4767 results found
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ticket improvement
Split ticket in activities. every activities should have a different contract. like on site and remote support have different price but ticket is the same.
Then after ticket is closed contract nedd to be unchangeble.3 votes -
Auditor Report With name of clients + less data
Auditor: when I export it to excel, the name is called auditor #5. I want customer name to be shown on the name of the excel. Lot of information on the report itself that I don’t need and need to remove before I send to the client
3 votes -
Remove all tags from existing tickets
Remove a tag in bulk from all tickets, instead of one at a time
3 votes -
Missing IP and Hostname fields in the genericdevice API call
When calling [get /api/v3/devices/genericdevices] the fields IP and HOSTNAME are not included. The information is also not included when calling [get /api/v3/devices/genericdevice/{deviceId}].
When we want to retrieve al list of genericdevice (the most commonly used method for monitoring devices), one of the most important information is the IP address.
Can you please fix this?
Thank you!
3 votes -
report
zoom into the ticket detail from the report
3 votes -
WMI
Add a "New Device"type of "WMI". I would like to monitor devices by WMI query.
3 votes -
"Run now" from IT auto profile on activity log
Ability to know when a technician has clicked on "Run Now" under activity log
3 votes -
clean up old request
some of the features being voted are already in place making feature board cluttered and time consuming cycling through ideas.
3 votes -
Hyperlink a picture in signature
To be able to add a hyperlink to a picture in our Personal Ticket Signature
3 votes -
agent config and global agent control after install
I would love to globally set my installed agents to only play sound on the remote machine and not transfer to mine thus not interrupting a video or music when I'm just checking on useage for a classroom, and also to remove the splashtop printers since i don't use them. It would be great if this could be configured for new agent installs by default also. Thanks 👍
3 votes -
need on email which devices offline from more than 1 month
we report need on email which devices offline from more than 1 month
3 votes -
Editable resolved date
We need to be able to set a custom resolved date. In the event that you fall behind on ticket notes and attempt to put a ticket in the following month example say you do the ticket on the 28th and put the ticket information in on the 3rd of the next month your Report for block contract hours will be wrong every time. I found a ticket I thought I had put in and had to go back and do it later. It turns out the report looks at the date resolved for time calculation however I need the…
3 votes -
Centralised User Directory for Technicians:
Centralised User Directory for Technicians: I onboard and offboard talent, I am having to go to the Atera site to manage technicians instead of going to a centralized user directory where I can deprecate users.
3 votes -
Report Dashboard for clients
Report Dashboard for clients: we can't present our activity well to our clients. We need a client Dashboard, that they can check out at any time. All other RMMS do that. Access for them to check out the dashboard.
3 votes -
Remove Item or Add New item to Multiple or all Thresholds at one time
Just as the tile reads it would be really really helpful to be able to remove items or add new ones to all or multiple thresholds at once.
I actually just came across myself having to go to each and every threshold to remove a singe service check from each one. Very time consuming.
Not to mention adding a new check to all or just some and maybe having a check with settings that have to be duplicated each and every time for every threshold.
I think this is a must have to make our workflow productive. The way it…
3 votes -
Atera agent to not include remote access softwares
Most of my customers do not want to have remote access software installed on their servers and computers (Splashtop, screenconnect, etc..), so I ended up not installing the monitoring agent because I have no other choice.
We need the monitoring agent installed without the remote access software. Is there a way we can build our own agent?
Pls help.3 votes -
My Tickets view
It would be nice to have the ability.. or if it came out of the box, to have a view in tickets called My tickets so that technicians can see a list of all the tickets they are assigned to...instead of creating a view for each tech.
3 votes -
Patch Managment - button for hiding updates
need button for hiding an update in Patch Managment
3 votes -
technician log on/off hours
It would be nice to limit some technicians log on ability into Atera for certain hours. A company might not want a technician or help desk users logging in after hours for security purposes and to prevent unauthorized access from home. Also, it would be nice if that person can be restricted to just logging into a specified IP to ensure work is being done in the office, while not enforcing those requirements to the admins.
3 votes -
Services Detection and Monitoring
Detect services configured to "Automatic" or "Automatic (Delayed Start)" (agents already detect services and states), expanding on this to combine alert capability when one of the applicable detected services state is "Stopped" or "Stopping" (i.e. not running).
3 votes
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