4903 results found
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3 votes
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Date format in custom fields export to excel
I have used the custom field to add 'date purchased' and 'Warranty End Date' to my devices. However, it is inputted as a text field (Date field selected and you select the date from drop down menu). So when exporting Auditor reports to excel, the data is text and not date format and not usable to sort/search devices. This is used to monitor asset refresh and warranty expiration. Can Date field be change to a usable format for export?
3 votes -
Atera RMM Integration with Autotask
Full integration of Atera RMM with Autotask PSA that can import assets, tickets, contacts etc to Autotask PSA.
3 votes -
Wireless device specification | speed
In the device dashboard and also in reports the ability to identify if a device is connected via wireless and what wireless hardware speed / standard is supported. This would be very useful to recommend either upgrades to workstations or access points or both. The idea is to be able to identify performance opportunities, offer solutions and maximize performance for the client.
3 votes -
Allow agent to use multiple sessions to allow multi monitor use without nag message
Very simple I've noticed a new marketing message trying to sell an addional agent licence because I'm logged into Atera twice. Techically I'm not using 2 licences I'm simply spreading interface items across mulitple monitors. I only ever initiate a machine connection from always the same instance. I use the second session to look at tickets, call up passwords, check documentation. I use 4 monitors and a single webpage session just doesn't cut in these days and navigation gets rather clumsy moving round the same session. The main issue is its not always possible to lock a contact to an…
3 votes -
Narmada Integration
Narmada Integration
3 votes -
Set default ticket view across entire company
We have setup some custom ticket status types and love them. Sadly we are going to have to stop using them as techs are missing tickets. I would love to be able to set it show that the ticket status types that I pick would be the default view for everyone. This includes going to a client and looking at the tickets tab.
To give an idea of our custom ticket status types we have things like "Pending w/ notes" and "Waiting on parts"
This makes a ton of extra clicks when looking at the client's tickets tab and can…
3 votes -
windows file history
Simple script to enable "Windows File History"
3 votes -
Automation for client listed on customer page
Click on a customer and see a list of all applied automations for that client
3 votes -
Mobile app
It would be very interesting and very useful if the atera mobile application allows interaction with tickets so that field technicians who come to resolve incidents on site can record their times, used products and services, economically valued, and collect the customer's signature. . basically it would be interesting to be able to use it as a ticket application to close work orders on site.
3 votes -
Anticipation of Hardware
Anticipation of Hardware:
Would be nice to run a report that would do an estimation of the hardware in X amount of that so I can recommend for the hard drive. To be able to replace it in advance. There is all the information on the system but just to let them know when the issue will happen. You can see over time.3 votes -
Device Navigation within Customer screen
When viewing a device for a customer, it would be nice to go to the next device without having to return to the customer's page.
For clients with 40+ devices, it would save time to be able to go forward & backwards in the list of devices.
3 votes -
tickets
I find reviewing open or pending tickets very difficult to scan through as I can't see the initial request easily.
Can we always have the initial request shown on the ticket as the 1st item, without having to click the conversation + also when hovering over a ticket, show the initial request not the last reply.
Or at least have the option to choose3 votes -
Information of deleted devices/agents
When an agent is deleted as of now, there will be no trace of its metadata (like serial number) left. Perhaps there could be a section for 'Deleted devices' where the information on these devices remains.
3 votes -
Addition of Custom Fields in all reports relevant to agent or devices
Dear Support,
Custom Fields should be included in all the reports which are relevant to agent or devices such as Software Inventory, Microsoft Licensing, Patch Status Summary, Agent Health, etc.
3 votes -
sentinalone
SentinalOne integration (With MSP Portal)
3 votes -
IT Automation
It would be helpful to be able to control what Technicians see and have access to within IT Automation.
∙ A Technician cannot assign an IT Automation to a device or folder unless I turn on the IT Automation feature within the Technicians > Role Assignment.
∙ I don't want my Technicians to view or even be able to select an IT Automation that is not relevant to that particular Customer.
∙ If I enable IT Automation for a Technician, they can see all jobs, and edit all jobs, etc. It would be preferred that they can only view them…3 votes -
'select all' in the 'patch form'
I really miss the 'select all' in the 'patch form'. Moving the mouse all the way to the left top only to go back to the right bottom seems like an unnecessary motion.
3 votes -
Customer Satisfaction Report Filters By Customers
Ability to pull the customer satisfaction report just for one client and not all the clients
3 votes -
Use QuickBooks for Service Definitions
I have all of my services configured in QuickBooks Online. When I setup a new contract I select one of the services that exist in QuickBooks. On the QuickBooks Online side of things, I have specified service descriptions that match what is listed on my client contract (the one the client signs, not Atera's concept of a contract). The problem is that when I generate an invoice from Atera and export that to QBO, the service description is overwritten and lists only the service name. So now I have 2 columns on the invoice that both have identical data and…
3 votes
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