5041 results found
-
Dear Support, How are you doing? We were wondering if it is possible to send an email notification to the assigned technician when an inte
Dear Support,
How are you doing?
We were wondering if it is possible to send an email notification to the assigned technician when an internal note is added?
Thank you
3 votes -
It would be great if we can assign dedicated script section for junior technician so that they can only have access to certain scripts not w
It would be helpful if we can assign dedicated script section for junior technician so that they can only have access to certain scripts not whole repository.
3 votes -
Agent Time Interval
It would be nice to have the ability to change the Atera Agent Time Interval either via the Atera web interface, or via custom agent creation.
Currently, because of end user latency, we get numerous alerts and tickets. The only way to resolve this is by using a script on each end point. (changing the registry)3 votes -
Hyperlink a picture or logo
The ability to add a hyperlink to logos and pictures.
3 votes -
Gradient MSP integration
This tool allows easy integration for automating billing of other services like O365 and tons of other cloud services. This would save me 30 hours a month with automation.
3 votes -
Do not send notifications option
Have a selection to not reply to certain contacts (still accept tickets, but not reply to them) - for example we have a selection of customers backups / ups etc notifications come in from non-existent email addresses, the ticket created is solely for our purpose and the senders address isn't connected to a mailbox - so it generantes a DNR email when Atera replies to the non-existing email address - just a minor annoyance :)
3 votes -
anti abuse mechanism needs to list offending account
I keep getting a message that says I should buy another license. The KB leads me to believe this message appears when techs log in from multiple locations at the same time. I would like to see a list of the offending accounts.
3 votes -
Cloudradial
I would like Atera to integrate with Cloudradial. And very soon, otherwise we have to look at Syncromsp as a new rmm
3 votes -
Agent Install Location
Suggesting we change the default install location for Atera agent and all remote tools to these path.
• C:\Program Files\X\ATERA Networks
• C:\Program Files (x86)\X\Splashtop
• C:\Program Files (x86)\X\ScreenConnect Client (b7d7eaa43a30baba)
• C:\Program Files (x86)\X\AnyDesk-f45e5af2_msi3 votes -
App Badging
Can you add application badges for the alert options in iOS that would add an application badge to Atera for alerts, new tickets, and unread ticket responses.
3 votes -
Retain tickets, notes, emails when a customer is deleted
When a customer is "Deleted" their tickets and previous information should be retained so that it can be referred to in future. The customer could just be archived and hidden instead of deleted.
3 votes -
Automatically add new customers to an existing automation profile
It would be great to have an option to add new customers and the devices under it to existing automation profile. For example, we have an automation profile to enable permission based remote access for Splashtop and every time we have a new customer, we have to manually add the customer to the existing automation profile to ensure that the remote access is not unattended and requests for permission even for all new devices.
3 votes -
It Automation profile based on rank
Ability to assign IT automation profile based on the rank we give to our customer
3 votes -
Mac monitoring agent for SNMP
Some of my clients are strictly Macs, with no Windows devices. It would be helpful if that Mac agent could function as an SNMP monitoring agent.
3 votes -
Adding Agents
The ability to add agents from any scanned device on a network scan, as some customers do not use a on premises domain controller and purely office 365 tenant or Azure AD.
3 votes -
Response from a CC on ticket
When a person is CC'ed on ticket, and they respond, show in the email that is responded by the CC, not by the main on the ticket.
3 votes -
Notification to all Techs of new tickets
it would be very useful to send an email to all technicians when a new ticket is created. This would come in handy when tickets are not auto-assigned. That way the next available tech can accept the ticket or wait for someone with more knowledge of the issue to take the ticket.
3 votes -
Ticket Escalation to third party companies
Integrate in the ticket system the ability to easily and if possible automatically escalate tickets to third party companies like internet providers or hardware suppliers.
3 votes -
Add custom statuses to default ticket view under customer
When I open up a customer and go to their tab for tickets, by default it only shows 'open' and 'pending'. We also use a custom status for projects, and it can be disorienting when you're trying to find a ticket you know they have (and they've got like 40 alone) but a lot of them aren't showing up because you didn't check off a checkbox.
It would be nice to be able to pick which fields show up there automatically, in case you use a custom field for tickets like this.
3 votes -
patch management schedule at logon
We would like an option in patchamenegament schedule:
- patchmanageme at logon user inc. reboot3 votes
- Don't see your idea?