5021 results found
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Loose the childish wording in information messages such as Drat, and Phew
I think that Atera is a really good platform, but I dislike the use of some of the wording. I think Drat and Phew (there is more) makes the platform seem unprofessional. I get that the system is trying to be friendly, but it is geared for professionals, so believe that it should be addressing us as professionals
3 votes -
Optional Install Update Now or Delay prompt for Windows/Mac Patching.
End users should be allowed to delay there patches up to X amount of times before they are forced to reboot and install them.
This should run off the agent and be configurable from the Admin Portal with messaging customizable.
3 votes -
Receive an email notification 24 hours prior to a scheduled ticket
Receive an email notification 24 hours prior to a scheduled ticket
3 votes -
Improve New User Import
When setting up Atera with new users, for people not on Office 365, adding new users one at a time automatically e-mails that user with their username/password - when importing a list of new users from a CSV file, the e-mail is not sent. It would be a nice improvement to have it send the e-mail when importing a list.
3 votes -
WOL Status
It would be handy if WOL status could be displayed in Devices - Hardware.
E.g. WOL Status - Enabled or Disabled3 votes -
Patch Management & IT Automation list page
When you click Admin then Patch Management & IT Automation
On that list screen it would be awesome to see "Next Execution Time" as an option.Instead of having to click inside each one to see when it runs next.
3 votes -
Alert email bundles
Allow alerts that occur at the same time to be split up and not bundled in one email.
3 votes -
Defer Windows updates
We find that windows updates rolls out certain updates too fast which can cause severe downtime for customers when Microsoft pushes out a faulty update.
For that reason, we prefer to defer updates for 14 days.
Using group policy, you can set this up or use registry as follows:
[HKEYLOCALMACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate]
"DeferQualityUpdates"=dword:00000001
"DeferQualityUpdatesPeriodInDays"=dword:0000000e
"DeferFeatureUpdates"=dword:00000001
"DeferFeatureUpdatesPeriodInDays"=dword:0000000eI'd like to see the ability to specify an age for an update to reach before Atera installs it. If I set the age to 14 days, If an update comes out, Atera will wait 14 days before considering its install. This would give…
3 votes -
Atera's New Interface
Atera's New Interface
3 votes -
Create Invoice from Ticket
This seems almost too obvious to me, but there should be an easy way to generate an invoice for a customer based on the Products and Services that are added to their Tickets. Bonus points if this feature can let you checkbox which products and services to put on a given invoice.
Example: Customer walks in with computer problem, ticket is generated, diagnostic fee added to ticket and invoice created. Customer pays up front diag fee. Technician finds bad hard drive, adds new hard drive cost to ticket, additional labor, then selects just these 2 additional entries for export to…
3 votes -
FedRAMP Validation
It would be great for Atera to achieve FedRAMP validation for companies that are under NIST 800-171/CMMC compliance regulations.
3 votes -
Reports on internal notes
Reports on internal notes added to Atera by all or selected technicians for specific period of time.
3 votes -
save Ticket view on customer page and mobile app.
save Ticket view on customer page and mobile app.
These get reset everytime.3 votes -
Include Security Posture in API request
The idea is for the API call to provide security posture details that can then be used to make 802.1X authorization, remediation decisions. Since the agent is already installed on the device, it should be easy to remediate the issues and then grant access. Some values to include:
Security:
Antivirus: Bitdefender Endpoint Security Tools Antimalware (Installed or not)
Status: Active or not activeAnti spyware:
Status: Active and Updated or not active and outdatedFirewall: Bitdefender Endpoint Security Tools Firewall
Status: Active and Updated or not active and outdatedPatch Status:
Also, can get windows security patch details? Like what…
3 votes -
bug found in atera billig of products with the same price
BIG WARNING
We found a bug today in Atera billing.
If you have two hardware products on the same or different tickit on one customer with the same price. Then one of the products will be skipped and the other one will be incremented by two.So we had both a Iphone and a Andriod phone with the same prices but on two different tickits.
The invoice said two Iphones..
This needs to be fixed ASAP.. its impossible to controle internally
3 votes -
noreply
Invoices sent to customers should also be able to come from the customized SMTP settings
3 votes -
Select All Button on Excluded Patches Management
Have a select all button in patch management. I would like to exclude all hardware driver updates.
3 votes -
Search; default exclude closed/resolved tickets
Exclude Closed/resolved from general search by default. It can be a checkbox in the search drop down, or folks can search within tickets.
Having 3-4 year old tickets show up every time I search on a name is CLUTTER. Who wants those results in search.
3 votes -
Multiple actions on search
Cannot perform multiple actions on search results: Scenario: You want to search for all the machines beginning XYZ- and edit the relations to put them in a new folder – but there is no multi select option or actions toolbar/menu
Instead, you have to scroll through the entire list of devices to find each machine that you want to select.
Please add a check box to the results, a select all check box and add the multi select actions menu3 votes -
Bitdefender installer to remove other AV softwares
Being able to add BitDefender to devices from Atera and by doing so, it will remove all other AV softwares installed on the device
3 votes
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