible to perform multiple deletions instead of one row at a time
- make the modification comprehensive, not just the description, but also the ability to change the OID, condition, and severity (in the case of a monitor), in other words, avoid having to re-enter everything from scratch each time
- have the possibility to decide…2 votes -
Notes field should be visible and searchable from the main devices page
It should be visible (selectable from Edit columns on Devices page) and searchable from the main devices page, so I can add something like the location (ex. Tom's Office) or who the user is and I can quickly find that computer based on my comment.
2 votes -
One account for everything (aka SSO)
Why do we have multiple accounts for different parts of Atera? Chat doesn't recognise us so we have to give it our name and email, every time. Feedback/Ideas is a different portal with a different login. Support is a different portal. We should be able to login once and that's it across the Atera estate.
2 votes
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